Intus Lettings in Sheffield and Manchester

★★★★★ 1/5

Google

The 1 star is given only to the actual flat itself and the location and not to Intus Lettings and how they managed it. As a whole I think it is a great shame because intus lettings seem to have great locations and flats, but terrible customer service. Which has actually deterred me from ever using them again, despite their listings. Pros: I was in Great Central Sheffield, the grounds and flat itself were lovely. I managed to get my full deposit back, but I am generally a clean and tidy person anyway and left the place as I found it. The handyman around the property is very friendly and is as helpful as he can be. The building premises were kept clean. Cons: Completely let down by the letting agents. I had problems from day 1 of moving in and it took them 9 months to actually come and resolve the issues (but only after they knew the contract was coming to an end). Intus Lettings is near impossible to get hold of over the phone. If like me you prefer to talk to someone than to write over email then this is not the agency for you. The are not great communicators and I found that things were missed, forgotten about or ignored. I find them very ‘wishy-washy’. Somehow people who were not residents were managing to get into the building. This made me feel unsafe being a female who lived alone. Parking at the premise is a little irritating, people park in other residence spaces, but after months there is now a permit holder resolution in place, (which still does not fully work, but has improved that problem). There is a communal postal area, where packages were stolen. This happened frequently to me and few times to a person I also knew who lived there.- I ended up sending my parcels to work. - with the two problems I faced above, Intus Lettings were very quick to respond in saying this was not their problem, and were very quick to forward you on to someone else or to have you manage it yourself. It is a pity they couldn’t be a quick to respond when it was something they were ‘responsible’ for. I also found them manipulatively responsive when they needed to do showings of the flat towards the end and then fixed what I was complaining about from the beginning when it was a little too late.

Michelle · 16 April 2022 · Intus Lettings Sheffield

★★★★★ 5/5

Google

This is mine and my partners first flat together, Rob and the team at Intus have a made the move stress free and fast. As we had never rented before Rob explained the process and made us feel very at ease. Now the move is complete, we were assured by Intus to contact them any time to ask questions or report any issues. Would recommend to anybody. Cheers guys!

Dan · 16 April 2022 · Intus Lettings Sheffield

★★★★★ 5/5

Google

As a landlord I cannot recommend Intus Lettings highly enough. Professional, accommodating, quick, quality service provided under tight deadlines. Great tenants found. Special thanks to Hope and also to Robert and the whole team for making every aspect of our cooperation smooth and efficient. Well done! Thank you!

Alex · 16 April 2022 · Intus Lettings Sheffield

★★★★★ 5/5

Google

My wife and I just moved into UK a month ago. We found it difficult to rent an apartment in UK. We have had some appointments with the other agencies. But it all canceled. Fortunately, we have met Rob :). Without the appointment, he suggested a one-bedroom apartment to us which is totally fit for us (tidy, affordable). During the administration process, Rob is very helpful and proactive to answer the questions from our end. Also, Sarah who is the property manager in the office also very kind and take prompt actions to the tenant's issues. All in all, the staffs are very helpful. We would recommend to the person who is going to move into Sheffield. Just try their service.

Jimmy · 16 April 2022 · Intus Lettings Sheffield

★★★★★ 5/5

Trustpilot

Brilliant service

Moving can be very stressful but Katrina was very helpful and made the process of moving into the new property so smooth for me and my partner. Could not have done anything more, brilliant service

Mujib · 7 April 2022 · Intus Lettings Manchester

★★★★★ 5/5

Trustpilot

Within 24 hours of Katrina visiting…

Within 24 hours of Katrina visiting property a tenant was found and everything went ahead without delay

Sue · 16 February 2022 · Intus Lettings Manchester

★★★★★ 5/5

Trustpilot

5 stars!

Would recommend intus lettings to anyone, Sarah was so so helpful and got me moved into my flat in less than a week. Really friendly and professional.

Kim · 10 February 2022 · Intus Lettings Manchester

★★★★★ 5/5

Trustpilot

Review for Katie Wood

Review for Katie Wood at Intus

Hilary · 22 December 2021 · Intus Lettings Manchester

★★★★★ 5/5

Trustpilot

I would absolutely recommend Intus

I would absolutely recommend Intus. Their entire process has been nothing short of exceptional. Special shout out to Katina, who's just an absolute superstar. She's super helpful, friendly and really looked out for me when I had to move out early. I am very impressed and can safely say that this is one of the best agencies I have dealt with in Manchester.

