5/5
TrustpilotWonderful experience and extremely…
Wonderful experience and extremely helpful with everything, highly recommended!!
Trusted Agent profile
Hopkins Homes estate agents in Thetford, Swanton Morley, Colchester and 3 more
★★★★★
545 reviews across 7 offices and 2 platforms
Hopkins Homes has seven offices, in Thetford, Swanton Morley, Colchester (two offices), Ely, Mistley and Down Field. Together they have 545 reviews on two platforms, rated 4.1 out of 5 overall.
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Our offices
Hopkins Homes's seven offices, most reviewed first. Each has its own page.
- Hopkins Homes ThetfordKingsfleet, Josiah Drive, Thetford, IP24 2FJ490 reviews · 25 on Google (3.9)17 in the last 90 days
- Hopkins Homes Swanton MorleyRectory Road, NR20 4GU473 reviews · 8 on Google (4.2)17 in the last 90 days
- Hopkins Homes Colchester (Chitts Hill)Chitts Hill, CO3 9ST470 reviews · 10 on Google (4.4)17 in the last 90 days
- Hopkins Homes ElySt James' Park, off Quince Way, Ely, CB6 2YL468 reviews · 12 on Google (3.8)16 in the last 90 days
- Hopkins Homes MistleyRiver Reach, Mistley, Manningtree, CO11 2FL467 reviews · 12 on Google (3.4)16 in the last 90 days
- Hopkins Homes Colchester (West Bergholt)West Bergholt, CO6 3FF462 reviews · 1 on Google (5.0)17 in the last 90 days
- Hopkins Homes Down FieldMiller?????s Gate, Soham, CB7 5AL450 reviews · 6 on Google (3.7)15 in the last 90 days
Latest reviews from every Hopkins Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotVery Professional
It was easy, everything explained in detail, no hard selling and could take my time walking around the property inspecting everything.
4/5
TrustpilotService with a 😃,plenty of info no…
Service with a 😃,plenty of info no fuss.
5/5
TrustpilotHopkins Homes at Barrow
So far Alison at Hopkins Homes in Barrow has been very helpful, guiding us through the process of buying our new home.
5/5
TrustpilotExcellent quality of home and great…
Excellent quality of home and great customer service
1/5
TrustpilotSharp sales practices, avoid
Salesman told my mum 73years old and dad 83years old, they couldn't have wood floors but needed carpets as the floors needed to dry out. Mum and dad searched for specialist carpets but mum suffers from hypersensitivity from the chemicals which can result in anaphylaxis. Unbeknown to them it has since transpired Hopkins were trying to rush the sale through, and would have had to refit the skirting boards to accommodate fitting wooden floors. This has been confirmed by the PA to the Sales and Marketing Director. After canceling their purchase they have lost half their deposit, in total £500. This was in addition to them being told by the sales agent they didn't need a survey, and being presented with maintenance charges for a play area the same sales agent informed them didn't exist. Shameful behaviour HH.
5/5
TrustpilotVery informative with the site lay out…
Very informative with the site lay out and home information
5/5
TrustpilotExcellent experience throughout
Excellent experience throughout - Katherine at the Blofield site is just superb. Really knows her stuff and so,so helpful to us in making our decision.
5/5
Trustpilotvery helpful
Rating only, no written review.
1/5
TrustpilotPurchased my house in August 2019
Purchased my house in August 2019, nice area, nice house in fact I was sold the dream. Normal snagging paint marks or missed, biggest problem the back doors would not shut unless you was outside pushing against them like in a rugby strum!! This took 3 months and several emails to get sorted. Late November I noticed a crack in a kitchen floor tile so I reported this to Hopkins no reply. Early December a second tile cracked next to the first one, emailed and two phone calls no response. Now February 2020 3 tiles in a line all cracked and getting wider and guess what I finally get an email back saying this is outside of stage B and they would not be doing anything about it. JUST BEWARE IF YOU BUY THE DREAM FROM HOPKINS YOU WILL BE ON YOUR OWN! Lets hope mine is not subsidence. Also the owner has just pulled most of the profit out of the business as a dividend normally a sign there is trouble ahead. (Reported in the Sunday times 16/02/2020)
5/5
TrustpilotReally kind and helpfull.
Rating only, no written review.
5/5
TrustpilotVery beautiful house and nearby to King…
Very beautiful house and nearby to King Ely school!
1/5
TrustpilotAbsolutely appalled at the lack of…
Absolutely appalled at the lack of Customer Service from Hopkins Homes once in the property.Mulberry Grove in North Walsham are shoddily built with ongoing issues that most properties have experienced and fobbed off.I would like to make new owners aware of the problems we have incurred:paint peeling from outside doors (apparentley the wrong paint was used)different colour side panels to the kitchen unitskitchen handles fall off in your hand as fitted with the wrong screwsbathroom air flues not connected in loft to flow outsideradiators leaking brown gunk from top of radsno child safety catches on upstairs windows drainage poor on in gardens causing waterlogged grassHopkins are not intrested once you are passed the 2 year date ecen though these issues were reported beforehand. They ignore you until the date in order to get out of any repairs, Now reported to the NHBC who are very interested in taking the issues up wth HH. All accusasions can be proven by emails. (as per HH guidelines)Good luck with any issues you may have.
