Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleIf I could give 0 stars, I would.
I moved into Bank Corner Apartments in the Jewellery Quarter, Birmingham, in July 2026, and within the first five days of moving in, I experienced serious problems.
The bathroom flooded, and I was told this was due to a toilet blockage. However, I had not blocked the toilet or done anything to cause this. I had even reported beforehand that the toilet was making unusual noises, but the landlord dismissed my concerns and told me this was normal. I ended up having to move temporarily into another apartment upstairs because of the flooding.
Since then, I’ve experienced several other problems with the apartment.
Firstly, there were serious issues with the Wi-Fi. The property was not registered with Openreach, and when I raised this with the landlord, he kept insisting that it was registered and that the connection was available, rather than listening to what I was telling him. I have evidence of this. The Wi-Fi issue remained unresolved for approximately three months after I moved in, causing unnecessary inconvenience.
There were also problems with the heating. The heater in the living room was not working, and I made the landlord aware of this. For someone paying nearly £1,000 a month in rent, I don’t think it’s acceptable to experience these basic problems.
I’ve also experienced ongoing loud noises from the boiler and ventilation system since the end of August. I’ve repeatedly reported these issues and provided messages and videos, but they have not been properly investigated or resolved.
On 11 October 2026, I experienced another serious water leak coming from upstairs. Water leaked into my apartment corridor and went onto some of my belongings, including my shoes.
I had to pay for a hotel myself, barely slept and was unable to go to work the following day. I also had to arrange and pay for professional cleaning myself.
The underlying cause of the leak was still not properly investigated or resolved. I was even told by the estate agency to investigate which apartment upstairs the leak was coming from. I had already knocked on the door and left a note. I don’t believe this should be my responsibility as a tenant.
I’ve been renting properties for eight years, including student accommodation, and I’ve never experienced anything like this.
I honestly feel that James Laurence Property Management has shown no empathy for what I’ve been going through. I’ve been extremely stressed, unable to sleep properly and left dealing with problems that should have been addressed by the landlord and property management.
I feel that even if something much more serious happened to me, my concerns still wouldn’t be taken seriously.
In my experience, the landlord has shown very little concern for the problems I’ve reported. I feel that he is more interested in collecting rent than ensuring the apartment is properly maintained.
I’ve reviewed my tenancy agreement and have serious concerns that the landlord may have failed to meet his contractual responsibilities regarding repairs and maintenance.
I’ve already submitted a complaint to Birmingham City Council regarding the condition of the property, and I’m seeking legal advice about taking further action.
I have photographs, videos, emails and messages documenting these problems and how they’ve been handled.
Based on my experience, I would strongly advise others against renting at Bank Corner Apartments in the Jewellery Quarter, or renting through James Laurence without carefully considering how maintenance issues are handled.
I’m extremely disappointed by the lack of care, empathy and responsibility I’ve experienced throughout my tenancy.
Fatima · 12 October 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
★★★★★ 5/5
TrustpilotHad a great experience with all at…
Had a great experience with all at James Laurence. Really impressed with their overall tenacity, efficiency, responsiveness, friendliness and teamwork. They found us a tenant within a couple of weeks and the process to get references and agreements finalised took just a week. Our flat was empty for less than two weeks. Really impressed and grateful as a previous experience with another agent was far from good.
Particularly impressed with Sana, but also initial contact with Henry, and follow ups from Sonia, Shennay, Joseph all very good.
Katie · 9 October 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 13 October 2026
Thank you, Katie!
★★★★★ 5/5
TrustpilotJL Best in Business
We have been with James Laurence for several years now and we find them to always be attentive to our letting needs. In particular Christina is a fabulous property manager who is very responsive to our enquiries.
Harpreet · 8 October 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 10 October 2026
Thank you, Harpreet!!
★★★★★ 5/5
TrustpilotWe are currently looking to rent a new…
We are currently looking to rent a new property, from the first contact with James Laurence the team have been friendly , efficient and informative . Shennay made what can be stressful, feel relaxed , nothing was too much trouble and she answered all our questions thoroughly with a good knowledge of properties and areas . The support didn’t stop there and we have been updated regularly with properties that suit our needs , big thank you to shennay ! Lovely company to deal with
Sally · 8 October 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 10 October 2026
Well Done, Sally!!
★★★★★ 5/5
TrustpilotI have nothing but the best feedback…
I have nothing but the best feedback for my Property Manager Christina Tzemanaki.
Christina is efficient and always professional and kind in her communication and it's only a positive to be working with Christina for this reason, even when dealing with more difficult matters.
I cannot recommend enough!
Tim · 6 October 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 25 September 2026
Thank you, Tim!!
