Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThank you very much to Hugh at Horton and Garton. You were a pleasure to work with and made everything so seamless and easy. No question or request was too much and you were super flexible with our timings etc. Thanks again and would thoroughly recommend using H&G and especially Hugh! Harriet & Tom
Harriet · 16 April 2025 · Horton and Garton London (172 King Street)
Agent replied · 16 April 2026
Good morning Harriet, Thank you for your 5 star review working with Hugh here at Horton and Garton sales team. Well done on such a speedy transaction from offer acceptance to exchange of contracts within 6 weeks... It is possible working with all the right parties making the move happen. On behalf of Hugh and the sales team all the very best settling into your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe have just sold our family house in west London with the help of Horton and Garton. At the outset I had not appreciated what a rollercoaster it would be, and all the complexities. Based on our experience, Horton and Garton are outstanding. We worked with Matthew Clarke and John Horton. At each stage, they were focused, supportive, professional and positive. They also brought bags of common sense, experience, tenacity and good humour to the process. I now see what a difference a really good estate agent can make. Whether you are buying or selling, or thinking of it, I would strongly recommend Horton and Garton.
Edward · 16 April 2025 · Horton and Garton London (172 King Street)
Agent replied · 16 April 2026
Hello Ed and Mog, Thank you. Thank you. Thank you... firstly for your instructions to market and sell your family home, secondly for your patience with the process and sticking to our guidance and advice and thirdly for such a wonderful review... If i could reciprocate with a google review you would get 6 stars! Or as I would say that's an 11/10 review. There is a significant difference between estate agents and "it is the ‘ronseal’ moment and we did what it said on the tin". Experience and knowledge, a professional work ethic and transparent honesty go a long way in the property business. I know Matt Clarke handled the marketing and sale, the negotiation and the conveyance process with 100% professionalism and despite the hurdles and walls in every sale we clinched the deal. On behalf of Matthew and all of the team here at Horton and Garton we wish you and the family all the very best settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI recently purchased a property through Horton and Garton, and the entire experience was exceptional. Stuart was incredibly responsive and warm, always making time to answer questions and guide me through each step of the process. He truly made what could have been a stressful experience feel effortless.
A special mention also goes to Louise, the manager, who was spot on when she said I would love the property. She really took the time to understand what I was looking for. It’s clear that she knows her market well and has a genuine interest in matching people with the right home.
Even my solicitor commented on how impressive the team at Horton and Garton were, particularly in terms of communication and organisation. Stuart and Louise, really went above and beyond to make the process as smooth as possible. I highly recommend them to anyone looking for a caring, professional, and efficient estate agent!
Caroline · 16 April 2025 · Horton and Garton London (161)
Agent replied · 16 April 2026
Goor morning Caroline, Welcome to Chiswick, W4 and you are officially now a Chiswickian... Thank you for your time to post and share your 5 Star review working with Horton and Garton on your recent purchase. It is my genuine pleasure to see and read these wonderful comments on the buying/selling experience working with Stuart and Louise and the sales team here at 161 Chiswick High Road. Best wishes settling into your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleReally great estate agents, were always available to discuss and showed us some nice properties. Had a particularly good experience liaising with Shyanne and Aliyah.
Thank you H&G team!
D · 16 April 2025 · Horton and Garton London (161)
Agent replied · 25 December 2024
Hello and thank you for your time to share your experience working with the Chiswick Horton and Garton lettings team. On behalf of Shiyanne, Alliyah and all of the team all the best settling into your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe have had a great experience working with Horton and Garton buying our first home. They are really knowledgeable of the local market and have been really hands-on and helpful through the whole process. Stuart has been an absolute star throughout the purchase, answering all of the questions we have had, setting up constructive communication between us and the vendors and making sure everything was running to our desired timelines. We exchanged exactly on the day we planned to! John and Louise were also a great help at the offer and negotiation stage. We would definitely recommend Horton and Garton to anyone looking to buy in Chiswick and will certainly use them if we ever decide to sell.
