Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleOn the 21st of June, I received a call from Horton & Garton confirming two viewings ( Alexandra House and Shepherd Bush) scheduled for the upcoming Saturday at 12pm. They assured me that they would send a confirmation email with all the necessary details. Excited about the potential properties, I rearranged my plans and made arrangements to come to Hammersmith.
However, on the day of the viewings, I decided to double-check with the agent to confirm the viewing times and addresses. To my dismay, the agent informed me that no one had signed me in yet. I was taken aback by this news, as I had specifically received a call to confirm the appointments and had rearranged my schedule accordingly.
What frustrated me the most was the lack of responsibility and accountability from the agent. Not only did they fail to follow through with their promise of sending a confirmation email, but they also showed no remorse for the inconvenience caused. It was disappointing to realize that no one had taken the initiative to ensure that my appointments were properly scheduled.
As a prospective buyer, I expected a higher level of professionalism and organization from the agent. This experience left me feeling disregarded and disrespected. It is essential for agents to understand the impact their actions, or lack thereof, can have on individuals who invest their time and effort in property hunting.
In the future, I hope Horton & Garton improves their communication protocols and ensures that all appointments are diligently recorded and confirmed. Professionalism and responsibility should be the cornerstone of any customer-oriented service, and this experience fell short of those expectations.
Nomadbama · 22 July 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Janice, Thank you for bringing this to my attention. Please can you email office@hortonandgarton.co.uk and we will follow up with you "off line" and I can look into this matter further. Please mark your email FAO John Horton. Thank you very much. John
★★★★★ 5/5
GoogleMy partner and I are first time buyers. Julien and the rest of the team at Horton & Garton did a great job on the transaction. They were charming to deal with and were very good at managing communications between us and the seller, even during periods when there was frustration on one side of the deal or the other
Joseph · 22 July 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning, Joseph, thank you for sharing your 5 Star review with your experience working with Julien on your recent purchase of your new Brackenbury Village, W6 house and home.
Welcome to BV and on behalf of Julien and the team all the very best for 2023 and settling into your new Hammersmith home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleMy partner and I recently bought our house together from H&G and Michelle was our agent.
Michelle is highly professional and pleasant to work with. She is very responsive and always came to the property when we needed her there and went above and beyond to help with issues that inevitably emerged during the transaction. She is extremely organised, communicative, and friendly.
Ultimately, we were buying our property during a very unstable time (post mini budget and rapid rate rises) with a lot of market uncertainty; I'm sure that if we didn't have Michelle diligently brokering the deal, it would have fallen over. I'm so very thankful we had her as our agent and we'd definitely work with her again.
Libby · 22 July 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Morning Libby, thank you very much for sharing your sharing yout 5-Star review on the google review platform. Buying a home and a property and working with ‘some’ estate agents can be a real bind, there are The Good, The Bad and The…. Indifferent... Thankfully for your purchase was with Horton and Garton and Michelle Baxter was your agent and with her guidance, expertise and advice the offer process and conveyance was managed effectively from day one point of sale through to completion. Michelle is diligent, focussed and responsive to all her clients and buyers and is a well-respected member of the team. On behalf of Michelle and myself we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleIn terms of sales, Horton & Garton know their patch very well and were able to obtain offers on our house for the asking price within days - twice, in fact, as the first buyer fell through. We also asked them to help us find a smaller house in the area, and they took a lot of time to understand our requirements. Ultimately, we decided not to go ahead but that was more to do with housing stock on the market than Horton & Garton. We were impressed by the personal service this local independent agency offered and the way they were always available for advice generally.
Christina · 22 July 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Morning Christina, thank you for posting your 5 Star review with your experience working with Horton and Garton on both the sales side and search for a new home. As it sometimes can happen, we could not secure you a property to buy despite securing you the buyer. I look forward to working with you in the future and I am sure we will be able to introduce you to a suitable home and property in the future. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleFantastic service. Friendly, helpful, and efficient. Always quick to respond. A pleasure to deal with from my first viewing to the day I collected my new keys.
Gwendoline · 2 July 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Good morning Gwendoline, thank you for sharing your 5-Star review with your experience working with George Smith on your recent purchase of your new Ravenscourt Park home. Your purchase was a textbook smooth sale with a special mention to George for ensuring the conveyance was effectively managed from point of sale through to exchange and completion.
