Trusted Agent profile

James Laurence Sales and Lettings in Birmingham

4.4

★★★★★ Great

661 reviews across 2 offices and 3 platforms

James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 661 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

582

Reviews on Google

All 2 offices

Facebook logo

3.4 / 5

10

Reviews on Facebook

All 2 offices

Trustpilot logo

69

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every James Laurence Sales and Lettings office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

James Laurence found me a replacement…

James Laurence found me a replacement tenant very quickly & Sonia kept me informed & upto date at every stage of the process.

Seamus · 1 September 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 25 September 2026

Thank you, Seamus!

5/5

Trustpilot

Excellent service

Excellent service! The letting team are truly professional! Very helpful staff, special thanks to Sana, Henry and Sonia for always replying to our emails and for keeping us informed !

Marcia · 24 August 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 25 September 2026

Thank you, Marcia!

1/5

Google

I had an extremely disappointing experience with this estate agency and would strongly encourage anyone considering renting, buying or selling through them to think carefully. After progressing through the rental application process, our application was withdrawn at the very last minute with little communication or explanation. We were then told that the landlord wanted to increase the rent. Despite agreeing to the higher rent to avoid losing the property, the agency failed to keep us informed of the outcome or provide any meaningful updates. The lack of communication and consideration caused an incredible amount of unnecessary stress. We have two young children and had spent the weekend preparing for our move. We were around 90% packed and ready to leave, only to be left in limbo with no answers. To make matters worse, I submitted a formal complaint about how the situation was handled, but no proper complaints procedure has been followed and no genuine attempt has been made to address or resolve my concerns. I understand that landlords can change their minds and that not every tenancy proceeds as planned. However, the way this agency handled the situation was unprofessional, inconsiderate and lacking in basic communication. A simple update or honest explanation would have made a significant difference. Based on my experience, I cannot recommend this agency. If you're looking to rent, buy or sell through them, be aware that communication and customer care may fall well below what you would reasonably expect.

Sonia · 11 August 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 October 2026

Hello Sonia, Many thanks for your feedback provided. We are sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to respond. Whilst we completely understand and empathise with your circumstances surrounding the tenancy offer withdrawal, we ultimately as the agency can only act in line with the instructions provided by the property owner. We have taken your feedback on board regarding the communication throughout this process and in our formal complaint response have apologised for the shortcomings you experienced and are committed to ensuring our team are aware of how to handle such situations appropriately and compassionately. Again, we appreciate the feedback provided and are very sorry for any inconveniences you experienced as a result of the tenancy offer withdrawal.

1/5

Trustpilot

I had an extremely disappointing…

I had an extremely disappointing experience with this estate agency and would strongly encourage anyone considering renting, buying or selling through them to think carefully. After progressing through the rental application process, our application was withdrawn at the very last minute with little communication or explanation. We were then told that the landlord wanted to increase the rent. Despite agreeing to the higher rent to avoid losing the property, the agency failed to keep us informed of the outcome or provide any meaningful updates. The lack of communication and consideration caused an incredible amount of unnecessary stress. We have two young children and had spent the weekend preparing for our move. We were around 90% packed and ready to leave, only to be left in limbo with no answers. To make matters worse, I submitted a formal complaint about how the situation was handled, but no proper complaints procedure has been followed and no genuine attempt has been made to address or resolve my concerns. I understand that landlords can change their minds and that not every tenancy proceeds as planned. However, the way this agency handled the situation was unprofessional, inconsiderate and lacking in basic communication. A simple update or honest explanation would have made a significant difference. Based on my experience, I cannot recommend this agency. If you're looking to rent, buy or sell through them, be aware that communication and customer care may fall well below what you would reasonably expect.

Sonia · 21 July 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 25 September 2026

Hello Sonia, Many thanks for your feedback provided. We are sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to respond. Whilst we completely understand and empathise with your circumstances surrounding the tenancy offer withdrawal, we ultimately as the agency can only act in line with the instructions provided by the property owner. We have taken your feedback on board regarding the communication throughout this process and in our formal complaint response have apologised for the shortcomings you experienced and are committed to ensuring our team are aware of how to handle such situations appropriately and compassionately. Again, we appreciate the feedback provided and are very sorry for any inconveniences you experienced as a result of the tenancy offer withdrawal.

1/5

Google

Very disappointing experience during a tenancy takeover. Despite my tenancy starting on 19 June, I received little to no communication and had to repeatedly chase for updates by phone and email. I was only informed days later that the person handling my case was on holiday, causing significant delays. Key collection arrangements were never explained, yet I was later told it was my responsibility to collect them from the outgoing tenant. I also had to request important documents, including the inventory report and deposit protection details that was only sent yesterday. To make matters worse, I was charged full rent despite being unable to move into the property due to delays and miscommunication that were entirely outside of my control. Overall, a frustrating and poorly managed experience I would say.