Hester · 16 April 2025 · Horton and Garton London (161)
Agent replied · 25 December 2024
Hello Hester, congratulations and welcome to Chiswick… a big thank you for your time to post your 5 star review and share your experience working with Stuart and Louise here at Horton and Garton on the purchase. It was a team effort and our pleasure working with you throughout the process. On behalf of Stuart, Louise and the sales team we wish you all the very best for the holiday season and a happy new year 2025 moving in to your new home. Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleWe recently sold our property through Horton and Garton’s (
Chiswick branch), and we couldn’t have asked for a better experience. From the very beginning, Louise Jones and her dedicated team were attentive, knowledgeable, and highly professional. Their expertise and guidance were apparent at every stage, from the initial valuation right through to completion.
Louise was always on hand to answer any queries and kept us informed with regular updates and honest feedback. The team’s attention to detail and proactive approach ensured our home was presented beautifully, resulting in a swift and successful sale.
My wife and I are immensely grateful for their hard work, and we would not hesitate to recommend Horton and Garton to anyone looking to sell their property in Chiswick. Their commitment, communication, and personal touch truly set them apart.
Andrei · 16 April 2025 · Horton and Garton London (161)
Agent replied · 25 December 2024
Good afternoon Andrei,
Firstly, thank you for your business and your instruction appointing Horton and Garton with the marketing and sale of your Chiswick, W4 house.
Secondly, thank you for your wonderful 5 Star review working with Louise Jones and Stuart Bunce seeing the move from point of sale through to completion.
With only 8 weeks from sale agreed to exchange and completion this was one of the speedier transactions this 2024.
On behalf of Louise, Stuart and all of the sales team we wish you all the very best settling into your new home.
Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleShiyane was one of the loveliest estate agents, she always updated me and kept sending me options that would work. Although I found with someone else I will definitely call for her help the next time I look. Thank you!
Georgina · 16 April 2025 · Horton and Garton London (161)
Agent replied · 25 December 2024
Hello Georgina, thank you for your time to share your experience working with Shiyanne here at the Chiswick Horton and Garton lettings team. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleStuart was fantastic from day 1 throughout the entire house purchase process. While this was the first time we were buying a house, Stuart’s help and support made the whole process less stressful, as he helped us in every single step. He also made things move a bit quicker where things got a bit stuck, which is always well appreciated.
Thank you again for everything Stuart!
Nicolas · 16 April 2025 · Horton and Garton London (161)
Agent replied · 25 December 2024
Hello Nicokas, thank you for your 5 star review working with Stuart here at the Horton and Garton Chiswick sales team. Stuart is very knowledgeable and knows Chiswick and his W4 ‘patch of London’ very well. It is always my pleasure to see and hear such comments and words in a review.
Best wishes settling in to your new Chiswick home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleShiyane from Horton & Garton was so helpful for our search, we'd definitely come back!
Freddie · 16 April 2025 · Horton and Garton London (161)
Agent replied · 25 December 2024
HI Freddie, thank you for your time to share your experience and 5 Star review working with Shaiyanne here at the Chiswick Horton and Garton lettings team. On behalf of Shiyanne and the team all the best settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleGreat experience ! Prompt and responsive service. Shiyane and the team managed the move in brilliantly
Adi · 16 April 2025 · Horton and Garton London (161)
Agent replied · 23 October 2024
Hi Adi, Thank you very much for your time sharing your 5 star review working with Horton and Garton and Shiyanne with your recent move. On behalf of all the lettings team we wish you all the very best settling into your new Chiswick home. Kind regards, John Horton Director and Owner.
★★★★★ 1/5
GoogleI never give bad reviews and I review places very often. Given the strong reviews, we expected a decent experience atleast.
As a landlord myself, I’m really shocked to be on the other end of the spectrum. Would never provide any of our tenants close to this experience.
Anyways, here’s the story of our property search.
