5/5
GoogleVery helpful and professional
Agent replied · 15 June 2024
Thank you for your valued review Charity from The Team @ H&W
Trusted Agent profile
Hythe and Waterside Lettings in Southampton
★★★★★
560 reviews across 2 offices and 3 platforms
Hythe and Waterside Lettings has two offices, all in Southampton. Together they have 560 reviews on three platforms, rated 4.8 out of 5 overall.
158
Reviews on Google
All 2 offices
6
Reviews on Facebook
Business-wide
396
Reviews on Trustpilot
Business-wide
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Our offices
Hythe and Waterside Lettings's two offices, most reviewed first. Each has its own page.
Latest reviews from every Hythe and Waterside Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery happy with excellent service !
Agent replied · 15 June 2024
Thanks Steve, much appreciated 😊 …
5/5
Googlevery friendly, helpful & efficient
Agent replied · 15 June 2024
Thank you for your review Jacqueline, much appreciated, glad to be of service, long May it continue. Thanks from The Team.
3/5
GoogleInitially good, but since property inspection has been out sourced things have not been as good.
Agent replied · 15 June 2024
Thanks for your valuable feedback Emma, we will take a look at this area of our business, speak with the outsource team and will endeavour to improve the inspection service asap. We’ll be in touch to discuss your concerns too. Thank you.
5/5
GoogleThe staff at Hythe and Waterside in Hythe are helpful, energetic and always ready to help. . and they LISTEN. They listen to any problems, patiently then act on that almost immediately.
Agent replied · 15 June 2024
Thank you Morag, it’s always great to receive such a fab review, it keeps our standards high and staff motivated in going ‘above and beyond’. Much appreciated. COMMUNICATION and LISTENING is key. Thanks again. Darren & The Team
5/5
GoogleHighly recommended ! Excellent team. Very friendly and professional. Always striving to resolve any issues quickly and effectively. Special thanks to Megan for all you support.
Agent replied · 15 June 2024
Thanks Steve, how many years has it been? Too many to count… we really value your custom and continued support. Lynne
2/5
GoogleWe had a problem that would have easily been resolved but took a few days and we ended up communicating directly with landlady and trades. In future would not go via them as agents.
Agent replied · 15 June 2024
Thank you for your review Colette, we appreciate your feedback, your rating is unfortunate, as we always strive to give the best service, which you can see from our reviews. However in this case, as you are aware, it was a quick boiler repair, however we were let down by the first gas engineer who cancelled, we then immediately called the second engineer who was delayed in calling as he was very busy with jobs at that very moment. This is not our usual service and we can assure that it was an absolute one off. Under the circumstances it would be appreciated if you could consider revising your star rating as you will have realised now that the situation that occurred was out of our hands. Thank you
5/5
GoogleWe have been with Hythe and Watersiide Lettings for over 20 years, and have always found them pro-active. Any problems have been quickly resolved. Rental monies have always come in promptly and accurate invoices sent to us.
Agent replied · 15 June 2024
Thanks Garth, 20 years and counting, so pleased to have been of service for so long, your custom is highly valued and review very welcomed by the team, many thanks and best regards to you & Elaine, Lynne
4/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Thank you Gerald much appreciated from the team
3/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Thank you Julian 😊 We will strive to get your rating higher. …
5/5
GoogleI would highly recommend Hythe and Waterside, they provide a fantastic service. Thank you Megan for all of your help and advice.
Agent replied · 22 October 2024
Thanks Emma, Megan and the Team always appreciates the feedback.
5/5
TrustpilotExcellence
Right from the onset, the care and attention given by all the staff at Hythe and Waterside has been great!! Their emails/phone calls are prompt and clear. They’re a great team who are willing to help in sometimes stressful situations. Highly recommend.
Agent replied · 28 July 2025
Thanks Morag, this fab review means the world to us and our ’Buyers, Sellers, Landlords & Tenants’, very proud 😊
5/5
TrustpilotRenting a house
Professional and easy procress
Agent replied · 28 July 2025
Thanks Alaa for your positive review, definitely welcomed by the team 😊
5/5
TrustpilotCompassionate and hard working
The only agents to treat us like humans, so full of kindness and compassion they went above and beyond to help us find our next rental property. We couldn’t appreciate them more, such a wonderful team with an astounding attitude and work ethic.