Welcome to Hammersmith, W6 and on behalf of George and myself we wish you all the very best for 2023 and settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleWe appreciate Shiyane and H&G team for helping us find a flat. Shiyane’s energy, passion, and her communication skills relieved our stress of house finding amid the competitive renting market. My leasing process was further supported by an awesome team that responded to each of my questions with an amazing speed and explained all the detail to us with lots of patience. Great service! Highly recommend!
Huang · 2 July 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Good morning, Huang, thank you for your time to share the 5-star review with your experience working with Shiyanne and the rental team with rental of your West London house and home. It is such a pleasure to read and see such wonderful comments with regards to the whole team, securing the property and managing the set-up of the tenancy agreement smoothly and effectively.
On behalf of Shiyanne, Michael, and Aggie and the and the letting team in closing the deal and making it all happen best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 1/5
GoogleOn the 21st of June, I received a call from Horton & Garton confirming two viewings ( Alexandra House and Shepherd Bush) scheduled for the upcoming Saturday at 12pm. They assured me that they would send a confirmation email with all the necessary details. Excited about the potential properties, I rearranged my plans and made arrangements to come to Hammersmith.
However, on the day of the viewings, I decided to double-check with the agent to confirm the viewing times and addresses. To my dismay, the agent informed me that no one had signed me in yet. I was taken aback by this news, as I had specifically received a call to confirm the appointments and had rearranged my schedule accordingly.
What frustrated me the most was the lack of responsibility and accountability from the agent. Not only did they fail to follow through with their promise of sending a confirmation email, but they also showed no remorse for the inconvenience caused. It was disappointing to realize that no one had taken the initiative to ensure that my appointments were properly scheduled.
As a prospective buyer, I expected a higher level of professionalism and organization from the agent. This experience left me feeling disregarded and disrespected. It is essential for agents to understand the impact their actions, or lack thereof, can have on individuals who invest their time and effort in property hunting.
In the future, I hope Horton & Garton improves their communication protocols and ensures that all appointments are diligently recorded and confirmed. Professionalism and responsibility should be the cornerstone of any customer-oriented service, and this experience fell short of those expectations.
Nomadbama · 2 July 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hi Janice, Thank you for bringing this to my attention. Please can you email office@hortonandgarton.co.uk and we will follow up with you "off line" and I can look into this matter further. Please mark your email FAO John Horton. Thank you very much. John
★★★★★ 5/5
GoogleMy partner and I are first time buyers. Julien and the rest of the team at Horton & Garton did a great job on the transaction. They were charming to deal with and were very good at managing communications between us and the seller, even during periods when there was frustration on one side of the deal or the other
Joseph · 2 July 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Good morning, Joseph, thank you for sharing your 5 Star review with your experience working with Julien on your recent purchase of your new Brackenbury Village, W6 house and home.
Welcome to BV and on behalf of Julien and the team all the very best for 2023 and settling into your new Hammersmith home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleMy partner and I recently bought our house together from H&G and Michelle was our agent.
Michelle is highly professional and pleasant to work with. She is very responsive and always came to the property when we needed her there and went above and beyond to help with issues that inevitably emerged during the transaction. She is extremely organised, communicative, and friendly.
Ultimately, we were buying our property during a very unstable time (post mini budget and rapid rate rises) with a lot of market uncertainty; I'm sure that if we didn't have Michelle diligently brokering the deal, it would have fallen over. I'm so very thankful we had her as our agent and we'd definitely work with her again.
Libby · 2 July 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Morning Libby, thank you very much for sharing your sharing yout 5-Star review on the google review platform. Buying a home and a property and working with ‘some’ estate agents can be a real bind, there are The Good, The Bad and The…. Indifferent... Thankfully for your purchase was with Horton and Garton and Michelle Baxter was your agent and with her guidance, expertise and advice the offer process and conveyance was managed effectively from day one point of sale through to completion. Michelle is diligent, focussed and responsive to all her clients and buyers and is a well-respected member of the team. On behalf of Michelle and myself we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleThank you so much Kay/Karen. Both have been absolutely wonderful, professional and patient in my purchase experience. They have been in total control throughout the purchase and made a very smooth transaction by acting to keep the vendor and my solicitors up to date with information and solving issues between both parties. I highly recommend the staff at the office for both selling and buying in W4 area as they have a very good knowledge of the area. Keep up the good work team H&G in Chiswick. Look forward to the next transcation !!!
