Trusted Agent profile

Hopkins Homes estate agents in Thetford, Swanton Morley, Colchester and 3 more

4.1

★★★★★ Great

545 reviews across 7 offices and 2 platforms

Hopkins Homes has seven offices, in Thetford, Swanton Morley, Colchester (two offices), Ely, Mistley and Down Field. Together they have 545 reviews on two platforms, rated 4.1 out of 5 overall.

Google logo

3.9 / 5

73

Reviews on Google

All 7 offices

Trustpilot logo

472

Reviews on Trustpilot

Business-wide

Our offices

Hopkins Homes's seven offices, most reviewed first. Each has its own page.

Latest reviews from every Hopkins Homes office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Rating only, no written review.

Anastasia · 27 March 2023 · Hopkins Homes Ely

3/5

Google

Rating only, no written review.

Tony · 27 March 2023 · Hopkins Homes Ely

2/5

Google

The bins need emptying on the playground behind Orchard Estate...They are disgusting AGAIN

Phoebe · 27 March 2023 · Hopkins Homes Ely

1/5

Google

We tried to buy a property from Hopkins but they pulled the plug the day before exchange (presumably someone had offered more money for the house we were buying). We found Hopkins a very unpleasant company to deal with after we got part the initial Sales team.

Ruth · 27 March 2023 · Hopkins Homes Ely

5/5

Google

Rubbish they conned me out of £1,000 so don't buy from this lot there website is littered with bad reviews most also losing there £1,000 deposit

Stephen · 27 March 2023 · Hopkins Homes Thetford

4/5

Trustpilot

A good contact person makes all the difference.

Olivia Haldin of the Kingsfleet sales office most certainly made our experience of buying a home at Hopkins Homes a smooth one. She consistently got back to us swiftly. She always researched the points we asked about thoroughly and passed on any information clearly. This, without doubt made communication throughout the purchasing process as good as it could be and gave us a lot of confidence. Many thanks Olivia.

Jane · 25 March 2023 · Hopkins Homes Mistley

Agent replied · 10 June 2024

Thank you for sharing your experience with Olivia at Kingsfleet, Thetford. We'll make sure your feedback is passed on.

5/5

Trustpilot

Excellent service

Rating only, no written review.

Mike · 12 March 2023 · Hopkins Homes Down Field

Agent replied · 10 June 2024

Thank you

5/5

Trustpilot

We moved into our new house August 2022…

We moved into our new house August 2022 , now 6 months have past , we are over the moon with our new property Katie was wonderfull to deal with throughout the sales and handover process ,and still is greatAssistant site manager Lukas is great also, If you have an issue or problem ask them and is taken care of .So far all is good at St Geoges park hopkin homes

Guy · 24 February 2023 · Hopkins Homes Down Field

Agent replied · 10 June 2024

Thank you for your kind review. We wish you all the best in your new home.

1/5

Trustpilot

Hopkins Homes - Drive(ing) me insane

Drive(ing) me insaneWe moved into a Hopkins Home in Brightlingsea about eighteen months ago. To be honest wish I had not purchased as getting a response to snagging etc is appalling. just had to wait 6 months for a new kitchen cupboard door.We also have an ongoing problem with our drive. Hopkins in their wisdom lay drives consisting of stones over tarmac. The stones go everywhere and you are not issued with a stiff broom in your welcome pack. Stones end up on your car mats, on the pavement, in the road and generally everywhere. Basically in my opinion they are not fit for purpose so if you are buying a house insist on a paved drive. Update to Hopkins to clarify more details as requested.I have asked for my drive to be redone with just tarmac and received a reply today from Customer Care saying that nothing will be done about my drive. The drives are within planning regulations as Council have been down to check. They look nice when you move in but soon you are sick of stones everywhere and continual sweeping up of road and pavements. Stones go down our drain continually as they are loose.A simple remedy is just a plain tarmac without the stones. Block pavers are used on a lot of drives but our area which has 3 houses and approaching over one million pounds worth of property was deemed worthy not to have a proper road and drive surface.From a design point of view the drives are letting the design and appearance of the Hopkins sites.We now have a kitchen door finally.Still waiting on gutter check and drainage check reported at XmasIt would nice if Hopkins could respond with a comment regarding the drives as there are a lot of unhappy people with similar opinions on the estate.

