Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotMismanagement and lack of accountability
The company’s recent insolvency appears to have been driven by poor financial and strategic management rather than a lack of viable business. According to the insolvency documentation, the lettings and property management side of the business remained profitable, yet long-standing employees were dismissed with no notice or adequate support.
Financial difficulties were attributed to competition and high operating costs, including high-street premises and significant monthly commitments such as Rightmove and CRM software fees. These costs were long-standing and well known to management, raising questions as to why meaningful changes were not made sooner to protect staff.
Internally, staff morale deteriorated significantly. Employees were moved between offices without proper consultation, which many perceived as an attempt to pressure them into leaving. When morale understandably declined, this was then used against staff.
After staff were dismissed without notice, other local estate agents publicly advertised vacancies and offered opportunities to those affected. In response to one such public job post, a senior figure associated with the business criticised these efforts and suggested that competitors were attempting to take staff, despite those employees no longer being employed at the time. This response was widely seen as inappropriate given the circumstances.
Repeated concerns raised by employees regarding workplace conduct and wellbeing were not adequately addressed, despite evidence and complaints being raised.
Overall, this reflects a serious failure of leadership, financial planning, and duty of care towards employees during an already difficult and distressing period.
All information referenced above is based on matters that were already in the public domain at the time and can be independently verified.
David · 9 January 2026 · Jan Forster Estates Gateshead (office 320 Aidan House)
★★★★★ 5/5
TrustpilotI am posting this review to advise…
I am posting this review to advise people to read reviews based on the experiences of clients who have actually used the services of this Market leading company.
Former employees who have recently posted about their experience working in the company twice seem to think this platform is for them to share malicious and untrue stories. If this was a bad company to work for they wouldn’t have been returned for a second time! Their employment was ultimately terminated due to their lack of professional etiquette as well as their continued poor performance and laziness.
Well regarded and successful companies have a duty to protect their customers and their companies reputation from any employee who is causing a negative impact on their business.
A person who was dismissed a number of months ago with immediate effect who actually had a genuine grievance against any employer would have shared at that time. The fact that they are sharing now proves that they are not to be taken for a reliable and trustworthy source of information. They are simply driven by their malicious desire hoping to influence people into believing their deceitful statement. No intelligent person would believe such nonsense and will see this as a sacked employees pathetic attempt to seek revenge.
Jan Forster Estates is a great company to work for and they have an excellent reputation for being market leaders in the industry of estate agents.
I would be delighted to have a conversation anyone who would like to discuss anything property related. I can be reached on 0191 2362070 or 07922034637.
Warm Regards
Helen
Regional Valuer
Helen · 17 December 2025 · Jan Forster High Heaton
★★★★★ 5/5
GoogleBought the house through Jan Forster, it was an amazing experience. Lorraine was really heplfu through all the buying process
Aistė · 16 December 2025 · Jan Forster Estates North Shields
★★★★★ 1/5
TrustpilotI would strongly advise anyone…
I would strongly advise anyone considering working here to think twice. The way staff are treated is unprofessional, disrespectful, and frankly unacceptable. There is a complete lack of basic management skills, communication, and understanding of how to run a business or support employees.
Leah · 13 December 2025 · Jan Forster High Heaton
★★★★★ 5/5
TrustpilotFriendly and professional
Michelle Ormond and her colleagues at Jan Forster in Tynemouth could not have been more helpful during the sale of my late mother’s house. From the initial evaluation visit, through regular updates to completion, all JF staff were friendly and professional. Even when we hit a blip and I was starting to panic, they were calm and reassuring. Excellent service all round!
MR · 9 December 2025 · Jan Forster High Heaton
★★★★★ 5/5
TrustpilotGive them a go.
We purchased a property and it was the seller who chose Jan Forster Tynemouth branch estate agents. We mainly dealt with Michelle who was our go-between for various matters and ironing out the finer details. The whole transaction was smooth and trouble free.
A friendly and professional manner helped a lot so we would definitely recommend them and use them again if needed. Well done!
Carefree · 8 December 2025 · Jan Forster High Heaton
★★★★★ 5/5
TrustpilotFantastic service from beginning to…
Fantastic service from beginning to end. Would highly recommend this company.