Adriana · 11 July 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 October 2026

Good afternoon Adriana, Thank you for taking the time to leave your review. I'm sorry to hear that your experience during the tenancy changeover did not meet your expectations. Having reviewed the correspondence, we can see that communication regarding the tenancy swap began in April, with information provided about the landlord's approval process, referencing requirements and the handling of the tenancy deposit. However, it is also clear that communication slowed following a colleague's annual leave, and we appreciate how frustrating this must have been. Following a team members telephone conversation, our Head of Property Management personally ensured that the tenancy agreement was progressed through to signing as quickly as possible. With regard to the rent, this became payable from the agreed tenancy commencement date. However, we appreciate that the delays and lack of clear communication around the handover, key collection and documentation understandably impacted your experience. Please accept our sincere apologies for the aspects of the process that were not communicated as clearly or promptly as they should have been. We value all feedback and will use your comments to help improve our communication during tenancy transfers. Kind regards,

5/5

Trustpilot

Really friendly and team that goes…

Really friendly and team that goes above and beyond. Sonia has been rather exceptional, pushing for us to have our offer accepted. Has made our lives 1000x easier! Thanks so much Sonia.

Zahraa · 16 June 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 25 September 2026

Thank you, Zahraa!

5/5

Trustpilot

The agents Amelia and Joseph who have…

The agents Amelia and Joseph who have helped us so far with our viewings are very helpful and informed and I’m sure we’ll be able to find a good rental apartment with their help 😊

Adolin · 12 June 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 25 September 2026

Thank you, Adolin!

1/5

Google

I am a property owner working with this property management company. Although our tenant pays the rent on time every month, this company delivers the rent to us with a significant delay. This month, it's been over 15 days and they still haven't sent the rent. Despite repeatedly trying to contact them via email, I receive no response. Furthermore, they are not properly managing processes for us (such as municipal taxes and electricity bills), and because we are unaware of these bills, they have put us in a position where we may face legal action.

Yusuf · 11 June 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 October 2026

Thank you for your review. We are sorry to hear that you have been dissatisfied with the service received and have carefully looked into the points you have raised. Regarding the viewing arrangements, there was some understandable back and forth while coordinating availability between our team, the sitting tenants, and yourself. We appreciate that this was not ideal and thank you for your patience during this process. Following your comments, we also spoke with the contractor who attended the property. They confirmed that there were a few items requiring attention, including the washing machine, which unfortunately could not be tested prior to your move-in. We are pleased that these issues were addressed promptly, and the contractor confirmed that the property was safe and habitable at the time. In relation to accountability, we would like to reassure you that responsibility was not being passed between departments. Your concerns covered several areas, and to ensure each was handled thoroughly and accurately, the relevant department managers responded to the aspects within their expertise. This is why you received communication from both our Lettings Manager and Head of Property Management, ensuring all elements of your concerns were addressed appropriately. We are committed to providing a high level of service and appreciate your feedback, as it helps us to continually improve. If there is anything further you would like to discuss, please do not hesitate to contact us directly.

1/5

Trustpilot

Used James Laurence fully managed…

Used James Laurence fully managed letting service. Initially received great service, however since then having lots of issues including lack of inspections, one member of staff conducting a rent review and another then saying the increase cannot be applied and not receiving a copy of contract. Numerous messages and emails go unanswered. Complaint now escalted to partner Henry Crane and awaiting response

Fred · 5 May 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 6 June 2026

Many thanks for your review. The complaint is now under investigation.

5/5

Trustpilot

Great service from Sonia

Great service from Sonia! Sonia worked hard to secure a tenant for my property and kept me updated throughout. Even though it took us some time to find a tenant, I felt supported throughout the process due to Sonia always checking in with updates.

Customer · 1 May 2026 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 23 November 2024

Thank you!

5/5

Trustpilot

Great Service

Sonia was very helpful, professional, and friendly throughout the process. She answered all my questions clearly and made everything smooth and easy.

Reza · 29 April 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 6 June 2026

Thank you, Reza!

5/5

Trustpilot

Friendly and professional

I'm really happy with my experience so far. I had arranged 2 viewings through the agency and decided to proceed with renting one of the properties. Sonia throughout the whole process was very proactive, professional and friendly.

Raf · 15 April 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 6 June 2026

Thank you, Raf!

5/5

Trustpilot

Great experience with Amelia!

I have worked with Amelia during this time and she has been such a delight. From her responsiveness right from the start in making sure we got to see the apartment I was interested in, to understanding what I was looking for, to making sure any concerns I had were addressed... I felt that. my needs and wants were heard and guided to make a decision for a home that would be the right fit for me. Great experience & would 100% recommend JL.

Mariam · 10 April 2026 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 6 June 2026

Thank you, Mariam!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about James Laurence Sales and Lettings

Which James Laurence Sales and Lettings office has the most reviews?

Birmingham (37-39 Ludgate Hill) has the most, with 533 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 198.

Where are the James Laurence Sales and Lettings offices?

The two James Laurence Sales and Lettings offices, by town:

Has James Laurence Sales and Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.

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