3/5
TrustpilotHopkins
Really pleased we are buying off you but really annoyed and disappointed in the fact we were offered no incentives. Been looking forward to buying our new home since last March knowing Hopkins invectives to be offered nothing
5/5
TrustpilotFantastic house buying experience.
I first looked at the Willowbrook homes over a year ago but thought they would be out of my reach. Once my own house was (finally) sold I had a look at a Meadowsweet and fell in love with it.Without wanting to get my hopes up I spoke to Ashley who was so helpful...she recommended an excellent mortgage advisor and it all seems to be falling into place.I signed reservation papers yesterday! Ashley was thorough and patient answering my many questions. All being well I should be in my new home by Easter.Thank you!
3/5
TrustpilotThermal problems
Whilst I write this, we are sitting in our beautiful bedroom with 2 x sash windows, freezing cold with the blinds swaying to and fro ! Whilst the house looks very pretty from the outside, the rooms cannot keep the heat in.... all sash windows to the front seem poorly fitted and we can even hear all activity outside the front including someone’s conversation Word for word. Double glazing ?. Sound proof? Not at all, not sure what window company they use but these are not what are expected.I had a warmer house in my 300 year old cottage. We last reported some defects end of November which are getting fixed but no news about our very poor carpets that were fitted by them (karpet Kingdom) we seem to have lost most of the pile. I am not sure there is even any underlay fitted either.All in all we were taken in by the location, plot and kerb appeal of the house but feel it offers a low spec and low quality for the money.
5/5
TrustpilotSaxmundham branch
Even though we are in the very early stages Alison and her team in the Saxmundham, Suffolk branch has done everything possible to help us as first time buyers to get us our dream house and is so kind, we are due to move at the end of March.
5/5
TrustpilotFantastic service and really take of…
Fantastic service and really take of everything for you.
5/5
TrustpilotAlison at Barrow has been so so so helpful
Alison at Barrow has been so helpful and friendly through the whole process of buying my first house :)
5/5
TrustpilotKatherine could not have been more…
Katherine could not have been more helpful
5/5
TrustpilotHighly Recommend !!
Rating only, no written review.
5/5
TrustpilotSaxon Meadows, Capel St Mary, feedback
Your sales rep Katie Vinyard was consistently helpful and professional. Katie was well informed, had an eye for detail, is an excellent listener, and very personable as well.Overall, an excellent experience.
1/5
TrustpilotAvoid at all cost
Avoid at all cost. We purchased our " dream home" in 2016 and nearly 3 years on have been left in this never ending nightmare of an unfinished house. Half finished repairs of our carport and no answer from customer service as to whje they will be coming to finish it. Major issues with all doors on the property, 2 of which have been replaced but still have issues and have not been corrected, and one door we have waited 2 and half years for and still no sign of it, even though w ehave emails and correspondence saying it has been ordered. Radio silence from customer service via email or calling and managing director Michael has no time for any complaints. 3 years in and we still have a unfinished house. Please do not but a Hopkins home, unless you want to spend your time chasing and stressing trying to get your house finished. Totally feel we were missold this place. The non existent play park (we were sold that a play park would be installed and it's a few rocks and a mound of grass no swings slide etc) , the access roads to the woods behind the estate not secure, the drainage is horrendous for the whole estate and had to be pumped out leaving us a drain smell for weeks in the summer, horrendous drainage in our garden where the grass will not grow, it took 2 years for the path to be finished outside our house and the access road was left in such a state until a few weeks ago. Such Narrow roads around the estate not enough visitor parking so cars blocking the roads, we struggle every night to get on and of our drive 😞 the driveways are a horrendous finish with too small gravel that is all over the roads and in the drains. If we had of known how badly we would be looked after after buying our house, we would have never of brought here.
4/5
TrustpilotHopkins have been very helpful with…additions to our new home
Hopkins have been very helpful with minor changes we have required to the fence and pathway. Also adding an extra gate to the fencing. Our sales person Lavinia has been so helpful with any issues or queries.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hopkins Homes
Which Hopkins Homes office has the most reviews?
Thetford has the most, with 490 reviews rated 4.1 out of 5, followed by Swanton Morley with 473.
Where are the Hopkins Homes offices?
The seven Hopkins Homes offices, by town:
- Colchester (Chitts Hill): Chitts Hill, Colchester, CO3 9ST
- Colchester (West Bergholt): West Bergholt, Colchester, CO6 3FF
- Down Field: Miller?????s Gate, Soham, Down Field, CB7 5AL
- Ely: St James' Park, off Quince Way, Ely, CB6 2YL
- Mistley: River Reach, Mistley, Manningtree, CO11 2FL
- Swanton Morley: Rectory Road, Swanton Morley, NR20 4GU
- Thetford: Kingsfleet, Josiah Drive, Thetford, IP24 2FJ
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