5/5
GoogleWould highly recommended. Dealt with Lotti and Jorja, they were great and helped us through the process of securing a private property rental for my fiancée and I.
Agent replied · 11 June 2024
Thank you, Alex!
Trusted Agent profile · Birmingham
James Laurence Sales and Lettings Birmingham reviews
★★★★★
193 reviews across 3 platforms
5 Chad Square, Birmingham, B15 3TQ
James Laurence Sales and Lettings's office in Birmingham, at 5 Chad Square, is rated 4.6 out of 5 across 193 reviews on three platforms, including 122 Google reviews rated 4.7.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
TrustpilotAmelia was a fantastic agent
Amelia was a fantastic agent, she was friendly and professional, and made the whole process of finding our home feel easy and enjoyable!
5/5
GoogleI just wanted to take a moment to sincerely thank you for providing this flat on rent. I truly appreciate the space and all the arrangements made for a smooth move-in process. The flat is lovely, and I am looking forward to settling in. Thanks again for everything! Akbar Khan
Agent replied · 16 April 2026
Thank you, Akbar.
5/5
TrustpilotSonia
Sonia, from James Laurence Estate Agents wasn’t only efficient, but extremely helpful throughout the duration of the call. Made my enquiry pleasant and she was brilliant.
Agent replied · 25 December 2025
Thank you, Amar!
5/5
TrustpilotAmelia is lovely
Amelia’s been lovely and helpful. They have very good marketing emails and offer a wide range of lettings. I look forward to move in soon.
Agent replied · 25 December 2025
Thank you, Dascalul!
5/5
TrustpilotVery helpful
A detailed, guided viewing led by Sonia. Resolved all queries
Agent replied · 7 June 2026
Thank you, Ameya!
5/5
TrustpilotWould recommend
Quick response and lovely, helpful staff.
Agent replied · 7 June 2026
Thank you, Harshitha!
4/5
TrustpilotSonia spoke with me gently and…
Sonia spoke with me gently and respectfully. She clearly explained the questions I didn’t understand. Sonia had patience with me throughout our conversation
Agent replied · 25 December 2025
Thank you, Osei!
5/5
TrustpilotSonia provided excellent
Sonia provided excellent, professional service. Very responsive and helpful.
Agent replied · 7 June 2026
Thank you, Ishmael!
5/5
TrustpilotGreat experience with Amelia and…
Great experience with Amelia and Harpreet. Very friendly, helpful and responsive - a pleasure to deal with.
Agent replied · 7 June 2026
Thank you, Matt!
5/5
GoogleWe were selling my parents apartment after my father had died and we had moved my mum into a care home. So they were difficult times and I live 120 miles away. They helped us sell the house and also let it while we waited for probate - the level of service from all departments and staff was excellent. Nothing was too much bother.
Agent replied · 25 August 2024
Thank you, Pete!
5/5
TrustpilotTimely
Timely, welcoming, knowledgeable, professional
Agent replied · 7 June 2026
Thank you, David!
1/5
TrustpilotTotally Useless
I have had water leaking into my flat from the one above, managed by James Laurence, this has been ongoing for months. I have had to remove the light from my kitchen as the water keeps tripping the electrics. At first I had no idea so I called an emergency electrician which cost me £220. I contacted the Senior Letting Advisor who failed to act, when I telephoned her a week later she suggested it was the neighbour's flat. Never seen water cross a stairwell so was a bit annoyed, plus the fact she hadn't made any effort to ascertain the facts, apart from not realising this, it just shows she knows nothing about the properties she is supposed to be looking after. If you're a landlord, I would stay well clear, they won't look after your property.
