Trusted Agent profile · Essex and Kent
★★★★★
122 reviews across 2 offices and 2 platforms
Home Lettings has two offices, in Colchester and Beckenham (Essex and Kent). Together they have 122 reviews on two platforms, rated 4.4 out of 5 overall.
121
Reviews on Google
All 2 offices
1
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Home Lettings's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
3/5
GoogleI have to edit this review mainly because of my end of tenancy experience. Just want people to be mindful as you may end up paying a huge part of your deposit towards normal wear and tear, which I believe is not tenant’s responsibility. Apart form that my experience with Home Sale & Lettings was fine.
5/5
GoogleHome to Rent has managed my property in Colchester for approximately 10 years. During that time they have managed the tenants and processed their payments, organised necessary repairs and dealt with extraneous events. I am inherently lazy and forgetful so it is therefore doubly important to me that my property is in the safe hands of someone who is industrious and organised. Home to rent keep me abreast of things that are going on and, in truth, I rarely think about the property because I don't need to. I willingly recommend Graham and the team at Home to Rent and look forward to their care over the next ten years.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been working with Home lettings for a couple of years now, providing electrical appliances for the properties they look after and can’t praise them highly enough. Always punctual and professional and a joy to work along side. Josh and Graham will stop at nothing to make sure there tenants don’t go without. 5 stars is simply not enough. Keep up the good work guys- MarcPositiveResponsiveness, Professionalism
5/5
GoogleGraham and team are brilliant, I have been renting a property from them for over two years now. I must admit they do a fabulous Job, very quick to respond and sort out any issues reported. They are also very organised in follow up and manage your account online where you have access to all receipts and maintenance. Highly recommended, if you live in Colchester and looking for renting property then contact them, I think they are the best around.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have used Home Sales & Lettings to manage my property for 12 years. I have found them to be honest and trustworthy and they have managed the property very professionally. It has been great to know that they deal with any problems that arise promptly and effectively and they ensure any necessary legal requirements are dealt with in good time. Over the period there have been a few tenancy changes which have been handled really well and they have gone smoothly. When I felt that it was the time to give up letting my property Graham even managed to find me a buyer who was happy to take on the property and do the deal without disturbing the tenant and ensuring a smooth handover. Very professional, I have no hesitation in recommending themPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your very kind comments Joan. It means a great deal to us. We were really pleased to be able to arrange the sale from one lovely client to another. So you can rest assured that your now ex-tenant will continue to enjoy her home and that we will continue to look after her and her family. With our very best wishes for the future.
5/5
GoogleAs a landlord of multiple properties its important to me that my port folio is in safe hands and that my tenants issues are dealt with swiftly. I have been very pleased with the service from the team at Home Lettings and I would recommend them.
Thank you for your review Clive.
5/5
GoogleWorking with Josh has been extremely pleasurable, he's answered all of our questions with no issues or hesitation. Moving into the new property was simple and painless, we never felt out of the loop. 10/10!
Thank you for posting this review Harry. It is very re-assuring to us that you found your move went smoothly and you were kept informed throughout the process. We hope you will be very happy in your new home.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGraham and Joshua have been extremely helpful and go the extra mile when I first viewed my new home. They respond quickly with any questions I have. Would highly recommend using Home to Rent.
5/5
GoogleRating only, no written review.
5/5
GoogleAs a tenant I've always had good experiences with the company through its agent, Josh Harden. Emails are always answered very quickly and any concerns solved effectively and efficiently. Would definitely recommend.
5/5
GoogleHome to Rent has managed my property in Colchester for approximately 10 years. During that time they have managed the tenants and processed their payments, organised necessary repairs and dealt with extraneous events. My lifestyle involves almost continuous travel to different countries so 90% of the time I am not not in England. It is therefore doubly important to me that my property is in safe safe hands. Home to rent keep me abreast of things that are going on and, in truth, I rarely think about the property because I don't need to. I willingly recommend Graham and the team at Home to Rent and look forward to their care over the next ten years.
