Trusted Agent profile
★★★★★
545 reviews across 7 offices and 2 platforms
Hopkins Homes has seven offices, in Thetford, Swanton Morley, Colchester (two offices), Ely, Mistley and Down Field. Together they have 545 reviews on two platforms, rated 4.1 out of 5 overall.
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Hopkins Homes's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAmazing
Josh at River Reach has been fantastic in the process so far and supported me through some non straight forward situations and has been lovely and supportive the whole way through. Hopkins Homes are making buying my first home feel like a breeze and I’m being kept in the loop the whole way through.
5/5
TrustpilotProfessional team
The friendly professional service i have received from the sales team i cannot fault. They have taken time to listen to my personal needs which helped me to be able to purchase my property. Always happy to answer my questions either in person or on the phone.Workers on site have also been polite and friendly. A big thumbs up to the team.
5/5
TrustpilotJacqui Spicer from Hopkins Homes
Jacqui Spicer from Hopkins Homes, Weavers Tye. We bought our house in November and received an excellent service. Jacqui was friendly, polite and very professional in her job. We were always kept up to date with everything and received a prompt reply to any questions.
4/5
TrustpilotSarah Tuttle Hopkins Homes Sales Manager Blyth Vale Halesworth
Sarah,Sales Manager at Hopkins Homes was extremely helpful, on reserving our new home at Blyth Vale Halesworth, she went through everything in detail so we knew exactly what will happen through the whole process.Very detailed re looking at the plans and what will happen on the development going forward, very professional approach to all.Kind regards Edward Olszak
5/5
TrustpilotVery professional and friendly staff.
Rating only, no written review.
5/5
TrustpilotJaqui from Hopkins Sales office at the…
Jaqui from Hopkins Sales office at the Mill Grove site in Stowmarket is good at her job. She is friendly and very efficient, taking some of the strain off us when dealing with Estate agents and solicitors.
5/5
TrustpilotExcellent service from Josh Raven at…
Excellent service from Josh Raven at River Reach in Mistley, he always kept me up to date with everything I needed to know,He is friendly, polite and very professional in his job, he has a very caring personality which I found to be endearing, as I have had a lot of personal stress, he is a credit to Hopkins Homes.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. When we brought our property Hopkins homes advertised amenities a community hub a family public house. 2 years on nothing. If I didn’t have a car I’d have an hours round trip to shop. The finish on my property is of a poor quality Coving joints visible Flooring has gaps throughout my hallwayI’ve had issues with water leaking through double doors and windowsScratches all over my bedroom windowHardly a coat or paint on the walls Skirting in my en suite not squareKitchen cupboard doors fitted wonky The other kitchen drawer hits the opposite drawer when opening Mastic work around the door frames poorly done.I’ve been offered for all these issues to be done but I don’t want them in my home. Making a mess. Correcting mistakes that shouldn’t of been made in the first place. The issue I have is the kitchen fitter has looked at the wonky door that’s been fitted and has thought ‘that will do’ no it won’t it’s my home! Same applies for the skirting in my en suite it’s visible it’s in correct is poor workmanship! I’ve sent a formal complaint and asked for the CEO the view my issues but apparently this isn’t possible as the “customer care team” deal with it which hasn’t been successful as of yet.This has been going on now for the last 4 months. I’ve been here 18 months and have just received a letter from Hopkins homes solicitors advising all owner in the apartments seek legal advice as Hopkins homes are now selling the freehold. Lesson learnt The hard way I’m afraid.
5/5
GoogleVery helpful & friendly with good advice.
5/5
GoogleShame Google maps has not updated it system, we are not receiving deliveries because of our housing estate is not mentioned or listed
5/5
GoogleJackie is awesome and takes her time to make you feel welcome
5/5
TrustpilotThe two sales ladies were very helpful…
The two sales ladies were very helpful and friendly... would recommend them
1/5
TrustpilotAvoid Hopkins Homes
Alconbury Weald - do not buy from Hopkins HOMES!Where do I start, we have been in our house for just over 2 and a half years. We brought it new from Hopkins for just under £400K.Hopkins homes aftercare is the worst I’ve ever experienced, we’ve had an electric point over the bath meaning we couldn’t bath the kids for 3 months! The electrics don’t meet regulations, the windows are damaged, the drains are blocked and the boiler is now now working as the condensation pipe doesn’t run where it is supposed to and is blocked.I’ve asked Hopkins for help as we’ve only been here just over 2 years and basically I’ve been laughed at. Alconbury Weald is amazing but I strongly recommend you avoid Hopkins and go for one of the other developers!!!
