Trusted Agent profile

James Laurence Sales and Lettings in Birmingham

4.4

★★★★★ Great

668 reviews across 2 offices and 3 platforms

James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 668 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.4 / 5

583

Reviews on Google

All 2 offices

Facebook logo

3.4 / 5

10

Reviews on Facebook

All 2 offices

Trustpilot logo

75

Reviews on Trustpilot

Business-wide

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Our offices

James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

James Laurence Sales and Lettings is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Latest reviews from every James Laurence Sales and Lettings office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We sold our property with James Laurence. Sophie and Sam were professional, very responsive and helpful. Their local knowledge and experience selling in the vicinity was hugely beneficial. After some initial issues and a reshuffle, Sophie and Sam quickly found us a buyer, progressed the sale smoothly and got us over the line. We’re relocating, but if we were selling in Birmingham again we’d probably use James Laurence once more.

Katie · 15 July 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Thank you for your review, Katie!

5/5

Google

I have recently sold a flat through James Laurence. They provide an online portal for sellers to monitor viewings and offers from potential buyers which is very convenient. Really great experience with the team. Henry and Sam have all been great from day 1. Henry was incredibly helpful from the start to the completion, helping me go through the stressful process of selling a leasehold flat. Extremely professional and friendly, very quick responses. Highly recommended!

Jilly · 12 June 2023 · James Laurence Sales and Lettings Birmingham (5 Chad Square)

Agent replied · 11 June 2024

Thank you for your kind review! We thoroughly enjoyed working with you during the transaction.

1/5

Google

Led me on, then gave the property to someone else.

Toye · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Dear Toye, Many thanks for your review - We have looked into your review and we're unable to locate yourself as ever being registered with James Laurence. As a company we do not lead anyone on, and all parties are kept informed. Regards, Henry Crane

1/5

Google

Really poor service - had a viewing with them they don't update you - Melissa is a liability -

CHRISTIAN · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Dear William, Many thanks for your review and I disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters. We would like to discuss this further, Please can you get in touch with our Associate Director, Henry Crane.

1/5

Google

Have had issues with this agency from day 1 but recent experiences with them have been outrageous and customer service people hanging up on you while you are in the middle of your question (and then refusing to admit it happened) is not an approach I’d expect from a letting agent.

Ben · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Dear Ben, Many thanks for your feedback. Our Associate Director, Henry Crane will be reaching out to you in relation to your feedback. We pride ourselves on our customer service experience for all clients.

1/5

Google

I have saw photos of a property in Birmingham that this agent has let out. It is disgusting. It is on social media. I would be ashamed of it. The reviews here are most likely fake

Elton · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Dear Elton. We’ve read through your review and understand that you have posted this in error as you have never interacted with with company. We would request this post is deleted.

5/5

Google

After months of me unsuccessfully searching for an apartment, Lotti had responded to my inquiry, spoken to the landlord and sent me the papers to sign all within about 30 minutes. Couldn't have asked for a better experience.

Jack · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Thank you, Jack!

5/5

Google

I’ve had an amazing experience with this estate agents, both Lotti and Charlotte were amazing handling my move into a rental property, I had some issues with my guarantor paperwork being late, but they both made sure it all got process in time for my move in date, they were amazing and highly recommend this estate agents!

Lydia · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Thank you, Lydia!

5/5

Google

Charlotte - thank you for providing an exceptional level of service whilst letting our apartment in Snow Hill Wharf , i would gladly recommend you to landlords that are looking for a letting agent in Birmingham . Shin Todd

Shin · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Thanks Shin! It has been a pleasure working with you.

5/5

Google

Charlotte Blount is very professional as always. She would solve the problems for the clients for sure. I made many research and choose James Laurence. It worths.PositiveResponsiveness, Quality, Professionalism, Value

Vager · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Thanks Vager!

1/5

Google

Hello There.. I find one property help of them. My tenant contract is 6 months and 3 months past but still they are not solving my primary issue. I'm really disappoint with this type of work thins things take minimum one or two week but they took 3 months my half contcrt is already past and they are not serious to solve my apartment’s maitainance issue.

Mitesh · 10 June 2023 · James Laurence Sales and Lettings Birmingham (37-39 Ludgate Hill)

Agent replied · 11 June 2024

Dear Mitesh, Many thanks for your review. In which we have been dealing with you on to resolve the maintenance issues. We pride ourselves on our service, please get in touch with our Associate Director, Henry Crane to discuss further. Thanks,

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about James Laurence Sales and Lettings

Which James Laurence Sales and Lettings office has the most reviews?

Birmingham (37-39 Ludgate Hill) has the most, with 539 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 205.

Where are the James Laurence Sales and Lettings offices?

The two James Laurence Sales and Lettings offices, by town:

Has James Laurence Sales and Lettings won any awards?

Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.

Reviews may appear on more than one platform.

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