Trusted Agent profile
★★★★★
668 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 668 reviews on three platforms, rated 4.4 out of 5 overall.
583
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBest agency! Very quick to respond to requests and take action. My personal agent Kelly save me lots of stress while moving. She made sure everything was done right, replying to my messages even outside of working hours and being so helpful with arranging my move. Always super polite, good energy and ready to help. Whatever I needed she made sure to support me to an outstanding level.PositiveResponsiveness, Quality, Professionalism
Thanks Natali!
5/5
GoogleI couldn't recommend James Laurence Estate Agents highly enough. In particular the customer service, relationship management, and overall professionalism of Kelly. Kelly was a breath of fresh air in sea of unresponsive Estate agents. From the moment Kelly contacted me she gave me every confidence that she would help me in my goal to find my ideal apartment. I'd be shown many a poor apartment from other estate agents, having to chase for any kind of response. However Kelly showed real enthusiasm and interest in helping my with my search. Not once did she fail to deliver on her promises, she was always punctual and did what she said she was going to do. Kelly showed me a few apartments that met my requirementsexactly, she took her time to show me every inch of the apartments. Her knowledge and expertise is second to none. Her approach is professional yet very personal. It genuinely felt that Kelly had a genuine interest in me. Once Kelly had delivered on her promise to find me the ideal apartment, the after sales process has been fantastic. She is always available to help, she has gone the extra mile to make sure I'm satisfied in every request no matter how big or small. I will be going to Kelly and James laurence with all of my estate agent needs in the future. Kelly is a tribute to James Laurence.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Sam!
5/5
GoogleHenry and Caroline have been wonderful. We tried to sell our flat with two other agents before James Laurence without success, we then used James Laurence who were brilliant and provided a quick sale and a professional, quality service. Nothing was too much trouble. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Thanks Charlotte! It has been a pleasure working with you.
5/5
GoogleI could not hesitate to write a review for this estate agency. More specifically for the help I was provided by the estate agents of Jame Lawrence, Kelly and Melissa. I am a student and I had been struggling the past few months to find a good and affordable accommodation. Fortunately, the only ones that have actually helped my was Kelly and Melissa, I am really thankful and can recommend the agency to anyone trying to find a good accommodation, especially in Birmingham which is such a big city! They are really helpful, professionals and friendly, Kelly made me feel so comfortable to ask her questions at the viewing and even when she was out of work. Both did their best to convince the landlord to rent the property to me and took the stress off me for which I have no words and I can only say a big thank you for doing it! Can't wait to move in to my new place!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Mariam!
5/5
GoogleI have recently started to rent an apartment through James Laurence lettings and can say the staff are very helpful, welcoming and friendly. Any questions that I have had have been answered in a timely manner and with helpful advice. In particular, Kelly has really stood out to me. She has been super friendly and managed to get the paperwork sorted quickly, as well as upselling me to the landlord to get my offer accepted. Definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Alexandra
5/5
GoogleEfficient responses from letting team. Melissa was lovely and resolved my all issues straight away, moved my moving in hassle free!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLotti went above and beyond to find us a beautiful place to rent in only one week. I would highly recommend James Laurence to anyone, and in particular Lotti.PositiveProfessionalism
Thanks Luke
5/5
GoogleMe and my friend recently got shown an apartment by Kelly Magee, and she was fantastic. So helpful, really friendly and we walked feeling really reassured and moved into that apartment a week later! Kelly and the whole team were in touch all the way through and made the experience really stress free. Would recommend to everyone!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWith James Laurence for about a year now, we’ve having issues with the boiler. Been back and forth with it for a while with no real resolution, but Caitlin Lemon is on the case it’s actually starting to get sorted! She’s been absolutely amazing. Excellent communication, highly accountable and empathetic to our ongoing situation. You’ve single Handley restored my faith Caitlin. Can’t show my appreciation enough!! This girl deserves a raise!PositiveQuality
Thanks Alice!
