1/5
TrustpilotIt's not rocket science...
Mind bogglingly inept.
Trusted Agent profile
Intus Lettings in Sheffield and Manchester
★★★★★
188 reviews across 2 offices and 4 platforms
Intus Lettings has two offices, in Sheffield and Manchester. Together they have 188 reviews on four platforms, rated 4.4 out of 5 overall.
138
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
4
Reviews on Yell
All 2 offices
43
Reviews on Trustpilot
Business-wide
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Our offices
Intus Lettings's two offices, most reviewed first. Each has its own page.
Latest reviews from every Intus Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotHorrific
Horrific Awful property, not fit for purpose. Dangerous, damp, mouldy. Fire brigade instructions- not carried out. Gas safety check - not carried out 2024, landlord advised then to ‘leave’, my flat. Office staff vile, rude. Unprofessional, Liars, speak to tenants in an awful bullying manner. No inventory done, jus Landlord expects tenants to phone him directly, about repairs, not go through Intus, thus ; no paper trail, and they can deny you ever reported anything. I experienced this, when the shower and toilet from the flat above, constantly. were leaking into my property. My sitting room. This ,is unsanitary, like a 3rd world set up. It was leaking when my dad lived in it, 2022. They denied any reports were made. I kept evidence. He’s no tradesman, he finds anyone to do jobs, ( bodge ups) This industry is still not making these landlords, accountable. I took over the tenancy, from my late father who died in 2022. I hated it , and applied back in my hometown after 2 months. I don’t know how he is allowed to rent the place out? You can’t sit properly on the toilet, it is so close to the wall. I eventually got another property, after a long and depressing wait, in March 2024. In my hometown, overjoyed, I put in my four weeks notice. This is when their true characters and deceitful business practices came to light for me. My dad lived in the flat up until his death in 2022, I took over the tenancy. As the deposit from my late father was on this property, it clearly states on my tenancy agreement that they would sign the deposit over into my name. They had not even done this. Instead of being truthful, they were demanding to know who had probate, who were the executors of my father’s will. I explained ; his solicitor did not deem probate necessary in my dad’s case. They kept on with their demands, my dad has been dead 18 months, what kind of a set up is this ? No apology, just a yapping, like a little dog, of a woman, demanding to know about probate,, for my father and who the executors, are, her manner is disgusting. it is frankly, none of her business. She then told me my father had other money on the account. This was also puzzling as this surely should have been tied up, and dealt with at the time of his death. The e-mail was recalled, stating this, I managed to get a copy in time. This money, not withstanding the deposit of £375, is very suspicious, to the family. I provided the information requested. They keep requesting my bank details, I give them my bank details, they just keep saying they are wrong. They are clearly now withholding monies., They won’t tell me, how much, why they have my father’s money, where they have got it from? It is theft now, plain and simple, I will be informing, Lancashire Police a It is as though, they think, they are doing one a favour, by renting their hovels,It is totally abuse of power. You are already down on your luck, if you end up, or even consider such a place. The staff treat you like something off their shoe, the landlord, comes round in awful moods, he once squared up to me, a lone female, 5ft 4”. He’s a tall, big bloke, goes to the gym . I handed in my four weeks notice, as requested. I was told I would have to pay an other month incase they didn’t get anyone in to rent the property, laughable. Even more suspicious, is that someone did telephone me, claiming to be from The Deposit Protection Service( back in 2022. As I was vulnerable, after just loosing my father, & living in a new town, I trusted this was the D.P.S, I was speaking to, they asked if they could pass me onto a sister company, an insurance firm. I said yes, I paid £245 insurance for the year. I contacted the D.P.S this year because, of Intus making a fuss, to me seemingly, about nothing, alleged to have. They told me in no uncertain terms, there was no way they would pass clients on to an insurance company. S The insurance company did not reply, when I tried to make a claim for my phone, damaged by toilet and shower water leaking on to it. No one responded. They also said ( ins company) I had ti be insured against accidental damage to the property It is disgusting that , shower and toilet water leak into the sitting room. The shower from upstairs is causing the ceiling to bow. The landlord & agency do not care. I have kept evidence of every thing, including my skin getting infected, constantly. Steer well clear.. Would not put the heating on, that he controls, over the winter period of 2022, it’s part of our rental agreement. He blamed me for this, saying I was leaving the communal door open. The communal door was always open, when I first went to the flat, to visit my dad. The handles have been put on are too close to the door frame, The landlord came storming into my flat, aggressively, I reported this to Intus, asked if they could accompany him on visits as I felt alarmed by his behaviour. I was ignored.
4/5
GoogleHi, Just a special mention to Joanne at the Sheffield branch who is always extremely knowledgeabke, professional, helpful and customer-oriented
5/5
GoogleIt was the best experience I’ve ever had with the letting agency, all the staff members are very helpful from the beginning:)
5/5
GoogleHad an amazing experience with Dayna, she was so helpful and made the process of getting the flat simple and reassuring! Thanks so much for all of your help
5/5
GoogleAmazing - Dayna made the whole process so easy from the viewing, to helping me through application and referencing stage. Kept intouch with me throughout & as someone who hadn’t done this before she was so helpful 🙂 …
5/5
GoogleDayna Stephens was very helpful and quick. From showing us the place to sending documents through and finalizing things, Dayna was professional and friendly. Thank you !
