Trusted Agent profile
★★★★★
536 reviews across 5 offices and 2 platforms
Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 536 reviews on two platforms, rated 4.3 out of 5 overall.
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Jeffrey Ross's five offices, most reviewed first. Each has its own page.
Jeffrey Ross and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 464 reviews on Google only. Show every review
5/5
GoogleAs a landlord I have found the team knowledgeable, easy to deal with and efficient with both payments and tenants/maintenance issues. Highly recommend!
Thank you Richard, much appreciated. Hopefully we'll see you and the Landlord event on the 24th February.
1/5
GoogleBy far the worst estate agent I have ever dealt with... Left it until the agreed letting date to conduct necessary safety checks on the property I was due to move into (they had over 3 and a half weeks to do this), after receiving no contact and being left in the dark all day despite multiple calls and emails, Jeffrey Ross reached out saying they we may not be able to move in that day.... The following day we received some long winded email explaining that the apartment had a serious and dangerous electrical fault and that they did everything they could, even though they likely knew about it weeks ago..... Please bare in mind we had arranged transport, removals and leaving our then accomodation for that day at the latest as Jeffrey Ross were fully aware... resulting in us encurring several charges and having to find somewhere to live on a few hours notice. Jeffrey Ross were kind enough to explain that it was our fault because until we sign the contract and pick up the keys we shouldn't have made any arrangements... even though we were assured it would all be sorted, when it wasn't, everybody at Jeffrey Ross seemed to vanish into thin air... after nothing but poor communication and shoddy customer service we didnt even get an apology rather excuses and recommendations for more expensive apartments (which they would work effortlessly to get me into) given the past experience not likely... Be wary of 5 star reviews, the vast majority are landlords who make very good money with Jeffrey Ross, you will find lots of reviews complaining about the communication and management of this company All of this could have been avoided with better communication and customer service, if we would have received fair notice and been kept in the loop we could have prepared for what was to come, instead of losing time and money.
1/5
GoogleExtremely poor customer service and time wasters. If you’re looking to rent, I’d go elsewhere. They are more interested and invested in pleasing the landlords!! Once they have your money, your calls will be ignored continuously
Thank you for your review. Please accept our apologies for any miscommunication. You should have received your holding deposit in full as this was returned to you yesterday as agreed. With regards to the property, unfortunately we can not foresee that an Electrical Installation Condition Report, which is a legal requirement is going to fail. As with every rental property electricity safety is paramount to a property being rented. We can only apologise for any miscommunication and ensure that this will be fully investigated. Thank you.
5/5
GoogleThanks to Sophie. I have a door lock issue yesterday and she quickly arranged Mark and his team to get it repaired this morning. Much Appreciated. Highly recommended!
1/5
GoogleSubmitted 2 offers for separate properties. Both significantly higher than asking price. In the one instance I was left without further contact for over 2 weeks at which it was me who called to enquire, wherein I learnt a different offer was accepted more than a week prior. In the other instance I was left without contact for over a month. I called on several occasions each time being told they didn't understand what was going on with the seller/sale. The property was removed from the website and still no contact. After a good while longer I called again to discover the property was purchased by the current tenant with that sale agreed at least a month prior. As a first time buyer, submitting an offer is a massive deal. Especially in the recent economic climate. I maxed myself out each time and was prompt and prepared at each turn of the process at their requests for documentation, ID checks, and AIP. So whilst collated and handed them proof of my commitment, endeavours, and prepardness, they couldn't even give me a call. Plus, they goaded me at every turn to increase my offer price, which, through anxiety of losing the property, had me double my addition on the asking price - which was fruitless anyway. It was a shambles. Disrespectful, dishonest, inconsiderate and selfish.
Thank you for your email and feedback. We understand that viewing/ making offers on properties is a very important and can be a stressful process, especially for first time buyers. We try to be as helpful, understanding & transparent as possible with both our viewers, and pride ourselves on good communication. We Apologies for how this experience has made you feel, and hope we can help should you still be on the search for a property to buy or rent. If you wish to discuss this in more detail, please contact us.
1/5
GoogleReceived details of a property in Cardiff and I wanted some more information but agent Maddie Parker didn’t even respond to my request. This isn’t the first time I have had communication not responded to by Jeffrey Ross employees. Very poor on follow up.
