Trusted Agent profile
★★★★★
661 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 661 reviews on three platforms, rated 4.4 out of 5 overall.
582
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
69
Reviews on Trustpilot
Business-wide
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James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had a great experience selling a house with James Lawrence, Tom and Karan were in contact with me every step of the way so I always knew what was going on, and my house sale went through with a minimum of fuss - I would happily recommend and use them again
Thank you, Steve!
5/5
GoogleAfter a not so good experience with a different agency I switched to James Lawrence and had a great experience selling a house with Tom and Karan. They always kept me up to date so I knew what was going on at every step of the way, I would happily recommend and use them again
Thank you, Steve!
5/5
GoogleGood afternoon Team JL, It is a pleasure working with Henry and the team. We find your company to be incredibly professional and easy to work with, which makes our job much easier. We truly value our partnership and look forward to continuing our work together. Thank you for everything! Best regards, Louise Burford Director
Thank you, Louise! :)
5/5
TrustpilotGemma, Sana & Lindsay are an excellent team
Gemma, Sana and Lindsay are a great team helping find tenants, get through the paperwork to secure them, then manage the process and maintenance. They make being a landlord a straightforward process without all the complications.
Thank you, Kirstie!
5/5
TrustpilotVery nice and friendly person
Thank you, Denisa!
1/5
GoogleWorst agency ever, at the end of tenancy agreement they try to rip you off by adding some ridiculous charges. Also any reports about faults they just ignore. Quite rude staff.
We take all feedback seriously; however, we have no record of any tenancy or client matching this name. The details described do not correspond with any of our managed properties or service history, which raises concerns that this review may be malicious or inaccurate. Our team prides itself on transparency, responsive communication, and fair handling of all maintenance and deposit matters in accordance with the DPS (Deposit Protection Service) guidelines. We encourage the reviewer to contact our office directly at 0121 604 4060 so that we can verify their tenancy and address any genuine concerns appropriately.
5/5
TrustpilotThe whole process was really…
The whole process was really straightforward and stress free. I want to thank Gemma in particular for getting everything sorted so quickly and easily for myself.
5/5
Trustpilotexcellent assistance
Amelia provided excellent assistance during our property viewing. She was incredibly thorough, answering all of our questions and explaining every detail clearly.
Thank you, SanJay!
5/5
TrustpilotGreat apartment
Great apartment, good views.
Thank you, Aashay!
5/5
TrustpilotSuperb experience with Edgbaston team…
Superb experience with Edgbaston team especially Tom and Henry! Sale process was made less stressful by their excellent communication and honest approach. I would say than their professionalism as second to none!! Thank you team for all your hard work and support!!
Thank you, Vijaya!!
5/5
GoogleA big thank you to Karan, Sam and Henry, for their support and kindness in the journey in selling my apartment, they have gone above and beyond, I am so grateful. Kind regards. Molly
Thank you, Molly!!
5/5
GoogleGreat experience with James Lawrence. Staff are friendly, helpful and professional and very knowledgeable. Karan, Tom and the team worked hard to get my property sale over the line working closely with myself, the buyer and solicitors and their hard work is much appreciated. Thank you.
Thank you!!
1/5
GoogleReply for this one. Seeing your response has made me even more certain that you didn’t properly read my entire message. My main point isn’t about how much money it is; it’s that you have a responsibility to tell the landlord which damage was caused by us and which was already there. What I’m experiencing is that you’re not providing tenants with any protection. When problems arise, you simply shift all responsibility onto the landlord. Didn’t you take photos? Surely, at the end of the tenancy, you could compare everything carefully and tell the landlord what damage we are responsible for. If you had done that, there wouldn’t be an issue with landlords making up unreasonable charges in the first place.
