James Laurence Sales and Lettings in Birmingham

★★★★★ 5/5

Google

As my first experience engaging with an estate agent to manage my rental property, I have found James Laurence to provide a swift, helpful and engaged service. They are easily contactable via phone within opening hours, usually have an agent that becomes familiar with your property/situation meaning you do not need to re-explain any ongoing issues each time you call, and are able to act quickly and decisively to deal with any problems that may arise. After a leak occurred at mine, an emergency contractor was swiftly despatched to mitigate the damage before it became serious, which is my main reason for both recommending them and writing this review. I have to recommend ebey person I have spoken with so far, thank you!

Michael · 20 November 2024 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

★★★★★ 5/5

Google

I sold my house with James Laurence and I received the best care I could possibly ask for. The agents were honestly great and were extremely accommodating, friendly, punctual, communicative and informative. I received regular updates about viewings and they were prompt to answer any of my inquiries. My sale happened very smoothly and the whole process was very quick. I would highly recommend them.

Leila · 20 November 2024 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

★★★★★ 5/5

Google

Tom was amazing from as early as viewing the property to completion! He would regularly check in with solicitors, myself and the seller to make sure everything was running smoothly and as fast as possible! Great experience with James Laurence and would definitely recommend Tom!

Yasmin · 20 November 2024 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

★★★★★ 2/5

Google

Replying to your question. I had an excellent experience before moving in. However, when I moved in, there were a number of issues. 1. Kitchen lights were not fixed for a month 3. 3rd day of moving in, I was told the flat is for sale. I wasn't made aware of this at the time of viewing, but JL did not accept this, despite me complaining about it, I heard nothing back. It caused unnecessary stress of moving out early, etc. 4. Charges made to my deposit were enormous. Which was resolved through the dispute scheme. All of the caused stress and bittered the whole process and experience. Hope this helps!

Hamad · 20 November 2024 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

★★★★★ 5/5

Google

This company is the most efficient and professional estate agents I have come across. The process is speedy. Always updating me and happy to answer any questions I have. Honestly could not be more grateful and happier with this service. 10/10 recommend - Thank you Daniella Lawmon. You are amazing

SHAUN · 19 November 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Amazing experience with this estate agents. Cannot fault them at all. Daniella Lawmon, Lettings consultant was so helpful with everything. The process is speedy. Took me 2 days from the viewing to being accepted and honestly I count my blessings for it. Thank you James Laurence! So professional

Hannah · 19 November 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

Dear Mr David Gibbins, First of all, congratulations to your company for reaching its 20th anniversary in what I’m sure is a rather challenging economic climate. This is undoubtedly an achievement that hasn’t come easily. However, as the Founder and Managing Director, you must surely be aware of how your team is running the business. I came across your company’s description on your website, where you proudly claim: “You can rest assured that your dedicated James Laurence team will use its industry knowledge and professional expertise, combined with excellent standards, to exceed expectations, providing you with friendly, honest advice you can trust, whether you are a vendor, landlord, buyer or tenant.” If this truly reflects your company’s service ethos and promise, I do hope you’ll ensure that it’s upheld. After all, it’s hard to predict whether today’s tenant might one day be tomorrow’s property buyer. Now, to my experience as a tenant, which, frankly, has surpassed even my wildest expectations, and not in a positive way. If you’re an owner, I imagine they’ll treat you with courtesy, since you’re the one paying for the service. But if you’re a tenant, well, tough luck, no service for you, as they can’t make a single penny off you. As a tenant, I never imagined I’d be asked for the building entry code. Shouldn’t your team, when serving your customer, i.e., my landlord, know the building inside and out? I repeatedly reminded them to bring the management key for the property viewing, only to be told, in the end, that they didn’t have it. Worse still, they demanded that I “immediately” return home. Yes, you read that correctly, they actually insisted that I immediately return home. Now, I do wonder: how exactly is someone who’s already on a train, on a business trip, meant to immediately return home? Quite the paradox, wouldn’t you say? This experience with your company has truly been eye-opening. I do hope your team will consider broadening their horizons a little. While I’m “only” a tenant now, there may come a time when I’m in a position to buy property. If you can deliver the level of service that’s promised, I’m sure I’ll remember you when I come to purchase, and would be happy to entrust you with managing my property. Again, congratulations on your anniversary, but I do hope you take this feedback to heart. Reputation is built on consistent service to all your customers, not just those who are currently able to generate immediate profit.

K · 12 November 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

It was a delight working with James Laurence Estate Agents. The process was pretty smooth and Kitti was super helpful and flexible with my queries while I was moving.

Joseph · 10 November 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Rating only, no written review.

Justice · 4 November 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Jade, Kitti, and Daniella provided a great service and helped me move in smoothly.

