Hopkins Homes Mistley reviews

★★★★★ 5/5

Trustpilot

Positive Experience

The initial greeting we received from "Lucia" at Brundell Meadows was welcoming and proffessional. Lucia explained the site developement and after we expressed an interest in "The Thurston -5bed she explained the various locations available and approximate development time scales.We we able to view the Thurton show house and afterwards she explained te various choices of finish and options of specification.In all Lucia answered all our queries and this gave us the confidence to identify two particular plots on which we have "first refusal ". Lucia is very personable, knowledgeable, proffessional and a credit and asset to your company.

Stephen · 10 October 2026

★★★★★ 5/5

Trustpilot

New purchase Hopkins Home

I have recently purchased a new home from Hopkins. I hand had a really positive experience. I cannot recommend Hopkins Homes highly enough, from the outset the team have been professional and really went over and above to cater for all my needs. Megan Helen and Mark are an absolute credit to the Team, nothing was too much trouble, they have all been incredibly accommodating. What really stood out was their exceptional communication anytime I reached out with a question they got back to me straight away. They made the whole process stress free and enjoyable. What truly blew me away was how understanding Megan and Helen were when I had to bring my 3 year old grandchild to the office for a hour, instead of it being stressful the team stepped in to entertain her and gave her colouring books so I could focus on the paperwork. That level of customer service is rare and I’m very grateful.

Louise · 2 October 2026

★★★★★ 5/5

Trustpilot

A brilliant first home-buying experience at The Elms

We’ve had such a great experience buying our first home with Hopkins Homes at The Elms in Woolpit. As first-time buyers, the whole process was completely new to us, but the Sales Executive Jason was brilliant from the start. He was really friendly and approachable and took the time to explain everything clearly, which made the whole process feel a lot less overwhelming. He was always happy to answer our questions and we really appreciated the help and support he gave us along the way. Since moving in, Ben and Georgie from the site team have also been fantastic. They’ve been really helpful in showing us how everything works in the house and have always been there if we’ve had any questions. We’ve had a few little snags, as you’d expect with a new home, but they’ve been really quick to sort everything out for us. It’s been a really positive experience from start to finish, and we’re so happy with our new home. We’d definitely recommend Hopkins Homes and especially want to say a big thank you to Jason, Ben and Georgie for making our first home-buying experience such a great one.

Georgia · 29 September 2026

★★★★★ 5/5

Trustpilot

I highly rate Hopkins Homes' Sales Adviser, Matt Jones

I met with Hopkins Homes' sales adviser, Matt, at Loddon Rise, after seeing an advert online for their final 2 bed new-build flat. From the moment I first met Matt, he was professional, welcoming and transparent with all details regarding both the flat and Hopkins Homes, as a builder and property provider. I have met with Matt twice now, completing paperwork and looking round the flat. Both times, he has provided comprehensive information and documentation and he took time to go through every aspect I needed to know about when reserving the flat and moving forward to purchasing it. At no point did I feel rushed, as Matt provided opportunities for me to ask questions and read through documents at my own pace. I highly recommend Hopkins Homes' professional, transparent and comprehensive approach to selling properties. Matt is a true asset to the company. Thank you, Matt, for your guidance and support so far. I look forward to continuing to work with you as I complete my purchase at the lovely estate at Loddon Rise.

Catherine · 28 September 2026

★★★★★ 5/5

Trustpilot

First impression Church Farm Drayton

We met with Michelle today at Church Farm Drayton to discuss the possible purchase of a home. Despite having never bought new build before and with loads of questions to be answered Michelle was extremely patient with us and very knowledgeable about the build. She made it a very pleasant experience and i’m hoping we will move forward with a sale in the future and would be very happy if Michelle was to facilitate this. Vanessa Utting

Vanessa · 24 September 2026

★★★★★ 1/5

Trustpilot

Not a great feel

I went to The Elms for a walk to get a feel for the place and it was very disappointing. The residents surely haven't been living there long and yet they already seem to lack care for the place. Houses closest to the sales office had left used poo bags outside the front door. There was rubbish everywhere. Not a single house down one road appeared to have ever been weeded. The houses looked messy and unkept. In another area the smell of bins was horrific. No idea how the house next to them could manage to have their windows open. I thought most new developments usually had something written in the contract about the appearance and upkeep of houses.