Thank you for your further comments. We did read your review in full, and our position remains unchanged. As a letting agent, our role is to act on behalf of the landlord within the framework of the tenancy agreement and the deposit protection process. We do not have the authority to unilaterally override or refuse deductions requested by a landlord, nor can we pre-empt the outcome of a deposit dispute. Where there is disagreement, the correct and independent route is adjudication via the DPS, which is exactly what occurred in your case. At check-in and check-out, reports and supporting evidence are compiled and submitted. Where there is a dispute over liability, it is not the agent’s role to “protect” one party over the other, but to submit the relevant information and allow the independent adjudicator to make a decision. This ensures fairness for both landlord and tenant. The DPS adjudication process worked as intended: claims were reviewed independently, evidence was assessed, and only the costs deemed reasonable were awarded. This outcome demonstrates that tenants do have protection through the deposit scheme, rather than decisions being made solely by the agent. We appreciate that deposit disputes can be stressful, but disagreement with a landlord’s initial claim does not imply negligence or misconduct by the agent. The appropriate mechanism was followed throughout, and no charges were imposed outside of the DPS process. We consider this matter closed and will not be engaging further on this review.
1/5
GoogleDO NOT rent through James Laurence, especially at New Hampton Lofts. Our tenancy was plagued by undisclosed property defects, poor management, and an exhausting deposit dispute. The flat had serious issues from day one that were never disclosed: failed window seals and broken vents across large windows, making the apartment freezing (around 10°C in winter) and causing constant condensation and mould. James Laurence dismissed this entirely, advising us to keep windows open and heating on 24/7. Heating is electric and the building forces residents onto commercial electricity rates, resulting in £200+ monthly bills without using heating. Mould caused by condensation was never properly treated, only covered up, despite being repeatedly reported. Communal areas were also problematic. The “secure” car park and post room were repeatedly accessed by non-residents, resulting in car damage and widespread parcel theft. James Laurence consistently redirected responsibility to building management and offered no support. The deposit dispute was the final straw. We paid a £1,125 deposit and, despite leaving the flat clean (with overlapping tenancies and two deep cleans), James Laurence attempted to deduct £640 with no explanation initially. When challenged, they claimed: £270 for cleaning £200 for mould cleaning (despite us reporting it multiple times) £80 for broken bed drawers (also previously reported) £80 for mattress cleaning (we used a protector and topper) Several of these charges are prohibited under the Tenant Fees Act 2019. We disputed the claims, which went to DPS adjudication. After 4 months, the adjudicator dismissed most charges and awarded James Laurence only £243, proving how inflated and unjustified their claims were. Our property manager, Lindsay, was consistently unreachable and dismissive. Ironically, when contacting the landlord directly, he was responsive and helpful, contradicting James Laurence’s repeated excuses. The apartment looks great on paper, but the management is stressful, dismissive, and financially aggressive. Based on our experience, I strongly advise avoiding James Laurence.
Thank you for taking the time to leave your review. We’re sorry to hear that your experience at New Hampton Lofts did not meet expectations. We can confirm that a number of maintenance issues were raised at the start of the tenancy and throughout its duration. These were reported to the landlord promptly. In this case, the landlord chose to instruct their own contractors rather than those normally used by our office, which unfortunately limited our ability to directly control timescales. We did continue to chase progress on your behalf and acknowledge that some works took longer than anyone would have wished. With regard to heating and utilities, the building operates with a fixed energy supplier, and this information was outlined within both the marketing materials and the tenancy agreement prior to move-in. The communal areas, including the car park and post room, fall under the responsibility of the building’s managing agents rather than our office. That said, we did raise reported concerns with the managing agents during your tenancy. At the end of the tenancy, an independent inventory clerk carried out the check-out inspection, and the report was shared with both yourself and the landlord. Any proposed deposit deductions were requested by the landlord based on that report. As is standard practice, your deposit was protected with the DPS, and the independent adjudication process was used to resolve the dispute. We appreciate that moving home can be stressful, particularly when maintenance or deposit matters are involved, and we regret that this experience has left you dissatisfied. We always aim to act in line with our obligations and to support both landlords and tenants as fairly as possible.
