Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotTruly awful customer service
The house and development look visual very nice, we love the house design, style and plot. However, their sales tactics and customer service is beyond awful. 15 months on from moving in we are still awaiting fixes to our property. We have had no ensuite flooring due to this waiting and not even a gesture of goodwill to apologise. You have to constantly email/call/carrier pigeon to get any kind of response and they make no apology for this. In fact they treat you as a annoyance, not a customer who has spent hundreds of thousands of pounds with them.The positives are they do include some good features such as a lovely fireplace and decent cooker. However, they clearly cut corners to save money and the flooring issue we have could have been solved prior to us moving in.Overall, nice looking house and lovely development however the attention to detail, finishing touches and quality could be much better. Customer service is some of the worst i have ever experienced. They simply do not care. Given you expect to have some issues with a new build and they do all they can to avoid rectifying these issues, i would avoid them.
Gregg · 15 October 2020 · Hopkins Homes Down Field
★★★★★ 4/5
TrustpilotCan't complain but
I have had no real problems so far with Hopkins, we have had plenty of help in guiding us through the process with them, we found a lovely plot on one of their development and were told about incentives they offer e.g. carpeting, turfing, integrated appliances which we know people who have purchased through them and were offered these included (and other things). When we went in, we were told no incentives to be offered for these due 'changing market' so in short, they don't have to offer them as people are buying houses. The pricing offered by them for the carpeting/extras such as integrated appliances are ridiculous. I appreciate that Covid has had a significant effect on a lot of industries however, it's disappointing that this is the excuse that has been used.
Danielle · 7 October 2020 · Hopkins Homes Down Field
★★★★★ 1/5
TrustpilotDon't buy a rendered hopkins home
We bought a hopkins home almost 5 years ago as our dream home but after all this time we still have huge issues outstanding which they have been aware about for over three years but still done nothing to resolve them. Upon moving in the floors were over an inch out of level, to be fair at this point they done everything they could to put them right, this still delayed us from moving in for almost a week however, good job we weren't under pressure to move on the day. We then moved on to all the internal snagging ( the smaller jobs ) which after nagging them a couple of times they came and done. It's the bigger jobs they don't really want to get done, our house is rendered and painted black around the bottom. On 4 occasions the black paint has badly blown and blistered, this was touched up every time only for a different contractor to on the 4th time to peel all the paint work off, he said it had been painted too early, not allowing for the internals to dry out, all the mortar had crumbled away from the brickwork which he had to retouch before finally resolving. Whilst all this was ongoing the render had become white and blotchy all over the front of the house, a little like chicken pox, for over 3 years we have been told this will need re-rendering, at this point however we are still waiting for a date for this work to be done. All of the windows need repainting and the window company have said they were badly done by hopkins in the first instance so it will be redone but not until the render is done as this could damage the windows. Therefore after 4 years and 6 months our dream home looks like its sat there with no care for 30+ years with blotchy render ( which has now spread round the house ) and with chinks of paint peeling off the wooden windows. Note many of the better reviews are from people who have bought recently, not peole who have lived in them for a few years.
Gavin · 2 October 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotExceptional Service
The Hopkins Homes staff have been exceptional in helping my wife and I to purchase our new home. They have explained and communicated every step of the process and fitted into our plans at all times. They are making our dream home come true in a friendly and professional manner.
Stuart · 14 September 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotHopkins & Co Developers
Sarah, the sales negotiator is extremely well organised and efficient. She has made the process of buying a new home so smoothe and easy. I can't praise her highly enough. That also means that Hopkins & Co have created a great training programme to ensure that the customer gets such excellent service.Well done.
Ms · 14 September 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotMark was exceptionally helpful and…
Mark was exceptionally helpful and nothing was too much trouble. He made the process pain free, and we valued his help and comments, which clearly came from a position of experience and a genuine desire to create a good experience. Many thanks...
