Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHad a great experience with all at…
Had a great experience with all at James Laurence. Really impressed with their overall tenacity, efficiency, responsiveness, friendliness and teamwork. They found us a tenant within a couple of weeks and the process to get references and agreements finalised took just a week. Our flat was empty for less than two weeks. Really impressed and grateful as a previous experience with another agent was far from good.
Particularly impressed with Sana, but also initial contact with Henry, and follow ups from Sonia, Shennay, Joseph all very good.
Katie · 9 October 2026
★★★★★ 1/5
TrustpilotPoor Customer Service Experience with Centric and James Laurence
On July 25th, I lost my fob, which is essential for accessing my building and performing basic tasks like taking out the trash. I contacted Centric to request a new fob, and they responded via email asking for proof of my tenancy agreement, which I provided. However, days went by without any follow-up email from them. This situation was extremely stressful as I couldn't leave my apartment for fear of not being able to re-enter the building.On July 29th, I decided to call Centric again. They informed me that I needed to contact my property management office, James Laurence, as they were supposed to handle the situation with Centric. I spoke with an employee named Anita Chow, who assured me she would assist. However, every time I called her, she said she was trying to contact Centric but was not getting a response. She also asked me to reach out to Centric directly, despite previously being told that James Laurence should handle the matter.Today is August 2nd, and I still haven't received a new fob. This is unacceptable, and the lack of urgency from both companies has been frustrating. When I finally managed to speak with Anita Chow، again, she spoke to me with a cold demeanor, as if the issue wasn't important, even though I've been struggling with this for eight days. When I expressed my frustration and asked what she would do in my situation, she responded rudely, saying, "You're the one who lost it, not me."Just now, I received a call from Lindsay, who informed me that I could get a temporary fob, but it would cost £50 until they could issue me a new one. This situation is both funny and strange, why wasn't this option mentioned from the beginning? Why only now, when they see that I'm extremely frustrated and upset? this experience is a clear indication of extremely poor customer service from both Centric and James Laurence. They should know how to treat their customers better. This will be the last time I deal with these companies. If this is how they handle a simple issue, I can't imagine how they would respond to a more serious one.
Aziz · 2 August 2024
Agent replied · 23 November 2024
Thank you for taking the time to leave a review. We acknowledge your feedback and are currently reviewing the situation.I understand your frustration regarding the difficulty in obtaining a fob to access the building. Please be assured that we have been actively addressing this issue from the moment it was reported. We have continuously followed up with block management, who are responsible for issuing fobs, and kept you updated on the lack of progress despite our efforts.Previously, the process for obtaining a fob involved issuing an invoice and sending the fob to the relevant address. Unfortunately, this time we encountered unexpected delays. We explored all possible options, including inquiring about alternative access methods, but were informed that codes are only provided to contractors, not tenants.In the interim, we offered our temporary fob, used for inspection purposes, to mitigate the inconvenience while we continued to pursue a permanent solution.We regret that this experience has caused you frustration and assure you that we have been doing our utmost to resolve the matter. Your concerns are important to us, and we will continue to work diligently towards a resolution.Thank you for your understanding and patience.Kind Regards,Henry CraneAssociate DirectorJames Laurence Estate Agents
★★★★★ 5/5
TrustpilotGreat Service
Sonia was very helpful, professional, and friendly throughout the process. She answered all my questions clearly and made everything smooth and easy.
Reza · 29 April 2026
Agent replied · 7 June 2026
Thank you, Reza!
★★★★★ 5/5
TrustpilotSonia was very helpful and attended to…
Sonia was very helpful and attended to me with a high sense of urgency, 5 star service
Stephen · 28 April 2026
Agent replied · 7 June 2026
Thank you, Stephen!
★★★★★ 4/5
TrustpilotI have dealt with the property manager…
I have dealt with the property manager Christina T, and I have after a long time experienced a good service. She keeps me updated and has considered my requests on how I would like to be approached. A very professional and kind protein.
ZZ · 17 September 2026
Agent replied · 10 October 2026
Thank you, ZZ!
