Trusted Agent profile
★★★★★
668 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 668 reviews on three platforms, rated 4.4 out of 5 overall.
583
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotSONIA IS A VERY GOOD REPRESENTATIVE OF JAMES LAURENCE ESTATE AGENT
I am new in the country and I was able to secure an apartment through James Laurence agency because I was transparent about my situation from the get go. Hence they were able to help.
Thank you, Adejoke!
5/5
TrustpilotAmazing to communicate with .
Thank you, Chimenem!
5/5
TrustpilotThank you!
Sana has been incredible from start to finish. Her communication, speed, and efficiency have all been superb.
Thank you, Freddie!
5/5
TrustpilotVery good experience today viewing a…
Very good experience today viewing a property.
thank you, Opeyemi!
5/5
TrustpilotSharp, knows the details, fast and trustworthy
We’ve been working with Sana who has excelled in every way. She came to view the flat we’re renting out with a thoroughly prepared pack and shared James Laurence experiences of flats in the same building. Throughout the process of finding a new tenant, Sana and the team have been thoughtful and communicative. We found a tenant relatively quickly. Then when the tenant had electricity issues when he moved in, Sana demonstrated care and a great sense of responsibility in resolving the issue by contacting me quickly with the right info, frequently talking and helping the tenant over the phone, and also messaging building management. As a landlord, you can feel reassurance that your estate agent is sharp, knows the details, fast and trustworthy. I am very grateful!
Thank you for the lovely comments, Chenting!
5/5
TrustpilotHad a great experience viewing the…
Had a great experience viewing the flat. The viewing was well organised, and everything was explained clearly. Really appreciated the time and professionalism shown. Thank you.
Thank you, Arshad!
5/5
TrustpilotAmelia is lovely
Amelia’s been lovely and helpful. They have very good marketing emails and offer a wide range of lettings. I look forward to move in soon.
Thank you, Dascalul!
5/5
GoogleReally impressed with the whole team throughout the recent sale of my property. Everyone involved was very friendly, understanding, and also very knowledgeable which helped massively in progressing the whole sale as efficiently and quickly as possible. I had multiple questions throughout and every time they explained patiently and always went the extra mile to help wherever they could.
Thank you, Jamie!
4/5
GoogleFrom start to finish, Sana coordinates with me very well in finding a tenant. Every step of the process was explained with great clarity. What I appreciated most was the adaptive mindset, no matter the situation, she flexible and proactive to find solutions. Genuinely pleasant to work with.
Thank you, Jessie!
4/5
TrustpilotSonia spoke with me gently and…
Sonia spoke with me gently and respectfully. She clearly explained the questions I didn’t understand. Sonia had patience with me throughout our conversation
Thank you, Osei!
5/5
TrustpilotSonia
Sonia, from James Laurence Estate Agents wasn’t only efficient, but extremely helpful throughout the duration of the call. Made my enquiry pleasant and she was brilliant.
Thank you, Amar!
5/5
TrustpilotNice and helpful agent
Sonia Kanda was nice and very helpful, understanding and accommodating for booking property viewings and providing information.
Thank you, RC!
5/5
TrustpilotVery professional
Rating only, no written review.
Thank you, Francescopaolo!
1/5
GoogleI rented a property from this agent for six months, and my experience with this letting agency has been nothing short of a nightmare. Upon moving out, they attempted to deduct an extortionate sum of £1,246 from my deposit. Ultimately, after adjudication, I was only required to pay £175. This entire ordeal spanned five months, from February to July. I will now outline the issues one by one. Firstly, I was asked to pay for leaving stains on the sofa in the property: When we moved in, we immediately noticed large tea stains and other marks on the sofa, a photo was then taken to record these stains as evidence. I can say with certainty that the agent was aware of this, as it was clearly stated in the check-in report. Despite this, they tried to charge us £100 for sofa cleaning, which was entirely unreasonable. (After adjudication, we were required to pay notthing for this issue.) Secondly, kitchen ceiling light not working: At the time of our move-in, there was no record of a functioning ceiling light in the kitchen. Therefore, no repair charges should have been levied against us upon move-out. Nevertheless, we were asked to pay £130 for repairs when we left. (This was later overturned in adjudication and we were not liable for any of these costs.) Thirdly, the internet cabling: The building’s internet was outdated, so we had to arrange for the building’s network provider to install an external line to connect the router inside the flat. When we moved out, the letting agent demanded £800 for the removal of this cable. We reasonably requested an official invoice for any removal works. Otherwise, we had every reason to suspect that the cable and router were simply left for the next tenant to use, in which case, there would be no need for removal at all. (In the end, after adjudication, we were not required to pay the £800 removal fee, only a reasonable two-hour labour charge totalling £70.) Fourthly, cleaning fees: I was charged £210 for cleaning, including carpet stains, flooring stains, uncleaned toilets, stains beneath the sink, and dust. With the exception of dust and the stains beneath the sink, all other issues were already present when we moved in, as evidenced by our photos. As for the dust and stains beneath the sink, we unfortunately failed to clean these in time, resulting in a deduction from our deposit. (The adjudicator acknowledged that, while some areas had indeed not been cleaned, most of the issues predated our tenancy. Therefore, we were only required to pay half the cleaning fee, £105.) Finally, access cards: At the start of our tenancy, there were two of us, but we were only given one entrance key card, which caused us some inconvenience. At the time, we did not think much of it. However, upon move-out, the agent insisted that we had failed to return all key cards. It was only after we provided video evidence, they dropped their demand for compensation. I dread to think what might have happened if we hadn’t had that video. In conclusion: We were initially asked to forfeit £1,240 of our deposit, but after our formal dispute through DPS, we had to pay only £175. This clearly shows that the agent grossly exaggerated costs and attempted to charge us for things for which we should not have been liable. Please do not claim that these deductions were the landlord’s request, it is your responsibility as an agent to inform the landlord about pre-existing conditions. It was evident that many of the damages were already present at the time of our check-in. Anyone with questions is welcome to contact me. I would also like to advise all tenants to always challenge excessive deposit deductions, ideally through a scheme like DPS. To all prospective tenants: my experience with this agent was dreadful, so please consider carefully before signing any agreement with it.
