5/5
GoogleSold our house really quickly. Professional, efficient and worked hard to get the sale. Would highly recommend.
Agent replied · 25 August 2024
Thank you, Rachael!
Trusted Agent profile
James Laurence Sales and Lettings in Birmingham
★★★★★
661 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 661 reviews on three platforms, rated 4.4 out of 5 overall.
582
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
69
Reviews on Trustpilot
Business-wide
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Our offices
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every James Laurence Sales and Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery pleased with James Laurence, the entire team worked seamlessly to ensure and deliver excellence. Jack Painter was always professional and they all ensured any issues that arises …
Agent replied · 25 August 2024
Thank you, Asad!
5/5
GoogleJames Laurence were fantastic in handling the sale and of our property and the purchase of our new home. They were pro-active and re-active, calm and patient and dealt with all our questions and queries without hesitation. We would certainly recommend them as a great estate agency. A big thank you to all the staff.
Agent replied · 13 June 2024
Thank you, Shirley! Been a pleasure working with you.
5/5
GoogleThanks to Henry, Tom and the team for getting my property sold. It was a long and complex case, but they rose to the challenge. Prompt responses and thorough service. Very pleased with the outcome. Natasha
Agent replied · 1 May 2025
Thank you, Natasha!
5/5
GoogleWe are chuffed to say that James Laurence Estate Agents just sold our property and helped us rent a fab place in the Jewellery Quarter. They are most definitely the best agents around and we throughly recommend them to you. Tom and Henry sold our property and when the going got tough they got tougher. Henry was even complimented by our solicitor to say his help in the sale was invaluable. Henry navigated every hurdle both professionally and positively. Both he and Tom are a pleasure to work with. Jade and Charlotte dealt with the rental and Jade worked so hard to ensure the rental coincided with the sale. James Laurence are head and shoulders above other agents. They always answer the phone pleasantly and nothing is too much trouble. It’s stressful selling and renting property but this team has it under control and their great approach alleviates the stress, keeps you confident and moving forward. Well done all of you at James Laurence and thank you for your excellent service.
2/5
Google++Beware of attempts to unfairly withhold your deposit++ First of all, lovely staff at the start and a very smooth sign-up process, but unfortunately, this was completely undermined by the check-out process. After leaving our flat in better condition than when we were handed the keys (as evidenced by independent third-party check-in and check-out reports), we were hit with unjustified charges amounting to a third of our deposit (£450). These were for minor cleaning issues (£250) and alleged damp caused by structural problems beyond our control in an EPC band E, single glazed property (£200). When we were challenged with these outrageous charges, the agent astonishingly asked, “How much are you willing to pay?”, making it feel like a negotiation rather than a legitimate claim. Our response? “You will receive absolutely £0 of our money.” Only after persistently standing our ground and challenging this via the Deposit Protection Scheme was the decision made to return the full deposit. It makes you wonder how many tenants simply give up and accept these unfair deductions. The lesson here? Stand your ground and know your rights. ++Beware of attempts to deduct your deposit unfairly++ The initial staff were very friendly and the signing process was smooth, but sadly, it was all ruined by the check-out process. We left the apartment in better condition than when we got the keys (with independent check-in and check-out reports), but we were charged and asked to deduct a third of our deposit (£450) for no reason. The deductions were for minor cleaning issues (£250) and damp due to structural problems (£200) - issues we had no control over and the property was an older EPC rated, single glazed property. When we questioned these outrageous charges, the agent asked "how much would you pay?" - it felt more like haggling than a legitimate claim. Our response? "You're not going to take a penny from us." Ultimately, they decided to return the entire deposit only after we stood our ground and challenged it through the Deposit Protection Scheme. It makes one wonder how many tenants accept these unfair deductions by default because they don't want to argue. The lesson? Stand up for yourself and know your legal protections.
Agent replied · 27 August 2024
Thank you for sharing your feedback. We understand how frustrating it can be when issues arise during the check-out process. However, we would like to clarify that the property was self-managed by the landlord, not through James Laurence. This means the decisions regarding your deposit were made directly by the landlord, not James Laurence.