Hello, which property were you interested in? At the moment some are getting over 50 individual enquiries and asking for people to be proceedable before booking a viewing. Unfortunately we are also limited with viewing slots so we have to deal with a first come first served basis. If you wold like any more help or information please call our sales line.
1/5
GoogleOur cooker's glass shattered and it took a month to replace. When, at the end of our tenancy we needed to pay additional fees Jeffrey Ross replied instantly. It also took weeks of hassling to get a leak in the bathroom and ceiling fixed and literally months to get them to repair a leak in the roof, apparently i cared more about the property than the owner. Edit: them finally replying to my review 4 months later whilst saying 'we take our reviews seriously' really illustrates my point better than I ever could have.
Can we have a few more details from yourself and we can do some investigating. If you can send details to the below email address and someone will look into it. Kind Regards maintenance@jeffreyross.co.uk
5/5
GoogleSorry I will never give good ratings to estate agents .. they con you full stop Changed 1 star to 5 star as the response to my review was very witty!!!
I really wanted to make a Zelda joke But there is no Links allowed.
5/5
GoogleSorry I will never give good ratings to estate agents .. they con you full stop Changed 1 star to 5 star as the response to my review was very witty!!!
I really wanted to make a Zelda joke But there is no Links allowed.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleKept me continually informed through what turned out to be a long purchase process and provided very good communication between purchasers and sellers . They were also very active in liaising between different solicitors and kept things moving to a satisfactory conclusion
4/5
GoogleHad a good experience with Jeffrey Ross,had timely responses, answered any questions I had, very approachable, Gwyn was great with house viewing and explaining the next steps to me and called me back to let me know the out come something other agencies had not done and Cody was great to with the application process and contract, the whole experience made my finding a house alot easier, thanks GuysPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleSent an email to ask ONE simple question about a property for sale, to which I received an automated reply which was like a prying questionnaire asking me my life story, all before they would answer a simple question. I suppose they think it makes the business seem 'contemporary' and 'modern'..? I think it's simply lazy and impersonal. Why do estate agents have to ask you so many questions about yourself before they answer one question themselves.. no other business/industry does this, what is it with slimey, greedy estate agents..?NegativeResponsiveness, Professionalism
I’m sorry you feel this way, can you email your enquiry to team@jeffreyross.co.uk and we will make sure we respond? We are trialling a software due to the very high number of enquiries so appreciate sometimes it doesn’t suit everyone but they are the same questions we’d ask over the phone.
5/5
GoogleFantastic experience and support from the whole team from beginning to end. We first purchased the house through Jeffery Ross, and then sold the house through Jeffery Ross. Wouldn't hesitate to use them again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service from Sam and Sarah from start to finish when selling my flat recently. Both were friendly, professional and quick to respond - would definitely use Jeffrey Ross if selling again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJon took us on a tour of a listing through Jeffrey Ross. We were immediately impressed - not only was the tour professional and concise, but Jon took the time to speak to and get to know us, and made sure that our situation and needs were discussed and that our questions were answered in detail. I was thoroughly impressed - as someone new to the area, it was easy to see that Jeffrey Ross and Jon are high quality estate agents in this area, and I would absolutely hope to work with them again. A+!PositiveQuality, Professionalism
Thanks Atticus! Welcome to Cardiff and we do hope to be able to assist your property search in the near future! 🏴🏡 …
1/5
GoogleRating only, no written review.
Good evening Debbie, thank you for your review, could you please advise on why you have given our Pontcanna branch such a low review? If you’d prefer to contact me direct then please email elliott@jeffreyross.co.uk as we take our reviews seriously.
2/5
GoogleRating only, no written review.
Good afternoon Darren, thank you for your review, could you please advise on why you have given our Pontcanna branch such a low review? If you’d prefer to contact me direct then please email elliott@jeffreyross.co.uk as we take our reviews seriously.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleUselessNegativeResponsiveness, Quality, Professionalism, Value
Good afternoon, thank you for your review, could you please advise on why you have given our Pontcanna branch such a low review? If you’d prefer to contact me direct then please email elliott@jeffreyross.co.uk as we take our reviews seriously.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (233 Cathedral Road) has the most, with 288 reviews rated 4.1 out of 5, followed by Cardiff (54 Station Road) with 148.
The five Jeffrey Ross offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, Wales. The group and its branches have also won 2 other industry awards since 2018.