5/5
GoogleFrom our perspective as tenants of a property managed by James Laurence, all of our interactions with them have been polite, friendly, and professional, and all issues have been dealt with to a high standard - special thank you to Charlie for all of the help and support!PositiveProfessionalism
Agent replied · 11 June 2024
Thanks Tom
5/5
GoogleEmily is a superstar and James Laurence as an estate agent is spectacular. Emily together with her colleagues were extremely helpfully throughout the entire letting process. Emily provided me with suitable tenants, kept me updated at all times and was very professional. Well done for all your efforts and keep the flags flying!!!! Ladi
Agent replied · 11 June 2024
Thanks for the feedback, very pleased you have had the positive experience which we pride ourselves on
5/5
GoogleWe recently had an apartment to let in Edgbaston. We chose James Lawrence and they were excellent throughout the whole process. Jamie was our point of contact and he was great. We had several viewings and got the deal we wanted. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Thanks guys, really enjoyed working with you and long may it continue
1/5
TrustpilotDO NOT rent through James Laurence
DO NOT rent through James Laurence, especially at New Hampton Lofts.
Agent replied · 7 June 2026
Thank you for taking the time to leave your review. We’re sorry to hear that your experience at New Hampton Lofts did not meet expectations. We can confirm that a number of maintenance issues were raised at the start of the tenancy and throughout its duration. These were reported to the landlord promptly. In this case, the landlord chose to instruct their own contractors rather than those normally used by our office, which unfortunately limited our ability to directly control timescales. We did continue to chase progress on your behalf and acknowledge that some works took longer than anyone would have wished. With regard to heating and utilities, the building operates with a fixed energy supplier, and this information was outlined within both the marketing materials and the tenancy agreement prior to move-in. The communal areas, including the car park and post room, fall under the responsibility of the building’s managing agents rather than our office. That said, we did raise reported concerns with the managing agents during your tenancy. At the end of the tenancy, an independent inventory clerk carried out the check-out inspection, and the report was shared with both yourself and the landlord. Any proposed deposit deductions were requested by the landlord based on that report. As is standard practice, your deposit was protected with the DPS, and the independent adjudication process was used to resolve the dispute. We appreciate that moving home can be stressful, particularly when maintenance or deposit matters are involved, and we regret that this experience has left you dissatisfied. We always aim to act in line with our obligations and to support both landlords and tenants as fairly as possible.
1/5
TrustpilotAvoid James Lawrence Estate Agency
Avoid James Lawrence Estate Agency, Misleading and Money-Driven!I had an extremely frustrating experience with James Lawrence Estate Agency. Before paying my holding deposit, I specifically asked if my poor credit score would be an issue. They assured me that if there were any problems, I would just need a guarantor. However, after going through the referencing process, I was told I had failed, and suddenly, they denied ever saying a guarantor would be an option.
5/5
GoogleMattias handled our tenancy agreement. My wife and I are extremely grateful for the way in which he handled all aspects of the process. Matt’s communication, availability and commitment to excellence has been great throughout. I would recommend Matt and James Laurence Uk (Edgbaston) to all potential rental clientele.
Agent replied · 11 June 2024
Thanks Jordan!
5/5
TrustpilotVery nice and friendly person
Agent replied · 7 June 2026
Thank you, Denisa!
5/5
GoogleHenry ,Caroline and Charlotte have all been great From day 1 Henry was very professional and looked after us. Thereafter Caroline handled the sale very smoothly and finally Charlotte was amazing in renting out our acquisition Great team
Agent replied · 11 June 2024
Thank you Asam!
5/5
TrustpilotOutstanding service
Conveyance can be stressful but James Laurence did absolutely everything to make the process as smooth and as efficient as possible with excellent and regular communication as well as helpful and professional advice. Everyone in this company went above and beyond to make my experience very positive! Would definitely use again!!
Agent replied · 23 November 2024
Thank you!
5/5
GoogleCharlotte is a great agent. Responsive and professional! Thank you for your help!
Agent replied · 11 June 2024
Thank you, Seven!
5/5
TrustpilotGreat apartment
Great apartment, good views.
Agent replied · 7 June 2026
Thank you, Aashay!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
