4/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you for your review Grahame.
Trusted Agent profile
Jeffrey Ross estate agents in Cardiff and Penarth
★★★★★
536 reviews across 5 offices and 2 platforms
Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 536 reviews on two platforms, rated 4.3 out of 5 overall.
Our offices
Jeffrey Ross's five offices, most reviewed first. Each has its own page.
- Jeffrey Ross Cardiff (233 Cathedral Road)233 Cathedral Road, Pontcanna, CF11 9PP288 reviews · 217 on Google (4.1)9 in the last 90 days
- Jeffrey Ross Cardiff (54 Station Road)54 Station Road, Llanishen, CF14 5LU149 reviews · 77 on Google (4.8)15 in the last 90 days
- Jeffrey Ross Students82 Woodville Road, Cathays, CF24 4ED137 reviews · 66 on Google (4.1)4 in the last 90 days
- Jeffrey Ross Cardiff (38 Wellfield Road)38 Wellfield Road, Y Rhath, CF24 3PB136 reviews · 65 on Google (4.1)4 in the last 90 days
- Jeffrey Ross Penarth9a Royal Buildings, Victoria Road, CF64 3ED132 reviews · 60 on Google (4.9)4 in the last 90 days
Reviews on Google
Showing 464 reviews on Google only. Show every review
Google5/5
GoogleNice agency, warm attendance and professional team. Happy with that
5/5
GoogleThe experience of buying my first property was excellent with Jeffrey Ross. Their communication and handling of things was great throughout - and they signposted me to solicitors, surveyors, trade contractors and a mortgage advisor who were all exceptional in their service and value. From my first viewing of the property to my collection of keys, they were lovely to work with.
5/5
GoogleMoving to city for the first time was daunting but from from start to finish Jeffrey Ross were a pleasure to deal with. Helps they have welsh speakers too! Diolch! Verified review via OffMarketPro: ReviewRef: 46304
1/5
GoogleWe were tenants with this agency for 2 and a half years and never caused them or a landlady any troubles. But now after we moved out 5 weeks ago it's so difficult to have our deposit back. And one of the reasons is that this agency simply ignores our letters and calls and doesn't voluntary provide any updates on our situation. We don't know how much a landlady wants to hold, the dates or how long we should wait for a response - nothing. As there was noone to provide us a communication or support we had to initiate a DPS procces.
Agent replied · 16 June 2024
Hi Tanya, We, as a family run business, take our reviews seriously. Can we have some more details from yourself so we can look into this and investigate what has gone wrong. Can we have the property address please and the names on the tenancy? If you would rather you can call our lettings team and discuss this further on 02920499680 option 3.
5/5
GoogleGreat service from Amanda and the team from start to finish
Agent replied · 11 June 2024
Hi Bethan, Thank you for your kind words. We are sure Amanda will appreciate them.
5/5
GoogleFabulous! Our chain was managed by Sarah Francis at the Llanishen Branch who could not have been more helpful, she was ace.
5/5
GoogleExcellent service, very helpful and nothing was too much trouble when I had to contact them on a frequent basis. Kept me updated frequently. Particular mention to Sarah Francis , Sarah Bunting and Lewis Manners.
Agent replied · 11 June 2024
Hi Helen. Thank you for your kind words. The Llanishen team will appreciate them.
5/5
GoogleI would like to say that the team at Jeffrey Ross helped me all the way through the purchase of my property and I felt secure in what they were doing and would use them again
5/5
GoogleHighly recommended Lewis, Maddie & all the staff at Jeffrey Ross, Llanishen. Not only are they professional & friendly they will always go the extra mile. Especially during these challenging times. A huge thank you xx
5/5
GoogleExcellent service from Jeffrey Ross. Lewis valued our house competitively and secured an above asking price offer. Very smooth process with no issues.
