Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSharp, knows the details, fast and trustworthy
We’ve been working with Sana who has excelled in every way. She came to view the flat we’re renting out with a thoroughly prepared pack and shared James Laurence experiences of flats in the same building. Throughout the process of finding a new tenant, Sana and the team have been thoughtful and communicative. We found a tenant relatively quickly. Then when the tenant had electricity issues when he moved in, Sana demonstrated care and a great sense of responsibility in resolving the issue by contacting me quickly with the right info, frequently talking and helping the tenant over the phone, and also messaging building management. As a landlord, you can feel reassurance that your estate agent is sharp, knows the details, fast and trustworthy. I am very grateful!
Chenting · 14 January 2026
Agent replied · 25 January 2026
Thank you for the lovely comments, Chenting!
★★★★★ 5/5
TrustpilotExcellent Service from Purchase to Rental, Highly Recommended
We used James L. Lawrence Agency for our property purchase, and they were helpful all along the way. Whenever we requested to see the property, Karan was always willing to show it to us. Then, when we purchased the property, Charlotte assisted us with renting it out. She was incredibly helpful, always quick to reply to my emails, and so cheerful and friendly whenever we spoke on the phone. I definitely recommend them to anyone looking to buy or rent a property.
Mona · 4 December 2025
Agent replied · 7 June 2026
Thank you, Mona!
★★★★★ 2/5
GoogleReally great experience with James Laurence - Jamie was incredibly helpful from start to finish, helping me go through the sometimes stressful experience of renting a new place. Extremely professional and friendly, very quick to respond. Can't recommend enough.
Edited; upon leaving our flat the process became incredibly poor and we had to fight to get our deposit back with James Laurence being really uncommunicative and unhelpful. Had to go to mediation in the end which ruled in our favour. Also cleaned and tidied the whole flat for a viewing with James Laurence had cancelled and didn’t tell me until I chased them on it. Poor and really let themselves down.
Beth · 17 September 2025
Agent replied · 11 June 2024
Thank you for your edited, feedback.
★★★★★ 5/5
GoogleI can’t fully explain how brilliant I think all the guys at James Laurence are. They have helped us to sell our house and without their input, I very much doubt we could have bought our new house either.
They have been patient, honest and transparent in their dealings with us. Always available and help to find solutions to our issues. Tom and Karan have been amazing. Henry is a superstar and his way to handle the process for our chain has gone way above and beyond anything I have ever seen.
We have dealt with many estate agents in the hope of finding our next house and none of them can lick the boots of James Laurence.
You’d be absolutely nuts to choose any other estate agents.
Rajiv · 26 July 2025
Agent replied · 24 September 2025
Thank you very much, Raj.
It was an absolute pleasure working with Rita & yourself! I did indeed listen to your advice on Friday and popped some bubbles. Very satisfying toast.
All the very best, Henry.
★★★★★ 5/5
GoogleI had a fantastic experience working with Tom & Henry at James Laurence Estate Agents for my purchase. From the very first interaction, they were professional, knowledgeable, and always willing to help.
What really stood out to me was their clear and consistent communication. They kept me updated at every stage of the process, ensuring that everything moved smoothly. Whenever I had questions or needed clarification, they were always quick to respond and incredibly helpful.
Both Tom and Henry went above and beyond to make sure everything was handled efficiently. Their expertise and attention to detail made the entire buying process stress-free and straightforward.
I genuinely appreciate all their hard work, and I wouldn’t hesitate to recommend James Laurence Estate Agents, especially Tom & Henry, to anyone looking for a reliable and professional team.
Nazam · 13 March 2025
Agent replied · 1 May 2025
Thank you, Nazam!
★★★★★ 5/5
TrustpilotSuperb experience with Edgbaston team…
Superb experience with Edgbaston team especially Tom and Henry! Sale process was made less stressful by their excellent communication and honest approach. I would say than their professionalism as second to none!! Thank you team for all your hard work and support!!
Vijaya · 20 February 2026
Agent replied · 7 June 2026
Thank you, Vijaya!!
★★★★★ 5/5
GoogleI first purchased a property from JL earlier this year and found their hands on approach and attention to detail a refreshing change. Due to Henrys hard work during the purchase I instructed them to sell my house. Over the last 40 years I have bought and sold over 17 properties and have never come across a more knowledgeable & hard working estate agent. I have never had a property sell and complete as quickly! Tom was fantastic throughout the whole process and Karan with the viewings. I would highly recommend them whether you are purchasing or selling. The attention and care the team put in is second to none.
Paul · 20 December 2024
Agent replied · 10 December 2024
Thank you, Paul! It truly has been a pleasure working with you throughout both transactions.
All the very best, and we look forward to working again.
Many thanks,
Henry
★★★★★ 2/5
GoogleReplying to your question.
I had an excellent experience before moving in. However, when I moved in, there were a number of issues.
