James Laurence Sales and Lettings in Birmingham

★★★★★ 1/5

Google

Very bad! …not recommended, agents not turning up for arranged visits on several occasions + you have to phone them and chase up upon arrival, then they say that they were looking to park the car and they sorry being 30 minutes late 🤣Disappointing and disrespectful simply unprofessional. The flats I have view from this agency are cheap inside ,dark cold and dusty.

Barbara · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I have dealt with Melissa from james Laurence Estate agents recently, she was extremely efficient and co-operative, responds to my emails within 1-2 minutes and always ready to answer any question. was a pleasant experience

Omar · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I recently sold my House via James Laurence, Henry and his team were brilliant throughout the process, always accessible, very knowledgeable and great customer service skills, to top it off they got me over asking price! Would thoroughly recommend

Will · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Thank you James Laurence for making our move to Birmingham so smooth! Melissa, Charlotte and the rest of the team were incredibly professional, warm and friendly.

Karan · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Melissa and the James Laurence team have been fantastic, the process with them has been really fast and easy, and Melissa has always been really friendly and on the ball with phone calls and getting things organised for me, couldn't of been easier. Would 100% recommend giving them a call!

Ben · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

Absolutely awful service. I was renting a property through James Laurence they were good at sorting this out but from then it was poor service. You have to wait days or weeks to get a response from anyone and continual chase things up or they will never reply. I've had so many issues with them from arranging a check out day, I spoke 4 times to them in the month leading up to vacating the property each time I was told someone will contact me but they never did so we ended up leaving without having a proper check out. Now it's been 2 months and we still haven't got our deposit back keep getting told landlord wants to claim for cleaning (even though the apartment was a mess when we moved in). We had a broken bed when we moved in which we reported they sent someone out to fix it he said it was unfixable but they still didn't replace it. These are just a few of our issues we encountered though letting with them. I've rented many times before and can say they have been the worse estate agent so far. Avoid them.

George12ba3 · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

Brilliant service from the team at JL Estate Agents. I did mention when looking for a property that I would be living alone and it can be quite lonely sometimes. The kind staff at JL were so obliging, they gave me a property that had living mould everywhere. At least im not the only specimen in the house now. This is also a great place if you enjoy guessing games as you never know who will deal with you next whether it be Charlotte, Lotti, Melissa, Henry. Its like a game of pass the parcel but just without the parcel.

Tyson · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Have been in contact with Lotti for the past week now. Having had a real bad experience with the last lettings agent with my move in date continually being pushed back, the experience with James Laurence was the total opposite. Lotti understood my urgency to find somewhere immediately and found the perfect spot for me, which ticked all the boxes! Thank you for all your help and making my life easier Lotti!

Harry · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

We've now sold, bought and rented with James Laurence and I highly recommend the team. Most recently, they were were on the case from start to finish when we sold our flat. From Sam and Sophie who got our flat on the market and in front of the right buyers, Caroline who kept the process on track during some tricky and sensitive moments and Henry, who went above and beyond to make sure all's well that ends well.

Maeve · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Great service from the entire team at James Laurence with special mention to Henry Crane. Cannot recommend this company enough from renting our property to finally selling. Professional throughout!

Donna · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Very good experience. Lotti Milner in particular was excellent and listening to my needs and working with me to find the right place to live in during a personally difficult time. Am very grateful and would recommend the services of James Laurence Estate Agents and Lotti in particular!

Ross · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I went through these agents to rent a property. I'm entirely new to this process and they made it so smooth. Especially Melissa Wilson who has been helping me with the process. She has kindly answered all of the 1000 questions I've asked her and continue to ask her. I've had an amazing experience with renting thanks to her.

Nida · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

James Laurence as an agency are always very easy to get hold of and prompt to respond to enquiries. Lottie specifically has been so helpful in trying to help me find a new place to live - responding out of hours and going above and beyond to try and help. She has arranged viewings last minute and nothing is ever too much of an ask for her. I could not recommend enough!