Mrs · 6 December 2025 · Jan Forster High Heaton
★★★★★ 5/5
GoogleBought the house through Jan Forster, it was an amazing experience. Lorraine was really heplfu through all the buying process
Aistė · 17 November 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotGreat experience buying house
Had a great experience buying the house through Jan Forster. We had a few viewings, all were arranged really quick. Lorraine from Tynemouth branch was really helpfull through all the buying process.
Aistė · 16 November 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotHad a great experience buying through…
Had a great experience buying through Jan Forster Tynemouth, Michell was very helpful at keeping me updated and booking viewings. Karl who showed us round properties was also a lovely guy too! :)
KH · 6 November 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotIt was a real pleasure working to sell…
It was a real pleasure working to sell my Aunts house with Jan Forster. They were very efficient and reactive to all my queries. At times they went that extra mile to help sell the property.
Paul · 6 November 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotAmazing service
We were really pleased with the service we received from Jan Forster, they made the sale of our home so much easier, achieving quick viewings and a quick sale. Even when our initial buyer pulled out, they were quick to reschedule further viewings and we had a new offer the same day. Louise Claber was amazing, being so understanding with the stress we were under and putting me at ease when things weren’t going to plan, no need to chase for updates, Louise would call me and reassure me whenever it was needed. Amazing service.
Carrie · 5 November 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotThank you to all at Jan Forster Estates…
Thank you to all at Jan Forster Estates Tynemouth, for dealing with the sale of my home, everyone was friendly, courteous,and professional, my thanks especially to Joyce, Lorraine and Michelle, who guided me through the process with great efficiency and support all the way, thank you again Catherine
Catherine · 31 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotGreat service from Louise
We purchased our home through Jan Forster at Brunton Park. Louise was so helpful from the first contact, providing explanations at each stage and helping us to liaise with the relevant parties throughout. She helped keep a stressful process calm and progressive.
Steven · 31 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotI wanted to thank Carl who has showed…
I wanted to thank Carl who has showed me around a few properties from the Tynemouth branch. Lovely helpful guy!
Nick · 30 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotFirst class service were just in touch and got prompt…
We were just in touch and got prompt replies from very courteous people
NickChaplin · 27 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
GoogleCouldn’t be more helpful.
The team at Jan Forster have been fantastic thoughout my sale.
Much more than an estate agent, Karen in particular has gone above and beyond on a daily basis to help get the sale through. I couldn’t have done it with out her.
Great estate agents. Second time I’ve used them and I only have positive things to say.
Luke · 26 October 2025 · Jan Forster High Heaton
★★★★★ 5/5
TrustpilotWe had a great experience buying a…
We had a great experience buying a house through JFE tynemouth branch. Lorraine in particular was very helpful and forthcoming with communication between ourselves and the seller. Would use them again.
Abbie · 25 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotFrom 1st stepping into their Tynemouth…
From 1st stepping into their Tynemouth office, Michelle and team were both friendly and most helpful. It was therefore an easy choice appointing them, for the sale of our property. Although the sale encountered a few "buyer" issues along the way, we received the team's full support throughout, and the level of communication remained high at all times.
Overall, if the needs arise we would have no hesitation in using them again. Thank you all.
KH · 25 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotTynemouth Branch I had a good…
Tynemouth Branch I had a good experience in buying my property through the team. Michelle Lorraine and Joyce were very helpful. I felt guided through the whole process and informed. I’m now in my dream home and can’t thank the team enough. Regards Mary.
Mary · 24 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotI bought my new house and sold my old…
I bought my new house and sold my old one with them and couldn't fault their service, friendly, professional, and good communication.
Tynemouth Branch
Joyce Teven
Michelle Ormond
Lorraine Robinson
Terry · 24 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotLorraine at the Tynemouth branch was…
Lorraine at the Tynemouth branch was great and was very quick to respond to any queries we had. 10/10
Emily · 24 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotLorraine
Lorraine, Michelle and the team at the Tynemouth branch helped us with my late Mothers property. Absolutely brilliant and professional service. We were updated at all times, and found it easy to stay in touch. The lovely staff really helped us through a sad time. Could not fault them at all, and cannot recommend others to use Jan Forster enough. Thank you.
Steve · 24 October 2025 · Jan Forster Tynemouth
★★★★★ 5/5
TrustpilotVery happy to recommend
Jan Forster Estates have found excellent tenants for my rental property for several years, so they were my first choice when I decided to sell and I have not been disappointed.
Dawn · 24 October 2025 · Jan Forster Tynemouth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