Kay · 14 September 2020 · Hopkins Homes Down Field
★★★★★ 1/5
TrustpilotDisappointing
It is very disappointing to see a company like Hopkins Homes take advantage of the current market conditions rather than support someone that is spending a substantial amount of money on a new home with them. They have been most unhelpful with assisting with flooring, no offer of turf or integrated appliances despite these options being offered on other properties and sites by Hopkins... and rather cheekily suggested we were receiving a discount on our property when in fact they had hiked the price to take advantage of the stamp duty holiday and market conditions and the price rise had not made it through to the sales office. This is the second purchase through Hopkins and had we not have missed out on some second hand homes to best and final offers we would not still be going through with the purchase. So far, no update on the outstanding questions we have on the property we have reserved either so all in all very disappointing and I would not recommend the company. The house is one we've wanted for a while and can see ourselves being happy there for a long time and to clarify, we are buying the house in spite of Hopkins rather than because of them. Love the house, not the customer service... to date.
Ian · 5 September 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotAlison Swain at Thurston Park…
Alison Swain at Thurston Park development is very helpful with answers to any questions that we have spring to mind.A very professional service.
Customer · 28 August 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotWe Have A Beautiful New Hopkins Home!
Thanks to Shaun, we managed to secure our new home at St George's Place and couldn't be happier! He was helpful from start to finish and went above and beyond to get us our perfect home in a brilliant time frame. We're so pleased with our Hopkins home and the support we've received!
Guest · 24 August 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotFantastic customer service
We have visited several Hopkins developments in our area. All the staff we have met have been lovely, helpful and informative. We felt they were honest and not just trying to sell you extras. The high quality of the builds was one of the main reasons we kept going back to Hopkins despite looking looking at other developers. Fantastic customer service and look forward to moving into our new home.
Hayley · 18 August 2020 · Hopkins Homes Down Field
★★★★★ 1/5
TrustpilotWymondham, Norfolk
Absolutely disgusting service from the site in Wymondham Norfolk, would have more luck trying to get in touch with the international space station. Problems do not get sorted. Feel very let down. Would fully recommend no body to buy a place from these rip off merchants. Unfortunately the lowest rating is 1 star they deserve none.
Will · 13 August 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotHelpful and thorough!
So far very helpful, thorough and fair. Hoping the completion goes through as well.
Jill · 13 August 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotSite agent Caroline Hare was very…
Site agent Caroline Hare was very helpful and easy going on both visits.Marketing suite appears to be having problems with their computer and printer which needs sorting out soon.Adrian Slaney
ADRIAN · 31 July 2020 · Hopkins Homes Down Field
★★★★★ 1/5
TrustpilotDisappointed and feel let down
Disappointed and feel let down. We reserved a help to buy property in February and paid our deposit. Since lockdown has eased, we have received correspondence Hopkins are no longer able to go through with the purchase with us due to the property not being ready by the end of 2020 even though the current help to buy scheme does not end until 31st March 2020. No real explanation given for this and official guidance from the government has not been released. The goal post on completion date changed numerous tones adding insult. The sales rep having sent an email to the company following our upsetting visit to discuss this, did not receive a response from the company and felt uncomfortable following this up. There solution was to to borrow from family or go into a property £50,000 more expensive. Would not recommend Hopkins. Not everyone has family to step in or can afford an even more expensive property. It seems a new sales director has started in the company and wants rid of the old wood - all the houses on help to buy to start afresh. No loyalty to there customers
Customer · 22 July 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotShaun
Shaun at sprowston has been great.
