1/5
GoogleA really poor experience when I talk to Benton branch, Poor customer service and rude staff.
Trusted Agent profile · Tyne And Wear
Jan Forster Estates estate agents in North Shields, North Tyneside, Newcastle upon Tyne and 1 more
★★★★★
538 reviews across 6 offices and 4 platforms
Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.
446
Reviews on Google
All 6 offices
1
Reviews on Yell
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
90
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Jan Forster Estates's six offices, most reviewed first. Each has its own page.
- Jan Forster Estates North Shields10 Front Street, Tynemouth, NE30 4RG211 reviews · 123 on Google (4.5)13 in the last 90 days
- Jan Forster Tynemouth10 Front Street, Tynemouth, North Shields, NE30 4RG, NE30 4RG208 reviews · 120 on Google (4.5)13 in the last 90 days
- Jan Forster High Heaton159 Benton Road, High Heaton, Newcastle Upon Tyne, NE7 7DU, NE7 7DU201 reviews · 114 on Google (4.1)13 in the last 90 days
- Jan Forster Estates Gateshead (office 320 Aidan House)office 320 Aidan House, Sunderland Road, NE8 3HU156 reviews · 69 on Google (4.5)13 in the last 90 days
- Jan Forster Estates Newcastle Upon Tyne (201 High Street)201 High Street, Gosforth, NE3 1HE107 reviews · 20 on Google (3.6)13 in the last 90 days
- Jan Forster Estates Gateshead (478 Durham Road)478 Durham Road, NE9 6BP1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Jan Forster Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFriendly staff, organised viewings efficiently. Kept in touch during the process.
4/5
GoogleLauren provided us with a super professional service, through a complicated sale and always with a human touch.
5/5
GoogleLauren dealt with all queries professionally and promptly keeping us informed of the sale progression and chasing up all parties. A credit to the business
5/5
Googlewe were let down by removal company on move day and lauren got (during the covidvirus), an emergency one within the hour. She and they were great Jan Forster and North East removals wallsend
5/5
GoogleFriendly, professional and helpful staff who go the extra mile to help clients! Amy was quick and efficient at getting our property listed for sale & everyone I have dealt with here has been great.
5/5
GoogleIt has been an absolute pleasure to deal with this organisation in general, and Amber Bulloch in particular. She has gone above and beyond to help us find a suitable property while also clearly being mindful of her responsibility to the property owner. I highly recommend her and this firm!
5/5
GoogleBrilliant service from Jan Foster Estate agents at Heaton. They managed both our letting and subsequent sale of our property. Special mention to Lauren Vinton who managed the sale brilliantly especially as we had some difficulties along the way. Highly recommended
1/5
GoogleOur assigned estate agent who was dealing with the purchase of a property left and nobody told us, I found out from an automatic reply via email saying she had left the company. From there we didn't have a specific estate agent we dealt with so we had no real point of contact - we had to chase most days but had rude responses such as 'are you aware the offer was accepted 5 months ago' yes I am very aware as I am the one living out of boxes waiting for my sale to complete
Agent replied · 25 October 2024
Hi Abbie Firstly it is always disappointing to receive such negative comments and I apologise that you are dissatisfied with the service provided by Jan Forster Estates. Our service level is of paramount importance to us and we always endeavour to provide a high quality service. As you may be aware we have no direct influence in the conveyancing process or the mortgage lending process. Our obligations as your agent is to monitor progress and assist where possible to bring the transaction to fruition. In this case I have reviewed your comments and can see that on all occasions that you asked for an update you were provided a prompt response, to which you seemed satisfied and grateful with the information we provided. I have reviewed your file and can see that all correspondence between ourselves was helpful and professional, at no point can I see that any reference was given about timescales so I would appreciate if you could forward this email to myself to review further. I can be contacted by telephone on 0191 236 2680 or email lucy.williams@janforsterestates.com Thank you for taking the time to leave your review and we wish you all the best in your new home. Lucy Williams Branch Manager
5/5
GoogleAfter a disastrous experience with another local company dealing with Jan Forster Estate agents was a breath of professional air. My main contact Lauren Vinton was faultless and never once did I have to chase, nothing was too much trouble and I can only conclude she is a true credit to the professionalism this company portrays. Highly recommend
5/5
GoogleWhile the sale of our house wasn't straight forward the staff at Jan Forster's went over and above repeatedly to ensure the process went as smoothly and as fast as possible. Communication was exceptional and the friendly, personal and supportive tone of the staff, particularly our lead member Lauren Vincent, meant that we always felt in safe hands. I would recommend this company and this branch to everyone.
