Jeffrey Ross estate agents in Cardiff and Penarth

★★★★★ 5/5

Google

Great customer service

Andrew · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Friendly and kind staff, very willing to help.

Harriette · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Best letting agents I’ve dealt with in Cardiff

Tommy · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 1/5

Google

They are not willing to help customers to get properties secured for them. They are time waster.

Aaw · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Brilliant service, communication and extremely proactive in challenging times. I would highly recommend Jeffrey Ross especially Sam Dovey.PositiveResponsiveness, Quality, Professionalism, Value

Ben · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

THE BEST ESTATE agents in CARDIFF !!! very quick to reply efficient lovely to talk to just great staff doing a Wonderfull job TOTALLY RECOMMEND !!PositiveResponsiveness, Quality, Professionalism, Value

Brian · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 1/5

Google

Does not let prospective buyers book an appointment to view. I wouldn’t sell my home with them knowing they could be turning buyers away, like they turned me away.

Jacob · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

All the team are extremely professional and friendly and they kept us up to date at every step of our house sale. I would recommend JefferyRoss.

Foggpogg · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

We were delighted with the service at Jeffrey Ross. From viewings to completion, we were kept updated and found all of the staff to be incredibly helpful and professional.PositiveQuality

Gareth · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Jeffrey Ross have been great getting back to me whenever I’ve had an issue with the flat I’m currently renting. They respond super fast and have always resolved any issue I’ve ever had. Would highly recommend them and their service!PositiveResponsiveness, Professionalism

Kiran · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Lisa, Jodie and everybody else who I have spoken too. I am so amazed by how lovely the customer service is, not only this but the respect they have for each individual and their circumstances. Thank you for making it a nice experience and for being so caring and kind.

Gracie · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

The staff at the Pontcanna branch of Jeffrey Ross were lovely. Sarah Francis communicated well on the progress of my house sale and ensured that it was concluded successfully.

Rhianon · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Have always had my landlord’s queries dealt with professionally and swiftly by Kate Hughes. She has been able to recommend several tradesmen who have rectified issues at the property and I can always rely on a timely response to my queries to bring about solutions. Thankyou Kate!

Louise · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

This is the best estate agents I've had the pleasure of using. Lisa is the estate agent I've been in contact with and she's been extremely helpful and absolutely lovely and has made moving a much less stressful experience! Thank you so much for helping me with my journey x

Elizabeth · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

I have used Jeffrey Ross to purchase and then sell my flat in Cardiff a few years later. They were very responsive, on the ball during a busy time and a genuinely friendly team. Would highly recommend!PositiveResponsiveness, Professionalism

Benjamin · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 5/5

Google

Very good letting agency, the best we rented through in Cardiff. My wife and I had some trouble getting through to the maintenance team during the peak of the pandemic, but that's not an issue anymore. Dylan from the maintenance team immensely helped us sort the issues in our flat. He was very understanding of our circumstances and helped arrange the appointments and contractors in the most suitable way for us.

Jan · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 1/5

Google

Terrible for tenants We rented a house through the JeffreyRoss Pontcanna branch back in March 2020. The problems began when there were maintenance issues and when we were given notice to move out due to the landlord wishing to sell the house. There was a tap leaking in the back garden which we reported and a plumber was supposed to come and fix it. Not only did the plumber not turn up twice (with no communication), he also turned up unannounced with no notice. When this was brought up with JeffreyRoss we were told in an email that 'in an ideal world' the plumber should have contacted us. They completely ignored the fact that legally you must give 24 hours notice for someone to come to your house. We reported multiple issues that were ignored, such as the garden fence being blown down in a storm. In March 2021 we were given notice to vacate as the landlord wished to sell the house. Despite being tenants with JeffreyRoss and struggling to find an alternative place to rent we were offered no assistance. We would get phone calls multiple times a week asking about viewings. This was difficult for myself and my partner as we were working from home a majority of our time due to the pandemic. It got to the point where I would give a date every two weeks for a large portion of the day to carry out viewings. I had hoped this would ease the issue but I would still get opportunist phone calls asking whether they could do a viewing, even with only a couple of hours notice. Even when we secured a new place and told them our moving out date I still had phone calls up to two days left of moving out asking for viewings. Since then it has been four weeks with no contact since moving out. Both myself and my partner have phoned trying to see whether the paperwork for the bond to be returned has been completed and despite reassurances that we would be contacted back we have heard nothing. Overall communication and quality of service has been very poor despite branding themselves as a 'high quality'. Would not recommend.NegativeResponsiveness, Quality, Professionalism

