James Laurence Sales and Lettings in Birmingham

★★★★★ 5/5

Google

I was surprised with the level of support and professionalism by James Laurence. Charlotte was in constant communication with me and guided me throughout the process, from viewing the property to making an offer and securing the property, all done remotely as I was not in the UK during the process. Given this complex situation, getting everything right was a real challenge. I was in contact with all major letting agencies the city. They couldn't help me in this situation. I was in search of a property for more than 3 weeks until I stumbled on a property by James Laurence. I was able to secure a suitable house within 4 working days. Thank you, James Laurence, especially Charlotte, for providing a great service! 👍🌟

Shaanu · 12 December 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

We use the lettings team at James Laurence. From the very start they were more professional and helpful than other lettings agents. Charlotte Blount our main point of contact has been great; is efficient, prompt and clearly very knowledgeable. Never thought we'd actually recommend a letting agent but can't fault the service we've had from Charlotte and the rest of the James Laurence team.

Jess · 12 December 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

I approached James Laurence to let and manage my property after they successfully sold one of my property. Then I had a great experience and commutation. However, I can't see the same level of service now. Overall I had good communication with the staff. The problem that accrued is that during the management period of the property they never found time to do a single inspections. I don't know if only transferring the rent to my account is classified as a management by them? I personally think this is quite a big breach of the contract as overseeing the property is essential for both tenant and landlord. A damaged property can cost a lot to be repaired.However, after I decided to use a different agency I was offered discount £125 payable for switching over. I was told by the staff , I should not pay anything after giving three months notice of ending the management. Unfortunately, they do not value their loyal customers and I will never recommend them again.

Oslava · 12 December 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

No issues until it came time to reclaim my deposit. Laughably trying to withhold 1/4 of the deposit for dust on the skirting boards. Nothing short of theft. Been renting in the UK for ten years first time this has been attempted. Would avoid at all costs. UPDATE: As i can't reply to the below message - the "independent" review notes dust on the skirting board, shower partition needing wiping, and cupboards being dusty (most likely due to the fact that I had moved out a month before the tenancy ended). The missing items were bric a brack left behind by previous tenants - a multiple year old mattress cover, a washing up tub, a rusted metal drying rack, and a used and stained from previous use hamper. This list does not fall outside of fair wear and tear and does not add up to 150 quid. As noted in my previous post - I never said the entirety of my deposit was withheld but you are witholding 1/4 of it. This is nothing but a cash grab. Upon moving in, the flat's bathroom was covered in black mold around the tub - all of the dining room chairs were held together with blue tac, the curtains in the bedroom were stained and safety pinned together, the dresser's backing was coming apart, to list a few of the issues. I contacted your office about some of these issues but was never responded to - to top it off I was barely in this flat during my tenancy as I had to fly home for a family emergency. If I could give you 0 stars I would.

Roc · 11 December 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Had a quick sale, big thanks to Jack Painter and Henry Crane for the help.

Noah · 12 November 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

Went to rent a property through the agents very awful service I was told by the agent that the area wasn’t for me as I’m a brown Asian male and apparently the area was mainly full of white people which is a disgusting thing to say

Danish · 12 November 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Charlotte was really helpful and did a great job. We are really happy with the service.

Pauline · 12 November 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 2/5

Google

It was a good experience to let a property through James Laurence. The viewing appointment went very smoothly with Charlotte Blount who provided us with all info about the property. Melissa Wilson was also helpful and kindly answered all our questions. EDIT: However, maintenance services were rather poor. Some issues were not sorted at all or there was a lot of delays, which caused serious consequences including health issues. Moreover, unfortunately, not fixed issues affected the deposit although these issues were not our fault, for instance having water leak (broken valve under flooring).

Abdallah · 12 November 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Very happy with the service received from the staff at JL, individuals at the Jewellery Quarter branch in particular: from Sophie's initial visit to the continued service from Sam and then Henry's tenacity in getting the deal over the line. Thanks again all!

Rick · 12 November 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

No issues until it came time to reclaim my deposit. Laughably trying to withhold 1/4 of the deposit for dust on the skirting boards. Nothing short of theft. Been renting in the UK for ten years first time this has been attempted. Would avoid at all costs. UPDATE: As i can't reply to the below message - the "independent" review notes dust on the skirting board, shower partition needing wiping, and cupboards being dusty (most likely due to the fact that I had moved out a month before the tenancy ended). The missing items were bric a brack left behind by previous tenants - a multiple year old mattress cover, a washing up tub, a rusted metal drying rack, and a used and stained from previous use hamper. This list does not fall outside of fair wear and tear and does not add up to 150 quid. As noted in my previous post - I never said the entirety of my deposit was withheld but you are witholding 1/4 of it. This is nothing but a cash grab. Upon moving in, the flat's bathroom was covered in black mold around the tub - all of the dining room chairs were held together with blue tac, the curtains in the bedroom were stained and safety pinned together, the dresser's backing was coming apart, to list a few of the issues. I contacted your office about some of these issues but was never responded to - to top it off I was barely in this flat during my tenancy as I had to fly home for a family emergency. If I could give you 0 stars I would.