Jai · 21 June 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Hello Jai, Thank you for posting your 5-Star review with your experience buying your new Chiswick home and working with Horton and Garton. On behalf of Kay and Karen and all the sales team here at 161 Chiswick High Road we wish you all the very best. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GooglePaul is a breath of fresh air, knowledgeable, professional with considerable experience for the Chiswick market. Whether you are buying or selling, he will be a perfect choice. He managed to find us our perfect home. Compared to our experience with our agents, his personalised service is a different class.
Rhoda · 21 June 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Thank you very much, Rhoda.
I was very pleased to find you something off-market, and as soon as we met I was confident it would be the one for you, Andrew and the kids.
Let me know when you are ready to show off the makeover, it would be great to see the house again.
All the very best.
★★★★★ 1/5
GoogleRating only, no written review.
Ovace · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Ovace, A belated note to acknowledge your 1 star review which is the ultimate back handed compliment. Thank you. Now after 6 months after posting your review I can publicly say I was delighted that the purchase completed at the listed asking price. Our octogenarian client was delighted with Horton and Garton that your efforts to gazunder at the last minute of the conveyance failed. Wishing you all the very best for 2023. Kind regards, John Horton Director, and Owner
★★★★★ 5/5
GoogleRating only, no written review.
Ho · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Ho Yung, Thank you for your your 5 star rating. All the very best for 2023 and settling into your new home. Kind regards, John Horton Owner and Director
★★★★★ 5/5
GoogleFantastic service. Friendly, helpful, and efficient. Always quick to respond. A pleasure to deal with from my first viewing to the day I collected my new keys.
Gwendoline · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning Gwendoline, thank you for sharing your 5-Star review with your experience working with George Smith on your recent purchase of your new Ravenscourt Park home. Your purchase was a textbook smooth sale with a special mention to George for ensuring the conveyance was effectively managed from point of sale through to exchange and completion.
Welcome to Hammersmith, W6 and on behalf of George and myself we wish you all the very best for 2023 and settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleDear John
Just to say thanks so much for the generous donation of a dozen bottles of Prosecco, as well as half a dozen Magnums, for our charity Harvest Festival Supper, last week at St Peter's Church. A great time was had by all, and (more importantly) the event raised around £1000 for local charities The Upper Room and the Glass Door, to support those who are homeless and in need. The support Horton and Garton give to local causes is always much appreciated!
(Revd) Charles Clapham
Vicar, St Peter's Church, Hammersmith
Charles · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Charles and all at St Peter's
Thank you for your review and well done on raising £1000 on the night for the charities Upper Room and The Glass Door. See you soon. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy flat mate and I recently moved into one of the flats they let and have so far had a great experience. Shiyane was extremely kind and reassuring through the process making the stressing of moving to a new place minimal.
Ella · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning Ella, Thank you for sharing your super 5 Star review with your experience renting your new home and your experience working with Shiyane and the lettings team. Best wishes settling in and we were delighted you moved you in smoothly. On behalf of Shiyane and all the team best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GooglePhil & team were very professional and efficient throughout.
Phil was very pro-active communicating between Buyer's solicitors and my solicitors to ensure delays were kept to minimum.
Alan · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Alan,
Thank you for sharing this first class 5- Star review with your experience working with Horton and Garton and the recent sale and completion of your home.
Thank you for the opportunity of Horton and Garton working with you. Our approach and strategy delivered, as planned, and we secured the genuine willing and able buyer who is now settling into their beautiful new home.
As the business owner reading and hearing such comments is a genuine pleasure. I would say another textbook sale… I say this to all vendor clients and buyers too “that the hard work starts from point of sale to exchange/completion”.
Congratulations on the sale and your onwards move… On behalf of Phil and the sales team all the very best for 2023. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleIf you are a landlord and considering using Horton and Garton to manage your property - do it!! Alanna in the property management team could not be more helpful. She has gone above and beyond on several occasions. She has both the landlord and the tenants best interest at heart and responds to situations accordingly. As a landlord she has taken even the small things off my plate but also has managed a major leak efficiently and professionally! I could not recommend her or the team more highly!
Amelia · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning Amelia, Thank you for your business and for your 5 star review. Alanna and the Property Management consistently take care of the details whilst delivering a first class customer experience. On behalf of Alanna and both the Property Management and Lettings teams we all wish all the very best for 2023. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe had a complicated purchase within a very long chain.