1/5
TrustpilotAfter choosing a plot
After choosing a plot, we found there was not another house like it anywhere in Norfolk, and was directed to another site near Thetford to see a similar 4 bed property which we did.When we ran through the specification of the house we were purchasing, we found, firstly there was no fire in the lounge, although there was on in the property we had viewed. Also the integrated Fridge Freezer which they were going to supply, would not be integrated as there was a utility room, and the Fridge Freezer was not going into the Kitchen.We also felt the builders were charging a premium price for the site we had chosen.
5/5
TrustpilotThe sales consultant did a great job…
The sales consultant did a great job explaining everything in great detail to us.Very professional, courteous and polite. Hence 5 stars.
5/5
TrustpilotHopkins Home (Sprowston)
We have a pleasant experience with Hopkins Home so far. Shaun from Sprowston has been so helpful and effective throughout the whole process. We came here and bought our house from Hopkins in Feb 2020 and then returned to Hong Kong. Due to the lockdown, our plan to move over has been delayed and exchange of contract was done in May which we weren't even here. Shaun did so well in his job by keeping us updated on our house from time to time. He walked us through every steps and sent us pictures. They have been watering the grass and having it cut every two weeks to keep our back yard nice and green. We finally came here in Nov 2020, though there're some other problems we found after we moving in and still waiting customer service to sort them out. Overall, we are happy with Hopkins Home especially the passion and patience Shaun has on his job and to his customers.
5/5
TrustpilotFeedback for Kathryn Fox at Heronsgate Blofield
I would like to say how great Kathryn Fox at the Heronsgste site in Blofield has been.From our first contact with her she was so very professional, attentive and helpful.Having been shown round a couple of properties she was able to answer our questions and gave us a great feel about the place.Having decided that we wanted to proceed with the purchase of a wagtail, we were waiting for confirmation from our mortgage provider and during this time Kathryn kept us at ease and updated throughout.Once we had confirmation of our mortgage Kathryn was extremely efficient in getting the property reserved for us and ensured the process was smooth and stress free.Kathryn certainly knows her stuff and is a credit to Hopkins and deserves recognition for her hard work.Kind regardsJon Peach
5/5
Trustpilot5* Service - Heronsgate
Kathryn, (located at the Heronsgate, Blofield site) was so incredibly helpful to us. She is extremely thorough and covered every aspect of the process in great detail. Her communication by email and phone was very efficient, she guided us every step of the way, and made sure that we submitted all necessary documents within a specified timeframe. The entire process has been smooth and very exciting! Our property has now been successfully reserved and we are very excited for the house to finish being built in early 2021. Thank you so much Kathryn!
5/5
TrustpilotGreat team in Ely! Love my house!
I have generally been very impressed with the purchase process with Hopkins, particularly during this year when I lost my first sale because of lockdown, and had to start again! Hopkins were pretty patient with the whole nonsense and did their best to help me get my second sale done!Sharon in the Sales Office in Ely has been superb, kind and helpful all the time, clear and tough where she needed to be. At some points in the whole saga she kept me on track!I have been in my house for a week, and I love it. The site team have been great at sorting out the little initial snags, nothing major, and they have come and fixed them in a friendly and professional way.I have never bought a brand new house before, and am pleasantly surprised at what a pleasure it is!
1/5
TrustpilotHopkins homes look nice ,but.the after…
Hopkins homes look nice ,but.the after care.services is non existent !!!Lots of people are grossly disappointed on our site ,as no issues are ever address ,telling residents to claim of your insurance !!!
5/5
TrustpilotWe love our beautiful home!
Me and my partner Purchased a home at St George’s Place Through Shaun at Hopkins Homes - the whole process was fantastic and we’re in love with our new home!When ever we had a little issue, it was quickly resolved by either Shaun or one of the team. Fantastic service.
2/5
TrustpilotTerrible windows and doors that leak and Hopkins are not in a rush to chase up contractor
House was lovely - although rain leaks through windows and front door. 2 months and customer care have not dealt with the issue.Same email (we are chasing up the installer etc).Water damage to front hall - not interested even though caused by a fault.Doors stick and need body weight to shift them due to swelling. Very poor customer service.2 months water damage To carpets on a 6/7 month old property.Absolutely shocking. Customer care are next to useless at trying to sort issues. Currently going to NHBC.
5/5
TrustpilotOnce again we are puchasing a Hopkins…
Once again we are puchasing a Hopkins Home The standard of the build and attention to detail are second to none.Melody, Sales Advisor, is a true professional and a lovely person and is giving us great care. And a big thank you to Neil the site manager and his team for giving us a stunning home.And of course thank you Hopkins Homes.
5/5
TrustpilotThe customer service was excellent
I found the guy at Sprowston site Norwich, very helpful. He answered all my questions and helped me through the whole process.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Thetford has the most, with 490 reviews rated 4.1 out of 5, followed by Swanton Morley with 473.
The seven Hopkins Homes offices, by town:
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