Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleA remarkable real estate agency with flawless service. Their team is effective, amiable, dynamic, and highly skilled. Despite the current challenging renting situation in London, I had a positive experience of renting a flat through Horton and Garton. A special appreciation and thanks to Shiyane Carpenter for her constant availability, friendliness and ensuring a seamless and stress-free transition into my new home :)
Nicole · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Nicole, Thank you for sharing your 5 star review and welcome to Hammersmith. Always a pleasure to see such an amazing review which proves genuine customer service and estate agency communication is a real skill and well done Shiyane and the lettings team moving you in. On Behalf of Shiyanne and all of us here at Horton and Garton we all wish you the very best settling into your new home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe recently appointed Horton & Garton on the sale of our property and were very pleased with the service. We had used other estate agents previously, and I feel that Horton & Garton really went above and beyond - especially in terms of communication. We received regular feedback on viewings and a weekly update, and were always able to reach someone as and when needed. Julien in particular worked hard to sell our property and we are very grateful. Phil guided us through the process with practical and reasonable advice, and we appreciated his even-keeled manner throughout. Many thanks to H&G. We would certainly appoint H&G again in the future.
Neelum · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Neelum, thank you for your business working with you and your Wendell, W6 home and thank you time to share the 5-Star review with your selling experience working with the Horton and Garton sales team. We were delighted with the result, and we have now got you moving in the right direction and congratulations on seeing the sale through!
On behalf of Julien and Tadas and the sales team all the very best settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleI have just bought my dream home in Brackenbury Village through Horton & Garton and can only highly recommend them as Estate Agents. They have unrivalled knowledge of W6 and unique access to properties in the area. Julien specifically was patient with my search and took the time to understand my needs. When it came to the negotiations, Phil was professional, balanced and facilitated good communication with the vendors. The whole team then pulled out all the stops and this allowed me to complete before Christmas. I am really delighted to have been able to buy my dream home. A big thank you to all at Horton & Garton and especially Phil and Julien who were superb throughout! Chris
Christopher · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Chris, thank you for sharing your sharing your super 5-Star review on your recent purchase working with Horton and Garton. Congratulations moving into your new home before the holiday season, it was a rather protracted conveyance, but patience prevailed. On behalf of Julien, Phil and all of the team here at Horton and Garton all the very best settling into your new Brackenbury Village house and home. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleWe recently bought our family house from Horton & Garton and were very pleased with the service. The process was quite complicated with difficult negotiations, however H&G played a key role to smooth the process, allowing us to close the deal, while keeping both ourselves and the Seller in a happy position. Particular outstanding work was done by Tadas who showed high professionalism and patience throughout the long and stressful process. John Horton, the owner of H&G, knows the area extremely well and was very helpful in advising us. Would strongly recommend the agency for future buyers or sellers.
John · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Morning John, Welcome to Hammersmith and thank you for your time to share the 5- Star review with your buying experience working with Tadas and the team here at Horton and Garton.
I would say that this both a challenging and protracted purchase however patience and dogged determination was necessary, and the transaction was expertly managed by Tadas keeping all parties on the same page.
Congratulations seeing the purchase through, and we were delighted with the result. On behalf of Tadas and all the sales team best wishes settling in to your new family home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleBrilliant service. Tadas provided us with updates without prompting, and was very clear and fair in all communications. As first time buyers we found his advice and support really valuable. Overall the service left us feeling that Horton and Garton is highly professional and offers extremely high standards in how it treats buyers (you'd imagine the same for sellers too!).
Imogen · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Imogen, Welcome to Stamford Brook, Hammersmith, W6… Congrats on the exchange and I am sure you are already packing for the move day. Thank you for your time to share the 5-Star review with your experience working with Tadas here at the Horton and Garton sales team.
As the business owner it my genuine pleasure seeing and reading such wonderful positive comments on the buyer customer experience. Tadas and his communication skills are first class and he demonstrates this daily and is held in high esteem by his colleagues and industry peers.