★★★★★ 5/5
GoogleExceptional service from Tom and the sales team. Would definitely use again.
Ted · 6 October 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 13 October 2026
Thank you, Ted!!
★★★★★ 2/5
GoogleThey're not alone in this. So much apathy and disinterest when engaging with potential buyers. So many agents in Birmingham right now can't really be bothered. Staff were disinterested not engaging or welcoming. Really poor first impression.
StevenX · 6 October 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 13 October 2026
We take all feedback seriously; however, we have no record of any sales applicant or client matching this name.
★★★★★ 5/5
TrustpilotI would like to commend the service we…
I would like to commend the service we received from Christina Tzemanaki.
Christina helped us install a new floor in our flat in a very tight time frame. She worked with the contractor to come up with a much better product than we were going to choose. She was very responsive and obviously cares about her clients. Great attitude and work ethic - one of the best we have ever come across.
Steve · 4 October 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 10 October 2026
Thank you, Steve!!
★★★★★ 5/5
TrustpilotSonia was exceptional
Sonia was exceptional, professional and prompt.
Well done!
AB · 2 October 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 10 October 2026
Thank you, AB!
★★★★★ 5/5
TrustpilotExcellent service
Very pleased with my experience with James Laurence. The whole letting process was handled quickly and professionally, from photography and advertising through to tenant referencing and move-in.
The team was responsive, well organised and very supportive throughout, which was particularly helpful as I manage the property from overseas.
I would definitely recommend James Laurence and would happily work with them again.
DC · 30 September 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 10 October 2026
Thank you, DC Engineers!
★★★★★ 5/5
GoogleLook no further. Tom and Karan are the definition of going above and beyond. They've looked after me amazingly well in my search for a house to buy, and showed attention, patience and care in a way that sets them apart by a wide margin from other agencies I've dealt with. They understand the weight of the decision to buy a house and went out of their way to understand my needs, which they did really well. I'd go back to them in a heartbeat.
Chiara · 29 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 13 October 2026
Thank you, Chiara!!
★★★★★ 5/5
TrustpilotReally looked after the letting process…
Really looked after the letting process from start to finish and gave good advice.
Juli · 28 September 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 10 October 2026
Thank you, Juli!
★★★★★ 5/5
TrustpilotThis is the 1st time I have used James…
This is the 1st time I have used James Lawrence and will definitely be using them going forward.
A big thanks to Sonia & Sana who were very helpful and professional durning the lettings process.
Brendan · 22 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 25 September 2026
Thank you, Brendan!!
★★★★★ 1/5
GoogleVery disappointing experience with this rental management company, particularly regarding the handling of my deposit.
They initially proposed £400 for repainting marks on the hallway and bathroom walls. After I challenged it, this was reduced to £250. The hob deduction was also reduced from £200 to £150 after I questioned it.
If the original amounts were genuinely reasonable, it makes you wonder how they could be reduced so quickly. They called these reductions an “act of goodwill”, but from my perspective, it raises serious questions about how the original figures were calculated.
As for the glass hob, it is a hob, not a diamond, some scratching after a year of normal use should not automatically mean a tenant is responsible for replacement.
The whole process has been unnecessarily stressful. The dispute is now being referred to the deposit scheme for assessment, so hopefully an independent decision can resolve it.
My advice: take lots of photos when you move in and out, keep all documentation, and carefully scrutinise any proposed deductions. I certainly wouldn’t take their initial figures at face value.
Peter · 22 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 13 October 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you have found the deposit return process frustrating.
As a professional property management company, we have a duty to both landlords and tenants to assess any proposed deposit deductions against the tenancy agreement, inventory, check-in and check-out evidence, invoices, and any supporting documentation. Proposed deductions are not final decisions and are always open to discussion and review where additional information is provided.
In your case, as you note, the figures were reconsidered during the negotiation process. This is not uncommon and does not indicate that the original proposals were made inappropriately. Rather, it reflects an effort by all parties to reach an agreement without the need for formal adjudication.
With regard to the hob and decoration claims, these matters often involve consideration of fair wear and tear, the age and condition of the items at the start of the tenancy, and the evidence available from both parties. Where agreement cannot be reached, the deposit protection scheme provides an independent adjudication service specifically to make an impartial decision based on the evidence submitted.
We welcome this independent process and will fully cooperate with the adjudicator's assessment. As the matter is currently subject to an active deposit dispute, it would not be appropriate for us to discuss the specific evidence publicly.
We appreciate your comments regarding photographic records and documentation. We encourage all landlords and tenants to keep comprehensive records throughout a tenancy, as this helps ensure a fair and transparent resolution of any end-of-tenancy discussions.