1. Kitchen lights were not fixed for a month
3. 3rd day of moving in, I was told the flat is for sale. I wasn't made aware of this at the time of viewing, but JL did not accept this, despite me complaining about it, I heard nothing back. It caused unnecessary stress of moving out early, etc.
4. Charges made to my deposit were enormous. Which was resolved through the dispute scheme. All of the caused stress and bittered the whole process and experience.
Hope this helps!
Hamad · 20 November 2024
Agent replied · 11 June 2024
Thank you, Hamad!
Edit:- Dear Hamad, Please can you advise of your change of review?
★★★★★ 1/5
TrustpilotPoor Customer Service Experience with Centric and James Laurence
On July 25th, I lost my fob, which is essential for accessing my building and performing basic tasks like taking out the trash. I contacted Centric to request a new fob, and they responded via email asking for proof of my tenancy agreement, which I provided. However, days went by without any follow-up email from them. This situation was extremely stressful as I couldn't leave my apartment for fear of not being able to re-enter the building.On July 29th, I decided to call Centric again. They informed me that I needed to contact my property management office, James Laurence, as they were supposed to handle the situation with Centric. I spoke with an employee named Anita Chow, who assured me she would assist. However, every time I called her, she said she was trying to contact Centric but was not getting a response. She also asked me to reach out to Centric directly, despite previously being told that James Laurence should handle the matter.Today is August 2nd, and I still haven't received a new fob. This is unacceptable, and the lack of urgency from both companies has been frustrating. When I finally managed to speak with Anita Chow، again, she spoke to me with a cold demeanor, as if the issue wasn't important, even though I've been struggling with this for eight days. When I expressed my frustration and asked what she would do in my situation, she responded rudely, saying, "You're the one who lost it, not me."Just now, I received a call from Lindsay, who informed me that I could get a temporary fob, but it would cost £50 until they could issue me a new one. This situation is both funny and strange, why wasn't this option mentioned from the beginning? Why only now, when they see that I'm extremely frustrated and upset? this experience is a clear indication of extremely poor customer service from both Centric and James Laurence. They should know how to treat their customers better. This will be the last time I deal with these companies. If this is how they handle a simple issue, I can't imagine how they would respond to a more serious one.
Aziz · 2 August 2024
Agent replied · 23 November 2024
Thank you for taking the time to leave a review. We acknowledge your feedback and are currently reviewing the situation.I understand your frustration regarding the difficulty in obtaining a fob to access the building. Please be assured that we have been actively addressing this issue from the moment it was reported. We have continuously followed up with block management, who are responsible for issuing fobs, and kept you updated on the lack of progress despite our efforts.Previously, the process for obtaining a fob involved issuing an invoice and sending the fob to the relevant address. Unfortunately, this time we encountered unexpected delays. We explored all possible options, including inquiring about alternative access methods, but were informed that codes are only provided to contractors, not tenants.In the interim, we offered our temporary fob, used for inspection purposes, to mitigate the inconvenience while we continued to pursue a permanent solution.We regret that this experience has caused you frustration and assure you that we have been doing our utmost to resolve the matter. Your concerns are important to us, and we will continue to work diligently towards a resolution.Thank you for your understanding and patience.Kind Regards,Henry CraneAssociate DirectorJames Laurence Estate Agents
★★★★★ 5/5
TrustpilotGreat Service
Sonia was very helpful, professional, and friendly throughout the process. She answered all my questions clearly and made everything smooth and easy.
Reza · 29 April 2026
Agent replied · 7 June 2026
Thank you, Reza!
★★★★★ 5/5
TrustpilotSonia was very helpful and attended to…
Sonia was very helpful and attended to me with a high sense of urgency, 5 star service
Stephen · 28 April 2026
Agent replied · 7 June 2026
Thank you, Stephen!
★★★★★ 1/5
TrustpilotUsed James Laurence fully managed…
Used James Laurence fully managed letting service. Initially received great service, however since then having lots of issues including lack of inspections, one member of staff conducting a rent review and another then saying the increase cannot be applied and not receiving a copy of contract. Numerous messages and emails go unanswered. Complaint now escalted to partner Henry Crane and awaiting response
Fred · 5 May 2026
Agent replied · 7 June 2026
Many thanks for your review. The complaint is now under investigation.
★★★★★ 1/5
GoogleMoved into a house managed by James Laurence a few years ago. Was told it would be fully refurbished and moved in to discover the house was a bomb site. Live wires hanging from the ceiling, destroyed carpets. Previous tenants used toilet brush just sat in the front room! They never moved an inch to resolve this for us.
Upon moving out they tried to charge us for EVERYTHING that was wrong with the place when we moved out of it. Including £84 to tighten a toilet seat.
Absolute grifters, stay away.
Aidan · 28 November 2025
Agent replied · 28 December 2025
Thank you for taking the time to share your feedback.
We have reviewed your file in full and can confirm that all reported issues were addressed during your tenancy. The property was professionally cleaned, including a full carpet clean, prior to your move-in date. While there were some minor matters at the very start of your tenancy, these were attended to promptly.