5/5
TrustpilotSimply the best agents around …
We are chuffed to say that James Laurence Estate Agents just sold our property and helped us rent a fab place in the Jewellery Quarter. They are most definitely the best agents around and we throughly recommend them to you. Tom and Henry sold our property and when the going got tough they got tougher. Henry was even complimented by our solicitor to say his help in the sale was invaluable. Henry navigated every hurdle both professionally and positively. Both he and Tom are a pleasure to work with. Jade and Charlotte dealt with the rental and Jade worked so hard to ensure the rental coincided with the sale. James Laurence are head and shoulders above other agents. They always answer the phone pleasantly and nothing is too much trouble. It’s stressful selling and renting property but this team has it under control and their great approach alleviates the stress, keeps you confident and moving forward. Well done all of you at James Laurence and thank you for your excellent service.
5/5
GoogleJames Laurence were the Agents for the apartment that we recently completed on. As first time buyers I cannot recommend them highly enough. Sam showed huge commitment throughout a difficult process and really made the sale happen for both us and the seller. We were let down by other Estate Agents and we're so glad we had the chance to deal with JL. If we were looking to sell in the future, I know who my first call would be to.
5/5
GoogleI had a fantastic experience working with Tom & Henry at James Laurence Estate Agents for my purchase. From the very first interaction, they were professional, knowledgeable, and always willing to help. What really stood out to me was their clear and consistent communication. They kept me updated at every stage of the process, ensuring that everything moved smoothly. Whenever I had questions or needed clarification, they were always quick to respond and incredibly helpful. Both Tom and Henry went above and beyond to make sure everything was handled efficiently. Their expertise and attention to detail made the entire buying process stress-free and straightforward. I genuinely appreciate all their hard work, and I wouldn’t hesitate to recommend James Laurence Estate Agents, especially Tom & Henry, to anyone looking for a reliable and professional team.
Agent replied · 1 May 2025
Thank you, Nazam!
5/5
GoogleWorked with Tom on the sale of our property. Tom communicated brilliantly throughout what was not a straightforward completion process, but he persevered to the end and got the deal over the line. Would thoroughly recommend.
Agent replied · 19 May 2025
Thank you, Justin!
1/5
TrustpilotAvoid James Lawrence Estate Agency
Avoid James Lawrence Estate Agency, Misleading and Money-Driven!I had an extremely frustrating experience with James Lawrence Estate Agency. Before paying my holding deposit, I specifically asked if my poor credit score would be an issue. They assured me that if there were any problems, I would just need a guarantor. However, after going through the referencing process, I was told I had failed, and suddenly, they denied ever saying a guarantor would be an option.
1/5
TrustpilotTotally Useless
I have had water leaking into my flat from the one above, managed by James Laurence, this has been ongoing for months. I have had to remove the light from my kitchen as the water keeps tripping the electrics. At first I had no idea so I called an emergency electrician which cost me £220. I contacted the Senior Letting Advisor who failed to act, when I telephoned her a week later she suggested it was the neighbour's flat. Never seen water cross a stairwell so was a bit annoyed, plus the fact she hadn't made any effort to ascertain the facts, apart from not realising this, it just shows she knows nothing about the properties she is supposed to be looking after. If you're a landlord, I would stay well clear, they won't look after your property.
1/5
FacebookUseless company. A flat, managed by James Laurence, has been leaking water into mine for months. I have chased and chased, they failed to act and suggested it could be from the neighbour's property which is the other side of a stairwell. Just shows they don't care and have no knowledge of the properties they are letting. I have had to remove the light from my kitchen because the water from theirs keeps tripping the electric. Any other letting agency would treat a water leak as an emergency, normally they would instruct a plumber and tell the landlord, not ignore repeated requests.
Agent replied · 26 July 2025
Update: Like I said, any other letting agent, upon being notified of a leak, would immediately instruct a plumber. Unfortunately James Laurence need to speak with the landlord before doing anything. Clearly they fail to understand that water and electrics don't mix. Words fail me. It's no wonder Landlords have such a bad reputation.