We wish you all the best and trust that the independent adjudication process will provide a fair outcome for all parties.
★★★★★ 5/5
TrustpilotI had a wonderful experience with Sonia…
I had a wonderful experience with Sonia Kanda, who was incredibly helpful throughout the entire process of securing my flat.
Sonia helped me move into my new flat within just 9 days, and she was always available whenever I had questions or needed assistance. She consistently picked up my calls, took the time to explain each step clearly, and made what could have been a stressful process feel straightforward and easy.
I really appreciate how supportive, patient, and professional Sonia was from start to finish. Her help made a huge difference, and I’m very grateful for everything she did to make the whole process so smooth.
I would highly recommend Sonia Kanda to anyone looking for an estate agent who is genuinely helpful, reliable, and dedicated to her clients.
Raaghavi · 19 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 25 September 2026
Thank you, Raaghavi!
★★★★★ 4/5
TrustpilotI have dealt with the property manager…
I have dealt with the property manager Christina T, and I have after a long time experienced a good service. She keeps me updated and has considered my requests on how I would like to be approached. A very professional and kind protein.
ZZ · 17 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 25 September 2026
Thank you, ZZ!
★★★★★ 5/5
GoogleI've worked with a few Birmingham agents and James Laurence are the only ones I'd recommend. From the outset, Tom was honest and fair. His team provided regular updates and when we received an offer, we felt no pressure or tactics in play. A particular mention to Henry, who was the upbeat and positive voice we needed when things felt stacked against us. He managed the sale expertly, and we're incredibly grateful for everything the team did outwardly and no doubt behind the scenes, to ensure the sale completed in an ambition timeline. We wouldn't hesitate to recommend.
Holly · 13 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 13 October 2026
Thank you, Holly!!!!
★★★★★ 1/5
GoogleI have been dealing with James Laurence Estate Agents since early June and the process has been exhausting. Despite fulfilling every requirement on my end quickly, including having to prompt them just to get the deposit payment link, the service has been deeply disappointing.
After paying fees and giving notice at my current home based on agreed-upon terms, I was informed those terms were being reneged on. I offered practical solutions, but I have now been left waiting almost a month for responses and the updated tenancy agreement. With my move-in date now just a matter of weeks away, I am still constantly having to chase for basic updates and documents. The lack of urgency and communication is unacceptable.
I've been really patient and understanding. It would be great if I could get a complete response from JL.
**
Update: still struggling to get things sorted. I was still needing to follow up on everything right up to the move in day.
I've also been given the wrong Mailbox keys. I've emailed about it multiple times. I had to go to the office to get a new set, which was still incorrect. I'm again having to chase for the right keys. It's been 8 days since I moved in. I've asked for someone to come by and check the mailbox. Still waiting for a result.
Ezi · 13 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 13 October 2026
Thank you for your feedback. We are sincerely sorry to hear that your experience has been frustrating and has not met the standard of service we aim to provide.
We appreciate the patience you have shown throughout the process and understand your concerns regarding communication, delays, and the outstanding tenancy agreement, particularly with your move-in date approaching. Please accept our apologies for the inconvenience caused.
Our team is reviewing the matter and will provide a full response and update as quickly as possible. Thank you for bringing this to our attention.
★★★★★ 1/5
GoogleI’m extremely disappointed with the property management service from James Laurence. When it comes to managing the property, they have been very unhelpful. There is a clear lack of communication, no proper follow-up, and it feels like no one takes responsibility for resolving issues.
I have contacted them multiple times regarding issues with the property and heard nothing back. I even called them directly to explain how frustrated and disappointed I was about the lack of communication and follow-up, but unfortunately, I still did not receive the support or response I expected.
As a tenant, I believe basic communication and timely action on property issues should be a priority. Unfortunately, my experience has been very disappointing.
Based on my experience, I would not recommend James Laurence for letting or property management. I would strongly advise others to consider their options carefully before renting a property through them.
GILDA · 13 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 13 October 2026
Hi Gilda,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience has left you feeling disappointed.
Having reviewed the history of this matter, we can see that your concerns regarding the shower and hot water were reported shortly after your tenancy commenced. Our team raised the maintenance issue and sought further information to help diagnose the fault. The matter was subsequently referred to the landlord.
Whilst we did take steps to progress the issue, we fully appreciate that from your perspective the level of communication did not meet your expectations. For that, we sincerely apologise. We understand how frustrating it is to experience problems with essential services such as hot water, particularly in the early stages of a tenancy.
We remain committed to resolving any outstanding maintenance concerns and improving communication throughout the process. A member of our Property Management team is continuing to liaise with both the contractor and all relevant parties to ensure the matter is concluded as quickly as possible.