Customer · 16 August 2026

★★★★★ 5/5

Trustpilot

A Positive Experience with Hopkins Homes!

We had a really positive experience selling our home through Hopkins Homes' part exchange scheme and then purchasing our new home. The whole process was simple, straightforward, and hassle-free from start to finish. We found the design of our house thoughtful and well crafted, with that clever charm Hopkins Homes brings! We particularly valued being given the opportunity to sell privately as part of the process, a nice touch that suited our circumstances well and gave us extra flexibility. Communication was excellent throughout, with a smooth handover whenever team members were away or on annual leave, so we never felt left in the dark. Any questions we had were answered quickly enough. A special mention for Kim, who was fantastic throughout, knowledgeable, reassuring, and always clear on timelines and expectations. That clarity made a difference for us and we appreciated it! Kim has been a great asset to the process, and we couldn't recommend her, and Hopkins Homes, highly enough!

Alexander · 6 July 2026

★★★★★ 5/5

Trustpilot

Buy a Hopkins Homes home? Oh YES!

We've been in our forever home in Woolpit for just over two years now. The buying experience was trouble free (other than the bureaucracy none of us have control over), any snags were rectified quickly and the service we've had has been great when needed. Our man, Jason Hutton in the marketing suite on-site, has been excellent. Thanks Jason. Top Man!!

Stuart · 27 September 2026

★★★★★ 5/5

Trustpilot

Unexpected Help

We were buying a 2nd hand Hopkins Home from a vendor who was buying a new Hopkins Home - we had a few problems relating to our sale and the help we got from Hopkins Homes was superb even though we weren’t buying from them ! In particular Katherine Grant was an absolute star, with her knowledge and contacts we were able to keep our chain intact and complete our move, which at times looked destined to fail. Since moving into our 5 year old Hopkins Hones the local sales office team have been extremely helpful regarding our house specifications etc so I have nothing but good things to say about them and our house ! If only all new homes teams were like Hopkins Homes moving house would be a lot easier

Peter · 27 April 2026

★★★★★ 5/5

Trustpilot

Customer Service that Care

I purchased a property back in 2020 and the sales and customer services team were great. However, the reason for this review is that i contacted their customer services team a few days ago to ask if they had records of the tiles used in the property. I didn't expect much as its not as though they are gaining anything from taking time to deal with an old customer but Max was incredibly helpful and sent me the details of all the finishes for the house. Taking care of previous customers shows the culture of the business and really grateful to have support years after the initial purchase. Thank you, I can now add some tiles that match instead of re-tiling the whole bathroom!

Tom · 13 March 2026

★★★★★ 5/5

Trustpilot

Couldn’t be happier with my new Hopkins Home

I’m absolutely thrilled with my new Hopkins Home. The build quality is exceptional, and I’ve been really impressed with the overall finish and attention to detail. Jason and the whole site team have been incredibly helpful throughout my purchase. As a first time buyer it can feel quite scary, but they put me at ease from the start and made me feel confident at every stage. A special thank you to the Site Manager and Assistant Site Manager for their support during the home demonstration. They answered all my questions patiently and clearly, and it was reassuring to be offered ongoing help going forward, too. I genuinely feel like I’m in safe hands, and I’m so happy with my new home. Thank you Jason, Ben, Lukas and the whole Hopkins Homes team!

Annie · 4 March 2026

★★★★★ 5/5

Trustpilot

First home purchase

I’ve purchased my first home through Hopkins Homes and had the pleasure of working with Jason, and he was nothing short of superb. He was welcoming, friendly and nothing was too much. Because of his kind nature, I felt comfortable and confident going through the process and I couldn’t be happier in my new home! Thank you Jason & Hopkins team.