5/5
GoogleMy experience at Intus has been fantastic! Joanne Shufflebotham is an amazing property manager, a friendly face who is always happy to help :) Highly recommend!!
5/5
GoogleOne of the best customer service i ever had in my life. Thank You soo much Dayna for your kindness and for the all the support gave to us through the moving process. Process was very easy because Dayna followed up everything. I would say intus letting agency is the best letting agecy without any doubt. Im totally satisfied about the customer service and also the apartment is nice and clean. Thank You soo much again.
5/5
GoogleExcellent service and communication from Dayna Stephens. Unlike other letting agencies, they are friendly, professional and are willing to answer all the questions that I have and also they provide really quick response. I would highly recommend Intus Lettings for anyone who are looking for properties to rent in Sheffield :)
5/5
GoogleIntus Lettings is an excellent letting company especially when the rental market is heated. Their staff, particularly Dayna Stephens, are extremely efficient and professional, taking care of everything really well. Definitely recommend.
5/5
GoogleI cannot recommend Intus Lettings Sheffield enough. The process of securing a property with them was quick, easy and efficient. Dayna was so helpful while at the viewing, and was always easily contactable in the subsequent correspondence, and was very fast at responding to emails and phonecalls. Very pleased with my experience with Intus Lettings, and Dayna is a brilliant lettings negotiator!
5/5
GoogleMy experience has been amazing. Dayna Stephens has been great. The communication and the processing is top notch. Dayna is always helpful and willing to answer my questions at every time. She is quite friendly and very professional. I can recommend Intus Letting confidently
5/5
GoogleI want to express my utmost appreciation for the outstanding service I received from one of your employees, Dayna Stephens. I recently had the pleasure of working with Dayna during a viewing of one of your properties and application process, and I must say, her professionalism, efficiency, and exceptional communication skills left a lasting impression on me. From the moment I contacted Intus Lettings, Dayna was quick to respond and schedule a viewing at my convenience. During the viewing, she was courteous, knowledgeable, and answered all my questions with patience and clarity. After deciding to proceed with the application, Dayna went above and beyond to ensure the process was as seamless as possible. She kept me informed every step of the way and promptly responded to any queries I had. I must commend Dayna for her excellent service, which was a testament to her dedication and passion for her job. I am grateful for her guidance and support throughout the application process, and I cannot thank her enough for making it a smooth experience. Furthermore, I would also like to commend Intus Lettings for its exceptional, quick process. The entire experience was straightforward, and I was impressed by the efficiency of your team. Overall, I am thoroughly satisfied with the service I received from Intus Lettings, and I would highly recommend your services to anyone looking for a seamless, stress-free property renting experience. Once again, thank you to Dayna for going above and beyond, and to the entire team at Intus Lettings for a job well done.
5/5
GoogleI honestly cannot recommend Intus Lettings Ltd. and their Sheffield team enough, particularly Dayna Stephens. Having lived in student accommodation for 3 years, I was incredibly nervous about moving out after graduation. Dayna has been absolutely brilliant in helping me and my partner find the perfect apartment, and helped us every step of the way. I honestly cannot recommend someone as highly as Dayna, her communication was amazing and she made us feel completely at ease. I would 100% recommend Intus as a company, both for the staff and the quality of service. Massive thank you to Dayna and the team!
5/5
GoogleI can’t say enough great things about Intus Letting Ltd.Dayna was fantastic and always respond to my messages and calls. I would definitely recommend Dayna and her team for anyone in search for quality flats.Thank you :)
5/5
GoogleIt’s my sixth-time moving in Sheffield and Intus, especially Dayna makes this so smooth. She’s so patient with every inquiry that I have. She’s so efficient to deal with every problem. Thanks Dayna for helping me get this ideal accommodation! Would genuinely recommend Intus to everyone who is looking for their next accommodation!
5/5
GoogleReally recommend this agency!!! There are several brilliant one-bed flats to rent offered by Intus Lettings Sheffield. During the nearly one-month period, the staff kept helping me with finding suitable properties to rent. I really appreciate their kind help, especially the support from Dayna. Though I am not in the UK now and there is time difference, Dayna always replied to me instantly and was very patient to all my enquiries. That really means a lot to me. Many thanks!
5/5
GoogleRating only, no written review.
5/5
GoogleGreat help from Dayna!
5/5
GoogleDayna was very helpful and answered all my queries during a stressful time
5/5
GoogleDyna is an angel very polite
5/5
GoogleExcellent service and communication. Many thanks to Dayna, who was very helpful, kind and professional.
5/5
GoogleI had amazing experience with this Agancy, especially Dayna who make it much more easier to communicate and had been really helpful with all of the paper work and etc.
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Questions about Intus Lettings
Which Intus Lettings office has the most reviews?
Sheffield has the most, with 181 reviews rated 4.5 out of 5, followed by Manchester with 50.
Where are the Intus Lettings offices?
The two Intus Lettings offices, by town:
- Manchester: Quay West at MediaCity, Trafford Wharf Road, Trafford Park, Manchester, M17 1HH
- Sheffield: 314 Shalesmoor, Sheffield, S3 8UL
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