Trusted Agent profile
★★★★★
545 reviews across 7 offices and 2 platforms
Hopkins Homes has seven offices, in Thetford, Swanton Morley, Colchester (two offices), Ely, Mistley and Down Field. Together they have 545 reviews on two platforms, rated 4.1 out of 5 overall.
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Hopkins Homes's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
3/5
TrustpilotCommunication with the sales office has…
Communication with the sales office has been amazing. I had a couple of requests which were denied. I feel like Hopkins Homes (Corporate) only looks at the bottom line and doesn't really take time to know or be flexible with rare circumstances. As a former business owner myself, my business would not have been successful if we had treated all customers the same.
5/5
TrustpilotBuying a new home is daunting
Buying a new home is daunting, but Hopkins seem to have it nailed! Good quality, good presentation, great detail, good customer service so far! Thank you to Katherine Fox who has been extremely professional in helping us navigate the the purchase of our next home! Looking forward to our New Home by Hopkins. YEAY!
5/5
GoogleRating only, no written review.
5/5
GoogleBeautiful homes.
5/5
TrustpilotDiligent and great customer service…
Diligent and great customer service during all the purchase process and after completion. We took advantage of the Assisted Move scheme whereby they expedited the selling of our house while our chosen plot was reserved for a very small deposit. It only took 2 weeks to find a buyer for our house and Hopkins paid the state agents fees, which was in excess of 4 thousand pounds. We always felt at home when we visited the Sales Office, particularly thanks to Sharon, who always went above and beyond to resolve any issues arising and to accommodate our needs. It was an absolute pleasure to deal with her and the Hopkins team. Moreover, in my experience after one year living in our new house, the post-sales service has been very responsive and we are very thankful for that. We couldn’t be happier.
1/5
TrustpilotHorrific
Brightlingsea development - Poor communication. Constant lies about what add-ons we are allowed to get. Will not consider anyone in any kind of chain.
5/5
Trustpilot⭐️ Alison Downey at the Barrow site was SO…
Alison Downey at the Barrow site was SO professional, organised, helpful and respectful of Covid guidelines (exceptional amongst estate agents in our experience!). She also let us know when properties we were interested in were available to view (exactly as she had promised.)A real star ⭐️
5/5
TrustpilotNathaniel has been amazing…
Nathaniel has been amazing throughout..... very thorough and professional. Very pleased thus far with our purchase. thank you
1/5
TrustpilotBuilding policy is very questionable
Building policy is very questionable. Hedge cutting at Onehouse broke planning conditions. It’s no good apologising after the event
5/5
TrustpilotBuying a Flat
We recently bought a flat in sprowston from Hopkins Homes. We dealt with Shaun Tate through the whole experience who was superb and extremely helpful through the whole process. Anytime we wasn't sure about some thing however big or small Shaun was there to help. He made the process very simple and a-lot less stressful.
5/5
TrustpilotKatherine in the sales dept @ Blofield…
Katherine in the sales dept @ Blofield has been absolutely fantastic putting up with my constant emails and helping us get the property we want. She was always trying to get everything done within our timescales and accommodating to our needs. We absolutely love our home and can't wait to make memories here!
5/5
TrustpilotWe have loved buying our first home.
We have loved buying our first home from Hopkins Homes. From the first viewing, Jacqui was really helpful; walking us through everything step by step and responding very quickly to any queries. Our house is wonderful and any little things we have needed (such as a replacement bulb) have been quickly accommodated. From the smooth process to the little details, Hopkins has lived up to its reputation of a high quality developer. Thank you.
5/5
TrustpilotI am very impressed with the service we…
I am very impressed with the service we have received so far in relation to the Saxmundham development. Katie White is very efficient, dedicated and committed to provided an excellent service to customers. She was very knowledgeable of the development and plots and took a lot of time out of her busy day to provide a virtual tour of the development and plot we were interested in. I can not fault the service we have received so far.
5/5
TrustpilotThey have gone above and beyond
They have gone above and beyond, been 100% genuine and truthful, and the quality of everything is exquisite.
5/5
TrustpilotGreat service from Katherine
Great service from Katherine. Very informative and professional
4/5
TrustpilotEly Office
Sharon at the Ely office is courteous, professional, and knowledgeable. She guided us through our purchase every step of the way and was always available to answer questions, ensuring our purchase was a smooth and stress-free event.
5/5
TrustpilotSuper Friendly & Professional service
Carol and Pam at the Aldringham Sandpipers development have been super friendly and professional as they have guided us through our purchase. Always available to give advice and have minimised the stress associated with buying a new house. Great job!
5/5
TrustpilotSettling in our new Hopkins Home at Aldringham
After a long and difficult sale and purchase of our old and new houses (through no fault of Hopkins ) my wife and I werea little shattered on arrival at our new Hopkins home,especially as removal was 150 miles.We were greeted by the ever smiling Carol,sales supervisor and shortly afterwards by Adam the site manager.Over the next couple of weeks they went out of their way to ensure we settled in quickly.A few minor defects we noticed were quickly fixed. The operationof the central heating,the hot water system,the cooker and hob,and the alarm were all carefully explained.Adam explained things at our speed;we were not rushed.Carol was a fund of all things local,and gave us a lot of help with local knowledge.We love our new home,and the standard of finish is excellent. Thank you Carol and Adam for helping us settle in.
5/5
TrustpilotQuality Builders
Hopkins Homes build beautiful properties with a distinctive style in sought-after locations; we are therefore proud to have provided electrical installations for them for more than 20 years.
5/5
TrustpilotWorking for Hopkins Homes
We work for Hopkins Homes as a subcontractor and they treat us very well and are a pleasure to work for. The quality of their homes are good and we would have no hesitation in recommending them.
5/5
TrustpilotSt James' Park, Ely…
We complete on a Hopkins Home house in January 2020. Sharon Stone was marvellous and answered all our questions. She was incredibly knowledgeable, and on the rare occasions when she did not know the answer, quickly found it out. The whole of the Hopkins Homes team was very good, but Sharon, in particular, gave the impression that nothing was too much trouble.We had a few very minor issues, and they were all fixed as quickly as possible.The site is obviously still being completed and we are all really impressed with the workers on site. They are always really considerate and helpful.Would |I buy another Hopking Home? Absolutely.Mary Smyth
5/5
TrustpilotSt George’s Place!
We are about to move into our new home at St George’s Place. Shaun Tate, couldn’t have been more helpful or patient. My endless questions and queries. He answered everyone. No question was ever to big or small. His enthusiasm and professionalism are a credit to him and Hopkins Homes.
5/5
TrustpilotJacqui Spicer at Mill Grove
We are very happy to have now moved in to our lovely new home. Jacqui Spicer was very helpful throughout the process and always available if needed. Everyone on site is very respectful and helpful and we have been presented with an immaculate new home.
5/5
TrustpilotJrlscaffoldingltd have worked for…
Jrlscaffoldingltd have worked for Hopkins Homes for over twenty years and I have always been struck by the quality of the house they build. Although over the last few years they have become a larger house builder, they retain a quintessential Suffolk feel to their developments , which seem to fit seamlessly into a rural environment.Jon lines jrlscaffoldingltd
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Thetford has the most, with 490 reviews rated 4.1 out of 5, followed by Swanton Morley with 473.
The seven Hopkins Homes offices, by town:
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