Thank you for taking the time to leave a review. Please note that all requests for deposit deductions were requested by your landlord. It would be a breach of your tenancy agreement to make changes to the property without putting a request forward for such changes, drilling a hole through the wall from outside of the property to fit the cable would need to be authorised by your landlord. Your landlord requested a quote from her own contractor to return the property to its original condition which involved filling the hole from inside to outside the property, removing the cable pinned in the hallway and remedial work and also the removal of the router and remedial work. Your landlord was asked to provide us with the quote as evidence, but this was not provided. I can see that we requested return of a second fob when you returned keys as that is what our system advised, following liaising with you the issue with the fobs was resolved and no charge was ever put forward via DPS. I note you advise the agent grossly exaggerated costs, however, again please note the deductions were what your landlord requested and we are obliged to put forward. Regarding the timeline and how long the issue took to resolve please note when a deposit is disputed the timelines are set by the DPS not us.
5/5
TrustpilotSonia was very accommodating and…
Sonia was very accommodating and professional
Thank you, Fawad!
5/5
TrustpilotAmazing estate agents
Amazing estate agents, very responsive and professional.
Thank you, Maria!
5/5
GoogleI have been with James Laurence now for the past couple of years and I cannot recommend them enough. In particular Anita Chow has been incredible - her attention to detail and communication is exceptional. They have made letting my property as hassle free as it possibly can be. Thanks Anita and team!
Thank you, Kelly!
5/5
TrustpilotNice experience
Sonia was professional, responsive, and extremely helpful. I highly recommend her.
Thank you, Neha!
5/5
TrustpilotFriendly and helpful estate agent who…
Friendly and helpful estate agent who provided good advice.
Thank you, Paschal!
5/5
TrustpilotSonia showed me a property today and…
Sonia showed me a property today and she was very polite, professional, and helpful.
Thank you, Alessio!
4/5
TrustpilotI originally spoke to Amelia by phone…
I originally spoke to Amelia by phone who dealt with my I initial enquiry and sent over details of properties she felt appropriate.
Thank you, Dale!
5/5
TrustpilotExcellent Service from Purchase to Rental, Highly Recommended
We used James L. Lawrence Agency for our property purchase, and they were helpful all along the way. Whenever we requested to see the property, Karan was always willing to show it to us. Then, when we purchased the property, Charlotte assisted us with renting it out. She was incredibly helpful, always quick to reply to my emails, and so cheerful and friendly whenever we spoke on the phone. I definitely recommend them to anyone looking to buy or rent a property.
Thank you, Mona!
1/5
GoogleMoved into a house managed by James Laurence a few years ago. Was told it would be fully refurbished and moved in to discover the house was a bomb site. Live wires hanging from the ceiling, destroyed carpets. Previous tenants used toilet brush just sat in the front room! They never moved an inch to resolve this for us. Upon moving out they tried to charge us for EVERYTHING that was wrong with the place when we moved out of it. Including £84 to tighten a toilet seat. Absolute grifters, stay away.
Thank you for taking the time to share your feedback. We have reviewed your file in full and can confirm that all reported issues were addressed during your tenancy. The property was professionally cleaned, including a full carpet clean, prior to your move-in date. While there were some minor matters at the very start of your tenancy, these were attended to promptly. Throughout the tenancy, our routine inspections did not identify any concerns, and no issues were raised by you at these visits, during which at least one tenant was always present. At check-out, the property was unfortunately not returned in an acceptable condition. The independent report, shared with you on 5 November, highlights the cleaning required, including multiple comments regarding the overall cleanliness, marks and debris in kitchen cupboards and drawers, the condition of the oven, and the four black bin bags left in the garden, among other items. This report was provided to you before any proposed deductions were shared. Once the check-out report is received, it is issued to both tenants and the landlord. The landlord then confirms which deductions they wish to make. Please be assured that all deductions put forward were the landlord’s decisions and were based solely on the discrepancies between the move-in inventory and the check-out report. Your comment that we “tried to charge you for everything” does not reflect the process followed. The deductions align directly with the independent evidence provided. We remain open to discussing any landlord-proposed deductions with tenants, which is why the list of items was sent to you prior to any claim being submitted via the DPS portal.
1/5
GoogleTerrible, do not rent for this estate agent! Edit: Response from the owner is not what happened at all! We can add lying to incompetence!
Thanks Richard, having registered and viewed on the same day we more than accommodated your requests, the fact the owner accepted another offer is their choice, would appreciate further feedback to andy@jameslaurenceuk.com if we have missed something Edit: Dear Richard, The above response was provided 6 years ago. We have reviewed our records, and you have not been in touch with James Laurence to view since then, respectively or recently. From reviewing the above feedback from the Senior Branch Manager at the time, the response is correct. Should you wish to discuss anything further, please reach out to our Partner, Henry Crane - henry@jameslaurenceuk.com
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
James Laurence Sales and Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Birmingham (37-39 Ludgate Hill) has the most, with 539 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 205.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.
