Trusted Agent profile
★★★★★
668 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 668 reviews on three platforms, rated 4.4 out of 5 overall.
583
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
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James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJade Whitehouse and Riegan Nash were amazing… they helped me with all that was needed and required efficiently to meet my move in needs… I am so very grateful to both Jade Whitehouse and Riegan Nash… the best of the best is what you both are… thank you once again for being effective and efficient… James Laurence Estate Agent is lucky to have you both as you are both excellent…
Thank you, Oluseye!
5/5
GoogleDaniella lawson and Reigan Nash really helped me during our process of letting out. they were both very prompt in communication and dealt with the queries and problems straightway. will highly recommend them and james laurence estate agents
Thank you, Manoj!
5/5
GoogleI have known James Laurence Estate Agents at Birmingham City Centre since 6 years now. They helped me purchase a property in October 2018 as a first time buyer and I cannot say enough about their professionalism in public dealing. Now I have seeked assistance again in renting out the same property and have come accross the same if not higher standards of competence. Everyone in this agency is skillful, courteous and highly experienced in dealing with any given situation which may arrise. They go an extra mile to ensure things are done properly. Many thanks to the two Charlotte(s), Jade, Daniella, Kitty, Lindsay and Henry - a few amongst many other friendly people I have interacted with so far at James Laurence. Keep up the good work!
Thank you, Kuljyot!
1/5
GoogleI'm writing this review on the basis of our recent experience of taking apartment on rent through James Laurence which is nothing but pathetic. Their maintenance team is full of incapable staffs who don't know how to solve the issue instead give one or another excuses every other day. Our dishwasher was faulty which had internal leakage and irreparable confirmed by their own contractor. And even after reported 17 days ago, they have not fixed or replaced it so far and there is no ETA either. Think twice before taking rental apartment through James Laurence 👎
Dear Huma, Many thanks for your review. In relation to your reported maintenance (faulty dishwasher) as our Senior Property Manager & Director liaised with you, this was dealt with proactively without delay. Unfortunately, we cannot account for Amazon delaying the install. On the day of this 1 Star review, following the report raised at circa. 09:20 a.m. from yourself, we instructed our appliance engineer to attend on the same day at 09:25 a.m.. As requested, we followed up twice, and in which that is highly unusual as a dishwasher is classed as a luxury item nor is the same deemed an emergency. We must note for the transparency of the review we will not allow threats to be made to our staff in any form or allow you to speak with our staff in the manner which has been done over the telephone. Regards,
5/5
GoogleI cannot thank the lettings team enough at James Laurence, Birmingham City Centre Branch. As a relocation consultant I work to tight time frames and a prompt response is always welcomed. The team were so proactive in helping secure a tenancy for my client. Particular mention to Daniella, Charlotte B, Jade and Kitti. Thank you so much for your help. It is really appreciated. I will be happy to work with you in the future. 👌😊👍👏
Thank you, Givette!
5/5
GoogleAs a new customer and first time as a landlord, I thought at first that the rental process was complicated. However , I have received excellent service from James Laurence lettings who have assisted me from start to finish.
Thank you, Janice!
5/5
GoogleI'm very pleased to be working with James Laurence. I know that Daniella Lawmonand Lindsay Emmerson and their team; Jade, Kitty, Charlotte and Iain will always help me out and get the best deal. Very recommended.
Thank you, Jean!
5/5
GoogleKitti Krizanova and Charlotte Blount made letting my property easy and efficient. Both were very responsive to queries and provided regular updates. Their hard work meant tenants moved in within weeks of the property going on the market.
Thank you, Adam!
5/5
GoogleCharlotte Blount was first contact with James Laurence EA and was impressed - timely, efficient, had/got answers to all questions. Great service from Daniella and Jade too. Very good experience.
Thank you, Bernel!
5/5
GoogleAmazing experience with property agency James Laurence. It was an easy and comfortable process for renting the property, I am amazed to be honest and thanku u Jade whitehouse , Charlotte and Anita Chow so much for making our renting process quick ,convenient and transparent always being there to communicate and support us through. The most surprising part for me was they gave us 2 keys to the apartment which we hadn’t been given from our previous agency. A big thankx from bottom of my heart to Jade whitehouse, Charlotte Blount and the James Laurence team 👍🏻
Thank you, Soorya!
5/5
GoogleThe James Laurence Team in the Jewellery Quarter did a fantastic job helping me find a new tenant again. I have always had a great experience with this agency and have utilised them over the many years as landlord. Thank you to Charlotte, Danielle, and Jade at the JQ branch.
Thank you, Naresh!
5/5
GoogleDuring the process of renting through James Laurence, I found Lindsay Emmison to be very professional and prompt in responding to emails. My confusion could be handled well in the emails.
Thank you for your review!
5/5
GoogleJames Laurence Estate Agents have always provided an excellent service throughout my interactions with them. In particular, Anita in property management has always been communicative, professional and helpful (thanks Anita!).
Thank you for your review!
5/5
GoogleI would say the highlight of using James Laurence Estate Agents, was indeed the letting agent who handled my case. Riegan Nash, I can honestly say was one of the best agents I met through my whole moving process. She was quick, efficient, welcoming and communicated well back and forth about all the information throughout. Honestly need more people like her in this field of work. Will definitely ask for her in the near future.
Thank you for your review!
1/5
GoogleI regret to say that my experience with Charlotte Evans as a real estate agent has been extremely disappointing. From the outset, the process has been plagued with unnecessary stress, largely due to her lack of communication. Charlotte rarely responds to emails, and when she does, it's often after significant delays. This lack of responsiveness has caused countless setbacks and added frustration to what should have been a straightforward process. Additionally, Charlotte seems to be constantly on annual leave, leaving me without support during critical moments. This frequent absence has made it nearly impossible to get any consistent help or guidance, further complicating the transaction. Overall, my experience with Charlotte has been overwhelmingly negative. Her lack of professionalism and commitment has made this a stressful and frustrating experience, and I would not recommend her services to anyone looking for a reliable and competent real estate agent.
