Trusted Agent profile
★★★★★
536 reviews across 5 offices and 2 platforms
Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 536 reviews on two platforms, rated 4.3 out of 5 overall.
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Jeffrey Ross's five offices, most reviewed first. Each has its own page.
Jeffrey Ross and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 464 reviews on Google only. Show every review
5/5
GoogleA huge thank you is owed to Gemma Simmonite from the Lettings team - she sorted my partner and I out at the end of a gruelling flat search with a property we very much liked, and was nothing but delightful throughout. I'd prefer not to do it again any time soon but if I did I'd want Gemma's help.
1/5
GoogleNo professionalism along with lack of communication.. they call you for the viewing and don’t turn up at the desired location. In spite of communicating. They don’t even wait for 5 mins which they commit they will and don’t turn up. And to top it off they don’t even communicate the same. Unexpected from such a big company.
5/5
GoogleI had the pleasure of dealing with one of your colleagues, a Mr Max Tustin, this afternoon. I requested a valuation and received a phonecall back, not 30 seconds later, to discuss how I would want to go ahead with this valuation. Within the hour he provided me with exactly what I needed and sent it over email. I'd like to send over my thanks to Mr Tustin for his swift help as I've been dealing with another local estate agency for several weeks. As you can tell by the time period I haven't come close to getting that valuation done with them. Mr Tustin was exceptionally quick and organised exactly what I needed so I'd lke to pass on my thanks for his service today. Kind regards
5/5
GooglePaul and the team at Jeffery Ross were fantastic. Great communication and information given. Very helpful during the whole process. Clearly a very good relationship between the vendor and agent had been formed which made the negotiations very easy. Would highly recommend.
5/5
GoogleMaddie was the Sales Progressor on behalf the person I bought from and she was amazing. Really helped keep things ticking over, was fantastic at communication and just overall very helpful. Thanks for making the house buying process slightly less stressful! 😅 …
Thank you so much for your kind words and review, we will be sure to pass on the message to Maddie.
5/5
GoogleThe team at Jeffrey Ross from start to finish of the buying a house process were amazing. They are efficient, communicative and really accommodating. We couldn’t have asked for a better experience through a really stressful period. A particular mention to Paul & Jess from the Penarth Branch and Sarah from the Llanishen Branch. Would highly recommend.
5/5
GoogleExcellent service for Jon at JefferyRoss Estate Agents. I highly recommend and will definitely use their service again. 👌👌 …
Thanks guys - good luck with the new venture, we're delighted to have been a small part of it! 😀🙌 …
5/5
GoogleSarah Francis helped me through this hard but exciting journey while purchasing my own property. She was exceptionally helpful and efficient! Many thanks Sarah! I'm so happy in my new Home 😁 …
5/5
GoogleFrom arranging a viewing on our house to completion, we received great service, information and communication. Glad to have used this estate agents to purchase our first property!
5/5
GoogleMaddie Parker worked as they Sales Progressor on our recent purchase. She was profession and on the ball. She was constantly chasing everyone involved and keep things moving. Highly recommend.
4/5
GoogleAron has been great to deal with during my property search in Pontcanna. I would definitely search for a rental with them again based off my interaction with him, as the service provided was punctual, fast and friendly. Thanks again! 4 stars only as I cannot speak to a longer term interaction with the agency.
1/5
GoogleAVOID this “estate agent” at all cost all they want is a holding fee payment from you said we would be moving in then on our moving week two days before told we can’t move in causing loss of earnings and all sort of un-needed stress, terrible service and by all means if you get passed onto Ryan Evan’s one of the managers he is like speaking to a brick wall terrible service, I’m not one to leave a review but this place is a scam AVOID!!!!!!