Simren · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

I frankly wouldn’t have even given a single star to them!! We chose James Laurence with great expectations but it wasn’t late enough to realize that we made the wrong choice. The apartment was handed over in a bad condition, and despite highlighting nearly over 10 major issues to them since day 1 of our moving in, things never got done yet. (Its been nearly 4 months now already!!!!) Everytime we had to follow up with the issues and the works to be carried out, but they had excuses everytime. It now have turned out to a point where we could not adjust anymore with the apartment condition. So if anyone planning to choose them please have your research done properly and ensure that the apartment is handed over in the precise condition as it needs to be. I would advise making an inspection of the apartment before you move in to check the condition (we couldn’t do it and that turned out to be a huge huge mistake) as they always ask you to come to the office and collect the keys and won’t even speak about visiting the apartment.

Vivek · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

JL were fabulous, end to end management of the process of sourcing, vetting and bringing a new tenant on. From Charlotte’s initial telephone meeting - she took it from there painlessly. Melissa handled the admin flawlessly and the whole process was smooth and stress free. This is the 2nd time using JL and won’t hesitate using again - which is best compliment I can pay. Good work.

Nogel · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I've had the pleasure of working with James Laurence on my move to a new property in Birmingham. My partner and I were consulted by Lotti Milner and Melissa Wilson throughout the entire process from inquring about suitable properties to applying for the properties we liked and subsequently doing all the necessary work to set up our tennancy agreement. The experience from start to finish was smooth. We've enjoyed prompt and regular communications and both Lotti and Melissa were very helpful in answering all our questions and in guiding us when needed. James Laurence is also using a nice digital system for managing the applicaiton process for properties and for post-approval admin related to deposits, rent payments and the setting up of utility serevices. This has allowed us to do manage every single aspect of renting out our new property online, which is fast and efficient and gives you the ability to have a clear record of all communications and a good understanding of all processes that you need to go through. I am happy to recommend James Laurence to anyone who is consdiering using their services. If you've found a property manageed by them in one of the big renting websites, don't hesistate to write to them about it and even ask for advice on alternatives. That's what I did and that's how we found our current home.

Ivo · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

We have been extremely impressed with the professional service provided by James Laurence. In our dealings with Charlotte Blount we have found the process of letting our property smooth and stress free.

Melissa · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I am very impressed with James Laurence, and everyone I dealt with at the agency as a first-time buyer. At different stages I worked with Sam, Caroline, Sophie and Henry, and all were very responsive and helpful. Highly recommended!

Jake · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Very impressed with the service at James Laurence, we have used them for 6 years now with full management. I have had the pleasure of dealing with Lottie on a regular basis who is an absolute god send, she is super efficient and goes the extra mile for both landlord and tenant. Honest agents that I would 100% recommend

Sharon · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 1/5

Google

Dealt with Sam, had an offer accepted on a property in the town centre. Me and a colleague started the process of solicitors. A week later Sam rang me to notify me he had to put another offer forward to the vendor which was accepted and we were just cut off. Disgusting service, I have never dealt with such unprofessionalism. I have brought properties and sold properties in the past and I have never come across the estate agents continuing putting forward offers to the vendor when they have already accepted an offer from a buyer.

Angel · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Just wanted to share my great experience with James Laurence, it such a stressful time moving and they really helped me and made the process much easier. Melissa Wilson helped me through each step of the way and made it very smooth and kept me updated throughout the process. Highly recommend this agency!

Lisa · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

I recently relocated from Devon and James Laurence supported me all the way finding my new home. Melissa was on hand for all my queries and could not have supported me enough, she is an asset to the company. From start to finish, everything was done with ease and all the little touches like the App are great and kept me informed all the way. Thank you Melissa and James Laurence & the team ⭐️⭐️⭐️⭐️⭐️

Gaynor · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Really pleased to have picked James Laurence to market my rental property. Property photographed and advertised really promptly, lots of viewings and offers made letting it out a quick and easy process. Charlotte Blount provided a great service from the start with an accurate market value and then being prompt and attentive with working out the final details just before the tenancy started. Really excellent and would highly recommend

Dave · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

★★★★★ 5/5

Google

Will definitely be recommending and using JL going forward. Charlotte Blount has been amazing, she was able to rent out my property in no time, for a valuation I initially thought was too high!!!. She kept me updated throughout the process and gave me good advice. I even had a high street branch in my ears telling me the house was overvalued. Also want to mentionMellisa R who was able to sort out the logistics with getting tenants in. 10/10 service, I am extremely impressed with the stress fee and professional service they have provided.

Kaim · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)