5/5
GoogleI had a great experience with James Lawrence who helped me move into a lovely flat at very short notice. In particular Kelly went above and beyond to respond to my queries throughout and ensure I was able to move in on time. I would be happy to recommend both Kelly and James Lawrence.PositiveResponsiveness
Thanks Joe!
5/5
GoogleRecently completed on a flat sale with James Lawrence and it was the straightforward process one could normally only hope for. Nice to have estate agents (Henry & team) who were ahead of you at every moment in terms of updates on the sale. If you like to be well informed, advised and are generally a-bit too busy with life to let the buying/ selling of your property become a typical housing headache then I’d only recommend them to alleviate the strain!! Cheers guys for the help - professional, amiable and tight ship.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWhen we decided to let out our flat in Birmingham, James Laurence Estate Agents were highly recommended to us to find a tenant and carry out all necessary work required. Both Charlotte Blount and Kelly Magge proved this, showing keen and active interest, attending a lot of viewings in order to find the right tenant. We wish to thank both and express our appreciation. Excellent service.PositiveResponsiveness, Professionalism
Thanks!
5/5
GoogleThis is our second experience with James Laurence, this time as Sellers but 2.5 years ago as buyers. I wrote a review about the previous experience which was excellent and I believe this experience warrants another great review. This time we worked more directly with Henry who is an excellent communicator. From the word go he demonstrated impressive subject matter expertise, confidence and professionalism. He regularly follows up on progress and bridges the gap between purchaser and vendor extremely well. I'm confident that James Laurence is a company that has high standards embedded in to its culture and highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thanks David! It was a pleasure working with you.
5/5
GoogleI rented for many years with James Laurence before I became a homeowner and they were always excellent letting agents when I was a tenant. This is why when I decided to rent out my own property, I went to them first. I have not been disappointed by the professionalism, responsiveness, and care they have taken with the process. Charlotte B, (the Area Lettings Manager) in particular has been nothing but stellar. From the beginning she was very responsive, explained all levels of service and costs to me carefully, communicated with me at every step and has managed the process (even when there were some delays my end) with care and professionalism. The speed with which my place has been rented out is just outstanding (special thanks to Lottie who did the viewings...super efficient!) and the online system to be able to manage my account is just my cup of tea. Highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Keji!
5/5
GoogleCharlotte and Lotti went over and above to accommodate my needs when searching for a property and also when hosting a virtual and physical viewing for me. They are extremely helpful and kind, and provides efficient service. Additionally, they replied to my enquires very quickly. They are an asset to the James Laurence Agents team. Thank you Charlotte and Lotti! Thank you James Laurence Agents team for your professionalism; you were the only agent in Birmingham that kept replying me quickly and constantly with each request with respect and kindness!
Thank you for your review!
4/5
GoogleRating only, no written review.
Thanks Jack.
5/5
GoogleRating only, no written review.
Thank you Grace!
5/5
GoogleRating only, no written review.
Thank you Mandeep!
5/5
GoogleVery helpful, would recommend as a tenant
5/5
GoogleFriendly staff pleasure to work with dealing with a number property's for a client! Henry top stuff Sir....
Cheers guys!
5/5
GoogleKelly was super helpful and always responded promptly to any matter !
Thanks Nouran
5/5
GoogleCharlotte and the team were a pleasure to deal with, and put up with our weird questions as first timers
Thanks Jared!
5/5
GoogleReally professional service. Jesse was great - kept us updated at all times.
Thanks Matthew!
1/5
GoogleThey lack the basic courtesy to even tell you the status of your tenancy application, while you're left in limbo wondering whether you should continue your search for another place.
Dear Tony, Many thanks for your review and I disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters. I would like to discuss this further, please get in touch with myself henry@jameslaurenceuk.com so we could assist with your search. Regards, Henry Crane Associate Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
James Laurence Sales and Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Birmingham (37-39 Ludgate Hill) has the most, with 539 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 205.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.