1/5
GoogleFLAT 1, 100 WARSTONE LANE, B18 6DZ. Very bad handling on MOULD issues. One of the window frame in our property, in the bedroom, is very poorly installed and they are trying to blame our “lifestyle issues”. None of the other windows have issues, or rooms with temperature or condensation. We should have known before we moved as the property was freshly painted and air-con was in the bedroom. We didn’t think it would be this bad. This has travelled to our furniture and has made us ill nonstop over 3 months, with a newborn in the room. The agency..? No response, or when they do respond, there’s no further actions and repairs. The heating to repair the condensation and airflow is rated very poorly, yet this would be “the solution”. Very disappointed with the service of this agency and the landlord . I hope future tenants of the property FLAT 1, 100 WARSTONE LANE, B186DZ see this before they rent it out.
Agent replied · 11 January 2025
Thank you for sharing your review. Upon investigating the matter, we note that your landlord arranged for a surveyor, at her own expense, to assess the cause of the mould in one of the rooms. The surveyor’s report indicated that the issue was related to "lifestyle" factors. Mould often develops in areas with inadequate ventilation, insufficient heating, or when clothes are dried indoors on a clothes horse. We have already discussed these points with you and provided guidance on how to reduce the likelihood of mould. From our phone conversation due the holiday season, we understand you have been using an anti-mould cleaner on the affected areas but prefer not to do this daily due to concerns about the chemicals in the spray. We also noted that condensation continues to be an issue on one of the bedroom windows. As a result, We’ve agreed to follow up with our window contractor and will update you accordingly. If there’s anything else we can assist you with in the meantime, please don’t hesitate to reach out.
5/5
GoogleI have dealt with many estate agents across Birmingham in the 10 years I’ve been in the city and my experiences have always been really bad, both from a rental and purchase perspective. However, I found my experience with James Laurence to be very different. When I was selling my property I reached out to JL as I was struggling to sell with another estate agent, the market was difficult at the time so I wanted to try out my options. I had Henry come to visit and he explained very open and honestly the issues with the market and set my expectations. I decided to switch to JL and although viewings were low, they kept in touch regularly with what was happening and we explored different options and switching things up. We also rented out the property during the sale listing process, which again was all handled through JL. They were great from a rental perspective and secured a tenant within a week of listing, they were very thorough with the management of the rental, including regular inspections with details reports and photos. I was always paid on time and the amounts I was expecting. When we finally secured a buyer we encountered many issues in the sale process, all were out of JL control, but Henry was very supportive in helping move things forward including offering advice and reassurance, I’d even get the odd call late in the day to provide updates. This can’t have been an easy sale on JLs behalf too and they did everything they could to ensure it completed. JL have changed my perspective on estate agents, that there can actually be some decent ones out there and I would 100% recommend them to anyone from both a sale or rental perspective. Everyone I dealt with (Henry, Jack, Charlotte, Sam) were great.
Agent replied · 11 January 2025
Thank you, Daniel. It was a pleasure working with you during 2024.
5/5
GoogleI first purchased a property from JL earlier this year and found their hands on approach and attention to detail a refreshing change. Due to Henrys hard work during the purchase I instructed them to sell my house. Over the last 40 years I have bought and sold over 17 properties and have never come across a more knowledgeable & hard working estate agent. I have never had a property sell and complete as quickly! Tom was fantastic throughout the whole process and Karan with the viewings. I would highly recommend them whether you are purchasing or selling. The attention and care the team put in is second to none.
Agent replied · 10 December 2024
Thank you, Paul! It truly has been a pleasure working with you throughout both transactions. All the very best, and we look forward to working again. Many thanks, Henry
5/5
GoogleBoth Karan and Tom have been very helpful throughout our purchase experience. They did everything they could (if not more) to help us with the process. They have kept in touch via emails and calls to provide updates. We highly recommend James Lawrence. Thanks guys
Agent replied · 24 December 2024
Thank you, for your kind review!