Louise · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 4/5

Google

I would like to post a personal review for Jodie Hopkins at Jeffrey Ross. Jodie has been extremely professional, helpful, prompt and responded to all of our queries with a warm nature. My partner and I are buying our first home from Jeffrey Ross and Jodie has done all she can to provide us with excellent customer service. I feel she deserves recognition where it's due!

Lara · 17 June 2022 · Jeffrey Ross Cardiff (233 Cathedral Road)

★★★★★ 1/5

Google

Rating only, no written review.

Demi · 16 April 2022 · Jeffrey Ross Cardiff (38 Wellfield Road)

★★★★★ 4/5

Google

Rating only, no written review.

Ziyad · 16 April 2022 · Jeffrey Ross Cardiff (38 Wellfield Road)

★★★★★ 5/5

Google

Very helpful and useful. quick responders. always happy to help. 10/10

Emily · 16 April 2022 · Jeffrey Ross Cardiff (38 Wellfield Road)

★★★★★ 5/5

Google

I was completely stressed out as unable to move home as I was having to evict tenants. So needed to find somewhere quickly. Jeffrey Ross at Pontcanna were really efficient, understanding, friendly and professional.

Judy · 16 April 2022 · Jeffrey Ross Cardiff (38 Wellfield Road)

★★★★★ 2/5

Google

Not even moved into the house yet, and we've been messed around non-stop. Emails being ignored and phone calls to try and move around appointments. Now they wish to push back our key-collection due to inventory issues from one person but cleaning from another. We were told that cleaning was being done the day before, and now it's on our moving in day. In addition, they wish to paint and re-carpet around us. Generally a god-awful experience, and I'd highly recommend going with any other agency. I'm certainly not looking forward to the tenancy ahead. Edit: Just had a phone call from the agency asking to change the review. I feel I am entitled to my opinions and that I shall change the review should I feel it necessary. After this phone call, I am less inclined to and will not be intimidated into thinking otherwise. Edit 2: In response to the reply below, there are a few things I wish to clarify. Firstly, we asked if it was possible to move in early, as due to the current situation we did not want to travel across the country as there is a global pandemic happening. We were told we couldn't move in early, and that was fine, you heard nothing more about it from us. Secondly, I will admit the key collection time change was less disruptive as I may have made it out to be, being moved from 10am to 11am. However, the cleaners had not even arrived at the property by the time we were moving in, and they arrived at 1:30, and had been informed to only clean the kitchen. The rest of the house was a complete mess, with dead insects littering the front room, clothes and items from the previous tenants still scattered about the house. This is not the cleaners' fault; they were not even informed that we were moving in and were under the pretence that we were moving out, but still they quickly cleaned the front room. The whole upstairs was left uncleaned, as was most of the front room. To say that the key collection was delayed so the cleaners could finish was a falsehood. The agency knew this, as we were told initially that the cleaning would be done by "late morning", and then at key collection this was amended to "today or tomorrow." As for the phone call, I believe the initial review to be adequate reasons for the rating so the call was unnecessary and feels as if it serves simply as an intimidation tactic. Once again, as previously stated, I will amend the review once I am satisfied with the services provided. Until then, this review score shall remain untouched. Edit 3: Over the course of the tenancy, the service improved somewhat, hence the improvement in rating from 1-star. Maintenance issues were logged quickly and often a contractor was booked by the following work day, except for the fire alarms which were due to be replaced in 2017 and they said they would fix, but that aside every other issue has been fixed within roughly three days of reporting it.

Alex · 16 April 2022 · Jeffrey Ross Cardiff (38 Wellfield Road)

★★★★★ 5/5

Google

The process of getting the house was really easy, we had secure the property within a matter of hours and was ready to move in a month later. I’d like to thank Ryan Evans for that personally. I would proudly recommend using Jeffrey Ross.

Ewan · 16 April 2022 · Jeffrey Ross Cardiff (38 Wellfield Road)