Samantha · 21 July 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotLovely service lovely home can’t wait…
Lovely service lovely home can’t wait to move date
Tina · 21 July 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotMe and my partner bought our first home…
Me and my partner bought our first home and we couldn’t be happier with the service Hopkins provided (Shaun Tate in particular).Shaun is so lovely and was always happy to answer any questions and help wherever he could even if he didn’t need to, always with quick response too! We had a great and very easy experience with Hopkins 👍🏼
Ella · 20 July 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotFIRST TIME BUYER
FIRST TIME BUYERI recently bought my first house at Hopkins development in Barrow in Suffolk and would not have been able to do it without Alison (sales) and John (site manager). I am incredibly grateful for their support and guidance through the entire process. I bought before lockdown and was on the edge of pulling out once the pandemic hit, but their support enabled me to complete through this stressful time. For a first time buyer it can all be very intimidating and overwhelming, but Alison and John made sure I was comfortable and went above and beyond throughout. Would highly highly recommend :)Ella
Ella · 17 July 2020 · Hopkins Homes Down Field
★★★★★ 2/5
TrustpilotRoom for improvement
Kind sales man, but the overall experience was difficult. There were a number of issues with the processing of the sale, errors on the grounds and imperfections on the house which have yet to be resolved. The house itself is well built and a lovely design, the estate is well kept and I am sure once finished, will be high quality. But the process of buying a house with Hopkins and the level of support, delays and miscommunication within their company was tedious and added extra stress to the process of moving.
Miss · 29 June 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotExcellent
First new house and a brilliant experience. Josh has been amazing with his knowledge of our blot and the whole site he has given us the best service with not just his knowledge also his friendly professional manner which has been exceptional. Would highly recommend him and Hopkins Homes.
Shona · 19 June 2020 · Hopkins Homes Down Field
★★★★★ 5/5
TrustpilotWas very impressed with Josh Raven from…
Was very impressed with Josh Raven from Hopkins homes. Everything was made clear and we spent nearly a whole day picking our carpets tiles etc and he did not rush us. We can't wait to move into our dream home.Thankyou Josh for your help so far.
Julie · 19 June 2020 · Hopkins Homes Down Field
★★★★★ 1/5
TrustpilotHelp, Hopkins homes
Hi just wondering peoples experiences with Hopkins. We have reserved a house for £1000, and told in 4 weeks time we exchange contracts and pay 10% deposit which is 30,000. The house isn’t built and not ready until end of March if not later due to corona. Is it reasonable to ask to exchange contracts maybe 3/4 months before completion and then pay the deposit as the risk is less. 9 months is a long way away. And anything could happen in that time. Thanks
Kayleigh · 17 June 2020 · Hopkins Homes Down Field
★★★★★ 1/5
TrustpilotVery poor customer service
Very poor customer service. I had a pipe erode from the inside that caused a great deal of water damage.Their customer service did not care at all. Their staff are hardened, I imagain as they get so many complaints. They also have a high turn over of staff and they do not follow up once a member of staff leave. Think as to if you want to buy a house from people like this! its the biggest investment of your life! meanwhile, Mr Hopkines is in the rich list!read this whilst you can, as reviews like this are often removed very fast! proving yoru cant trust Trustpilot. i have a scrren shot of this review to show what i mean on my blog!
Grant · 24 April 2020 · Hopkins Homes Down Field
★★★★★ 1/5
TrustpilotBEWARE !! POOR RESPONSE FROM HOPKINS / SOLICITORS
BEWARE !! IF YOU BUY A LEASEHOLD COACH HOUSE , I BOUGHT ONE AT MULBERRY GROVE DEVELOPMENT NORTH WALSHAM ONLY TO FIND WHEN I'VE TRIED TO SELL IT, MY BUYERS SOLICITOR HAS FOUND THINGS WRONG WITH IT, WHICH ONLY HOPKINS SOLICITOR (BIRKETTS) CAN ONLY AMEND , THEY ARE EXTREMELY SLOW TO DO SO WHICH IS A UNDERSTATEMENT . SO PLEASE CHECK YOUR LEASE DOCUMENTS WELL BEFORE YOU INTEND TO SELL - EG 6 MONTHS I HOPE ALL FIND THIS HELPFULL
DAVID · 1 April 2020 · Hopkins Homes Down Field
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