1/5
GoogleThis letting agency initially tried to claim our whole deposit, fabricating a list of claims. They were warned that this was unreasonable, but refused to budge on this matter. Eventually the Deposit Protection Scheme offered them only £110, proving their claims to be false. I would not recommend this letting agency at all.
Agent replied · 26 December 2024
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration. Our goal is always to ensure a fair and transparent process for all parties involved. We take all concerns seriously and are committed to resolving any issues promptly. We regret that this situation did not meet your expectations, but we appreciate your input as it helps us to continuously improve our service. Kind Regards, Henry Crane
2/5
GoogleTerrible experience from the start to end as a tenant. Maybe they’re landlord friendly, but as tenants, it was exhausting. Had two emergency situations where they were practically useless. Got Locked out of house and they expected me to magically produce £100 in cash just to get an extra key to enter, even when I told them all my cards were locked in the house. Security Alarm went off one day and there was no answer on the emergency number. Heating wasn’t working in the middle of winter and it took 2 months to sort out. Claimed some ridiculous charges at the end of tenancy which caused a lot of undue stress. Thank god for deposit protection laws. I know they’ll just say the landlord made the claims but what were they doing, not verifying the apparent imaginary damages with the check in report? Quotes for claims was provided only upon request and with no invoices or evidence of actual damage. When refuted, there was no response so had to challenge it through DPS. Wouldn’t consider any rental listing by this agent again.
Agent replied · 26 December 2024
Thank you for your feedback. We always strive to provide prompt and effective service to our tenants and we appreciate tenant feedback. Kind Regards, Henry Crane
4/5
GoogleWe were first time buyers and our flat was marketed with James Laurence. We mostly dealt with Henry who was responsive and knowledgeable. James Laurence is definitely the best Estate Agent in Birmingham City Centre, nobody else compares.
Agent replied · 26 December 2024
Thank you, Laura! Many thanks, Henry Crane.
5/5
GoogleMy husband and I would like to extend our sincere thanks to Karan Dulai for his outstanding professionalism and unwavering dedication throughout this process. He has consistently demonstrated trustworthiness, kindness, and a genuine commitment to providing exceptional support. His ability to understand and address our needs with such care and precision has been truly remarkable. Karan’s knowledge, approachable nature, and attention to detail made what could have been a stressful journey much smoother. We deeply appreciate the effort he has put into ensuring we had all the guidance and information we needed. His exemplary service is highly commendable.
Agent replied · 10 December 2024
Thank you, Pinar. We greatly appreciate the feedback provided.
5/5
GoogleNothing shy of an excellent service from both Jade Whitehouse, Daniella Lawmon at James Laurence Estate Agents! Super responsive and helpful, very professional, knowledgeable and good manered. They have made this rental experience stress free! Thank you very much!
Agent replied · 10 December 2024
Thank you, Bella!
5/5
GoogleSam and Henry were really helpful and drove the sale to completion. Really appreciated their help.
Agent replied · 10 December 2024
Thank you, Richard!
5/5
GoogleAfter enlisting another letting agent and not even having one viewing over a period of time we enlisted James Laurence. Charlotte promptly arranged photos and marketing- within an hour of the go live she arranged 4 viewings. We received prompt feedback after these and subsequent viewings. A tenant was secured in no time at all. The whole team have been extremely supportive and helpful all along the process. I cannot recommend them enough, other agents over promise and under deliver. The James Laurence team were true to their word that they would have no problem letting our property. Amazing service, thank you!
Agent replied · 10 December 2024
Thank you, Rita!
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Questions about James Laurence Sales and Lettings
Which James Laurence Sales and Lettings office has the most reviews?
Birmingham (37-39 Ludgate Hill) has the most, with 533 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 198.
Where are the James Laurence Sales and Lettings offices?
The two James Laurence Sales and Lettings offices, by town:
- Birmingham (37-39 Ludgate Hill): 37-39 Ludgate Hill, Birmingham, B3 1EH
- Birmingham (5 Chad Square): 5 Chad Square, Birmingham, B15 3TQ
Has James Laurence Sales and Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.
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