Trusted Agent profile
★★★★★
662 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 662 reviews on three platforms, rated 4.4 out of 5 overall.
582
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
70
Reviews on Trustpilot
Business-wide
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James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad an issue with main electricity switch. Natasha was so helpful and kind too. She helped me sort out the issue for now. She was very professional and very calm. Definitely she needs a raise 🙌 👏 …
Thank you, Salman!
2/5
GoogleReally great experience with James Laurence - Jamie was incredibly helpful from start to finish, helping me go through the sometimes stressful experience of renting a new place. Extremely professional and friendly, very quick to respond. Can't recommend enough. Edited; upon leaving our flat the process became incredibly poor and we had to fight to get our deposit back with James Laurence being really uncommunicative and unhelpful. Had to go to mediation in the end which ruled in our favour. Also cleaned and tidied the whole flat for a viewing with James Laurence had cancelled and didn’t tell me until I chased them on it. Poor and really let themselves down.
Thank you for your edited, feedback.
1/5
Google★☆☆☆☆ Our experience with James Laurence Lettings ended with a formal dispute over our £1,730 deposit, which I'm glad to say we won in full. I'm writing this detailed …
Thank you for taking the time to share your experience. We would like to clarify that James Laurence only took over the management of this property after multiple changes of tenancy had already taken place. As such, the deterioration noted … More
1/5
GoogleI stayed at a property for two years with my wife in Moreton House apartment 208 in Birmingham B1 3BE, my personal experience with James Laurence has been incredibly frustrating where that have caused me issues from them not fixing a …
Thank you for your review. We take all customer feedback seriously and are committed to investigating any concerns raised. According to our records, only two maintenance issues were reported during your … More
1/5
GoogleIt took 17 weeks to get our deposit back … We lived in a property managed by this agency for many years. During that time we did not have many issues and whenever something came up the landlord dealt with it directly rather than through the …
Thank you for taking the time to share your feedback. We are sorry to hear that you found the deposit return process frustrating. … More
5/5
GoogleRating only, no written review.
Thank you, Poonam!!
5/5
TrustpilotSonia did my intake and I was very…
Sonia did my intake and I was very impressed!! I look forward to working with her and JL further 😊
5/5
TrustpilotAmelia was a fantastic agent
Amelia was a fantastic agent, she was friendly and professional, and made the whole process of finding our home feel easy and enjoyable!
5/5
GoogleTremendous team! After some initial scheduling difficulty, we were able to get a viewing booked quickly and within a few days. Karan gave a brilliant showing around the property and was very accommodating in helping arrange follow-up …
Thank you, Taranvir!!
5/5
GoogleA highly professional real estate company. Charlotte responded promptly, was very friendly, and helped us resolve our issues quickly. Additionally, Sonia led us on a timely property viewing and provided professional explanations. …
Thank you, Kf Lu!!
1/5
Googlethe worst letting agents and landlord I have ever dealt with, properly riddled with bed bugs to the point that a year out of living in the properly I have still got an issue with bed bugs, their property ruined my personal items and destroyed my mental health wouldn’t recommend they don’t deal with their issues and leave tenants traumatised.
Dear Reviewer, Thank you for taking the time to share your feedback. We take all comments seriously as they help us reflect and support our team's ongoing development. Unfortunately, as this review has been submitted via a spam account, we are unable to verify your identity or confirm that you were a tenant with JL. This makes it difficult for us to investigate the matter further or respond with the specific support and clarity we aim to provide. We strive to maintain a professional and respectful service for all of our tenants and always encourage open communication so that any issues can be addressed promptly and fairly. If you were a tenant and would like to discuss your experience in more detail, we welcome you to contact us directly through official channels to our Associate Director (Email:- Henry@jameslaurenceuk.com)
5/5
GoogleRating only, no written review.
Thank you, Jamie-Lee!
5/5
GoogleHenry Crane is one of the most diligent professional operators I have encountered in this space. Efficient and professional service delivered exactly what I needed. Highly recommend him and the company. I am already using them again! Thank you Henry
Thank you, Ed!!
5/5
GoogleI can’t fully explain how brilliant I think all the guys at James Laurence are. They have helped us to sell our house and without their input, I very much doubt we could have bought our new house either. They have been patient, honest and transparent in their dealings with us. Always available and help to find solutions to our issues. Tom and Karan have been amazing. Henry is a superstar and his way to handle the process for our chain has gone way above and beyond anything I have ever seen. We have dealt with many estate agents in the hope of finding our next house and none of them can lick the boots of James Laurence. You’d be absolutely nuts to choose any other estate agents.
Thank you very much, Raj. It was an absolute pleasure working with Rita & yourself! I did indeed listen to your advice on Friday and popped some bubbles. Very satisfying toast. All the very best, Henry.