Kathy · 29 June 2026

★★★★★ 1/5

Trustpilot

No care for residents, just bottom line

I moved to the elms nearly two years ago and my mum has always wanted to move here since. During this time I've gone over the site plan and various plots with the sales team so many times to see which plots could be suitable for my mum. The sales team knew that having electricity in the garage was non negotiable. Typically the only garages that don't have electricity are where it would need to be run across another plot. Once my mum's house sold she chose a plot and at no point did the sale office say it didn't have electricity in the garage. Not even during the reservation. She would never have chosen this house if she knew and the sales team knew this. Mum completed yesterday only to find that there was no electricity in the garage. Absolutely devastated for my mum. On top of this, they changed the plans without any communication. So where my mum thought she would have nice flower areas either side of the front door, she now has a ridiculous ramp on one side. The ramp apparently is because the step up would have been too high. However the ramp raises the area in front of the door just marginally and still requires a step up into the house. The ramp is a trip hazard and I raised this with the sales team. The only answer we got back was the reason for the ramp. Whilst I understand this, the error clearly comes from them not building to spec in terms of road height to house height. No apology and no communication for their error. Mum was highly disappointed when she saw this. Visiting the house last night, I tripped up the ramp step so as expected it's a dangerous trip hazard. If you're going to put a ramp in, why not do it properly and take it either up to the door height, or at least a middle ground between the road and door height. Whoever came up with this and whoever signed this off should really have a word with themselves. The ramp was also created on the side of the house going away from the garage. Why would it not go in the direction towards the garage? There was also a small path that goes to the pedestrian footpath. Apparently it was too much effort to match up this path with the ramp path, so they just threw some ugly gravel stones in the gap. Same where the path meets the pedestrian path. The garage was built with a service door which was not on plan. Site Manager didn't even notice. The sale staff noticed about a week later when my mum asked to go round there. Service door would have been going into someone else's back garden. How can you not notice this? Me and my mum had noticed it as soon as it was built, about a week or so before this visit. Maybe if he was out on site more rather than sitting in the sales office drinking tea all day more would get done and more would get noticed. As for my own home, almost two years, snagging not completed. Had someone round in June 2025 who did nothing with the list of remaining issues. I haven't ever chased or been difficult. Then with staff changes I had the misfortune of a trainee visiting my house. She Absolutely should not be visiting houses alone as she just isn't competent enough and her behaviour is also unacceptable. Then after explaining that I would struggle over the next couple of weeks to be available, she sent a rude email telling me that if I didn't respond to her email that she would mark all jobs as complete. I questioned her openness to lie and asked her if she would also commit fraud by signing off the snagging but no response. Then there's the photo that someone at hopkins took of another residents van outside my house. This resident was recommended to me by the sales team to install additional kitchen units. However it seems that because the resident has complained and not backed down over his snagging, Hopkins have decided to be childish and vengeful by requesting head office if he could be asked not to park his vehicle there. So is he meant to carry all his tools round to my house to carry out the work? Absolutely pathetic. Photo seems to have been taken by someone at the sales office. How could your staff be so vengeful that they would actually try and prevent a resident from earning a living? Loved this place when I moved here but the staff changes have ruined this place and they just don't care. It will take another long review to go through all the issues I've had with my own home. One final thing, my mum's house wasn't even clean when she completed yesterday. Same thing happened with my house.

Nicole · 29 August 2026

★★★★★ 5/5

Trustpilot

Jason has been absolutely phenomenal…

Jason has been absolutely phenomenal with supporting us on our journey to purchase our new home! He has always been able to answer all our questions, guide us in the right direction and really puts our needs first. Hopkins are known for their exceptional detail and quality of homes, and this extends to their consultants who really care about what they do and care for everyone they come into contact with! Thank you Jason!

Rose · 29 November 2025

★★★★★ 5/5

Trustpilot

Matt @ Loddon Rise

I’m in the process of buying a house on the Loddon Rise site. Matt has been great. As a first time buyer it’s all new and overwhelming but Matt makes sure to keep me updated and is always happy to help if I have any questions. Very happy with my Hopkins’s experience so far.