Ian · 29 September 2021 · Intus Lettings Manchester

★★★★★ 1/5

Google

Pulled out two days before move in date. Highly incompetent and unreliableNegativeResponsiveness, Professionalism

Joe · 22 June 2021 · Intus Lettings Sheffield

★★★★★ 1/5

Google

Customer service is shockingly bad. It's almost as if they dont want to let you view and rent from them. What a waste of time. Poor customer service and communication. AVOID THEM!!!NegativeResponsiveness, Quality, Professionalism

Siobhan · 22 June 2021 · Intus Lettings Sheffield

★★★★★ 1/5

Google

Rating only, no written review.

Chris · 16 April 2021 · Intus Lettings Sheffield

★★★★★ 5/5

Yell

Una

I am really happy with Intus lettings, specially Lauren. She is friendly, response quickly. Good quality.

OyunsurenD · 9 July 2020 · Intus Lettings Manchester

★★★★★ 1/5

Yell

review from landlord

I am a landlord and the Manchester branch is managing my property. for the past whole? month , all I have receivded are wrong information and lies. we got told that a cleaning service has been arranged on a certain date and it turns out that it has never been done ! we got told that two broken freezer drawers have been ordered from their suppliers but after two weeks ,it turns out they have never been ordered ! our tenant have moved out on 2nd of may and they should have got the water meter reading and electricity meter on the same day but we found out this has never been done ! i rang the branch and asked Mark to provide me with a mangers phone number so that I can make a complaint , he said he is the manager and I can only complaint to him ! aweful, unorganized should never be trusted !

XiaoY · 12 June 2020 · Intus Lettings Manchester

★★★★★ 1/5

Facebook

This company is a SCAM! Avoid them at all costs

Namrata · 11 June 2020 · Intus Lettings Manchester

★★★★★ 1/5

Facebook

very bad experience with this agency. please don't ever think about about using them 😔😒

Abu · 11 February 2020 · Intus Lettings Manchester

★★★★★ 1/5

Facebook

I would strongly advise all tenants and landlords to proceed with extreme caution before doing business with Intus lettings. I have been a tenant with several other agents, and they are by some margin the most dishonest, unprofessional, unhelpful and unresponsive letting agency I have ever had the misfortune to encounter. Throughout our tenancy, they refused to respond to requests for maintenance, which caused the condition of the property to deteriorate significantly. However, they were never hesitant to impose significant annual rent increases, the only regular communication we received. At the conclusion of the tenancy it took three months to reclaim my deposit from the DPS, as Intus refused to cooperate at every stage of the process and repeatedly stalled for the maximum amount of time by refusing to communicate with either me or the DPS. Their (lack of) actions caused me considerable inconvenience (including endless phone calls and a visit to a solicitor) and financial hardship. Had Intus agreed to independent adjudication of the dispute, I am confident that I had sufficient evidence for the matter to be resolved quickly and in my favour. I was eventually repaid in full (with the exception of two small deductions which I agreed were my responsibility) which reinforces my belief that Intus had no evidence for the exaggerated and unfounded claims they made on my deposit. The issues related to the deposit were further exacerbated by poor administration and record keeping (Intus failed to conduct inventories and did not invite me to a check-out inspection). In the name of fairness, I even contacted Intus before posting this review and invited them to give their side of the story. Three weeks ago they said they’d get back to me shortly, and guess what? They didn’t. Another typical example of their poor communication and contempt for their customers.

Benjamin · 17 December 2019 · Intus Lettings Manchester

★★★★★ 1/5

Yell

AWFUL DO NOT USE IF YOU WANT TO KEEP YOUR TENANTS

I have been a tenant for almost 2 years and for the first year everything was fine. Renewed for 12 months and was not told there was a fee of £60 to pay, was also never asked for the fee. 4 months later they added the fee to my account and then proceeded to tell me I had not paid my rent. I have paid my rent and the remaining fee and they have emailed me ON THE DAY MY RENT IS DUE EVERY MONTH to tell me its not been paid in full and I ALWAYS PAY EARLY. this is awful service. I may be wrong but if my rent is due today, I can make the payment today and they should be chasing me an hour and a half into the business day. I don't know why people use this lettings agency.

BeverleyS-74 · 21 August 2019 · Intus Lettings Manchester

★★★★★ 1/5

Yell

HORRIBLE!

Since I took up tenancy with them I have not had one positive thing to say! Rude, disorganised and dysfunctional management through and through. Last time, one of the estate agents Rebecca put my call to voicemail even though their office hours were open- little did she know that I could hear her in the background. She then preceded to hang up the phone. If you want to be treated in this way by all means go to them for a tenancy but I strongly advise against it! Incompetence, ill- compassion and rudeness should their company’s slogan! Majorly disappointed!

GreenCar54 · 15 March 2018 · Intus Lettings Manchester