5/5
GoogleHenry looked after us following our offer being accepted. He was fantastic at keeping us updated with progress and next steps and, as the final days before completion approached, really pulled out all the stops to ensure the whole chain was able to meet the moving date deadline, always on the ball and a pleasure to have his support in our buying journey.
Thank you, Taranvir!! Thoroughly enjoyed working with you.
5/5
GoogleRating only, no written review.
Thank you, Jamie-Lee!
5/5
TrustpilotTrusted agents !!!
Thank you to Karan, Tom & Henry for making my experience buying my first place smooth and simple. They went above and beyond to accommodate my needs at the time and worked around my schedule.
2/5
GoogleToday my deposit protection dispute with James Laurence estate agents was resolved entirely in my favour. …
Dear Michael, We can confirm that your landlord served notice on the property as it had been sold. … More
1/5
GoogleI don't know if it's the agency or owner, but one my friend is facing worst days just because he rent a house with this agency. First they didn't arrange the viewing and as he was in hurry he rent it. The house was in the worst condition, …
Dear Reviewer, Thank you for taking the time to share your feedback. We're genuinely sorry to … More
5/5
GoogleJust wanted to say a huge thank you to everyone at James Lawrence Agency for helping me move into the apartment this week. I’m completely exhausted, but we made it happen! Special thanks to Lindsay for your help, to Jade, you’ve been amazing and I'm so grateful, and also to Charlotte. I really hope you won’t have to hear from me again (at least not for a while!), but if you do, I hope it’s for lovely reasons! 🤣 And I’m sorry if I was at all difficult to deal with, I truly appreciate everything you’ve done. Thank you so, so much again, Katie xx
1/5
GoogleThis is hands down the worst letting experience I’ve ever had. They lure you in with politeness and fake professionalism when up until you’re signing the contract but once you’ve moved in, their attitude changes completely. They become slow, dismissive, and take no responsibility for issues in the property. When I moved in, there was no hot water. I reported it straight away. I kept at it for a week back and forth with them not responding to my emails for days my family didn’t even have the privilege to shower with hot water despite paying the rent and they weren’t even bothered even after repeated phone calls everyday. Disgusting! and only after I had to threaten them with Section 11 of the Health and Safety Act did they take action, suddenly sending someone out that same day. So clearly, they could’ve acted sooner, but chose not to. It wasn’t just this hot water problem there was so much more! Then came the end of the tenancy. Despite returning the flat in very good condition, they tried to deduct £450 from my deposit for completely unreasonable things. I challenged it through the deposit protection scheme and they were forced to reduce it to £80, which says everything about how inflated and unjustified their original claim was. Their staff are rude, evasive, and frankly, unprofessional. What’s worse is they rely on tenants not knowing their rights or being too exhausted to fight back for their deposit or anything else. I knew I had to stand my ground. Please read this and take it seriously. I wouldn’t wish this kind of stress and mistreatment on anyone. If you’re thinking of renting through them, Don’t please don’t!! Read the other 1 star reviews and you’ll understand. I’m posting this off a spam account as well so I don’t have to watch them reply to this with one of their usual responses to try and defend themselves they like to blame and don’t take accountability just look at the repeating pattern in the replies to reviews. Do yourself a favor and stay away!
5/5
GoogleJames Laurence are hands down the best estate agents in the JQ and wider city centre. They successfully marketed and sold my JQ flat that is housed in a particularly challenging block. They persisted with marketing and cross selling, whilst keeping me informed at every juncture. I had two failed sales through no fault of JL, however, they did not let it demotivate them or marginalise the flat. They understood my expectations and soldiered on until they found a lovely buyer that aligned with my requirements. Once a sale was agreed Henry and his team remained fully engaged and proactive with the lawyers to get the deal closed. The professional attitude and work ethic of every member of the JL team blew me away. I was fortunate enough to be able to compare JL with another JQ based agent that I appointed to jointly market my flat. The service and level of dedication received was worlds apart to that of Henry and his team. The regular update calls were appreciated and gave me an opportunity to reflect on marketing information and ask questions. Upon completion I received a follow up call from Tom to congratulate me. If you are looking for a tenacious, organiser and motivated bunch, look no further!!! My flat was on the market for over a year, other JQ based agents were either not interested or couldn’t produce the goods whilst promising the world. Well done JL! A incredible team and a breath of fresh air !!!
5/5
GoogleLucas Rogers was by far the best agent I have come across. He was so personable, helpful & efficient. He went above & beyond for me & I am so grateful. Incredibly helpful & proactive!
5/5
GoogleI just wanted to take a moment to sincerely thank you for providing this flat on rent. I truly appreciate the space and all the arrangements made for a smooth move-in process. The flat is lovely, and I am looking forward to settling in. Thanks again for everything! Akbar Khan
Thank you, Akbar.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham (37-39 Ludgate Hill) has the most, with 533 reviews rated 4.3 out of 5, followed by Birmingham (5 Chad Square) with 198.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards: James Laurence Sales and Lettings, Birmingham won Trusted Agent.
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