★★★★★ 1/5
TrustpilotUsed James Laurence fully managed…
Used James Laurence fully managed letting service. Initially received great service, however since then having lots of issues including lack of inspections, one member of staff conducting a rent review and another then saying the increase cannot be applied and not receiving a copy of contract. Numerous messages and emails go unanswered. Complaint now escalted to partner Henry Crane and awaiting response
Fred · 5 May 2026
Agent replied · 7 June 2026
Many thanks for your review. The complaint is now under investigation.
★★★★★ 1/5
GoogleMoved into a house managed by James Laurence a few years ago. Was told it would be fully refurbished and moved in to discover the house was a bomb site. Live wires hanging from the ceiling, destroyed carpets. Previous tenants used toilet brush just sat in the front room! They never moved an inch to resolve this for us.
Upon moving out they tried to charge us for EVERYTHING that was wrong with the place when we moved out of it. Including £84 to tighten a toilet seat.
Absolute grifters, stay away.
Aidan · 28 November 2025
Agent replied · 28 December 2025
Thank you for taking the time to share your feedback.
We have reviewed your file in full and can confirm that all reported issues were addressed during your tenancy. The property was professionally cleaned, including a full carpet clean, prior to your move-in date. While there were some minor matters at the very start of your tenancy, these were attended to promptly.
Throughout the tenancy, our routine inspections did not identify any concerns, and no issues were raised by you at these visits, during which at least one tenant was always present.
At check-out, the property was unfortunately not returned in an acceptable condition. The independent report, shared with you on 5 November, highlights the cleaning required, including multiple comments regarding the overall cleanliness, marks and debris in kitchen cupboards and drawers, the condition of the oven, and the four black bin bags left in the garden, among other items. This report was provided to you before any proposed deductions were shared.
Once the check-out report is received, it is issued to both tenants and the landlord. The landlord then confirms which deductions they wish to make. Please be assured that all deductions put forward were the landlord’s decisions and were based solely on the discrepancies between the move-in inventory and the check-out report.
Your comment that we “tried to charge you for everything” does not reflect the process followed. The deductions align directly with the independent evidence provided.
We remain open to discussing any landlord-proposed deductions with tenants, which is why the list of items was sent to you prior to any claim being submitted via the DPS portal.
★★★★★ 5/5
TrustpilotSimply the best agents around …
We are chuffed to say that James Laurence Estate Agents just sold our property and helped us rent a fab place in the Jewellery Quarter. They are most definitely the best agents around and we throughly recommend them to you. Tom and Henry sold our property and when the going got tough they got tougher. Henry was even complimented by our solicitor to say his help in the sale was invaluable. Henry navigated every hurdle both professionally and positively. Both he and Tom are a pleasure to work with. Jade and Charlotte dealt with the rental and Jade worked so hard to ensure the rental coincided with the sale. James Laurence are head and shoulders above other agents. They always answer the phone pleasantly and nothing is too much trouble. It’s stressful selling and renting property but this team has it under control and their great approach alleviates the stress, keeps you confident and moving forward. Well done all of you at James Laurence and thank you for your excellent service.
Lita · 30 March 2025
★★★★★ 5/5
TrustpilotProfessional, super competant letting agents
James Laurence is definitely 5 star. The team that helped me rent out my apartment (Sana, Amelia, Harpreet, Sonia) worked like magic and I always felt I was getting the best of professional guidance, swift reponses to queries & highly positive energy in getting things moving. Nothing was too much bother for them. I look forward to continuing to work with them .
Carolyn · 13 February 2026
Agent replied · 7 June 2026
Thank you, Carolyn!
★★★★★ 4/5
TrustpilotI originally spoke to Amelia by phone…
I originally spoke to Amelia by phone who dealt with my I initial enquiry and sent over details of properties she felt appropriate.
Mr · 4 December 2025
Agent replied · 7 June 2026
Thank you, Dale!
★★★★★ 5/5
TrustpilotThank you!
Sana has been incredible from start to finish. Her communication, speed, and efficiency have all been superb.
Freddie · 21 January 2026
Agent replied · 25 January 2026
Thank you, Freddie!