Ryan · 12 November 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I cannot rate the team at James Laurence highly enough. From start to finish they have helped steer us through our sale, giving us excellent advice when needed in a balanced and informed way. Henry, in particular, has been absolutely brilliant, always responding to calls and emails in a timely fashion. I thoroughly recommend.

Carole · 12 November 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I have recently sold a flat through James Laurence. They provide an online portal for sellers to monitor viewings and offers from potential buyers which is very convenient. Really great experience with the team. Henry and Sam have all been great from day 1. Henry was incredibly helpful from the start to the completion, helping me go through the stressful process of selling a leasehold flat. Extremely professional and friendly, very quick responses. Highly recommended!

Jill · 17 October 2023 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

★★★★★ 5/5

Google

Pleased from the start - Sophie and Sam have shown attention to detail from the start; proven they really care about our case; and been with us every step of the way through selling our property. Sophie and Sam can always answer our questions, however big or small, and have been honest and open (and down to Earth) from the start. We've been able to count on them every step of the way. Would certainly go with this firm again.

Project · 17 October 2023 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

★★★★★ 4/5

Google

Pretty good as estate agents go, actually. We were buying through them so I don't know what they are like when acting for a seller.

GrahamofMercia · 13 October 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 4/5

Google

Rating only, no written review.

Tonye · 13 September 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Refreshingly professional service from a local estate agent with great knowledge and insight into the Birmingham property market. Sophie worked hard over a year to find me my dream property, and she always went the extra mile chasing clients, landlords, and solicitors, and me if necessary to make things happen. I wouldn’t hesitate to use this agent time and again for all my property needs.

Andy · 13 September 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Over the course of the three months I spent searching for a flat, I had two separate viewings with James Laurence. While I actually ended up buying via another agency, I had such an outstanding experience with James Laurence that I felt the need to leave a review. Both the representatives I met, Sam Harper and Jack Painter, were exceptionally polite and friendly, and went above and beyond to answer any questions I had and check back in after the viewings. Not only this but they even helped talk me through some of the problems I encountered with the flat I did buy from the other agency. They are the only estate agents I dealt with that seemed informed on the issues around buying a flat covered by the Building Safety Act and even put me in contact with a solicitor that could take on my purchase. While I didn't end up buying with them, I couldn't recommend them any more highly to anyone currently looking to buy.

Beck · 13 September 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

Rating only, no written review.

A · 14 August 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 3/5

Google

Rating only, no written review.

Mahvish · 14 August 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Completed everything online and within an extremely short window. Very responsive agency and great communication. Special Mention to Jorja Jeavons who has been a top tier agent throughout the process. Very professional and speedy!

Jack · 14 August 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

Bad experience, I have rented a flat for six months, Petrina who introduced herself as the property manager, but never managed to sort out one single thing, very bad communication back and forth with, the agency. A lot of ping pong since the beginning of the tenancy until the end, and they also lie and don't present all the facts and issues in regards to the property.

Marius · 15 July 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I had a great experience with Charlotte who assisted my sister and I with securing our new apartment from viewing to signing contracts. She responded promptly to all our enquires. Highly impressed with Charlotte and James Laurence.

Rochelle · 15 July 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

We sold our property with James Laurence. Sophie and Sam were professional, very responsive and helpful. Their local knowledge and experience selling in the vicinity was hugely beneficial. After some initial issues and a reshuffle, Sophie and Sam quickly found us a buyer, progressed the sale smoothly and got us over the line. We’re relocating, but if we were selling in Birmingham again we’d probably use James Laurence once more.

Katie · 15 July 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I have recently sold a flat through James Laurence. They provide an online portal for sellers to monitor viewings and offers from potential buyers which is very convenient. Really great experience with the team. Henry and Sam have all been great from day 1. Henry was incredibly helpful from the start to the completion, helping me go through the stressful process of selling a leasehold flat. Extremely professional and friendly, very quick responses. Highly recommended!

Jilly · 12 June 2023 · James Laurence Sales and Lettings Birmingham (5 Chad Square)