The staff we interacted with: Shiyane and Alanna
We recently viewed a property in Chiswick, the agent Shiyane was very fast with responding and getting the offer in and signed. She was friendly and great at the time, answered all our questions promptly.
We did feel slightly pressured to move into the place weeks earlier than expected, as we were told it was super competitive with 6 offers. We were advised to probably ask for any furniture change after the offer as it’s more likely to be accepted. When we spoke to the neighbours we were told the house has been empty for 3/4 months.. so it that was clearly a lie. I think we were initially told the landlords were in Australia/New Zealand then in Singapore so I guess this should’ve rung red flags of the inconsistency.
After we signed the contract, we then requested whether we could sell a piece of furniture, give the landlord the proceeds or whether the landlord can just take away one of furniture pieces, which generally was the consensus that these conversations can happen after. The agents didn’t even exercise the idea, and pushed back to even want to speak to the landlord. I guess we were naive to believe them during the property viewing, so that was probably us being too trusting.
Anyways, before we were putting the offer down, Shiyane mentioned the house would be cleaned, gardeners will be in.. so we didn’t feel the need to formally ask for a clean, again I was naive.
When we were given the keys, this is when we saw excretion stains and pubic hair in the toilet (wasn’t present during our viewing). Dust and cob webs, spiders everywhere. Baring in mind we’re paying at the higher end of rent and didn’t negotiate anything down.
I bought this up with Shiyane and was handed to Alanna, she said they already had a basic clean done. I showed her photos of the toilet seats having human excretion all over them and she said a deep clean wasn’t requested. Although this would’ve been classified a basic clean.
As soon as we started moving in, I had a very bad asthma attack, I’ve never seen dust so bad. If I didn’t have my inhaler I would’ve been admitted to hospital, baring in mind I never carry my inhaler as it’s incredibly rare for me to have these. The dust was too heavy for my lungs to handle it. If they had a simple vacuum clean and checked before the handover as they advised, I would never have had to leave the house for couple days to sort out my health.
It’s been a move from hell so far. Please don’t trust them and ensure everything is air tight and anything advised is written on paper, as these guys are borderline scammers.
We’re now stuck in a place with old stained furniture (see mattress, only one example) that we’re not allowed to change and a lot to clean before I can actually move in. I can’t physically be in the house without ending up in hospital.
I’ve attached photos for reference.
Rifat · 16 April 2025 · Horton and Garton London (161)
Agent replied · 23 October 2024
A Senior member of our Lettings team will be in contact to discuss your concerns and assist with any outstanding points relating to the property. As this is a public forum we also need to refute the false allegations - the property categorically was only vacant for one month, two cleans were carried out between the tenancies and there were multiple offers on the property. We are a ‘people business’ please do speak with us directly, we will resolve what we can and reason through any other points.
★★★★★ 5/5
GoogleWorking with Horton and Garton was sincerely a pleasure and, although I was not their direct client, but representing as the vendor in selling my property to their buyer, they were always contactable, professional, well mannered, even with all my incessant pestering and chasing to help get things over the line and exchanged/completed. Louise particularly was outstanding and consistently went above and beyond to keep the chain informed and on track!! Thank you!
Dan · 16 April 2025 · Horton and Garton London (161)
Agent replied · 23 October 2024
Morning Dan, Thank you for your 5 star review working with Horton and Garton. It always a pleasure to see and hear such positive comments... I always say to both vendor clients and buyers that the hard work in every sale starts from point of sale through to exchange. Congratulations on clinching the deal. On behalf of Louise and all the sales team we wish you all the very best. Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleI’ve just sold my flat with Horton and Garten and I’m so happy that I chose to sell with them.
From an initial meeting with John Horton himself to Stuart in the Chiswick office seeing me through to completion I felt informed and looked after.
Stuart was great - really helpful, communicative and extremely efficient at sorting any niggles.
H&G’s local knowledge and personal touch made the whole process go really well and I highly recommend them.
