Trusted Agent profile

Jeffrey Ross estate agents in Cardiff and Penarth

4.3

β˜…β˜…β˜…β˜…β˜… Great

536 reviews across 5 offices and 2 platforms

Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 536 reviews on two platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

464

Reviews on Google

All 5 offices

Trustpilot logo

72

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Jeffrey Ross's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 464 reviews on Google only. Show every review

5/5

Google

The staff were courteous, attentive and also flexible in the event of the unexpected. The purchase went as smoothly as possible.

Andrew Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

Would highly recommend Jeffrey Ross for you property dealings. A huge thanks particularly to Jess who couldn't have been more helpful in assisting with the buying process.

Rebeca Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

Excellent service, support & advice - highly recommended. The VR option is really powerful (and cool), but most importantly these guys really know their market.

Andrew Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

JR provided excellent, polite, positive and helpful service from beginning to end. They made my first property buying experience a really smooth one. Thank you.

Nicola Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

Would recommend Jeffrey Ross. They were helpful, efficient during our house sale and saw the value in our house pointing out special features we had installed etc. It all went very smoothly. Many thanks!

Sarah Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

So glad i choose Jeffery Ross to sell my property they provided excellent support throughout the whole process of selling and buying. Extremely friendly, helpful staff who made the whole process so much easier.

Gillean Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

Highly professional and personal service. We were so pleased with their level of organisation and communication. Having communicated with many estate agents across Cardiff, I would highly recommend Jeffrey Ross! Thank you! Diolch yn fawr,

Lowri Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

Would highly recommend - they are professional, friendly, helpful and go that extra mile! We found them to be enthusiastic and they really know the Pontcanna area and gave us excellent advice. They produced an excellent sales brochure and we really felt they were on our side throughout the ups and downs of house selling/buying!

S Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

Jeffrey Ross are by far the most professional, hard-working and efficient estate agents I have ever had the pleasure of dealing with. At the end of 2017 our house was struggling to sell with a different agent, meaning that we faced the gut-wrenching prospect of losing a house which we'd set our hearts on buying. After switching agents to JR, they promised that they would sell it within a week. They were true to their word. Minutes after the house went live online, they were already lining up viewings and five days after we switched agents to them, Jeffrey Ross sold our house at a price we were happy with. AMAZING. I'd always been of the opinion that the agent selling a house doesn't really matter, that it's kind of irrelevant when all properties are listed online nowadays anyway. How wrong I was! Jeffrey Ross were absolutely leagues ahead in every way when comparing them to the initial agents who we signed with. They put all their efforts into marketing the property (photos, video tour etc) straightaway, and then used highly sales-oriented, professional agents to carry out the viewings. They evidently have access to lists of interested parties which our initial agent didn't. Their after sales service was both slick and personable... Jess and Laura in the office kept in touch on a regular (sometimes daily!) basis to let us know how the sale was progressing and keep us informed of developments. The contrast here between JR and our original agents was incredible: we were often met with silence from our first agents, or passed between team members who simply didn't know what the others were doing, but at Jeffrey Ross they were all so much more informed and far more professional. The girls in the office really do deserve a huge amount of credit because while it may be Ross and Elliott gaining the sales most of the time, it's they who act as intermediary and carry on the relationship between the buyer and the seller. Their efficiency and friendly manner of working took away all of the stress of the buying and selling process and made life SO much easier! I would totally recommend Jeffrey Ross to anyone thinking of selling their house in the area and my only regret is that they weren't initially our first choice. Needless to say, we won't be making the same mistake if we ever come to sell again... there's only one agent I would ever use, and that's Jeffrey Ross. Thank you to all the team for selling our house so quickly and professionally. Without you, we'd have lost out on buying the dream house where I'm now sat.

Ann-Marie Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

We would like to say a big "thank you" to all the staff at Jeffrey Ross, in particular to Sharon, Jessica and Laura. They have been kind and fair from the beginning and helped us to secure our purchase without unfairly setting us against other buyers, which is the usual tactic of another Llandaff agent.Their service was first class and we really couldn't recommend them enough, we will definitely be using them again!