★★★★★ 5/5
GoogleAfter a not so good experience with a different agency I switched to James Lawrence and had a great experience selling a house with Tom and Karan. They always kept me up to date so I knew what was going on at every step of the way, I would happily recommend and use them again
Steve · 10 April 2026
Agent replied · 16 April 2026
Thank you, Steve!
★★★★★ 5/5
TrustpilotAmelia was very friendly and…
Amelia was very friendly and professional
Mosope · 11 April 2026
Agent replied · 7 June 2026
Thank you, Mosope!
★★★★★ 5/5
TrustpilotNice and helpful agent
Sonia Kanda was nice and very helpful, understanding and accommodating for booking property viewings and providing information.
RC · 16 December 2025
Agent replied · 25 December 2025
Thank you, RC!
★★★★★ 5/5
GoogleI have recently sold a flat through James Laurence. They provide an online portal for sellers to monitor viewings and offers from potential buyers which is very convenient. Really great experience with the team. Henry and Sam have all been great from day 1. Henry was incredibly helpful from the start to the completion, helping me go through the stressful process of selling a leasehold flat. Extremely professional and friendly, very quick responses. Highly recommended!
Jilly · 12 June 2023
Agent replied · 11 June 2024
Thank you for your kind review!
We thoroughly enjoyed working with you during the transaction.
★★★★★ 5/5
GoogleThanks to Henry, Tom and the team for getting my property sold. It was a long and complex case, but they rose to the challenge. Prompt responses and thorough service. Very pleased with the outcome. Natasha
N · 1 April 2025
Agent replied · 1 May 2025
Thank you, Natasha!
★★★★★ 5/5
GoogleTom was amazing from as early as viewing the property to completion! He would regularly check in with solicitors, myself and the seller to make sure everything was running smoothly and as fast as possible! Great experience with James Laurence and would definitely recommend Tom!
Yasmin · 20 November 2024
Agent replied · 23 November 2024
Thank you, Yasmin!
★★★★★ 5/5
TrustpilotNice experience
Sonia was professional, responsive, and extremely helpful. I highly recommend her.
NEHA · 6 December 2025
Agent replied · 25 December 2025
Thank you, Neha!
★★★★★ 5/5
GoogleCharlotte and Lotti went over and above to accommodate my needs when searching for a property and also when hosting a virtual and physical viewing for me. They are extremely helpful and kind, and provides efficient service. Additionally, they replied to my enquires very quickly. They are an asset to the James Laurence Agents team. Thank you Charlotte and Lotti! Thank you James Laurence Agents team for your professionalism; you were the only agent in Birmingham that kept replying me quickly and constantly with each request with respect and kindness!
Q · 12 June 2022
Agent replied · 11 June 2024
Thank you for your review!
★★★★★ 5/5
TrustpilotThe agents Amelia and Joseph who have…
The agents Amelia and Joseph who have helped us so far with our viewings are very helpful and informed and I’m sure we’ll be able to find a good rental apartment with their help 😊
Adolin · 12 June 2026
Agent replied · 10 October 2026
Thank you, Adolin!
★★★★★ 5/5
GoogleWorked with Tom on the sale of our property. Tom communicated brilliantly throughout what was not a straightforward completion process, but he persevered to the end and got the deal over the line. Would thoroughly recommend.
Justin · 2 March 2025
Agent replied · 19 May 2025
Thank you, Justin!
★★★★★ 5/5
GoogleVery pleased with James Laurence, the entire team worked seamlessly to ensure and deliver excellence.
Jack Painter was always professional and they all ensured any issues that arises …
Asad · 16 April 2025
Agent replied · 25 August 2024
Thank you, Asad!
★★★★★ 5/5
TrustpilotSonia was very accommodating and…
Sonia was very accommodating and professional
Fawad · 10 December 2025
Agent replied · 25 December 2025
Thank you, Fawad!
★★★★★ 5/5
TrustpilotReally looked after the letting process…
Really looked after the letting process from start to finish and gave good advice.
Juli · 28 September 2026
Agent replied · 10 October 2026
Thank you, Juli!
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