5/5
GoogleI have been very impressed with the service I have received from Jeffrey Ross. Amanda attended my property and provided me with a valuation and all the details of the service they provide. I was more than happy to put the sale of my property in their hands. Very quickly all the details were produced and the marketing began. The property was sold within less than two weeks. However, this is only part of the service. All the legal procedures have to be then carried out and I was allocated Maddie to smooth the process. To me this was very important to have someone I could contact at any time to find out how the sale was progressing. Maddie was always willing to chase things on my behalf and keep me informed which I found invaluable. I would have no hesitation in recommending Jeffrey Ross to anyone who has a property to sell.
5/5
GoogleWe went with Jeffrey Ross after three failed attempts with another Estate Agent. The difference was unbelievable and within a few days of being on the market with JR, the house sold. Proper due diligence was done to check the viability of the buyer which made a huge difference and the sale sailed through to completion. We were kept updated by Maddie on a very regular basis. A very proactive and thorough agent. Thank you all.
5/5
GoogleProfessional and helpful staff.
5/5
GoogleExcellent service from Laura and Jodie. Most helpful, acted quickly and very professional.
Agent replied · 16 June 2024
Thank you for the kind words Mike, we will pass them on to Laura and Jodie.
5/5
GoogleExcellent estate agents - great work in securing our house sale. Thanks to Sarah Francis who helped and advised us in the completion process. Sarah was professional at all times and a very calming influence. Special mention to Pam also on the phone! And thanks also to Elliott for all his advice.
5/5
GoogleThank you so much for all your help -from the viewings, the offer process to completion everyone was so helpful. Particular shout out to Dylan for helping us through the offer process and Sarah for everything afterwards! We can’t thank you enough for finding our new home!! Laura & James x
5/5
GoogleThe team was really helpful and responsive throughout the process of purchase. The provided estate video and interactive floorplan made a huge difference for online viewing. Sarah in particular was really efficient in solving numerous problems and linking us with the seller's side. Was a sound experience overall and would definitely recommend it.
3/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you for your review Mr Yusuf. Any reason you have given us 3 stars? Anyhting we could have done better to improve your review? Thank you
5/5
GoogleRating only, no written review.
1/5
GoogleImpossible to get in contact with. I tried phoning, emailing, messaging through their website, and still could not get through.
Agent replied · 16 June 2024
Hello, thank you for your review and sorry to read its content. We have had a few issues with our phone system this week. Please can you email your enquiry to me, directly - jon@jeffreyross.co.uk - many thanks, Jon
4/5
GoogleVery happy with the service, nice polite and very helpful. would recommend to a friend.
5/5
GoogleThank you Sophie at the Pontcanna branch. A great help as well as a reliable, approchable point of contact.
Agent replied · 16 June 2024
Thank you for your review and kind words. We will pass them along to Sophie.
5/5
GoogleThis was an amazing experience - from me letting the property to handing hot back everything was handled extremely well. Thank you also a massive shout out to kate.
Agent replied · 16 June 2024
Thank you for the Kind words. We will pass your shout out to Kate. We are sure she will appreciate it.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Jeffrey Ross and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
EA Masters by year, 2020 to 2018
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Wales Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
2018 1 Gold EA Masters 2018 winners
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
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Questions about Jeffrey Ross
Which Jeffrey Ross office has the most reviews?
Cardiff (233 Cathedral Road) has the most, with 288 reviews rated 4.1 out of 5, followed by Cardiff (54 Station Road) with 149.
Where are the Jeffrey Ross offices?
The five Jeffrey Ross offices, by town:
- Cardiff (233 Cathedral Road): 233 Cathedral Road, Pontcanna, Cardiff, CF11 9PP
- Cardiff (38 Wellfield Road): 38 Wellfield Road, Y Rhath, Cardiff, CF24 3PB
- Cardiff (54 Station Road): 54 Station Road, Llanishen, Cardiff, CF14 5LU
- Penarth: 9a Royal Buildings, Victoria Road, Penarth, CF64 3ED
- Students: 82 Woodville Road, Cathays, Cardiff, CF24 4ED
Has Jeffrey Ross won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, Wales. The group and its branches have also won 2 other industry awards since 2018.
