5/5
GoogleSam and Henry have done an excellent job at helping me
Agent replied · 11 June 2024
Thank you for your review.
Trusted Agent profile
James Laurence Sales and Lettings in Birmingham
★★★★★
668 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 668 reviews on three platforms, rated 4.4 out of 5 overall.
583
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
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Our offices
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
James Laurence Sales and Lettings is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Latest reviews from every James Laurence Sales and Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCharlotte is a great agent. Responsive and professional! Thank you for your help!
Agent replied · 11 June 2024
Thank you, Seven!
5/5
GoogleI sold my apartment in the JQ using James Laurence. Henry, Sophie and the rest of the team were great. Always quick to respond, did a great job with viewings, and were on top of chasing both sides to complete the sale process. I would definitely use them again.
Agent replied · 11 June 2024
Thanks Aline! It was a pleasure to deal with you throughout the transaction.
5/5
GoogleI had a great experience with Charlotte who assisted my flatmate and I with securing our new apartment. She responded promptly to all our enquires and was always available if we needed any help. Highly impressed with Charlotte and James Laurence.
Agent replied · 11 June 2024
Thank you, Zina!
5/5
GoogleJust recently engaged in James Laurence services for a market appraisal. Extremely knowledgeable and they were spot on with the value I wanted to achieve. I will be using there services once we’re in position to move forward. Thanks for your help so far, Henry.
Agent replied · 9 June 2024
Thank you for the kind feedback!
3/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you for your honest review.
1/5
GoogleBad experience will not recommend to anyone stay well away I hope this message will help them 🙏 …
Agent replied · 11 June 2024
Dear Imran, We have searched our database and we can not find your details. Please reach out to our Associate Director, Henry Crane (Email:- Henry@jameslaurenceuk.com) to discuss further. Regards,
4/5
GoogleJames Lawrence have been quick to make an effort to arrange viewings and were willing to find times to suit me. Jake gave me the space needed to take in the properties and was ready with information when asked
Agent replied · 11 June 2024
Thank you for your review.
5/5
GoogleI had a great experience with James Laurence estate agents, particularly with Jade. She was incredibly helpful and always responded promptly to my queries. Highly recommend their services.
Agent replied · 11 June 2024
Thank you for your review.
5/5
GooglePerhaps the best estate agent in Birmingham. Sam Harper and Sophie Ortiz are some of the finest professionals in that company. I highly recommend them if you are planning to buy or sell.
Agent replied · 11 June 2024
Thank you, Osama, we greatly appreciate your review.
5/5
GoogleMy partner and I have recently used James Laurence to sell our property and we cannot thank them enough for the service, communication and level of experience we have received. Our property went on the market on 27th Dec and by 21st March we were getting the keys to our new home. We were lucky to have a nice chain to enable all parties to move quickly however this wouldn’t have been as quick had it not been for the efficient service provided by Henry, Charlotte and Sam. We had a phenomenal amount of viewings and the professionalism was second to none with everything going so smoothly when it could’ve been very daunting having such high interest. After the offer was agreed, the team, Henry in particular, were always at the end of the phone, updating us every step of the way, and pretty much replied instantly to emails. We were never left waiting for a response on anything. I can’t thank them enough for helping us move our growing family into our new home and making the process so easy. I won’t hesitate to recommend them to anyone looking to sell their home. Thank you all, Samantha Blount & Ben John-Hynes
Agent replied · 11 June 2024
Thank you, Samantha, we greatly appreciate your review.
5/5
GoogleJade Maskell and the rest of the team have been super helpful throughout the process. They always answer the phones (unlike most estate agents) and are always super quick with their turnaround on any queries we had. Cannot thank them enough for providing such a pleasant service, especially Jade who was so helpful and kind throughout.
Agent replied · 11 June 2024
Thank you, Jamie!
5/5
GoogleI want to personal thank Charlotte and Jorja for all of their support and help in getting our rental sorted. They have been incredibly patient and went above and beyond every single day (with all of our questions and requests!). Their patience and enthusiasm gave us have a level of confidence we haven’t before had with letting a property. Thank you both- it was our pleasure!
Agent replied · 11 June 2024
Thank you, Jamie!
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you, Hamish!
5/5
GoogleDealing with Iain Kenyon has been an absolute pleasure. The service that he has delivered has been excellent, nothing is too much trouble, regular communication and follow up has been brilliant. Thanks so much Iain
Agent replied · 11 June 2024
Thank you, Celia!
5/5
GoogleExcellent team, from initial conversations and sorting the listing and photos with Sophie, to arranging viewings with Jack and Sam, and then sales progression with Sophie and Henry. A city centre flat sold STC with a good offer within 21 days of listing!
Agent replied · 11 June 2024
Thank you, Danny! All the very best, from Henry.
5/5
GoogleCharlotte was really helpful and answered any questions that I have in detail. Kept me updated on the progress and managed to look for a tenant in a timely manner. I would recommend James Laurence to anyone looking to rent or rent out property.
Agent replied · 11 June 2024
Thank you, Johnny!
5/5
GoogleMet Jack Painter, he took me to see several apartments. He was very professional and made me feel very at ease and not pressured, unlike some agents I have met. I found my perfect place and he not only negotiated the sale but also secured renting in interim while my sale goes through which removed so much stress. Communication was amazing and I can’t wait to move now. Thank you Jack
Agent replied · 11 June 2024
Thank you, Sharan!
5/5
GoogleAnita Chow She is the best very wonderful cooperative💫👍🏻 …
Agent replied · 11 June 2024
Thank you for your kind review!
5/5
GoogleFantastic agency. Really recommend them and in particular Charlotte. She is very easy to deal with and the upmost professional.
Agent replied · 11 June 2024
Thanks Sunil!
5/5
GoogleExcellent service in particular Charlotte Blount very professional throughout the process and will highly recommend.
Agent replied · 11 June 2024
Thank you, Pierre!
1/5
GoogleThey were not clear and somehow it felt like they tricked me into a tenancy with a crazy landlord, I had to face so many issues
Agent replied · 11 June 2024
Dear Shajeel, James Laurence does not and has not tricked anyone into a tenancy. We understand your relationship with your landlord has broken down but this is not the fault of JL. We strongly dispute this review.
5/5
GoogleBig thanks to Anita Chow she has been a big help, thank you for the good communication and helping us getting our flat, looking forward!
Agent replied · 11 June 2024
Thank you, for your kind review Olga!
1/5
GoogleI would give -5 if I could. They are all kids pretending to be a manager. They don’t know how to deal with issues, creating massive problems and giving it back to you. They are awful to deal with. I am glad I am out of the flat and don’t need to deal with them anymore. Nothing to do with deposit or the property…the staff from James Laurence in Birmingham are just terrible to deal with…zero professionalism…
Agent replied · 11 June 2024
Dear Valeria, Following the check-out in which the full report was shared. The property was in 'ok' condition but our client felt two items required the the use of the security deposit in order to bring the property back to the same condition as they deemed them greater than fair wear and tear. Kind Regards, Henry Crane
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about James Laurence Sales and Lettings
Which James Laurence Sales and Lettings office has the most reviews?
Birmingham (37-39 Ludgate Hill) has the most, with 539 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 205.
Where are the James Laurence Sales and Lettings offices?
The two James Laurence Sales and Lettings offices, by town:
- Birmingham (37-39 Ludgate Hill): 37-39 Ludgate Hill, Birmingham, B3 1EH
- Birmingham (5 Chad Square): 5 Chad Square, Birmingham, B15 3TQ
Has James Laurence Sales and Lettings won any awards?
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.