1/5
TrustpilotSellers beware: sign only on the dotted line
I contacted Jan Forster Estates early in 2022 to obtain a quote to sell my home. They promptly sent out a representative to explain the process to me. He looked around my home and then offered me his opinion on value, which I initially accepted, but then increased, after researching other properties of the same style which had sold at a higher price in less attractive positions. JFE did not question the increased price!My opinion of JFE is not related to their sale of my home, as they marketed the property quickly and secured a buyer at my requested price. However, they did not research any comparable properties which had recently sold which was why my home was under-valued. In addition, the manner in which they convince clients to sign contract documents is not only unprofessional but, as the Property Ombudsman pointed out to me, is a legal issue and I was requested to refer to my solicitor, as the complaint did not come under their remit.I was shown a contract on an ipad which I couldn't clearly read, which was not explained to me nor was I advised how many pages the contract contained. I was asked to sign in a white box on the ipad, but could not see the section to which it related. My signature was then, unbeknownst to me, inserted into all of the sections of the contract.Only when I decided not to move and withdrew my property from the market, did I understand the implications of signing on an ipad. My signature was used to agree to conditions of which I had no knowledge and which have implications for me if I wish to resell my home in the next two years.All I can say, in summary, is: seller beware! Ask for a hard copy before you sign anything and undertake your own research on property values before you meet anyone from JFE.
1/5
TrustpilotSO DISHONEST !!!
SO DISHONEST !!!, Totally dishonest company, They have cheated me over the last couple of years. They don't honour the contract that they have with you. They have not done so much since being with them. It would take me a hour to write this review. For example: They let my tenancy go a week in the middle of the coldest time of the year without hot water or heat before they called me, then i had to sort it all out even though that is what i pay them for. I have asked to speak with the managing director half a dozen times without them getting back to me to discuses the issues at hand. During the first lock down, they were showing homes to people to rent, however they didn't go out to inspect the properties for landlords. They did still charge landlords full money for the service. The manager is unwilling to help solve any issues you have with the company. He tries to make out that you are the issue and not them. Advice to other landlords: If you want to have happy tenants, avoid this company.They are the worst !!
1/5
TrustpilotDon't use Jan Forster
Bought a house from Jan Forster all good, or I thought...The house next door was then let by Jan Forster a few months after completing my purchase to the neighbors from hell!Spoken and emailed Jan Forster numerous times and they have not shown one bit of interest into solving the issue. Basically we put them in, you get them out!I've been told to contact the police or the council if there anti social behaviour continues.If I could give no stars I would. I don't recommend Jan Forster and would never use them again.
5/5
GoogleI bought my house from them.Excellent service
5/5
GoogleI can not thank Jan Forster enough, we had a very stressful day of the move but Lindsey was great. She was very professional kept me calm and made me laugh even at the most stressful time. Thank you again for all your help. I would defiantly recommend this Estate agent.PositiveResponsiveness, Professionalism
1/5
TrustpilotDishonest. Avoid like the plague.
Dishonest. I had a chain break so ended up not advertising with them anymore. They weren't even the Estate agents that found my buyer as they were simply too slow. Contacted a cash buyer company to save the chain. They needed a valuation and Jan Forster provided one.... When compared to another estate agent was 30k below and was also 15k below what they were going to advertise the property for. They did this out of spite. I found out it was them as the company provided me their valuation report. Also they came over and put a sign up again without my knowledge and damaged my property in the process... Avoid like the plague
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleProperty rental office
5/5
GoogleExcellent service for residential lettings and the sale of the property.
1/5
GoogleAttitude of staff absolutely stinks. Don't return enquiry phone calls. Not obliging in answering queries.
5/5
GoogleBeen helpful towards us all for finding and letting our property. Would definitely advice to use these over anyone.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jan Forster Estates
Which Jan Forster Estates office has the most reviews?
North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.
Where are the Jan Forster Estates offices?
The six Jan Forster Estates offices, by town:
- Gateshead (478 Durham Road): 478 Durham Road, Gateshead, Tyne And Wear, NE9 6BP
- Gateshead (office 320 Aidan House): office 320 Aidan House, Sunderland Road, Gateshead, NE8 3HU
- Jan Forster High Heaton: 159 Benton Road, High Heaton, Newcastle Upon Tyne, NE7 7DU, NE7 7DU
- Newcastle Upon Tyne (201 High Street): 201 High Street, Gosforth, Newcastle Upon Tyne, NE3 1HE
- North Shields: 10 Front Street, Tynemouth, North Shields, NE30 4RG
- North Tyneside: 10 Front Street, Tynemouth, North Shields, NE30 4RG, North Tyneside, NE30 4RG
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