Agent replied · 28 July 2025
Thanks Claire for your honest, heartfelt review. It will go a long way to inspiring the team to keep providing a first class service, going ‘above and beyond’, and will give credit to that all important ‘job satisfaction’ 😊
5/5
TrustpilotWest facing.
Darren has persevered with this sale for many months before we were ready to market, and always sounds professional and knowledgeable; cheerfully negotiating two deals, the second after we were let down. The office team, fronted by Maddie is always communicative, and flexible when I edited the brochure (sorry). They are organised, and chase the professionals to ensure things move on and don't fall down cracks. (Hope the pro's don't mind - but that's their problem).
Agent replied · 28 July 2025
Thanks Mark, as you have now experienced, Hythe & Waterside are passionate about their service, committed to going ‘above & beyond’, proof is here within your very candid and honest review 👍
5/5
TrustpilotHythe and Waterside lettings are…
Hythe and Waterside lettings are amazing. From the start of my search to signing the paperwork. They were there for everything I needed to know.
Agent replied · 28 July 2025
Thanks Emma 😊so pleased that the service was ‘Amazing!’ We try hard to go above and beyond.
5/5
TrustpilotHythe and Waterside letting team are…
Hythe and Waterside letting team are always happy to help and contactable when ever needed. A great experience so far.
Agent replied · 28 July 2025
Thanks for your positive review, much appreciated by Darren and the team, it’s so important to have your great service validated. 😊
5/5
TrustpilotFriendly and efficient service
Friendly and efficient service, with excellent communication between parties.
Agent replied · 28 July 2025
Thanks Phil, fab news 😊
5/5
TrustpilotWould recommend
Many thanks for your help! Excellent service from start to finish, nothing was too much trouble. Would definitely recommend.
Agent replied · 19 June 2024
Thanks Judy, your review is invaluable and most welcomed 😊
5/5
TrustpilotQuick communication and friendly service
Easy to book viewing and hassle free move, quick at responding to any questions and accommodating to time requests.
Agent replied · 19 June 2024
Thanks Chloe, really great to know that your experience was, ‘Hassle free’, makes all the difference when moving, which is in general a stressful time. 😊
5/5
TrustpilotDarren and Maddie have made the whole process easy
Darren and Maddie have made dealing with Waterside a pleasure. Darren has been very helpful in the negotiation process and in arranging several viewings to the property. He and Maddie have been excellent in progressing the sale and keeping us well informed at every stage. Maddie particularly has kept right on top of the whole process regularly reporting to us and presumably the sellers. In summary, they take the whole sale process very seriously and are very customer focused.
5/5
TrustpilotLettings and Sale
We have used both the Lettings and Sales side of Hythe and Waterside Lettings. The staff are very good at keeping you informed of what's going on and they are very pleasant to deal with.
Agent replied · 19 June 2024
Fabulous to hear, means a great deal, thanks.
4/5
TrustpilotVery helpful and polite staff
Very helpfull staff who have swiftly dealt with issues with the house before moving in.
Agent replied · 19 June 2024
Thanks Wayne, positive feedback always welcome
5/5
TrustpilotGreat service provided
Great service provided and very friendly and helpful team. Would highly recommend.
Agent replied · 19 June 2024
Thanks Gail, feedback is very much appreciated 😊thanks for taking the time to write up the review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hythe and Waterside Lettings
Which Hythe and Waterside Lettings office has the most reviews?
Southampton (Hotspur House) has the most, with 473 reviews rated 4.8 out of 5, followed by Hythe and Waterside Estate Agents with 473.
Where are the Hythe and Waterside Lettings offices?
The two Hythe and Waterside Lettings offices, by town:
- Hythe and Waterside Estate Agents: The Pier, Southampton, SO45 6AU, SO45 6AU
- Southampton (Hotspur House): Hotspur House, The Pier, Hythe, Southampton, SO45 6AU
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