5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thanks for the 5 stars Taimia, much appreciated.
Trusted Agent profile
James Laurence Sales and Lettings in Birmingham
★★★★★
668 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 668 reviews on three platforms, rated 4.4 out of 5 overall.
583
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
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Our offices
James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
James Laurence Sales and Lettings is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Latest reviews from every James Laurence Sales and Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Dear Emilia, Many thanks for your review and I'm disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters. We would like to discuss this further, Please can you get in touch with our Associate Director, Henry Crane.
1/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Dear Ernest, Many thanks for your review and I'm disappointed to hear the comments. We pride ourselves on our customer service and organisation with assisting all clients on respective matters. We would like to discuss this further, Please can you get in touch with our Associate Director, Henry Crane.
5/5
GoogleVery helpful and straightforward..
5/5
Googlegood service, efficient and helpful
Agent replied · 11 June 2024
Excellent thanks
5/5
Googlevery good treatment by Mattias Antony Tench
Agent replied · 11 June 2024
thanks for the positive feedback
4/5
GoogleQuick to respond to queries and enquiries.Great service on the whole. I will certainly recommend the Edgbaston branch.
Agent replied · 11 June 2024
Thanks for your feedback again
5/5
GoogleMattias is a great guy and james laurence they offer fantastic services ..i recomand them 100% Thank you for this lovely house
Agent replied · 11 June 2024
Thanks Lucian!
5/5
GoogleI would highly recommend Matt and all the team at James Laurence. They offer a great professional service and will always go above and beyond
Agent replied · 11 June 2024
Thanks Paul!
5/5
GoogleVery helpful experience from Mattias Tench - so friendly and very helpful liaising with the landlord. I would highly recommend this branch due to providing great service :-)
5/5
GoogleJames Laurence helps me to manage my properties for last few years, excellent service, well communications, especially thanks for Mattias Tench.
Agent replied · 11 June 2024
Thanks again Kevin, we love working with you
5/5
GoogleWould definitely recommend using James Laurence when looking for a house. Athina was very helpful trying to find a house that matched our requirements
Agent replied · 11 June 2024
Thanks for the kind words Rob, we do pride ourselves on helping buyers find what they want.
5/5
GoogleGreat customer service my Mattias Tench , was very helpful sorting out my tenancy , would recommend James Laurence to anybody who wants to rent . 10 out of 10
Agent replied · 11 June 2024
thanks again Vincent for your feedback
5/5
GoogleGreat support from the team. Very good experience with everything would definitely recommend. Everyone from the team was always helpful especially Charlie who helped out with all the enquires that we were confused about. Thank you.
Agent replied · 11 June 2024
Thanks for taking the time to review Dzintars, it genuinely is very pleasing to hear you appreciate our efforts.
5/5
GoogleExcellent experience with James Laurence Sales team in Edgbaston. Friendly, professional and diligent team really help get the deal done ahead of schedule.
Agent replied · 11 June 2024
Really pleased to hear Serge, glad we could help you with an all round service for you.
5/5
GoogleMy purchase is being dealt with by Reece and Athina. So far I've found them to be very professional and prompt in acting when needed. And equally important is that they're nice and personable.
5/5
GoogleVery friendly and professional! Also very quick with enquiries. P.S. I would like to personally thank Mattis Trench who handled all my application and informed me what to do step by step. Also he was extremely patient with me eventhough my english isn't my main language.
5/5
GoogleExcellent service and attention from Andy McHugo in selling a house and buying an apartment. In particular, Andy had to be and was very diligent and persistent in completing the sale. He kept us informed at all times and was very pleasant to deal with.
Agent replied · 11 June 2024
Thanks again for your review, really appreciate it
5/5
GoogleExcellent service from Athina, Andy and Reece. Very helpful and considerate of my lack of mobility. Good presentation of my home on the website. I would recommend James Laurence to anyone wishing to sell or buy a property.
Agent replied · 11 June 2024
Thanks again Ann, it was a pleasure
5/5
GoogleHaving just let a property in Edgbaston, through the services of James Laurence ltd. I would like to give a big shout out for Matt Tench, his most courteous and professional attention through out the process, was much appreciated. I would highly recommend this company.
5/5
GoogleAndy came through for us during the covid shenanigans in spectacular fashion! He managed to sell our property when many sales were falling through and he also broke the ceiling price in the process. Cannot recommend these great guys highly enough! Thanks for everythingPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Thanks again David, we pride ourselves on getting the very best prices and setting new records
5/5
GoogleWe have recently moved in a house through James Laurence Sales and Letting Edgbaston. I would like to appreciate the services of Mattias Tench. We had a very short window before Christmas to move in and with his extremely professional and efficient actions, Mattias made it possible for us. Thank you Mattias and thank you James Laurence.
5/5
GoogleExcellent service from Andy McHugo at James Laurence. Expert understanding of the layout and structure of hemisphere apartments. Knew exactly how to let and price range. Thorough understanding of the area and location. Could not recommend them highly enough. Will definitely use when we need to let our property again
Agent replied · 11 June 2024
Thanks again for your kind words
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about James Laurence Sales and Lettings
Which James Laurence Sales and Lettings office has the most reviews?
Birmingham (37-39 Ludgate Hill) has the most, with 539 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 205.
Where are the James Laurence Sales and Lettings offices?
The two James Laurence Sales and Lettings offices, by town:
- Birmingham (37-39 Ludgate Hill): 37-39 Ludgate Hill, Birmingham, B3 1EH
- Birmingham (5 Chad Square): 5 Chad Square, Birmingham, B15 3TQ
Has James Laurence Sales and Lettings won any awards?
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.