Thank you for sharing your feedback. We truly appreciate your perspective, and we are sorry to hear that your experience with Ryan was not a positive one. However, upon reviewing the notes in our system, it appears that Ryan made multiple attempts to communicate with you and did his utmost to guide you through the reference process in order to facilitate your move into the property. We respectfully feel that the comments provided do not fully reflect the situation as we understand it. What stopped us being able to move you into the property ultimately was your inability to provide a landlord reference. Although we appreciate that you were not aware at the time of paying the holding fee that your landlord was not willing to provide you with a reference, it is important for us as agents to ensure that we provide landlords with good quality tenants and in order to fulfil these standards, we must ensure that a previous landlord reference is supplied. As you were not able to provide us with a landlord reference, we were unable to proceed. We are always committed to improving and ensuring a better experience for our clients. I hope this has added some clarity, and we wish you all the best with any onward move
1/5
GoogleDue to severe mould and damp issues in flat 1 at Richmond Court, caused by underlying structural issues, I have been suffering from serious consistent respiratory problems over 3 months, including coughing up blood, nasal bleeding, and chest pain. My GP diagnosed me with pneumonia and rhinitis caused by mould exposure. I’m now on extended sick leave and forced to stay in hotels as the flat is unfit for habitation. Despite reporting the issue in January and explaining how it impacted my health, I was told to clean the mould myself. I was told over the phone that the issue “wasn’t important or urgent” and discouraged from getting a damp survey by being told I’d have to cover the cost. I had to remove the mould myself and stay in a hotel. It later emerged the flat has major issues: no proper ventilation, faulty extractor fans, a leaking pipe, poor wall insulation with damp level of the wall reach up to 30%, factors beyond my control that contribute to mould growth. Shockingly, I was recently told over phone that I should better “just give 30 days’ notice and leave because maybe foreigners aren’t used to UK flat.”In other words, I am expected to keep paying rent for an uninhabitable flat for another 30 days while being forced to stay in hotels for my own safety. This whole experience shows a clear disregard for tenant wellbeing and breaches key obligations. I strongly advise anyone thinking of renting through this agency to reconsider. Their neglect of basic health and safety responsibilities and dismissive attitude toward serious issues have had devastating effects on my health.
Hi 'Simon' We have only acted on the guidance of professionals who surveyed the condition of the property and have informed us that there is no damp present in your property. The report from the surveyor confirmed: ‘high levels of condensation was found on external walls in the lounge/bedroom. Our surveyor found this flat very cold (no heating on) if possible, the heating could be left on a low constant level’. Condensation mould growth of this nature is usually caused by 'lifestyle' as opposed to structural issues. We have provided you with leaflets/information on how to avoid and manage condensation mould and part of this guidance states that the property needs to be regularly heated and ventilated and drying clothes inside the property without sufficiently heating/ventilating will exasperate the issues and contribute to excess moisture within the dwelling. The landlord cannot be held liable for the issues caused by the actions of a contract-holder. We have not been advised of any structural issues at the property and the property has not been deemed as unfit for human habitation. We are disappointed this morning to find that several inaccurate reviews have been posted online which we believe have been done with malicious intent to damage our reputation. We have only acted on the guidance of professionals who surveyed the condition of the property and have informed us that there is no damp. Whilst we act as Agent on behalf of the Landlord, we can only proceed on their instructions and throughout the process and we have strived to reach a satisfactory resolution for both parties.
1/5
GoogleSold my flat with jeffrey ross earlier this year and have to say I found the whole experience alot more stressful than it needed to be. Was advised to accept the first offer I had, so I did this and around 3 days later called by a different member of the team informing me of the same offer, and could not tell me if this had been confirmed as accepted to my buyer 3 days previously, so communication was incredibly poor. I continuously chased for progress and was told to calm down, be patient etc...a 2nd viewing was made by an acquaintance of the potential buyer and then they pulled out. I think the thing that was most frustrating was at this point they realised the offer was submitted in a name that didn't belong to the potential buyer and My formal offer and formal withdraw have 2 completely different names on them. I accepted the offer based on the information given to me that the buyer was a cash buyer living locally, ready to go...only to find once accepted the buyer lived overseas with a 7 hour time difference, funds were not in sterling, they did not have a solicitor in place and the name on the offer was not infact the buyers name. I don't feel due diligence was done leaving me with many weeks wasted and alot more stress than necessary. It didn't seem like jeffrey ross acted in my best interest as there was red flags from the beginning and they didn't really chase to see how.serious the buyer was, intact didn't even check she was who she said she was and had the funds before bringing me the offer!! Another issue would be the many times I called to speak to someone to be told it was their