On behalf of Tadas and the sales team all the very best with the imminent move to your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleHorton & Garton have been fantastic - from the first viewing the service has been miles ahead of the competition. All of the viewings were straight forward to organise, the viewers were knowledgable (we had some viewings with other agencies who didn't know the basics such as square meter of the flat, or simply just not turn up), and all the staff are great to deal with, especially Joel & Nick.
At times, it felt like you were the only guys who gave us guidance. I highly recommend dealing with Horton & Garton.
Liam · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning Liam and Lorrie, thank you for sharing your sharing your wonderful 5-Star review and congratulations on the recent exchange and imminent completion. It has been our pleasure working with you and your and welcome to Stamford Brook and Ravenscourt Park and your new Hammersmith W6 home.
I remember you travelled a long way to see this property and you were 100% focussed from the initial offer acceptance, through the conveyance process and all the way to the completion date and move in.
Well done Nick and Joel in the team for expediting matters with your solicitor and making the move date happen and I am not sure lesser agent could not have managed how we ensured matters moved forward effectively. 10/10 Nick and Joel.
On behalf Nick, Joel, myself and the team here at Horton and Garton we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleGreat experience of purchasing a property with Horton & Garton. From my initial enquiry, through to viewings and the sales process, everything was dealt with swiftly and professionally by Joel and Nick. Would recommend.
Tim · 2 June 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hi Tim, Welcome to Hammersmith and riverside living. Thank you for sharing your super 5 Star review working with Horton and Garton. On behalf of Joel and Nick and all of the team here at Horton and Garton all the very best settling into your new home. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleHorton & Garton have been fantastic - from the first viewing the service has been miles ahead of the competition. All of the viewings were straight forward to organise, the viewers were knowledgable (we had some viewings with other agencies who didn't know the basics such as square meter of the flat, or simply just not turn up), and all the staff are great to deal with, especially Joel & Nick.
At times, it felt like you were the only guys who gave us guidance. I highly recommend dealing with Horton & Garton.
Liam · 2 June 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Good morning Liam and Lorrie, thank you for sharing your sharing your wonderful 5-Star review and congratulations on the recent exchange and imminent completion. It has been our pleasure working with you and your and welcome to Stamford Brook and Ravenscourt Park and your new Hammersmith W6 home.
I remember you travelled a long way to see this property and you were 100% focussed from the initial offer acceptance, through the conveyance process and all the way to the completion date and move in.
Well done Nick and Joel in the team for expediting matters with your solicitor and making the move date happen and I am not sure lesser agent could not have managed how we ensured matters moved forward effectively. 10/10 Nick and Joel.
On behalf Nick, Joel, myself and the team here at Horton and Garton we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleMichelle Baxter is superb. Very professional, kind & fast!
Attila696 · 3 May 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hello Attila, Thank you for your super review. John Horton, Owner and Director
★★★★★ 5/5
GoogleVery professional service from Shiyane Carpenter and the team at Horton and Garton. The process from viewing to securing the property was seamless.
Mike · 3 May 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hello Mike, thank you for sharing your sharing your super 5-Star review with your recent experience working with Horton and Garton on the rental of your property.
Delighted with the result and closing the rental. On behalf of Shiyanne and all the lettings team we wish you all the very best for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleI bought the flat I am in through Horton&Garton a few months ago. Their marketing of the property was thoroughly professional, office staff were attentive and efficient when answering the telephone and the sales negotiator I dealt with was patient, reliable and swift to help on all occasions.
Caroline · 3 May 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hi Caroline, Thank you very much for your wonderful review. I trust you are now settling in well to your new Brackenbury Village home. On behalf of all the sales team we wish you all the very best for 2023. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe can't thank Shiyane and the team at Horton and Garton enough for their help in finding us an amazing flat in such a short space of time! The team were always prompt in their responses to any queries/questions we had which gave us the confidence in the moving process and we felt well supported by the team.
Nikita · 3 May 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hi Nikita, Thank you for sharing your 5 star review and welcome to Hammersmith. Always a pleasure to see and read such wonderful comments as genuine customer service is a real skill and well done Shiyane and the lettings team moving you in. On Behalf of Shiyanne and the team here at Horton and Garton we all wish you the very best settling into your new home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleThank you, Michelle!