5/5
GoogleGreat company dealt with Harpreet Kaur she was very helpful showed my properties which met my specifications very prompt with emails and arranging viewings
Thank you, Sumeet!
5/5
TrustpilotProfessional, super competant letting agents
James Laurence is definitely 5 star. The team that helped me rent out my apartment (Sana, Amelia, Harpreet, Sonia) worked like magic and I always felt I was getting the best of professional guidance, swift reponses to queries & highly positive energy in getting things moving. Nothing was too much bother for them. I look forward to continuing to work with them .
Thank you, Carolyn!
5/5
TrustpilotGreat experience with Amelia and…
Great experience with Amelia and Harpreet. Very friendly, helpful and responsive - a pleasure to deal with.
Thank you, Matt!
1/5
TrustpilotDO NOT rent through James Laurence
DO NOT rent through James Laurence, especially at New Hampton Lofts.
Thank you for taking the time to leave your review. We’re sorry to hear that your experience at New Hampton Lofts did not meet expectations. We can confirm that a number of maintenance issues were raised at the start of the tenancy and throughout its duration. These were reported to the landlord promptly. In this case, the landlord chose to instruct their own contractors rather than those normally used by our office, which unfortunately limited our ability to directly control timescales. We did continue to chase progress on your behalf and acknowledge that some works took longer than anyone would have wished. With regard to heating and utilities, the building operates with a fixed energy supplier, and this information was outlined within both the marketing materials and the tenancy agreement prior to move-in. The communal areas, including the car park and post room, fall under the responsibility of the building’s managing agents rather than our office. That said, we did raise reported concerns with the managing agents during your tenancy. At the end of the tenancy, an independent inventory clerk carried out the check-out inspection, and the report was shared with both yourself and the landlord. Any proposed deposit deductions were requested by the landlord based on that report. As is standard practice, your deposit was protected with the DPS, and the independent adjudication process was used to resolve the dispute. We appreciate that moving home can be stressful, particularly when maintenance or deposit matters are involved, and we regret that this experience has left you dissatisfied. We always aim to act in line with our obligations and to support both landlords and tenants as fairly as possible.
4/5
TrustpilotSONIA IS A VERY GOOD REPRESENTATIVE OF JAMES LAURENCE ESTATE AGENT
I am new in the country and I was able to secure an apartment through James Laurence agency because I was transparent about my situation from the get go. Hence they were able to help.
Thank you, Adejoke!
5/5
TrustpilotAmazing to communicate with .
Thank you, Chimenem!
5/5
TrustpilotThank you!
Sana has been incredible from start to finish. Her communication, speed, and efficiency have all been superb.
Thank you, Freddie!
5/5
TrustpilotVery good experience today viewing a…
Very good experience today viewing a property.
thank you, Opeyemi!
5/5
TrustpilotSharp, knows the details, fast and trustworthy
We’ve been working with Sana who has excelled in every way. She came to view the flat we’re renting out with a thoroughly prepared pack and shared James Laurence experiences of flats in the same building. Throughout the process of finding a new tenant, Sana and the team have been thoughtful and communicative. We found a tenant relatively quickly. Then when the tenant had electricity issues when he moved in, Sana demonstrated care and a great sense of responsibility in resolving the issue by contacting me quickly with the right info, frequently talking and helping the tenant over the phone, and also messaging building management. As a landlord, you can feel reassurance that your estate agent is sharp, knows the details, fast and trustworthy. I am very grateful!
Thank you for the lovely comments, Chenting!
5/5
TrustpilotHad a great experience viewing the…
Had a great experience viewing the flat. The viewing was well organised, and everything was explained clearly. Really appreciated the time and professionalism shown. Thank you.
Thank you, Arshad!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham (37-39 Ludgate Hill) has the most, with 533 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 198.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.
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