Hopkins Homes estate agents in Thetford, Swanton Morley, Colchester and 3 more

★★★★★ 1/5

Trustpilot

DO NOT BUY A HOPKINS HOME.

Hopkins moved us into an unfinished house, which cost us around £4000 in fees that would have otherwise been avoided if they had taken the time to finish the house and complete to the proper standard. The other four properties in our phase of the development completed a month later, and we were essentially moved onto an active building site with work ongoing on both our home and the others at the same time. Contractors were letting themselves onto our property without permission and using our utilities. They dug up our lawn without asking and without notice. Hopkins refuse to acknowledge any of this and compensate us fairly. The house was completed to a diabolical standard, with us suffering a leak from our shower (which is installed incorrectly to begin with). After the leak we were stuck 6 weeks without a working shower cubicle in the middle of winter. Hopkins did not care about this, just giving excuse after excuse as to why it couldn't be sorted. It took nearly 10 months to complete the initial snagging list submitted when we moved in, and we still have ongoing issues that are yet to be resolved. We are not the only one to experience issues on our development - neighbours have also experienced extensive issues and have had to involve the NHBC to attempt to rectify their problems. This company only cares about your money - once they have it, they no longer care about your home, and you have have to fight to even get them to do the bare minimum to address any issues that arise. Save yourself time, money and stress and do not buy a home from this company.

Sam · 18 June 2023 · Hopkins Homes Down Field

★★★★★ 4/5

Trustpilot

HH delivered good customer service and we had no delays

HH delivered our home on time. Olivia (sales) from the Kingsfleet site, Thetford, was very good - always quick at responding, happy to re-send information and very informative. We want to thank Olivia for all of her brilliant work - she is an asset to Hopkins Homes. The assistant site manager's e-mail communication in response to our questions was not great, but he would often knock on our doors and answer questions or clarify things face-to-face. He was very pragmatic in dealing with our snagging list, and we are very happy to say that he (and HH employees) fixed all of our identified issues on the snagging list. On the day of completion, however, the house was unfortunately not cleaned at all, so we had saw dust in cupboards, the hinges were covered in paint and nothing was clean and if we were moving in on that day, we would not have felt happy moving our belongings into it.

Dom · 18 June 2023 · Hopkins Homes Down Field

★★★★★ 3/5

Trustpilot

A tale of 2 halfs

We are looking to buy a new home along the A14 from suffolk to norfolk. Had seen hopkins houses online so wanted to see what they were like. On sat we stopped at the needham market site and met Will who was so helpful and friendly, we didnt have an appointment, but he went out of his way to show us all the properties he had, we fell in love with both the houses and the site and had we been in a position to buy this weekend could have been very close to buying an available property he had.Forward to yesterday and the thetford site and a very different experience. As we have family in the area, this was a site we are very interested in. I had emailed Elenor at the site a few times to discuss our budget, time line and what we were inerested in. We booked an appointment to discuss the houses and view a few different styles she had available.We turned up at the appointment time to be greeted with an uninterested sales person. Told she couldnt show us anything as they had all been sold. We even told her we had upped our budget by 50k, still no interest. Told us we could view the show house, gave us some house details of what might be available in our timeline, and then pretty much ignored us.This has put us off hopkins houses if the presales care is this bad, i dread to think what aftercare is like.So we popped down the road to the taylor wimpy houses on same development and had a much better experience and will now be purchasing from them.

Colg · 29 May 2023 · Hopkins Homes Down Field

★★★★★ 5/5

Trustpilot

Wickhamgate

Lauren and Chad at Wickham Gate really went out of their way to help find the right new home for us. They were friendly and always professional - a pleasure to deal with.

Joan · 26 May 2023 · Hopkins Homes Down Field

★★★★★ 5/5

Trustpilot

What a fantastic experience buying with…

What a fantastic experience buying with Hopkins for my first ever home. Their communication with myself and recommendation of financial advisors and solicitors were greatly appreciated. They have contributed to the smooth running of my exchange. I would recommend Hopkins homes to anyone - Mandy in the sales office (Alconbury Weald) has been phenomenal. Excellent communication and highly professional - I cannot wait until my completion of my new home. Thank you.