Michelle was incredibly helpful when it came down to the "short strokes" of our purchase, facilitating last minute inspections with builders and liaising with vendor, ensuring that vacant possession was properly provided on sale completion.
She did everything with a big smile on her face and was very kind looking after Stella, our daughter, whilst my wife and I looked around the property.
A charming, kind and tenacious person to work with! Thank you.
Henry
Henry · 3 May 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hi Henry and Sarah, Welcome to Hammersmith and Brackenbury Village living. Thank you for sharing your super 5-Star review and on behalf of Michelle and all of the team here at Horton and Garton all the very best settling into your wonderful new home. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleA remarkable real estate agency with flawless service. Their team is effective, amiable, dynamic, and highly skilled. Despite the current challenging renting situation in London, I had a positive experience of renting a flat through Horton and Garton. A special appreciation and thanks to Shiyane Carpenter for her constant availability, friendliness and ensuring a seamless and stress-free transition into my new home :)
Nicole · 3 May 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hi Nicole, Thank you for sharing your 5 star review and welcome to Hammersmith. Always a pleasure to see such an amazing review which proves genuine customer service and estate agency communication is a real skill and well done Shiyane and the lettings team moving you in. On Behalf of Shiyanne and all of us here at Horton and Garton we all wish you the very best settling into your new home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GooglePaul is a breath of fresh air, knowledgeable, professional with considerable experience for the Chiswick market. Whether you are buying or selling, he will be a perfect choice. He managed to find us our perfect home. Compared to our experience with our agents, his personalised service is a different class.
Rhoda · 16 April 2023 · Horton and Garton London (161)
Agent replied · 16 April 2026
Thank you very much, Rhoda.
I was very pleased to find you something off-market, and as soon as we met I was confident it would be the one for you, Andrew and the kids.
Let me know when you are ready to show off the makeover, it would be great to see the house again.
All the very best.
★★★★★ 5/5
GoogleThank you so much Kay/Karen. Both have been absolutely wonderful, professional and patient in my purchase experience. They have been in total control throughout the purchase and made a very smooth transaction by acting to keep the vendor and my solicitors up to date with information and solving issues between both parties. I highly recommend the staff at the office for both selling and buying in W4 area as they have a very good knowledge of the area. Keep up the good work team H&G in Chiswick. Look forward to the next transcation !!!
IMH · 16 April 2023 · Horton and Garton London (161)
Agent replied · 16 April 2026
Hello Jai, Thank you for posting your 5-Star review with your experience buying your new Chiswick home and working with Horton and Garton. On behalf of Kay and Karen and all the sales team here at 161 Chiswick High Road we wish you all the very best. Kind regards, John Horton, Director and Owner.
★★★★★ 1/5
GoogleOver expensive properties.
Zoe · 16 April 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Dear “spammer”, We note that your profile has given over 20+ 1star* reviews to estate agents of late, however we have no record of speaking with you or having any contact with Horton and Garton in both our Hammersmith and Shepherd’s Bush, and Chiswick offices. We are proud to have achieved an average 98.3% of asking price on properties sold in September 2022, (and 98.7% of all listing prices SOLD and completed in 2021) due to our accurate and honest listing prices. Do feel free to contact us if we can be of assistance with your property search, however I politely ask that you remove this inaccurate review and suggest that you can personally focus on the genuine positives over nefarious negatives. Your review has been forwarded to google as spam. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleThank you very much Horton and Garton for your professional guidance and advice which has been incredibly useful in our decision making with the sale of our family house. Paul Cooney, Louise Jones and John Horton.
Louise · 16 April 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Hello Louise, Thank you for sharing your review. We look forward to working with you in the near future. Kind regards, John Horton MNAEA MARLA, Director
★★★★★ 5/5
GoogleWe had a great experience at Horton & Garton. From the get go our sales negotiator, Tadas Kaziykonis, showed great dedication and commitment. He used his sales techniques to encourage and steer the interest of potential buyers in the best way. He also gave us very useful feedback throughout the entire process. Our sale wasn’t a very easy one, with the buyers being very particular. But Tadas’ patience and good humour kept the deal on track, despite our own frustrations. I can honestly say that without Tadas’ tireless efforts the sale would not have gone through. Cheers, Tadas! We are deeply indebted to you.