If there are any issues that remain unresolved, please contact our Head of Property Management, Lindsay Emmison, directly at lindsay.emmison@jameslaurenceuk.com so we can work with you towards a resolution.
Kind regards,
★★★★★ 1/5
GoogleExtremely unprofessional and disappointing experience with James Laurence. I took time off work for a viewing, submitted all the requested documents within 30 minutes afterwards, at the asking price without even negotiating, and clearly explained that I needed to secure a place urgently.
Despite this, I was later told the property had already been let agreed. This happened to me repeatedly, wasting my time and even my annual leave. My credit history and background are good, and I had no issues with the checks.
They clearly do not value prospective tenants’ time. If you want a smooth and professional experience, I would strongly recommend looking elsewhere. Very poor service.
Captain · 13 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 13 October 2026
Thank you for your feedback. We strongly disagree with the suggestion that this was due to poor service on our part.
At the time of your viewing, the property was available and we arranged the appointment accordingly. Following your application, all information was promptly passed to the landlord for consideration. Ultimately, as is the case with all tenancy applications, the final decision rests with the landlord, who chose to proceed with a different applicant.
We appreciate that this outcome was disappointing, particularly given your urgency to secure accommodation. However, multiple applicants can often express interest in the same property, and submitting an application does not guarantee that a tenancy will be offered.
We always aim to keep applicants updated throughout the process and regret any frustration caused. We wish you the very best in your search for a new home.
★★★★★ 5/5
GoogleI want to say a huge thank you to Shahina (I hope I am writing her name right) I was extremely anxious about the procedures when I was leaving the country and she was so kind and compassionate about my situation. She explained everything from scratch and answered my 100 questions without hesitating. She is wonderful!
P.S I still want to say thank you for the whole team as they were wonderful from start to finish. If you are new in UK and want to move to Birmingham, James Laurence is the place to go!
Simin · 13 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 13 October 2026
Thank you, Simin!!
★★★★★ 1/5
GoogleRating only, no written review.
Moeed · 11 September 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 October 2026
We take all feedback seriously; however, we have no record of any tenancy or client matching this name.
★★★★★ 1/5
GoogleExtremely unprofessional and disappointing experience with James Laurence. I took time off work for a viewing, submitted all the requested documents within 30 minutes afterwards, at the asking price without even negotiating, and clearly explained that I needed to secure a place urgently.
Despite this, I was later told the property had already been let agreed. This happened to me repeatedly, wasting my time and even my annual leave. My credit history and background are good, and I had no issues with the checks.
They clearly do not value prospective tenants’ time. If you want a smooth and professional experience, I would strongly recommend looking elsewhere. Very poor service.
Captain · 11 September 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 October 2026
Thank you for your feedback. We strongly disagree with the suggestion that this was due to poor service on our part.
At the time of your viewing, the property was available and we arranged the appointment accordingly. Following your application, all information was promptly passed to the landlord for consideration. Ultimately, as is the case with all tenancy applications, the final decision rests with the landlord, who chose to proceed with a different applicant.
We appreciate that this outcome was disappointing, particularly given your urgency to secure accommodation. However, multiple applicants can often express interest in the same property, and submitting an application does not guarantee that a tenancy will be offered.
We always aim to keep applicants updated throughout the process and regret any frustration caused. We wish you the very best in your search for a new home.
★★★★★ 1/5
TrustpilotDo Not Value Tenants’ Time Viewings Arranged for Properties That Were Already Let
Extremely unprofessional and disappointing experience with James Laurence. I took time off work for a viewing, submitted all the requested documents within 30 minutes afterwards, at the asking price without even negotiating, and clearly explained that I needed to secure a place urgently.
Despite this, I was later told the property had already been let agreed. This happened to me repeatedly, wasting my time and even my annual leave. My credit history and background are good, and I had no issues with the checks.
They clearly do not value prospective tenants’ time. If you want a smooth and professional experience, I would strongly recommend looking elsewhere. Very poor service.
Uday · 9 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 25 September 2026
Thank you for your feedback. We strongly disagree with the suggestion that this was due to poor service on our part.
At the time of your viewing, the property was available and we arranged the appointment accordingly. Following your application, all information was promptly passed to the landlord for consideration. Ultimately, as is the case with all tenancy applications, the final decision rests with the landlord, who chose to proceed with a different applicant.
We appreciate that this outcome was disappointing, particularly given your urgency to secure accommodation. However, multiple applicants can often express interest in the same property, and submitting an application does not guarantee that a tenancy will be offered.
We always aim to keep applicants updated throughout the process and regret any frustration caused. We wish you the very best in your search for a new home.
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