Thank you for your review. I note from our records you requested to be removed from a joint tenancy with the other tenant remaining as a sole occupant. Following this request, you were contacted the following day to advise we would need to seek landlord authorisation regarding this. Following your next email, both tenants were advised that a fee was required to cover the re-referencing of the tenant wishing to remain. This has never been received. We have never received notice from your co-tenant, and as you were advised, the tenancy is joint and severally liable and therefore both tenants are required to provide notice. Looking at our records I can see that emails have been responded to in a timely fashion. I would be grateful if you could please contact me directly to discuss matters further. Kind Regards, Lindsay Emmison (Senior Property Manager)
1/5
GoogleIt is obvious that the quality of the estate agent has fallen through since 2019 when we first started renting with them. Each contract renewal you will be met by a 10% increase in rent which is absolutely scummy from the parties involved. After moving out of the property, they attempted to claim a significant portion of our deposit without even providing a detailed quotation list beforehand. This lack of transparency is completely unacceptable and feels intentionally predatory. When we finally received their so-called "observations report," it was clear that they did not account for normal wear and tear, instead trying to pin minor issues on us. For instance, they listed the condition of the mattress as "good" in the initial inventory, but it was actually used and far from the condition they described. They also tried to charge excessive amounts for minor silicone repairs without providing any proof of the quotations. Overall, their approach was unprofessional and dishonest. I strongly advise others to be cautious when dealing with this agency, as they seem more interested in conning ex-tenants than in conducting fair and transparent assessments. edit: Thank you for your response, Henry. While I appreciate your input, it's worth noting that these concerns have been consistently mentioned in your Google reviews over the past year and ramping up. This pattern suggests that the issues might be more than just isolated incidents. Addressing these concerns thoughtfully would be more constructive than responding defensively.
Thank you for your review. Please note that as an agent working on behalf of a landlord, we carry out the request of the landlord when making a claim against a deposit. When a tenancy ends, we are completely transparent in our actions and supply a copy of the check out report to both the landlord and tenant. When making deductions it is our standard procedure to put the claim through on the DPS system and provide a breakdown later. The check out report is carried out by a third-party company. Although you did not agree with the contents of the report or level of deductions requested, your offer was put to your landlord, and your offer agreed and actioned. The charges put forward for repair were our contractors standard charge for the nature of work required. Once deductions are actioned via DPS, you can of course liaise with ourselves and if an agreement cannot be reached you have the right to dispute via the DPS. Based on the above we do not agree with your comments regarding unprofessionalism and dishonesty. Regards, Henry Crane Associate Director
5/5
GoogleHaving used James Laurence for renting, buying and selling I now wouldn’t use a different estate agent in Birmingham. From start to finish across all transactions the team are helpful, friendly and most importantly communicative. My most recent sale wouldn’t have gone through with the efforts of Sam and Henry so I really cannot recommend them highly enough.
Thank you, Antony! Pleasure working with you.
5/5
GoogleAmazing! I had a great experience with James Laurance, as a first time buyer. Sam was brilliant on showing me the apartment and really sold it on the first viewing! Jack and Henry's support through the sale was great, especially considering it was not the easiest process - it actually took a lot of patience for us to complete. They kept me up to date throughout the process and made sure to reply promptly at all times. Really appreciate all your care and patience!
Thank you, Jessica! Pleasure working with you. Enjoy your new home!
5/5
GoogleWe recently had the pleasure of working with James Laurence Estate Agency, and we could not be more satisfied with their services. The team, particularly Charlotte and Daniella, have been exceptional in getting our property let. Their personal touch, timely feedback, and consistent updates on the platform have made the entire process seamless and stress-free. Moreover, Sam has been outstanding in handling the purchase of our property. His reliability and transparency have been top-notch, and we are already planning to work with him again for future transactions. The communication from the entire team has been excellent, ensuring that we are always informed and confident in their services. Overall, James Laurence Real Estate has proven to be a trustworthy and professional agency, and we highly recommend them for both letting and sales.
Thank you, Ross!
5/5
GoogleIt was a pleasure to work with Tom. We were advised regularly regarding the progress of our purchase. Things went smoothly.
Thank you, Antoine!
5/5
TrustpilotGood communication and local knowledge
James Laurence Estate Agents have recently sold our rental property. Henry was pro-active and kept us informed every step of the way. I would not hestitate to recommend them as local letting agents and estate agents.
Thank you, Jill!
5/5
GoogleI want to thank Jade Maskell and Henry Crane for their exceptional work in managing my property. Despite a challenging six-month vacancy period, they finally found the right tenants for my property. Their dedication, particularly Jade's efforts in navigating the difficult council licensing process, was invaluable. The professionalism and commitment demonstrated by the team at James Laurence Estate Agents in Birmingham made all the difference. I truly appreciate their hard work and support throughout this journey. Thank you, Jade and Henry, for making this experience a positive one!
Thank you, Jennifer. Many thanks, from Henry :)
5/5
GoogleRating only, no written review.
Thank you, 11th Hour Innovation!
5/5
GoogleReally great experience with JL. Charlotte B and Jade were both very helpful. It was our first time renting outside of student accommodation so really appreciated Jade telling us that there’s no such thing as a silly question (because we had many). Will defo recommend.
Thank you, Alice!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham (37-39 Ludgate Hill) has the most, with 539 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 205.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent.
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