K · 16 April 2025 · Horton and Garton London (161)
Agent replied · 23 October 2024
Hi Kate, BIG thank you for your wonderful 5 Star review. You bought your property with Horton and Harton and after almost 15 years we have sold your home... Delighted with the result and probably the smoothest sale of the year - which is a team effort between vendor, solicitor and estate agent. On behalf of Stuart and all the team we wish you all the very best for 2024 and beyond. Kind regards, Director and Owner.
★★★★★ 5/5
GoogleLouise Jones was the best choice from the very beginning. We left keys with her and she enabled buyers that were well resourced and able to complete a sale in a difficult market.
She provided guidance to the whole chain and eased tension when some vendors were anxious and steered us towards completion .
A very valuable service and committed to the best outcome. Highly recommended.
Diane · 16 April 2025 · Horton and Garton London (161)
Agent replied · 23 October 2024
Good afternoon Diane, Thank you so much for your time to post your 5 Star review working with the Chiswick Horton and Garton sales team. I always say that we must be working with the very best clients, the best properties and buyers to be successful in the start and close the house sales process. Delighted with the result and on behalf of Louise and all the sales team I would like to say a final thank you for your business and we wish you all the very best for 2024 and the future. Kind regards, John Horton. Director and Owner.
★★★★★ 5/5
GoogleHorton & Garton, Chiswick, were absolutely amazing during my property search and purchase. Buying my first property, on my own, was a little daunting and confusing at times but Michelle and the team were so helpful and answered every question I had along the way. I’m happily in my new home now and am hugely grateful for the support I received along the way. Michelle was fantastic; so caring and attentive and became a friend along the way too!
Emily · 16 April 2025 · Horton and Garton London (161)
Agent replied · 23 October 2024
Hi Emily, Thank you very much for your time sharing your 5 star review working with Michelle at Horton and Garton buying your new Chiswick property. It is a genuine pleasure to see and hear such positive comments from both purchaser and vendor with the buying/selling experience. On behalf of Michelle and all the sales team we wish you all the very best settling into your new Chiswick home. Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleDhara and the rest of the team were incredibly helpful along every step of the purchase. As first time buyers, they were informative and supportive during the process!
Liam · 16 April 2025 · Horton and Garton London (161)
Agent replied · 24 August 2024
Hi Liam,
Thank you for your super % Star review. On behalf of the sales team all the very best settling in to your new Chiswick, W4 home. Kind reagrds, John Horton Director and Owner.
★★★★★ 5/5
GoogleDhara has been fantastic at helping with the purchase of my new home. She’s kept everyone informed at all times, and her constant enthusiasm was infectious to keep everyone happy when any small issues arose.
A massive thank you for all of your hard work and overall brilliance!
Richard · 16 April 2025 · Horton and Garton London (161)
Agent replied · 24 August 2024
Hi Richard, Welcome to W4 Chiswick... Thank you for sharing your experience and 5 Star review working with Dhara at the Chiswick Horton and Garton sales team. On behalf of Dhara and all of the sales team we wish you all the very best settling into your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI recently sold my property through above agency. I cannot express how committed and efficient the entire team are. They completely understood the challenges that I was facing and went beyond expectations to support me making the sale through. Some examples include showing a viewing on Sunday just to accommodate the viewer, providing number of supporting materials around the cladding etc and so forth. Louise, Michelle and Dara did so much and I cannot thank them enough.
Mitra · 16 April 2025 · Horton and Garton London (161)
Agent replied · 24 August 2024
Hello Mitra, Thank you very much for your wonderful 5 Star review and most importantly thank you for your business. When we work with the very best properties and clients, we achieve the right result with the best buyer and price. On behalf of all of the Chiswick sales team all the very best for 2024. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleStuart has been a joy to work with - friendly, helpful & responsive from initial viewing to completion. Many thanks, Stuart and team!