Alan · 15 February 2023 · Hopkins Homes Down Field

Agent replied · 10 June 2024

We are sorry to hear that your experience has not been what you expected and that you are in touch with our Customer Care team to resolve these directly with you. Our tar sprayed shingle driveways are a key feature of our developments, providing the sympathetic look and feel of a bygone era. It is a premium product, often dismissed by other developers due to its cost when compared to tarmac or other block finishes. However, we fully appreciate that this may not be your personal choice of driveway and thank you for your feedback.

5/5

Trustpilot

Katie & Lukas, Hopkins Homes

We purchased our new house in Needham, St George’s Park. Katie was brilliant when purchasing the house, communication throughout was perfect, nothing was too much of an ask. Once we got the keys, earlier than expected, Lukas was so easy to deal with. Any small issue that we had was resolved very promptly. Id highly recommend Katie and Lukas along with hopkins homes. Thank you for everything you have done for me and my family. We have the perfect house.

Samuel · 8 February 2023 · Hopkins Homes Down Field

Agent replied · 10 June 2024

Thank you, Samuel, for taking the time to share your Hopkins Homes experience.We've passed on your lovely feedback to Katie and Lukas!

5/5

Trustpilot

Fantastic team and house

We purchased a home on the St Georges Park development in Needham Market a few months ago. We have been so pleased with both our new home and the Hopkins team onsite that we have dealt with (Katie & Lukas). The level of service both pre and post purchase that we received from Katie was outstanding. She regularly went above and beyond to accommodate or queries and requests and nothing was too much effort, she has been fantastic. The same can be said for Lukas, he has been brilliant answering any questions we have had and has also gone out of his way to male sure we are happy. As for the the house, we absolutely love it and have had no issues what so ever. We are very happy and glad we made this move.

Mr · 6 February 2023 · Hopkins Homes Down Field

Agent replied · 10 June 2024

We are thrilled with your feedback. Thank you from all of us - it is really appreciated.

5/5

Trustpilot

Thanks Hopkins (Heidi Norwich based!)

Absolutely over the moon with the service received from Hopkins Homes in Norwich, Norfolk. Heidi in particular guided me through all the steps, answered all questions I had being a first time buyer and was very efficient! She is an absolute credit to the Hopkins team! Can't recommend enough!

Oliver · 28 January 2023 · Hopkins Homes Down Field

Agent replied · 10 June 2024

Thanks for taking the time to leave a review Oliver. We are thrilled that you have chosen Hopkins Homes for your first home!

4/5

Trustpilot

Good customer service

The site staff Nick, Lukas and Katie were very helpful and accommodating throughout the purchase of our property and subsequent snagging issues.

Stephanie · 21 January 2023 · Hopkins Homes Down Field

Agent replied · 10 June 2024

Thank you Stephanie for your feedback.It's great to see that our local team have supported you as needed. We'll make sure your kind words are shared with the team.

5/5

Trustpilot

Barsham Vale, Beccles

From the first time of contacting the sales office at Barsham Vale, Beccles we have found Celia to be a total pleasure to deal with. She always kept us up to date and any query was dealt with efficiently. The site team are very friendly and helpful. We are very happy with our Hopkins home.

Tracy · 16 January 2023 · Hopkins Homes Down Field

Agent replied · 10 June 2024

Thanks for sharing your Hopkins Homes experience.We've passed on your lovely feedback to Celia and the team!

5/5

Trustpilot

Claire in sales and all the team at…

Claire in sales and all the team at Hopkins Homes Mistley went above and beyond to help us buy our first family home. They made themselves available to us at all times to answer any queries we had and made sure the process ran as smoothly as possible. The quality and finish on our home is without fault and I would 100% recommend a Hopkins Home to anybody looking for a new home.

Emma · 15 January 2023 · Hopkins Homes Down Field

Agent replied · 10 June 2024

Thank you for taking the time to share your experience. We will ensure that Clare and the team get to see your kind feedback and recommendation.We are thrilled that you have chosen Hopkins Homes for your first family home!