JEM · 31 March 2026

★★★★★ 5/5

Trustpilot

**Fantastic service from Michelle at Church Farm**

We are currently looking to buy a home at the Church Farm development in Drayton, and Michelle from Hopkins Homes has been fantastic throughout. She has been friendly, helpful and incredibly efficient, answering all of our questions and making sure we have all the information we need. Most importantly, we have never felt rushed or pressured. Michelle has taken the time to make sure we feel comfortable with our decision and choose the home that is genuinely right for us. The service we have received so far has been excellent. Thank you, Michelle! We are currently looking to buy a home at the Church Farm development in Drayton, and Michelle from Hopkins Homes has been fantastic throughout. She has been friendly, helpful and incredibly efficient, answering all of our questions and making sure we have all the information we need. Most importantly, we have never felt rushed or pressured. Michelle has taken the time to make sure we feel comfortable with our decision and choose the home that is genuinely right for us. The service we have received so far has been excellent. Thank you, Michelle!

Chris · 21 August 2026

★★★★★ 4/5

Trustpilot

The Elms Woolpit

We placed a deposit on a bungalow under construction late summer subject to a sale of a property in the Midlands. Sadly we aborted this to Christmas but through out The Elms sales person Jason Hutton has been outstanding dealing with our numerous queries. He is an excellent representative of the Hopkins Company. Thank you Jason so sorry our purchase fell through.

Derek · 5 January 2026

★★★★★ 5/5

Trustpilot

Hopkins Homes: Interesting house designs and competitive prices. Abbots Vale, Bury St Edmunds: Caroline: a credit to Hopkins Homes.

Caroline, a sales executive at Abbots Vale in Bury St Edmunds is really helpful and informative. I visited today and Caroline gave ma a very thorough overview of the development. She also gave me a tour of 3 house designs. A credit to Hopkins Homes and a great customer service. Thank you.

Maggie · 1 March 2026

★★★★★ 5/5

Trustpilot

Excellent New Home and Service at Abbots Vale

Having never bought a new build home before we were unsure of what to expect. We are very pleased with our new home. Carolyn, the sales agent, is an absolute star and assisted us from our first visit and is still very helpful beyond completion. Also Dan, our on site liaison manager, has been very good at sorting out any snagging issues. Well done team Hopkins.

Poppy · 28 September 2026

★★★★★ 1/5

Trustpilot

Not a very good experience

Not a very good experience. All smooth at the start but then things dragged on, some of which was due to my circumstances, and a total lack of flexibility from Hopkins. It was other little things like very few updates, a total lack of options/choices, I asked for regular photos as we live 150 miles away, got one, taken out of the door of the sales office. Render colour changed last minute. Site manager couldn’t have been less interested, when I said I was keen to get in before school in Sept for my daughter, he literally shrugged his shoulders, wife was told ‘your house isn’t the only one we’re building’!! We pulled out of the purchase, reservation fee was kept but no communication, receipt or confirmation provided. Moved on….

Customer · 21 June 2026

★★★★★ 5/5

Trustpilot

My experience with Kim at Church View…

My experience with Kim at Church View has been nothing but perfect after I lost a property with another Developer in the area. Kim has always kept me UpToDate with the progress of my new build and I cannot wait to move into a Hopkins Home knowing that I will also get the same support.

Website · 13 December 2025

★★★★★ 5/5

Trustpilot

Hopkins Homes Stowmarket

I visited 4 Hopkins Homes sites in search of my perfect property. I eventually managed to secure a new home in Stowmarket. Carolyn was super helpful and was always able to give me responses about the home. I was given all the information that I needed and any additional information that I asked was provided to me.

Lee · 16 November 2025

★★★★★ 1/5

Trustpilot

We’ve had an ongoing issue with the… Hopkins homes

We’ve had an ongoing issue with the grouting in our kitchen floor, a structural engineer has also been out luckily the house is sound. He told us there was not enough screed under the tiles meaning the grout is constantly cracking open. We’ve now have a hole in our floor for over a month. Hopkins are very good at selling houses but there customer service and aftercare is shocking and we’ve had experiences of rude staff we are now also being ignored by the company so we will be contacting the NHBC this weekend about the ongoing problems

Mr · 5 June 2026

★★★★★ 5/5

Trustpilot

Amazing service

It was great using Hopkin homes. Jason was really helpful throughout the whole process, showing me around the property and always responding to any of my questions. Amazing support, very helpful and friendly people who helped me through everything.

Bex · 7 April 2026