Martha · 16 April 2025 · Horton and Garton London (161)
Agent replied · 16 April 2026
Hi Martha,
Many thanks for sharing your 5 Star review working with Stuart in the sales team at Horton and Garton. Congratulations on your purchase, wishing you all the best settling in to your new home and welcome to Chiswick! Onwards and upwards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleStuart Bunce and the team at Horton & Garton were truly spectacular. We were first time buyers and from the get go he demonstrated a much welcome, easygoing approach. The service was personalised, very human, and extremely professional. In our case, he went above and beyond and our positive experience was utterly down to his willingness to go the extra mile. We’d absolutely recommend them to anyone looking to buy in the west London area. Thanks again!
Adam · 6 April 2025 · Horton and Garton London (161)
Agent replied · 16 April 2026
Hi Adam and Hannah,
A huge thank you for your super 5-star review working with Stuart here at the Chiswick sales office. Congratulations on your purchase and move in... you have a truly wonderful home and on behalf of Stuart and the team all the very best settling in. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI would definitely recommend Horton and Garton. I found everyone I worked with, and in particular Hugh, to be very professional, helpful and communicative. They were instrumental in helping to complete the sale of my property within the necessary time frame.
Olivia · 6 April 2025 · Horton and Garton London (172 King Street)
Agent replied · 16 April 2026
Hello Olivia,
Thank you for sharing your 5 Star review working with Horton and Garton and the sale of your Brackenbury Village home. You completed the full circle buying with Horton and Garton and now selling too. I would like to say a BIG thank you for the loyalty and your decision to sell and work with us again. Working with the best clients and properties we also get to work with the very best genuine, willing and able buyers and well done Hugh Wright and your solicitor ensuring a smooth and speedy transaction. On behalf of all the team here at HG all the very best for 2025. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleLouise was excellent - her and her team ensured that we could exchange and complete on our sale and purchase simultaneously (and kept the transaction together for 6 months!)
Kirstyn · 28 March 2025 · Horton and Garton London (161)
Agent replied · 16 April 2026
Dear Kirstyn,
Firstly, thank you for your business and your decision to work with Horton and Garton with the marketing and sale of your Chiswick house. Secondly, for your patience in the process and thirdly for your wonderful super 5-star review working with Louise and the sales team here at HG W4. Congratulations on your sale and purchase and you proved the point that sometimes we all need a little more patience in the process… On behalf of Louise and the team all the very best settling into your new home and see you on the high road soon. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleHad a great experience buying a property through H&G. Hugh was very responsive and proactive, and I am very thankful for their help when buying my first home!
Emily · 26 March 2025 · Horton and Garton London (172 King Street)
Agent replied · 16 April 2026
Hello Emily,
Thank you for sharing your 5 Star review working with Horton and Garton on your recent purchase of your Brackenbury Village home. This purchase was a very efficient... could I say almost a "text book purchase" and you and your solicitors who expedited matters with a smooth conveyance... well done Hugh Wright, here at Horton and Garton and your solicitor ensuring the speedy transaction. On behalf of all the team here at HG all the very best settling in to your new home. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleHighly recommended. They are by far the best and most trusted estate agent in Chiswick, and the only one I would ever use. Professional and understanding, considerate and reassuring throughout. Stuart and Louise were first class. 11 out of 10, five stars all around. Ty so so much.
Gibb · 5 March 2025 · Horton and Garton London (161)
Agent replied · 16 April 2026
Hi Ben,
Firstly, I would like to say a BIG thank you for your instructions to work with you on the sale of your Chiswick W4 house. Secondly a thank you for your 5 Star review and kind words to the sales team in making the move happen. Every house sale may not be a straight or bump free road and I have to say this transaction … “had its moments… the down and the upside” however if a buyer changes their mind we go again and thankfully we secured the A1 willing and able buyers and the move happened… On behalf of all the sales team all the very best with the packing and the imminent move. Ben do pop in and see us at 161 The High Road when you are passing next! All the very best John Horton, Director and Owner.
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