Trusted Agent profile
★★★★★
188 reviews across 2 offices and 4 platforms
Intus Lettings has two offices, in Sheffield and Manchester. Together they have 188 reviews on four platforms, rated 4.4 out of 5 overall.
138
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
4
Reviews on Yell
All 2 offices
43
Reviews on Trustpilot
Business-wide
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Intus Lettings's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
3/5
TrustpilotUpsetting Move in experience, but great assistance!
Laura is an absolute GEM and a credit to the company. She made my whole process smooth & easy here in Manchester. I have had a lot of hiccups with my move and very unhappy with the state the new build apartment is in as I was the first tenant to live there. Intus Lettings are quick and efficient when it comes to email and what’s app responses.
1/5
TrustpilotTENANTS ARE REGARDED AS NUMBERS(£££) OTHER THAN PEOPLE
The management of the property I stayed in in Sheffied consider it’s tenants as numbers(££) other than people.paid premium for a one bedroom apartment in the heart of Sheffied.but unfortunately had to move to another city.was made to pay a huge fine as much as 1month rent even after I offered to have the tenancy agreement transferred.The house was put up for rent on the market and was marked up by £50. They Had prospective members of the public come view the apartment while I was still in there and within a week it was rented even with the mark up.I was glad I could help by providing unhindered access to the property and left it In prestige condition.fast forward to me getting back my deposit after I voluntarily asked the agency to get thier own cleaning team and paid a premium of about £115 as I was told it would be “DEEP CLEANING “..woke up to an email to say I left the apartment in a disappointing state hence I would be charged an extra £300 for damages.I won’t stand for that as I believe this is day light robbery wanting to fleece me of my deposit after you had successfully rented the apartment with a good mark up and turn around to say I left the house in a deplorable state an apartment that was taken off the market a week after it was listed with successful multiple viewings and no complaints from the team during viewings???please guys be careful while dealing with this Company.I won’t take this day light robbery laying down hence I am advising members of the public always use the carrot and stick approach dealing with these guys else you would be taken for a ride.I would keep you guys posted as things unfold
5/5
TrustpilotFriendly, personal and professional service!
Review based on the Sheffield branch - I'm extremely pleased with how everything has gone with a new apartment let. So far I've only dealt with a single person at Intus, and the service from start to finish has been great. Thanks Dayna for being so responsive and helpful with the process. Looking forward to my move date! :)
5/5
TrustpilotRecommend - efficient and responsive
Laura and Intus were very efficient and responsive- I moved in two days after viewing. Highly recommend.
5/5
TrustpilotGreat service and communication from Rob and the team at Intus Sheffield
Great service and communication from Intus Sheffield from the time we started dealing with them to lease a flat on Kelham Island through to ending the lease in October. Rob Parker was efficient, professional and understanding in all his dealings with us.
5/5
TrustpilotWonderful helpful staff
Wonderful helpful staff. I sold my buy-to-let property and even though I would no longer be using them, they still went above and beyond to help me with all the documents
5/5
TrustpilotThe Team at Intus were very helpful
The Team at Intus were very helpful. We had been waitung for action from another agent for 12 months, but Intus took over and found a tenant withing a hort time. They are all friendly, helful and efficient.
5/5
TrustpilotI highly recommend Intus
I highly recommend Intus. A very special thanks to Laura Correia, who was our agent. Laura helped us move from NI to Manchester very rapidly and always met our needs. The apartment is beautiful and very well situated.
5/5
TrustpilotGreat Service from Intus Lettings
Intus have been fantastic at helping to furnish and then let 2 apartments for us in Manchester. In both cases they acted promptly, thoroughly reviewed tenants and most importantly had them furnished and let within a very short period. I would in particular recommend Katrina Scadding for her amazing service.
5/5
TrustpilotAll-round very good service
All-round very good service, helpful, quick to reply, easy and streamlined processes.
Thank you Tony for your extremely kind review.
5/5
TrustpilotReally helpful
Really helpful all the way through our moving process
Thank you for that kind review Rebecca.
5/5
TrustpilotVery helpful staff
Very helpful staff. Katrina was loads of help in setting us up and getting back to us about the apartment.
Thank you for that lovely review Skye, we hope you are very happy in your new home.
5/5
Trustpilotphenomenal…
Laura and the team from Intus Letting were phenomenal!! Thank you all for being so efficient and on the ball!!!
Thank you for your kind review Natalie, it has been a pleasure to be able to assist you.