5/5

Trustpilot

Quality & confidence in the product ..

From first walking into the sales office several weeks ago at Millers Gate, Soham my experience with Hopkins Homes has been a pleasure. The ease and helpfulness of the sales representative, Brandon, has been consistently excellent. Full credit for having a enthusiastic knowledgeable person with a sense of humour and willingness to go the extra mile. I’m due to move in late January so hearing the progress updates confidence inspiring. Good job Brandon, thank you for all you’re help.

Roger · 25 November 2022 · Hopkins Homes Down Field

5/5

Trustpilot

We love our new home at Kingley Grove

We love our new home at Kingley Grove. Jo Chapman has been super helpful throughout, making the sales process easy and pleasant. Adam and Stuart work super hard to ensure everything is done to a high standard and they’ve dealt brilliantly with the inevitable occasional snag. Very happy with our purchase

VB · 25 November 2022 · Hopkins Homes Down Field

5/5

Trustpilot

A big thank you to Brandon at millers gate.…

A big thank you to Brandon at millers gate he has been more than helpful keeps us informed of any updates was very patient with all my questions. I am looking forward to completion and hope you call in to see finished result , we wish you well in your new position I’m sure you will do well.

Clare · 24 November 2022 · Hopkins Homes Down Field

5/5

Trustpilot

Buying a house on Kingsfleet

I've recently purchased a new build on Kingsfleet estate. I'm very happy with our home and location. Our sales consultant is very kind and made us feel very welcome. She's been extremely helpful with any questions or concerns we've had. The site team has also been very professional and helpful.

Cherie · 11 November 2022 · Hopkins Homes Down Field

5/5

Trustpilot

Kingley Grove, Melbourn

Just bought our home at Kingley Grove from Hopkins homes and are very happy with it, especially the build quality which is not only solid but also has a classic feel to it. Right from the time of reservation until now, Jo Chapman from the sales office has been extremely helpful and attentive to our requirements and concerns. Jo and the maintenance team (Adam and Stuart) have been dropping by time and again, to check if we were settling well and help us whenever required. Overall, highly recommend, if one likes the perks of a new build yet traditional looking home and the aftercare provided.

Kartika · 10 November 2022 · Hopkins Homes Down Field

5/5

Trustpilot

Great staff, lovely home

After we had reserved our home, the Sales Consultant we had been dealing with left, but this was perhaps for the best. Olivia, the new sales consultant for Kingsfleet, was wonderful in keeping me updated, and putting up with my anxious (annoying) emails.Even now if we need anything or have questions about the site Olivia is welcoming and happy to chat or signpost who to email.The house itself has a few minor snags, which Hopkins have been quick to address, and everyone has been polite and efficient in sorting these issues.The builders and tradesmen on site are friendly and courteous, always say good morning or give right of way to residents' cars.Overall we are very pleased to have picked a Hopkins home.

Briony · 9 November 2022 · Hopkins Homes Down Field

5/5

Trustpilot

Good houses, excellent staff

Our favourable impression of Hopkins Homes at the Melbourn Development started with Jo, at the Sales Office there. She was immediately friendly and helpful and, having chosen our house and embarked on the purchase, we realised how efficient and knowledgeable she was. She couldn't have done more to smooth the process for us. The houses are finished to a high standard and, compared to previous experience with other builders, we had relatively few snagging issues. Those that did occur were usually promptly resolved by Adam, the Site Manager, who was also a pleasure to work with.In some ways we were relieved we had sold our previous house and had had to take up rented accommodation prior to completion as the build programme with Hopkins is 9 months, which must be more difficult for anyone hoping to sell and move on the same date.All in all, we are very happy we found Kingley Grove in the pretty village of Melbourn and have been able to settle in so quickly over the last few months.

Jill · 31 October 2022 · Hopkins Homes Down Field

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Questions about Hopkins Homes

Which Hopkins Homes office has the most reviews?

Thetford has the most, with 490 reviews rated 4.1 out of 5, followed by Swanton Morley with 473.

Where are the Hopkins Homes offices?

The seven Hopkins Homes offices, by town:

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