Alexia Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

Jeffrey Ross were exceptional during the sale of my house. The amount of work that they put into selling the house was above and beyond my expectations. I can't recommend a better estate agent and the photography of the property was outstanding. Thank you so much to the Jeffrey Ross team, we got there 😁

Zoe Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

5/5

Google

Cannot recommend JeffreyRoss highly enough. From the valuation to completion, everything was super professional. The valuation, and ambition for our potential sale price, was spot on, and clearly based on up-to-date research - not just on past sales in our street but the general market trends and changes locally. We had four valuations from local agents, and there was no competition. Everything was smoothly handled for us, and when we needed advice and help during the process this was always given swiftly. The photographs of our house were amazing as was the 3D film - we had one offer based solely on this. We had one viewing day, ended up with carefully selected buyers for sealed bids, and broke the ceiling price for our street by some margin. Lovely buyers, stress-free process, great team to work with.

Elisabeth Β· 18 June 2018 Β· Jeffrey Ross Cardiff (233 Cathedral Road)

4/5

Google

Rating only, no written review.

Jerome Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Thank you for the review, very kind!

1/5

Google

Unprofessional and not trustworthy , I had the worst stay ever in a property they managed . not recommended

Mustafa Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Hello. Thank you for your review and I am sorry to hear its detail. Please can you send more informtation to me, jon@jeffreyross.co.uk so that I can look into this for you?

5/5

Google

John was very helpful, great communication and kind. Highly recommended for a fast and efficient service.

James Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Thanks James, lovely to read such kind words!

5/5

Google

The preparation of the viewing of the house is great. The house is suitable and meets my requirement fairly.

Serafina Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Thank you for your kind words, we hope you enjoy your new property!

5/5

Google

Very professional outfit who were most helpful in assisting us in finding a good quality rental property. - thoroughly recommend.

Rhys Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Thanks Rhys, we hope you enjoy your new place! As managing agents, we'll be on hand to assist with anything you may require whilst at the property.

5/5

Google

We worked mostly with Jon but also a few other members of the Jeffrey Ross team. They were professional and efficient and I would recommend them for others who are looking to rent.

Lindsay Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Thanks for your kind words Lindsay!

5/5

Google

Dear Angela and Jon You kindly arranged for us to extend our initial 1 year rental contract on 5 Clos Medwy to 30 Sept 2017. We are now in a position to let you know that we do not anticipate requesting a further renewal, and it is our plan to move out on 28/29 September 2017 upon our moving to France. At the same time, please may I emphasise how pleased we have been with this rental, both the suitability of the property to our particular needs, and the continuously helpful, cooperative and professional way in which your team has undertaken all aspects of the property management. Yours Steve Dunnett

Stephen Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Good evening Professor Dunnett, many thanks for your kind words. We wish you well dans votre aventure franΓ§aise!

5/5

Google

Needed to move swiftly into a property, the team were consistently friendly and helpful - following a phone call to arrange a viewing, within two days the property was made ready, contract signed and I'd moved in! Couldn't have asked for a better service and house.

Eleanor Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

5/5

Google

Couldn't be more pleased with the services provided by Jon and his team. Where other agencies did not make the effort to address my needs, Jon went the extra mile to guarantee I could find the right place. A smooth, efficient and quick process ensured I could move in at the time I need to. Many thanks!

Gabriel Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Hi Gabriel, many thanks for your review. Very much appreciated. We hope you enjoy your time in Cardiff and please feel free to contact us (info@jeffreyross.co.uk) or 02921590036 (option 3) if you ever require anything.

5/5

Google

A very friendly, professional and modern service was provided by the team at Jeffrey Ross. The administrative process proved both swift and efficient, between viewing the flat and moving in, which did help a great deal. Would highly recommend to anybody considering renting high quality properties in Cardiff.

Chris Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Thanks Chris!

4/5

Google

We have been renting with Jeffrey Ross for over a month now and we couldn't ask for a better experience. Everything went smoothly with signing the contract and ever since any problem that we had so far (as little as it might be) gets solved really quickly and professionally. We highly recommend renting with them. Super professional and attentive team!

Irina Β· 11 June 2018 Β· Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied Β· 11 June 2024

Thanks Irina, here's hoping to a Merry Christmas!!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Jeffrey Ross

Which Jeffrey Ross office has the most reviews?

Cardiff (233 Cathedral Road) has the most, with 289 reviews rated 4.1 out of 5, followed by Cardiff (54 Station Road) with 148.

Where are the Jeffrey Ross offices?

The five Jeffrey Ross offices, by town:

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent