5/5
GoogleRating only, no written review.
Trusted Agent profile
Hopkins Homes estate agents in Thetford, Swanton Morley, Colchester and 3 more
★★★★★
545 reviews across 7 offices and 2 platforms
Hopkins Homes has seven offices, in Thetford, Swanton Morley, Colchester (two offices), Ely, Mistley and Down Field. Together they have 545 reviews on two platforms, rated 4.1 out of 5 overall.
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Our offices
Hopkins Homes's seven offices, most reviewed first. Each has its own page.
- Hopkins Homes ThetfordKingsfleet, Josiah Drive, Thetford, IP24 2FJ490 reviews · 25 on Google (3.9)17 in the last 90 days
- Hopkins Homes Swanton MorleyRectory Road, NR20 4GU473 reviews · 8 on Google (4.2)17 in the last 90 days
- Hopkins Homes Colchester (Chitts Hill)Chitts Hill, CO3 9ST470 reviews · 10 on Google (4.4)16 in the last 90 days
- Hopkins Homes ElySt James' Park, off Quince Way, Ely, CB6 2YL468 reviews · 12 on Google (3.8)16 in the last 90 days
- Hopkins Homes MistleyRiver Reach, Mistley, Manningtree, CO11 2FL467 reviews · 12 on Google (3.4)17 in the last 90 days
- Hopkins Homes Colchester (West Bergholt)West Bergholt, CO6 3FF462 reviews · 1 on Google (5.0)17 in the last 90 days
- Hopkins Homes Down FieldMiller?????s Gate, Soham, CB7 5AL450 reviews · 6 on Google (3.7)15 in the last 90 days
Reviews on Google
Showing 73 reviews on Google only. Show every review
Google5/5
GoogleValue for money. Big houses, Tesco and schools at walking distance. Coop planned in the estate, building is ready. Decent construction quality.
1/5
GoogleDon't buy from them. They don't want to know you after you've bought from them. We had a snagging list made by someone in the trade, and a few issues were identified and acknowledged by Hopkins site manager. It was mentioned work could only be done on Fridays and preferably afternoons were possible. This was no problem according to that site manager as we are the customer and paid good money. Site manager changed and suddenly we were told by Hopkins office that we had to provide access to the house whenever it suited them. Complete opposite of what we were told before. Currently a lot of the houses that have been build start to show issues with the patio doors. The latch is not locking properly. Hopkins once again doesn't want to know because we're out of the 2 year period. The snagging list we made back when we bought the house pointed out the warped patio doors, but this was within the allowances according to Hopkins. Funny that most houses build in that period now start to show the exact same problems. Hopkins doesn't want to know because the supplier of the doors allegedly has gone bust. Numerous people complain about this issue within the kingsfleet Facebook group. Next house I buy definitely won't be a Hopkins home.
3/5
GoogleRating only, no written review.
5/5
GoogleI’d like to express my sincere gratitude to Lacie and team at Kingsfleet for all the time, effort and patience she has shown Dad and I throughout our journey so far. Regardless of the outcome, her support with Dad has been exceptional, and it’s made a real difference to how we feel about the process. In fact, thanks to her help, my partner and I are now seriously considering purchasing our first home at Kingsfleet. It’s such a lovely and ideal location, and Lacie’s professionalism, kindness and familiarity have only strengthened our interest in making it our future home ☺️
5/5
GoogleHopkins Homes, and more specifically Lacie, have been fab! As new buyers we felt very out of our depth, but Lacie guided us throughout the process, and answered all queries we had, no matter how small. She would respond quickly to calls and emails, and was always super accommodating to our requests! Even after completion, she has continued to support us where she can ☺️
1/5
GoogleTerrible experience with customer service. Have been trying to get an issue sorted with noisy guttering since April and are still no further ahead, are now having to have our entire en-suite ripped out and redone because of a sitewide issue with the bathroom installations, and to top it off the bit of road right infront of our drive is being dug up meaning we can’t leave our drive and we weren’t even informed! Not happy at all.
1/5
GoogleVery poor communication; they don't reply to phone calls (voicemails), emails or even webchat. Therefore we will look elsewhere.
Agent replied · 25 August 2024
We are sorry that this has been your experience to date. We've raised this with our Sales team, who have advised that they have now been in touch.
3/5
GoogleConstructive feedback - Hopkins keen at first and pro active towards the buyer/ customer. After sales service and snag problems shockingly bad 1-10. Long standing issues and problems due to sub standard materials used and poor workmanship, constantly having to chase up , no ownership taken on their part or acknowledgment of upheaval and disruption over a sixteen months period for the occupant’s. Would like to be able to explain my dissatisfaction to the directorship and explain in full my observations and concerns about Hopkins, communication is key but a reluctance to interact again a major stumbling block moving forward .
Agent replied · 15 June 2024
We are very sorry that this has been your experience. Our Customer Services team will be in touch to discuss the matter further with you.
5/5
GoogleThis is a lovely area to live. Peaceful and scenic. Once the building is fully finished I am sure it will be even better.
Agent replied · 9 June 2024
Thank you for sharing your positive experience - we're delighted to hear that you enjoy living at River Reach. We wish you all the best in your new home.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
3/5
GoogleShame they, like many developers, are not build8ng many new bungalows
1/5
GoogleI don't live here but at Brightlingsea. Beware if you buy a house with gravel drive. The stones go everywhere and Hopkins continue to put these drives in. Drives look shabby quickly and you are forever sweeping the road. Awful idea by Hopkins and are unwilling to replace
1/5
GoogleBadly
Agent replied · 11 June 2024
We're sorry this has been your experience. Please contact us directly, so we can discuss your concerns further.
5/5
GoogleRating only, no written review.
3/5
GoogleAftercare I hear is shocking....
4/5
Googleno public transport,closest bus I believe is Halstead road,
5/5
GoogleRating only, no written review.
5/5
GoogleSheridan is such an informative young woman. Thoroughly enjoyed the experience.
Agent replied · 15 June 2024
Thank you for taking the time to share your experience. We will make sure Sheridan gets to see your feedback.
5/5
GoogleFor a first time buyer my experience with Hopkins Homes felt very refreshing after spending so many years renting. Sheridan and the team were very thorough in guiding me through the experience and I had no problems during the entire process. I'm also really happy with the standard of the build - would definitely buy a Hopkins Home again!
Agent replied · 15 June 2024
Thank you for your recommendation, which we are delighted to receive. Wishing you all the best in your new home.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hopkins Homes
Which Hopkins Homes office has the most reviews?
Thetford has the most, with 490 reviews rated 4.1 out of 5, followed by Swanton Morley with 473.
Where are the Hopkins Homes offices?
The seven Hopkins Homes offices, by town:
- Colchester (Chitts Hill): Chitts Hill, Colchester, CO3 9ST
- Colchester (West Bergholt): West Bergholt, Colchester, CO6 3FF
- Down Field: Miller?????s Gate, Soham, Down Field, CB7 5AL
- Ely: St James' Park, off Quince Way, Ely, CB6 2YL
- Mistley: River Reach, Mistley, Manningtree, CO11 2FL
- Swanton Morley: Rectory Road, Swanton Morley, NR20 4GU
- Thetford: Kingsfleet, Josiah Drive, Thetford, IP24 2FJ
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