Trusted Agent profile
★★★★★
188 reviews across 2 offices and 4 platforms
Intus Lettings has two offices, in Sheffield and Manchester. Together they have 188 reviews on four platforms, rated 4.4 out of 5 overall.
138
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
4
Reviews on Yell
All 2 offices
43
Reviews on Trustpilot
Business-wide
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Intus Lettings's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAbsolutely amazing management company, I dealt with Naomi, Harrison and Caitlin and all three were fantastic. I was new to renting and they set up alerts for a building i was interested in, answered all my questions and were just amazing in general. The flat was in perfect condition and when there was a small issue (not their fault) just after moving in they had it sorted asap. Thank you so much ☺️
1/5
GoogleThe service has been very unprofessional and disappointing. I would not recommend this agency unless they improve their communication, take responsibility for their mistakes, and resolve maintenance issues more quickly. Expected better after hearing and watching reviews on here .
1/5
TrustpilotDisappointing Experience
The service has been very unprofessional and disappointing. I would not recommend this agency unless they improve their communication, take responsibility for their mistakes and resolve maintenance issues more quickly.
5/5
TrustpilotAbsolutely amazing management company
Absolutely amazing management company, I dealt with Naomi, Harrison and Caitlin and all three were fantastic. I was new to renting and they set up alerts for a building i was interested in, answered all my questions and were just amazing in general. The flat was in perfect condition and when there was a small issue (not their fault) just after moving in they had it sorted asap. Thank you so much ☺️
5/5
TrustpilotExcellent Lettings Experience from Start to Finish
I’ve had a really great experience with Intus Lettings. From the very beginning, everything has been smooth and stress-free. The moving-in process was handled seamlessly, and any questions or paperwork were sorted in a very timely manner. What made the experience great was the clear communication and efficiency, nothing ever felt complicated or drawn out, which made the whole process much easier. The team has been friendly, professional, and quick to respond to any queries. Overall, I’d highly recommend Intus Lettings to anyone looking for a smooth and positive rental experience.
5/5
TrustpilotHighly recommend Intus Lettings
The letting agents were always attentive and always made themselves available with regards to enquiries. They made the process very straightforward and were very informative
5/5
GoogleGreat lettings agency, responsive, quick and friendly. Would recommend.
5/5
GoogleI had a great experience with Intus Lettings, and I can’t recommend them enough! From start to finish, everything was smooth and stress free. A big thank you to Naomi, who was absolutely fantastic throughout the whole process super helpful, professional, and always quick to respond. She made what can often be a stressful experience so much easier.
5/5
TrustpilotGreat experience
I had a great experience with Intus Lettings, and I can’t recommend them enough! From start to finish, everything was smooth and stress free. A big thank you to Naomi, who was absolutely fantastic throughout the whole process super helpful, professional, and always quick to respond. She made what can often be a stressful experience so much easier.
5/5
GoogleVery quick and efficient! Great communication and quick replies. I'd definitely recommend!
5/5
TrustpilotExcellent staff team
Amazing experience with the team from the Sheffield branch - especially Naomi and Harrison, who made it a smooth experience start to finish. Friendly, patient and made what could have been a stressful experience seamless and as stress-free as possible. Excellent - highly recommended!
5/5
GoogleReview based on Sheffield branch - The letting agents were really helpful from the viewing to the move-in day. They made the necessary adjustments where possible to ensure that I could rent my current apartment.
5/5
GoogleGreat company to deal with, fantastic staff, great communication an all round pleasure!
5/5
TrustpilotThe letting agents were really helpful…
The letting agents were really helpful from the viewing to the move-in day. They made the necessary adjustments where possible to ensure that I could rent my current apartment.
5/5
TrustpilotAmazing customer service
Amazing customer service, nice apartment
5/5
TrustpilotHelpful and kind service
Denique was very helpful and kind to deal with for our move-in process and made it very easy on us.
5/5
GoogleBig thank you to Rob and Sarah. Two great agents who care about your property and will advocate for you plus have great customer service.
5/5
GoogleI've been with Intus lettings for several years now, they've always been incredibly professional and efficient. With dealing swiftly with an array of issues from replacement sofas to kitchen worktops.
5/5
GoogleI’ve had a great experience with Intus Lettings Sheffield! Their team is super responsive, quick to solve issues, and always professional. Communication has been smooth, and they genuinely care about their tenants. I appreciate their efficiency and friendly service, highly recommend! Thank you for making my renting experience hassle-free!
5/5
GoogleI had a fantastic experience with Intus. Naomi was professional, friendly, and always quick to respond to any queries. The rental process was smooth from start to finish. Highly recommend!
5/5
GoogleGreat experience with Intus lettings from the initial enquiry to view the apartment all the way up to move in. Naomi was great at helping me move in smoothly, responding to any questions super fast. The maintenance team also respond super quick & get any tissues sorted straight away. Would 100% recommend this letting agency!
5/5
GoogleExcellence, dedication, and humanity,these are the hallmarks of Intus. From start to finish, they demonstrated a level of service that far exceeds expectations and sets a gold standard in the industry. Naomi, in particular, exemplifies what true professionalism and care look like. During the festive season, when many others were unavailable, she worked tirelessly to ensure my move was seamless. She tackled complex reference challenges with creativity and determination, ensuring that nothing delayed the process. Her ability to combine efficiency with a genuine human touch made all the difference, and I can’t express how much I appreciated her unwavering support. This ethos of excellence extends to the entire team. Sarah, leading the maintenance team, acted quickly and compassionately, ensuring every issue was resolved with care and precision. Jason’s expertise and attention to detail brought a level of professionalism that gave me total peace of mind. Their teamwork reflects an agency that doesn’t just meet expectations , they redefine them. What sets Intus apart is their ability to blend professionalism with heartfelt compassion. They don’t just provide a service; they become trusted partners, going above and beyond to ensure their clients feel supported every step of the way. Their dedication to solving problems and creating positive experiences is truly inspiring. To Naomi and the entire team, I am deeply grateful. Your exceptional work has not only set a new benchmark but has also shown me what is possible when commitment meets compassion. If you’re looking for an agency that combines expertise, care, and results, Intus is the one to choose.
5/5
GoogleIt's been a truly wonderful experience with you guys during my stay at the property. Regular checks and repairs to make sure occupants remain comfortable. The delectable gentleman Harrison Banks made this easy for me as he was prompt to reply to my messages/repair requests and always had a listening ear at all times. Keep it up Intus!
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sheffield has the most, with 181 reviews rated 4.5 out of 5, followed by Manchester with 50.
The two Intus Lettings offices, by town:
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