Throughout the tenancy, our routine inspections did not identify any concerns, and no issues were raised by you at these visits, during which at least one tenant was always present.
At check-out, the property was unfortunately not returned in an acceptable condition. The independent report, shared with you on 5 November, highlights the cleaning required, including multiple comments regarding the overall cleanliness, marks and debris in kitchen cupboards and drawers, the condition of the oven, and the four black bin bags left in the garden, among other items. This report was provided to you before any proposed deductions were shared.
Once the check-out report is received, it is issued to both tenants and the landlord. The landlord then confirms which deductions they wish to make. Please be assured that all deductions put forward were the landlord’s decisions and were based solely on the discrepancies between the move-in inventory and the check-out report.
Your comment that we “tried to charge you for everything” does not reflect the process followed. The deductions align directly with the independent evidence provided.
We remain open to discussing any landlord-proposed deductions with tenants, which is why the list of items was sent to you prior to any claim being submitted via the DPS portal.
★★★★★ 5/5
TrustpilotGreat experience with Amelia!
I have worked with Amelia during this time and she has been such a delight.
Mariam · 10 April 2026
Agent replied · 7 June 2026
Thank you, Mariam!
★★★★★ 5/5
TrustpilotSimply the best agents around …
We are chuffed to say that James Laurence Estate Agents just sold our property and helped us rent a fab place in the Jewellery Quarter. They are most definitely the best agents around and we throughly recommend them to you. Tom and Henry sold our property and when the going got tough they got tougher. Henry was even complimented by our solicitor to say his help in the sale was invaluable. Henry navigated every hurdle both professionally and positively. Both he and Tom are a pleasure to work with. Jade and Charlotte dealt with the rental and Jade worked so hard to ensure the rental coincided with the sale. James Laurence are head and shoulders above other agents. They always answer the phone pleasantly and nothing is too much trouble. It’s stressful selling and renting property but this team has it under control and their great approach alleviates the stress, keeps you confident and moving forward. Well done all of you at James Laurence and thank you for your excellent service.
Lita · 30 March 2025
★★★★★ 5/5
TrustpilotProfessional, super competant letting agents
James Laurence is definitely 5 star. The team that helped me rent out my apartment (Sana, Amelia, Harpreet, Sonia) worked like magic and I always felt I was getting the best of professional guidance, swift reponses to queries & highly positive energy in getting things moving. Nothing was too much bother for them. I look forward to continuing to work with them .
Carolyn · 13 February 2026
Agent replied · 7 June 2026
Thank you, Carolyn!
★★★★★ 4/5
TrustpilotI originally spoke to Amelia by phone…
I originally spoke to Amelia by phone who dealt with my I initial enquiry and sent over details of properties she felt appropriate.
Mr · 4 December 2025
Agent replied · 7 June 2026
Thank you, Dale!
★★★★★ 5/5
TrustpilotThank you!
Sana has been incredible from start to finish. Her communication, speed, and efficiency have all been superb.
Freddie · 21 January 2026
Agent replied · 25 January 2026
Thank you, Freddie!
★★★★★ 5/5
GoogleAfter a not so good experience with a different agency I switched to James Lawrence and had a great experience selling a house with Tom and Karan. They always kept me up to date so I knew what was going on at every step of the way, I would happily recommend and use them again
Steve · 10 April 2026
Agent replied · 16 April 2026
Thank you, Steve!
★★★★★ 5/5
TrustpilotAmelia was very friendly and…
Amelia was very friendly and professional
Mosope · 11 April 2026
Agent replied · 7 June 2026
Thank you, Mosope!
★★★★★ 5/5
TrustpilotNice and helpful agent
Sonia Kanda was nice and very helpful, understanding and accommodating for booking property viewings and providing information.
RC · 16 December 2025
Agent replied · 25 December 2025
Thank you, RC!
★★★★★ 5/5
GoogleI have recently sold a flat through James Laurence. They provide an online portal for sellers to monitor viewings and offers from potential buyers which is very convenient. Really great experience with the team. Henry and Sam have all been great from day 1. Henry was incredibly helpful from the start to the completion, helping me go through the stressful process of selling a leasehold flat. Extremely professional and friendly, very quick responses. Highly recommended!
Jilly · 12 June 2023
Agent replied · 11 June 2024
Thank you for your kind review!
We thoroughly enjoyed working with you during the transaction.
★★★★★ 5/5
TrustpilotGreat service from Sonia
Great service from Sonia! Sonia worked hard to secure a tenant for my property and kept me updated throughout. Even though it took us some time to find a tenant, I felt supported throughout the process due to Sonia always checking in with updates.
Customer · 1 May 2026
Agent replied · 23 November 2024
Thank you!
★★★★★ 5/5
GoogleThanks to Henry, Tom and the team for getting my property sold. It was a long and complex case, but they rose to the challenge. Prompt responses and thorough service. Very pleased with the outcome. Natasha
N · 1 April 2025
Agent replied · 1 May 2025
Thank you, Natasha!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
