Trusted Agent profile
★★★★★
668 reviews across 2 offices and 3 platforms
James Laurence Sales and Lettings has two offices, all in Birmingham. Together they have 668 reviews on three platforms, rated 4.4 out of 5 overall.
583
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
75
Reviews on Trustpilot
Business-wide
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James Laurence Sales and Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for James Laurence Sales and Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
James Laurence Sales and Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI find Charlie , Melissa and the rest of the maintenance team very professional and a pleasure to work with . I would highly recommend James Laurence for any of your estate agent needs .PositiveResponsiveness, Professionalism
great to work with you too
5/5
GoogleVery happy with the service provided by James Laurence. Having met Reece on many occasions, he has always been very professional in his approach whether you are buying or selling.
5/5
GoogleLotti is completely Amazing She is the best person anyone can ever ask for Been trying to get an apartment for a minute now and she helped the process go a lot smoothly! She is my spirit person ❤️❤️❤️❤️❤️❤️❤️ EVERYONE SHOULD GET A LOTTI!
really pleased you have enjoyed the interaction
5/5
GoogleHenry and Reece were very helpful and supportive throughout. They gave good advice and worked very hard to get us through the whole marketing and sale process.
Thanks Claire, they are a great team and pleased you have felt that
5/5
GoogleReece Parkinson and Henry Crane really ensured that the transaction kept moving to ensure completion. Both were easy to work with and very responsive to emails and phone calls, more so than my solicitors!
5/5
GoogleA great agency to deal with. They always care about the tenants needs and try to do their best to resolve their requirements. Special thanks to Charlie, Melissa and Sarah for all their efforts and interest
great to her from you, appreciate your comments
5/5
GoogleI've been working with the JL team for over 2 years now. Everyone without exception has been friendly, professional and proactive. Particular mentions for Charlie Rogers, Melissas Wilson and Langham, Sarah Hall and Shannon, all of whom have made letting and property management pain-free!PositiveResponsiveness, Professionalism
Great to hear from you Mark, thanks for the comments
5/5
GoogleUsed James Lawrence to manage the sale of my property where they also acted as letting agent. Highly professional and attract good tenants and professional buyers. Super impressed.
5/5
GoogleWe had a really great experience with James Lawrence in letting our new flat. Melissa Wilson was extremely friendly, helpful and professional and we felt very well looked after
Thanks Michael, very pleased to help
5/5
GoogleFriendly, Very professional, attentive, personable, efficient: in fact PERFECT ESTATE AGENTS. We dealt almost uniquely with Henry Crane, whose input was well beyond the normal duties expected from an agent. We could never recommend this agency enough. Even during lockdown, he was always available at the end of a phone and in particular, when a sale fell through, he had others lined up. Wonderful service. Thank you all at James Laurence. Kate & Ted Hiscock
5/5
GoogleRented a property through James Laurence. The service from Emily Burgess Owen was professional, always available and responsive to all questions we had. Great communication overall, would definitely recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMassive thank-you to Reece for helping me with my property search. Knowledgeable and professional, he is highly recommended. Consistently went the extra mile to ensure I was looked after. Maintained excellent contact throughout and offered great advice.PositiveResponsiveness, Professionalism
excellent feedback, really appreciate it and the feedback does get recognised within the team
5/5
GoogleGreat letting agency to deal with. Excellent communication at all stages. Very professional and trustworthy. Would thoroughly recommend them. Melissa and Charlie who we have dealt with most, have been an absolute pleasure. Thanks for all your hard work.PositiveResponsiveness, Professionalism
Thanks for the positive comments guys
5/5
GoogleWhen looking for an apartment to live in Birmingham, I would highly recommend James Laurence the professionalism is unmatched.Ask for Charlie Rogers, she would make the whole process as smooth as possible and is always available at any time to answer questions at anytime. They would also help you get the best deals on utilities.PositiveProfessionalism
Great feedback, thanks
5/5
GoogleWe have just acquired an apartment in central Birmingham. Though the process of acquiring a mortgage was tortuous, James Laurence and in particular Henry Crane, we found to be highly professional. Henry was attentive and drove the completion process from beginning to end. The service was exemplary.
excellent, thanks, hope you enjoy your new property
5/5
GoogleI’ve used James Lawrence for two years. There service has always been excellent. Charlie Rogers is a star, she always responds to any queries or issues within a timely and professional manner. I would highly recommend.PositiveResponsiveness, Professionalism, Value
thanks for your positive feedback, really appreciate it
5/5
GoogleFirst time dealing with James Laurence Agents. There was a delay in our move (through no fault of James Laurence) however I must say Reece Parkinson went above and beyond expectation in ensuring all issues were dealt with as efficiently as possible and always kept me updated throughout the whole moving process! Highly recommend Reece and the whole team!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBoth Melissa and Charlotte have been fantastic from start to finish. Very professional and extremely responsive to any queries I may have had. Without doubt, I would use James Laurence again.PositiveResponsiveness, Professionalism
Great to hear, thanks Richard
5/5
GoogleHighly recommend James Laurence. Brilliant service overall. Melissa helped find me an apartment and had my tenancy set up and moved up within a couple of weeks. Really friendly and helpful, thanks!
4/5
GoogleCharlie Rogers and Melissa Wilson helped me manage my new properties. They are very friendly, helpful and professional in helping me from finding of tenants, decoration of the properties and the day to day issues ... I really appreciated their “turn-key” type of service which is very important for an investor like me Great job and well done Charlie and Melissa THANk YOU
Thanks Alan, great comments
5/5
GoogleI highly recommend James Laurence, having helped me sell my flat in the Jewellery Quarter. Reece and Henry have provided a professional service and have always been available for questions, as well as keeping me up to date with progress- making the process as efficient as possible from my end.
5/5
GoogleMoving to a new city can be daunting, but Reece and the team at James Lawrence went above and beyond to help make the process easy. We had limited time in the city and Reece seamlessly organised a wonderful day of viewings and looked after us not only on the day, but for weeks prior and after. We highly recommend James Laurence!PositiveResponsiveness, Quality, Professionalism, Value
Pleased you had a good experience, thanks for your comments
5/5
GoogleGreat service. I was worrying that the buying process might become very slow during the lockdown. However Henry Crane’s proactive approach with my solicitors making the process very smooth and efficient. He chased my solicitor and ensured all the steps can complete without delay. In the end we managed to complete the buying before estimated complete date! A big thank you for Henry.
Thanks, really appreciate your comments
5/5
GoogleI have rented a couple of properties through James Laurence for the past few years. Both Charlie and Melissa in the property management team, under the expert leadership of Sarah Hall, have been consistently helpful and responsive in dealing with a variety of maintenance and tenant issues. Having the support of such a professional team certainly helps remove the stress of being a landlord!PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham (37-39 Ludgate Hill) has the most, with 539 reviews rated 4.4 out of 5, followed by Birmingham (5 Chad Square) with 205.
The two James Laurence Sales and Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, Birmingham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings.