Hannah · 15 May 2023 · Hopkins Homes Down Field

★★★★★ 5/5

Trustpilot

Excellent service and lovely houses

The purchase process has been really smooth. We love their houses. Mandy, the sales manager at Alconbury weald has done an amazing job, she is super efficient and helpful. She has been there -above and beyond - in every aspect. She replies to our requests promptly and always answers questions (even the silly ones) in a very professional manner. Since the very beginning, her assistance and support have made us (my partner and I) comfortable to proceed. She is super friendly too. Highly recommended.

Mr · 7 May 2023 · Hopkins Homes Down Field

★★★★★ 2/5

Trustpilot

Have your home checked before signoff.

Very pleased with the service we have recieved so far. It has all been very courteous and professional. I hope this continues into the aftersales.Update 2023: So after doing various bits of DIY on our home, taking the facade apart I have discovered some atrocious work and standards. McDonalds wrappers and rubbish left under kitchen kickboards. Holes smashed in walls to route wiring. The fitting of doors and windows is truly bodged. This is likely down to the individual contractors that Hopkins use, but is a reflection on Hopkins themselves.

Simon · 20 April 2023 · Hopkins Homes Down Field

★★★★★ 5/5

Google

Rating only, no written review.

Darren · 14 April 2023 · Hopkins Homes Swanton Morley

★★★★★ 2/5

Google

Rating only, no written review.

Annette · 14 April 2023 · Hopkins Homes Swanton Morley

★★★★★ 4/5

Google

Working progress to finish building houses

Jonathan · 14 April 2023 · Hopkins Homes Swanton Morley

★★★★★ 5/5

Google

Will be a great place to live once it's finished

Steve · 14 April 2023 · Hopkins Homes Swanton Morley

★★★★★ 5/5

Trustpilot

We have visited many new builds mainly…

We have visited many new builds mainly in the Suffolk area but we found Hopkins homes to be one of our favourites.At St George’s park we met Katie White the senior sales consultant there. Katie led us through the site and explained all that we were eager to find out about, she was very knowledgeable, professional, truthful, helpful and very approachable. Our first visit there led to many others where we were struggling to make a decision, however Katie was more than patient with us and we are happy to say we have now made a purchase that we are very excited about.The communication and feed back was always speedy which also helped when needing to make important decisions.The only disappointment was because the house had already met a certain build level we were unable to choose our own fixtures and fittings but again Katie did her best to help with this a far as she could. At this point we are very impressed with the site as a whole including the layout and quality and hope that the build will progress for our sales competition in June.

Suzanne · 2 April 2023 · Hopkins Homes Down Field

★★★★★ 5/5

Google

Rating only, no written review.

David · 28 March 2023 · Hopkins Homes Mistley

★★★★★ 4/5

Google

Nice looking new houses but only viewed from the outside

Cathy · 28 March 2023 · Hopkins Homes Mistley

★★★★★ 4/5

Google

Rating only, no written review.

Andrei · 28 March 2023 · Hopkins Homes Down Field

★★★★★ 5/5

Google

Great new builds in lovely village

Elizabeth · 28 March 2023 · Hopkins Homes Down Field

★★★★★ 4/5

Google

Rating only, no written review.

Monika · 28 March 2023 · Hopkins Homes Down Field

★★★★★ 5/5

Google

Rating only, no written review.

Ally · 28 March 2023 · Hopkins Homes Down Field

★★★★★ 3/5

Google

Rating only, no written review.

Luis · 28 March 2023 · Hopkins Homes Down Field

★★★★★ 5/5

Google

Rating only, no written review.

Andrew · 28 March 2023 · Hopkins Homes Colchester (Chitts Hill)

★★★★★ 4/5

Google

A short break to

Steven · 28 March 2023 · Hopkins Homes Colchester (Chitts Hill)

★★★★★ 5/5

Google

Amazing quality homes, very professional service.

Jamie · 28 March 2023 · Hopkins Homes Colchester (Chitts Hill)

★★★★★ 5/5

Google

Rating only, no written review.

Simon · 28 March 2023 · Hopkins Homes Colchester (West Bergholt)

★★★★★ 5/5

Google

Rating only, no written review.

Richard · 27 March 2023 · Hopkins Homes Ely