H&G has been a great partner selling our flat in this difficult context.
Would definitely recommend!
Andréanne · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Andreanne, thank you for sharing your 5 start review. Knowing the history of the marketing and sale and the challenges with a tricky above chain I can only say well done you for keeping your determination, your eyes on the finishing line and your continued patience. On behalf of Julien, Phil and the sales team here at Horton and Garton we all wish you the very best settling in to your new family home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleShyiane she has excellent communication skills. She has been incredibly helpful and informative keeping me up to date regularly with questions on matters regarding my rented property. I highly recommended Horton and Garton as result of this!!!
Vanda · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning Vanda, Thank you for sharing your super 5 Star review with your experience renting your new Stamford Brook home. As the business owner it is always my pleasure to see and read these positive reviews. My colleague Shiyane and the lettings team always go the extra mile in delivering a level of outstanding service to landlords and tenants alike. Moving home can be a stress and working with some estate agents can be even more of a challenging exercise… so we are delighted we moved you in smoothly. On behalf of Shiyane and all the team best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleElla Flood has been immensely helpful finding a house to rent in London. She was efficient, informative, and available by email, WhatsApp and phone call. It took me less than 24 hours to secure a property with her, and she made the process a lot less stressful than usual. Highly recommend!
Maria · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Maria, Welcome to Brackenbury Village, Hammersmith, W6… Thank you for your time to share the 5-Star review with your experience working with Ella in the Horton and Garton lettings team.
As the business owner it is always a pleasure seeing and reading such wonderful positive comments on the customer experience. Ella is first on the telephone or Whatsapp before an email is typed out from the desktop and her ability to communicate effectively is well above his industry peers. On behalf of Ella and the lettings team best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 1/5
GoogleWorst agency I've dealt with. They didn't do a proper check on the property before renting it out so they had people doing work on it throughout the first month of us moving there. They delayed our moving date last minute because they wouldn't check if they received monies when I literally sent them proof of transfer first thing, leaving me basically homeless for about 3 days with very short notice.
Luke was rude and would ignore my desperate messages asking when we would be able to move in.
Once we moved in, we realised the property was crazy mouldy, something that they didn't even bother mentioning and an obvious health hazard.
Would not rent from them again.
Julia · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Julia, it is of course disappointing to read your review, we would have been better able to assist and overcome your first impressions if I was aware of the matter during your tenancy. There were unexpected delays to the commencement of the tenancy on safety grounds that we would never overlook, tenants safety and wellbeing is priority. We do not manage the property and the works were of the landlords remit and we have never been made aware of any mould issues. Luke is no longer working with the business however having reviewed your property file I have determined that my colleagues went above and beyond to move you in as quickly as possible whilst adhering to the necessary regulations including the need for cleared funds. Thank you for sharing your feedback and I am confident we could have overcome this if we had spoken at the time. Kind regards, John Horton MNAEA MARLA Owner and Director.
★★★★★ 5/5
GooglePhil and his team (special mention to Julien Vidal) did exactly what they said they would do: sold my house efficiently, calmly and intelligently at a price that represented fair value for both the buyer and me. A best in class performance that sets them miles apart from many, if not all of their local competitors. Many thanks!
Bobby · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Bobby, thank you for sharing your sharing your 5-Star review and huge congratulations on the exchange and completion. Delighted with the result and it has been our pleasure working with you and your wonderful Brackenbury Village house and home.
I always sy it… that when we are working with the very best homes, we achieve the best result for our clients. It is a team effort closing every sale and on behalf of Julien Phil and all the team we wish you all the very best for 2022. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleTadas Kaziukonis has been a delight to work with and Horton & Garton are very lucky to have him. He has remained closely by our side on our house purchasing journey - only showing us properties that he knew would tick the right boxes. My husband and I are about to complete on our first dream house together in the dream location of Brackenbury Village and Tadas has been instrumental in helping us to achieve this. We feel quite sad that we will no longer be in regular touch with him as he is a true gem! Thank you so much Tadas for all you have done for our family x
Sarah · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Sarah, Congratulations on securing your dream home with Horton and Garton and welcome to Brackenbury Village Hammersmith, W6. What a super 5-Star review.. Your testimonial is music to my ears and to our next potential client(s).
On behalf of the sales team we wish you all the very best for 2023 in your new home. Kind regards, John Horton Director, and owner.
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