Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe sold our property with James Laurence. Sophie and Sam were professional, very responsive and helpful. Their local knowledge and experience selling in the vicinity was hugely beneficial. After some initial issues and a reshuffle, Sophie and Sam quickly found us a buyer, progressed the sale smoothly and got us over the line. We’re relocating, but if we were selling in Birmingham again we’d probably use James Laurence once more.
Katie · 15 July 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you for your review, Katie!
★★★★★ 5/5
GoogleI have recently sold a flat through James Laurence. They provide an online portal for sellers to monitor viewings and offers from potential buyers which is very convenient. Really great experience with the team. Henry and Sam have all been great from day 1. Henry was incredibly helpful from the start to the completion, helping me go through the stressful process of selling a leasehold flat. Extremely professional and friendly, very quick responses. Highly recommended!
Jilly · 12 June 2023 · James Laurence Sales and Lettings Birmingham (5 Chad Square)
Agent replied · 11 June 2024
Thank you for your kind review!
We thoroughly enjoyed working with you during the transaction.
★★★★★ 5/5
GoogleRating only, no written review.
Katie · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, Katie!
★★★★★ 4/5
GoogleThank you for the service
Yy · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you!
★★★★★ 1/5
GoogleLed me on, then gave the property to someone else.
Toye · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Dear Toye,
Many thanks for your review - We have looked into your review and we're unable to locate yourself as ever being registered with James Laurence. As a company we do not lead anyone on, and all parties are kept informed.
Regards,
Henry Crane
★★★★★ 5/5
GoogleBrilliant team and staff to work with... great service.
Raj · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you Raj!
★★★★★ 5/5
GoogleMelissa was incredibly helpful with the move in
V · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, for your feedback!
★★★★★ 4/5
Googlegive 4 stars, they forget to give my post key so eliminate start by one
Junhong · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you for your honest feedback.
★★★★★ 5/5
GoogleProvides a good variety for flats for the budget you are looking at.
Justin · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, Justin!
★★★★★ 1/5
GoogleReally poor service - had a viewing with them they don't update you - Melissa is a liability -
CHRISTIAN · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Dear William,
Many thanks for your review and I disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters.
We would like to discuss this further, Please can you get in touch with our Associate Director, Henry Crane.
★★★★★ 5/5
GoogleLottie was awesome and had the answer on hand to all our questions which was refreshing, thanks Lottie!
Callum · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thanks Callum!
★★★★★ 5/5
GoogleHighly, highly recommended. From viewing to completion Sam couldn’t have been a bigger help. Thanks again all!
Josh · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, Josh!
★★★★★ 1/5
GoogleHave had issues with this agency from day 1 but recent experiences with them have been outrageous and customer service people hanging up on you while you are in the middle of your question (and then refusing to admit it happened) is not an approach I’d expect from a letting agent.
Ben · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Dear Ben,
Many thanks for your feedback.
Our Associate Director, Henry Crane will be reaching out to you in relation to your feedback.
We pride ourselves on our customer service experience for all clients.
★★★★★ 1/5
GoogleI have saw photos of a property in Birmingham that this agent has let out. It is disgusting. It is on social media. I would be ashamed of it. The reviews here are most likely fake
Elton · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Dear Elton. We’ve read through your review and understand that you have posted this in error as you have never interacted with with company. We would request this post is deleted.
★★★★★ 5/5
GoogleHelpful agent, small but more personal.
Sophie has been helpful especially dealing with some difficult situations.
Arshad · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, Arshad!
★★★★★ 5/5
GoogleExcellent relationship throughout the process. Great communication from Lotti when searching for a suitable property and Melissa with the final steps.
Rumesh · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, Rumesh!
★★★★★ 5/5
GoogleAfter months of me unsuccessfully searching for an apartment, Lotti had responded to my inquiry, spoken to the landlord and sent me the papers to sign all within about 30 minutes. Couldn't have asked for a better experience.
Jack · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, Jack!
★★★★★ 5/5
GoogleOne of the better agency in tow. Agents are really sincere and kind in helping their clients. Will come back to them again if required.
Ming · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you for your feedback!
★★★★★ 5/5
GoogleAmazing and professional service delivered by Lottie & Charlotte. Always on hand with their expertise. Have used these guys for the past 8 years.
Kiran · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, Kiran!
★★★★★ 5/5
GoogleI’ve had an amazing experience with this estate agents, both Lotti and Charlotte were amazing handling my move into a rental property, I had some issues with my guarantor paperwork being late, but they both made sure it all got process in time for my move in date, they were amazing and highly recommend this estate agents!
Lydia · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, Lydia!
★★★★★ 5/5
GoogleCharlotte - thank you for providing an exceptional level of service whilst letting our apartment in Snow Hill Wharf , i would gladly recommend you to landlords that are looking for a letting agent in Birmingham .
Shin Todd
Shin · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thanks Shin! It has been a pleasure working with you.
★★★★★ 5/5
GoogleGreat agency. Great people, they are very supportive and good communication! Especially thanks to Melissa Wilson for her patience of my endless questions :)
Seckin · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thank you, Seckin!
★★★★★ 5/5
GoogleCharlotte Blount is very professional as always. She would solve the problems for the clients for sure. I made many research and choose James Laurence. It worths.PositiveResponsiveness, Quality, Professionalism, Value
Vager · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Thanks Vager!
★★★★★ 1/5
GoogleHello There..
I find one property help of them. My tenant contract is 6 months and 3 months past but still they are not solving my primary issue. I'm really disappoint with this type of work thins things take minimum one or two week but they took 3 months my half contcrt is already past and they are not serious to solve my apartment’s maitainance issue.
Mitesh · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)
Agent replied · 11 June 2024
Dear Mitesh,
Many thanks for your review. In which we have been dealing with you on to resolve the maintenance issues.
We pride ourselves on our service, please get in touch with our Associate Director, Henry Crane to discuss further.
Thanks,
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