day off even though the person in question was not off as they would either phone me that same day or my phone call would be returning messages from the same day. They also called me one day 15 minutes before a viewing that was arranged without my knowledge for my buyer, which I cancelled as my partner was working nights and they called me at 9 to come at 9.15! when I apologised on the rearranged visit found the buyer had been told I had cancelled this last minute, not that they had actually failed to inform me of yhe birwing until 15 minutes before. My buyer had 4 viewings in the end but no one seemed to question why the extra viewings were made so they could explain what was going on. I would just recieve a text which I think is fair for an initial viewing, perhaps even a 2nd viewing, but on a third of fourth or indeed a viewing after an offer is made I think a phone call would be courteous to understand the situation. On my buyers 4th viewing she was told completely false information regarding the lease which lead to her taking this ro her solicitor and nearly costing me the sale. I had to agree to a 2k retention due to this false and misleading information. By the end of the process I felt most people I was speaking to were rude and quite clearly sick of dealing with me. I appreciate I contacted alot but to be honest after the shambles of the first offer I felt I had no choice but to chase up as I had completely lost faith in the company. I felt the whole way through no one really acknowledged that whilst they do this day in day out a property sale is a huge deal for most and i wanted to feel less stress and in safe hands not more stress and like a burden, after all the fee is a large amount of money! Overall extremely disappointing and would not recommend. Edit to add as i can not reply to jeffrey ross: The reason it took me 2 months to review as I was busy moving. I sent an email of my concerns to the person initially dealing with the sale, and after receiving an out of office reply for a week (which I was not made aware of) I resent to someone else which prompted the office manager to call me and apologise, and let me know I wpuld now be dealing directly with her, which also did not happen. I also had numerous phone calls regarding my lack of trust in the process, and the general feel i got was well theres a buyer on the hook so calm down. I'm happy to send this correspondence to you. Also feel free to give me a call
Hi Erin, I would appreciate a discussion regarding your review as we completed on your purchase almost 2 months ago, and during the process I can not see that a complaint was raised at any point? It would great to get an understanding with regards to who you dealt with? As a family run business we pride ourselves on customer service and would welcome the chance to discuss. Kind Regards Elliott Hooper-Nash Director
5/5
GoogleFast sale of my property, and purchase. Would highly recommend Jeffery Ross Estate Agents . Thanks everyone
5/5
GoogleHad a lovely viewing with Aron! Very knowledgeable and professional and made the entire process very easy. Would highly recommend to go with Jeffrey Ross.
5/5
GoogleSarah and the team at Jeffrey Ross have been excellent and helping us sell and complete our house in Cardiff. It sold after just one viewing, and the process has been smooth and easy since.
Thank you, Jess - we really appreciate the kind words!
1/5
GoogleIf your a landlord thinking about letting these people manage your property, think again and then run for the hills. They will literally wipe out your profits with their profit driven ethos, their contrators are very, very expensive and the work substandard at best. They will look at every little thing in the fine print to extort money from you. Stay well clear. They know they can't charge tenants anymore so yes they claw it all back from the landlord.
5/5
GoogleJust wanted to say a big thank you to Kristy Sawmy for all her help in securing my daughters deposit return. Once she was on the case she kept us informed on progress, even outside of office hours. Fabulous customer service. Thank you.
1/5
GoogleIf your a landlord thinking about letting these people manage your property, think again and then run for the hills. They will literally wipe out your profits with their profit driven ethos, their contrators are very, very expensive and the work substandard at best. They will look at every little thing in the fine print to extort money from you. Stay well clear. They know they can't charge tenants anymore so yes they claw it all back from the landlord.
4/5
GoogleRating only, no written review.
5/5
GoogleAron and all staff responsive and friendly. Smooooooth transaction. Thank you guys
5/5
GoogleA very lovely, understanding and helpful lady called Maria. Thank you for listening and your professionalism
1/5
GoogleUnfortunately a poor experience before even getting your foot in the door. Dealt with Aron, but wish I hadn't. Unprofessional and unresponsive. I said I was interested in submitting an offer, and enquired as to the process but then heard nothing. When I expressed my displeasure with receiving no contact for 3 days he responded with "sorry for not replying straight after the viewing". It is obviously concerning that he has not realised responding to letting enquiries is his job, and a passive aggressive response in a professional environment is unacceptable. He also informed me he submitted my offer and it was overlooked for someone else, didn't even get to the point of giving him an offer to submit though... because I'd been aired... Edit: Since posting I've since received a call from Aron to apologise and give assurances the procedures were followed.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff (233 Cathedral Road) has the most, with 288 reviews rated 4.1 out of 5, followed by Cardiff (54 Station Road) with 148.
The five Jeffrey Ross offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, Wales. The group and its branches have also won 2 other industry awards since 2018.