1/5
TrustpilotVery disappointed and out of pocket
We used this agent for a managed service on our property. You can note that the first bullet point on the website under the managed service section states that - "A thorough check out process is conducted, noting meter readings" - This was not done by them when our tenant moved out and we were not informed that it hadn't been done (if we had been informed we could have done it ourselves). As the utility company had been under estimating our tenants meter readings and the correct final readings were never provided, the utility company are charging me for this huge discrepancy. I have contacted the office about this but they've stated that although it is on the website that they will take the meter readings, it is not in the actual contract, so we cannot hold them to account. I have a complaint lodged with them. The tenant was extremely difficult from the beginning, falling behind within the first few months, not allowing access to the property, stopping payment altogether and finally leaving the property with extensive damage. All of this despite the checks done by the agency. This makes this additional large expense even more difficult to take. If I was looking for an agent to act for me again, I would go for one I could trust to follow through on the services they advertise on their website.
Dear Rachel, We are extremely sorry that the end of this tenancy has resulted in such a difficult situation, more so because we have enjoyed a successful working relationship with you for almost a decade. Unfortunately, due to an administration error by a staff member that is no longer employed by the company, the meter reading for the electricity at your property was not entered at the end of the tenancy, leading the service provider to provide an estimated reading. Unusually in this case, the electricity company is pursuing you (the landlord) for the unpaid bill, and not the tenant, which is not correct. We have encountered similar situations before with other tenancies, whereby we have not been physically able to access a property or meter to take an end of tenancy reading. In all of these previous cases, and as is standard practice, we have provided the energy provider with official confirmation of the tenant’s check-out date, at which point they have then pursued the tenant for that portion of the bill. The provider will then typically re-calculate the bill on a standing charge to the landlord after the check-out date, until the next tenant moves in. We are very sorry that you are having to deal with this situation, but the current issue is with the service provider, and not Intus Lettings. We are more than happy to re-send all of the relevant documents to them on your behalf and confirm that you are only liable from the date of check-out. Regards, Intus Lettings
1/5
GoogleCustomer service is shockingly bad. It's almost as if they dont want to let you view and rent from them. What a waste of time. Poor customer service and communication. AVOID THEM!!!
1/5
GoogleRating only, no written review.
Dear Natalie, we are sorry that you appear dissatisfied with the service you received from Intus Lettings. Unfortunately, we cannot find a record of you in our system for us to reply directly and ask for feedback. If you could please email info@intuslettings.com we will endeavour to resolve your issue. Kind regards Intus Lettings
1/5
GoogleRating only, no written review.
Dear Saleh, We are sorry that you have felt the need to give us a low rating and assume this is because we felt the property was not left in the same state as when you moved in, however we note this has now been rectified. Please do feel free to contact us directly at info@intuslettings.com and we will try to further address any of your grievances directly. Kind regards Intus Lettings
5/5
GoogleVery helpful and stress free
Thank you very much for your kind review Jamie.
5/5
GoogleRob and the team at Intus have been fantastic, reliable, friendly and made the moving process as easy as possible.
Hello Helena, we are delighted that you are happy with the service from Rob and the team, thank you for your kind review!
5/5
GoogleWe had a flawless move in with Intus Lettings and since we have lived here they have been especially helpful to resolve any issue
It's lovely to hear that you are pleased with the service that you have received from the team - enjoy your new home!
5/5
GoogleHave had recent dealings with Rob, securing a rental property for my daughter. He made the process so easy, kept us informed and met all timescales as agreed. First class service through out.
Hi Elaine, we are extremely proud to read this review and will certainly pass your comments on to Rob and the team in our Sheffield office. We hope your daughter is very happy in her new apartment.
5/5
GoogleI found Intus to be very helpful, communicative and resourceful when I approached them requiring a 6 month rental to move in asap. I approached them on Friday and they had me all signed up and moved in by Tuesday. Recommend highly!
David, thank you very much for your review. We are really pleased that you are delighted with the service you received from our Sheffield branch and we wish you well in your new home!
5/5
GoogleI have owned a small apartment in Sheffield for about 2 years during which time Intus has found reliable tenants. But over the past 6 months, Sarah has been dealing with debt collectors set on me by EON, for a bill of over a thousand pounds for electricity I could never have used! Sarah has been tenacious and professional in her dealings with both the debt collector and EON, going above and beyond the normal agency duties. Thankfully, the matter is now resolved, and for obvious reasons, I will continue to use Intus’s services! Full marks!
Hi Paul, we are so pleased to read your review and delighted that we were able to assist you with the issues you have been facing. It is a pleasure working with you and we look forward to continuing to help you manage your apartment.
4/5
GoogleMy partner and I recently moved into a flat managed by Intus Lettings. Rob was very transparent and attentive with the move and ensured a smooth transition to our new home. Furthermore Sarah has been supportive and accommodating since we moved in. We have had one or two issues since moving in which have been swiftly attended to and we are more than satisfied with the service we have received from Intus Lettings. Emily and Surinder
We are so happy that you like your new flat and that you are pleased with the service that you have received from Rob and Sarah. It has been a pleasure helping you move into your new home and we hope you are very happy in it.
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Sheffield has the most, with 181 reviews rated 4.5 out of 5, followed by Manchester with 50.
The two Intus Lettings offices, by town:
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