Louisa · 28 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Kitti & Jade on the letting team dealt with finding a replacement tenant, after our previous tenant defaulted, in an efficient, quick, considerate, professional but friendly manner. All our communications with them or their office, whether verbal or written about this matter, were dealt with in a timely manner. Many Thanks

Dil · 28 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Thank you very much dear James Laurence team, and special thanks to dear Henry, Kitti, Charlotte, Jade, and Daniella. I had a great experience with the JL team, and thanks to their professional team, I secured the tenancy for my 1st choice among the properties I had saved for viewing. I emailed Henry and explained the reasons that I'm interested in this apartment as my 1st choice. I told him if everything went well and the place was relatively close enough to the photos in the advertisement, I wouldn't view other places as this place looks ideal for me, close to my office and gym, decent, spacious, central heating, good EPC and council tax rate, reasonable price, etc. Thanks to dear Henry and Kitti, I got the first opportunity to view the flat, fill out the application form, and secure the tenancy. Charlotte and Kitti are excellent in communication, professional and nice. They helped me promptly throughout all the stages of application, referencing, etc. and they informed me about the development in each stage. There was a bit of misunderstanding about my move-in date but they handled it professionally and immediately. I collected the keys in the JL Birmingham city centre branch from dear Ms Jade who is a very nice, quick-witted, and professional lady. When I entered my new apartment, I was delighted that it was in even better condition, compared to when I viewed it because further cleaning, maintenance, checks, etc. was done as it was promised. Overall, I recommend James Laurence's team to anyone who wants to have peace of mind to rent a new flat. I will definitely ask for their help again when I want to buy my first flat.

Amin · 28 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

After an intense few months of searching for a flat to rent I stumbled across James Laurence Estate Agents and spoke with Kitti. Right from the start she was very friendly and professional and honoured her commitment to helping me find the best flat possible, consistently going above and beyond and even took the time out to show me the flat at a time that suited my busy schedule. I would highly recommend James Laurence’s services and they will be the only estate agent I use going forward!

Rhea · 28 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Trustpilot

Excellent company

My daughter was relocating to Birmingham due to work, we are not familiar with this city. However James Laurence, went above and beyond to find a suitable rental property in a lovely location for her. Their customer service skills are excellent. We were kept informed at all times during the process and the staff made it an enjoyable experience. Most professional and efficient Estate Agency I have ever come across.

Jane · 25 October 2024 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

★★★★★ 5/5

Trustpilot

Outstanding service

Conveyance can be stressful but James Laurence did absolutely everything to make the process as smooth and as efficient as possible with excellent and regular communication as well as helpful and professional advice. Everyone in this company went above and beyond to make my experience very positive! Would definitely use again!!

A · 25 October 2024 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

★★★★★ 5/5

Google

Great experience with James Laurence, special shout out to Sam who was incredibly professional and had excellent knowledge

Ollie · 19 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

James Laurence is an exceptional letting agency, and I wholeheartedly recommend their services. Navigating property management can often be overwhelming, but they have turned it into an effortless experience. A special mention goes to Charlotte Blount, whose brilliance, patience, and professionalism have been truly remarkable. Her unwavering support throughout the process has not only eased our concerns but also exemplified what outstanding customer service should be. My partner and I are incredibly grateful to Charlotte and the entire team for their stellar support. We look forward to a long and successful partnership with James Laurence, knowing we are in the best hands possible.

Junior · 19 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I have rented a property with JL over 2023-2024. They have been very communicative, helpful and attentive to all our needs and I would recommend them to any landlord or tenant in the area. Specifically had good dealings with Lindsay, Riegan, Dani, Kitti and Jade. Thanks again! Louisa W

L · 18 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Jade Whitehouse and Riegan Nash were amazing… they helped me with all that was needed and required efficiently to meet my move in needs… I am so very grateful to both Jade Whitehouse and Riegan Nash… the best of the best is what you both are… thank you once again for being effective and efficient… James Laurence Estate Agent is lucky to have you both as you are both excellent…

Oluseye · 16 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Daniella lawson and Reigan Nash really helped me during our process of letting out. they were both very prompt in communication and dealt with the queries and problems straightway. will highly recommend them and james laurence estate agents

Manoj · 15 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I have known James Laurence Estate Agents at Birmingham City Centre since 6 years now. They helped me purchase a property in October 2018 as a first time buyer and I cannot say enough about their professionalism in public dealing. Now I have seeked assistance again in renting out the same property and have come accross the same if not higher standards of competence. Everyone in this agency is skillful, courteous and highly experienced in dealing with any given situation which may arrise. They go an extra mile to ensure things are done properly. Many thanks to the two Charlotte(s), Jade, Daniella, Kitty, Lindsay and Henry - a few amongst many other friendly people I have interacted with so far at James Laurence. Keep up the good work!

Kuljyot · 15 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

I'm writing this review on the basis of our recent experience of taking apartment on rent through James Laurence which is nothing but pathetic. Their maintenance team is full of incapable staffs who don't know how to solve the issue instead give one or another excuses every other day. Our dishwasher was faulty which had internal leakage and irreparable confirmed by their own contractor. And even after reported 17 days ago, they have not fixed or replaced it so far and there is no ETA either. Think twice before taking rental apartment through James Laurence 👎

Huma · 15 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I cannot thank the lettings team enough at James Laurence, Birmingham City Centre Branch. As a relocation consultant I work to tight time frames and a prompt response is always welcomed. The team were so proactive in helping secure a tenancy for my client. Particular mention to Daniella, Charlotte B, Jade and Kitti. Thank you so much for your help. It is really appreciated. I will be happy to work with you in the future. 👌😊👍👏

Givette · 15 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

As a new customer and first time as a landlord, I thought at first that the rental process was complicated. However , I have received excellent service from James Laurence lettings who have assisted me from start to finish.

Janice · 8 October 2024 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)