Dominic · 16 April 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Hello Dominic,
Thank you for sharing this first class 5 star review with your experience working with Horton and Garton and the recent sale and completion of your wonderful Shepherd’s Bush, W12 house and home.
Thank you for the opportunity of Horton and Garton working with you. Our approach and strategy delivered, as planned and we secured the genuine willing and able buyer who is now settling into their beautiful new home.
As the business owner reading and hearing such comments is my pleasure and I know very well how challenging our business can be and to hear how Tadas exceeded expectations and ensured closure and success.
Another textbook sale… I say this probably too much and yes there were issues raised on the survey and the conveyance and we overcame these matters… I say it to all clients and buyers that the hard work starts from point of sale to exchange/completion; and as you said it Tadas kept all parties onside and we closed the sale.
Congratulations on the sale and your onwards move… On behalf of Tadas, Phil and the sales team all the very best for 2022. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleThe team are excellent and were always quick and pragmatic in responding. I felt they really cared and would go above and beyond while giving honest and transparent feedback. Highly recommend for selling your house in Chiswick.
Alex · 16 April 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Hello Alex, first up thank you for your business working with you and your house over the many years… firstly as a Chiswick, W4 let and managed landlord and secondly working with us from the selling side as our vendor, and, finally sharing your super 5-Star review.
This is what I would the estate agents “textbook sale” and we were delighted with the result and closing the sale on best terms. Stay in touch and pop in and see us the next time you are back in West london. On behalf of Louise J, Laura E, Kay B, Kay C, Mala M and Louise W (all the sales team) we wish you all the very best for 2022. Onwards and upwards… Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleAbsolutely fantastic agents
I have never sold a property in my life so this was all very new to me.
Karen and Kay got me through the whole sale explaining everything in a way I could understand perfectly
We had lots of agent options in Chiswick but I know we chose the best.
10/10 company
Warren · 16 April 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Hello Warren, Thank you for your business and for posting your 5-Star review with your selling experience working with Horton and Garton. On behalf of Kay and Karen and all the sales team here at 161 Chiswick High Road we wish you all the very best. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe bought a flat via Louise Jones recently. Louise has incredible knowledge about the market and the area, and shows impressive competence and business acumen in managing the process and handling our inquiries, which is critical in us having a smooth process overall. She is always very helpful and very polite. We really enjoyed working with Louise throughout the process.
Xu · 16 April 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Morning Rui, thank you for sharing your experience and the 5 star review. Louise leads by example and is supported by a seasoned and experienced team of agents who are often found going the extra mile for their customers and clients. Thank you for your patience and having seen this wonderful Bedford Park property myself on behalf of Louise and all the team we wish you all the very best. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePaul Cooney of Horton & Garton has an intimate knowledge of the Chiswick property market . He was easy to deal with, but also a trusted ambassador to represent our interests to potential buyers. After a rather impersonal experience with a bigger agency, it was a relief to deal with one single person as a continued point of contact from start to finish of the process. Paul represents a boutique service that pays for itself.
Dougal · 16 April 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
What an incredible review - thank you so much Dougal.
With your sale, we had one of those perfect sales you get from time to time.
Perfectly executed from start to finish.
All the best to you, Aimee and the kids.
★★★★★ 5/5
GoogleI have recently sold my house through Horton an Garton and received a really fantastic service. Tadas was amazing from start to finish. He was extremely proactive, professional, helpful and really impressive. He managed the sale of our house brilliantly and we encountered some complex issues along the way. I cannot recommend the agency more highly and am very grateful for the support I received.
Nikki · 16 April 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Good afternoon Nikki,
First, I would like to say thank you for your business and we really enjoyed working with you on the sale of your house and home. Secondly, thank you for sharing your review on this platform view with your selling experience working with the Horton and Garton sales team and your comments with how Tadas ensured the smooth process from point of sale to exchange and completion.
Another textbook sale… and success, I always say when we are working with the very best properties and clients, we deliver in achieving the best result. Congratulations on the sale and on behalf Tadas, Phil and the sales team all the very best for 2022. Kind regards, John Horton. Director and owner.
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