5/5
GoogleA brilliant service provided by all the team. There was always someone at the end of the phone to assist with any problems or questions that we had with the property. It was great knowing we had Graham's team who could liaise with the landlord for us, it gave us peace of mind knowing we could trust their expertise in all areas including deposits, repairs, contracts and anything else we needed. We couldn't recommend more highly.
5/5
GoogleAnyone who has ever rented a property will understand that it can never be easy. It can be very daunting moving and finding yourself a new property you can officially call your home. I was actively searching for a property in Colchester and moving from London made it tough for viewings. I spent approximately around two months trying to find myself a place to rent and found it to be incredibly challenging. Nearly giving up I stumbled upon a property advertised with ‘Home Sales & Lettings’ and was able to quickly schedule a viewing with Graham. After viewing the property I was satisfied enough and more than happy to rent the property which was ideally located and more importantly knowing that I was renting with a lettings company who had my best interest. Upon viewing the property it was clear it needed a few minor changes with the bathroom however, Graham assured me it would be taken care of with new equipment being installed prior to the arranged move in date. Graham has been very helpful to assist with my every needs and was really easy to work with. It has been a really tough year due to the Covid-19 pandemic but I can’t thank him enough for his efforts of helping me to find a property I can officially call home. Without a doubt I would use this lettings company again and I would recommend to anyone. 5 stars is not enough. Brilliant work, keep it up.
Thank you Aree for your very kind words. We love helping people moving onto the the next chapters of their lives & hope that you will be very happy in your new home.
5/5
GoogleWe recently moved house and the property was modern, clean and well looked after. The estate agent we worked with Josh Harden, has been responsive and helpful throughout the process. We also received a welcome box with essentials , when we arrived at the the property which was great. Overall great rental company.
5/5
GoogleJosh and Graham have been very helpful through the whole process. If we ever have any issues or questions they always reply VERY quickly. One time we were having issues with the cooker and were shocked by how quickly they were able to provide assistance and fix the problem. Thank you
5/5
GoogleGraham and his team are genuine people who care about their clients and even their suppliers! I've always enjoyed working with them as they are a pleasure to work with. Highly recommended.
5/5
GoogleBy far the best letting agent I have used. First class personal service, extremely good at keeping tenants happy, very little down time between lets, handles problems that occur to properties promptly and with minimal input from myself. Keep up the good the good work Graham.
5/5
GoogleRating only, no written review.
Thank you Sarah
5/5
GoogleA fantastic team of Estate Agents! Quick, efficient, helpful and friendly - I would highly recommend looking for property with Home Lettings Colchester. Each stage of renting has been well-organised, easy and professional allowing us to enjoy our home. 5 stars all round!
2/5
GoogleI've unfortunately felt the need to leave a negative review. I'm sure the service has been great for many, but despite the respectable and well mannered start to the service, for me and my partner, we've been left with a feeling of mistrust and mistreatment. After Arranging a second viewing and all going well, deciding that we'd found the one we placed a holding deposit down and move quickly to have everything sorted before Christmas. All appeared to be going smoothly however, as soon as references are being passed onto the landlord, an immediate void of communication began. Assuming all was well, after being told as such and now having a date to move in.. We started packing, purchasing a fridge freezer, sofa and so on. Fast forward two weeks before moving in and we still have no communication from the agency or the landlord. Now a little worried, we calling via phone and email to check if any progress has been made, and are left with "we're still waiting for a decision from the landlord". This continues until the last day before we are due to move and we are finally sent an email stating that despite passing references we can't have the flat, with no reason or explanation given. We are told that our holding deposit will be refunded and that they are sorry if this has come across unprofessional. Left almost speechless I call immediately to see if negotiations are still possible in the hopes that a compromise or remedy can be found. But no effort is seemingly made by the Home Sales & Letting/Homes-to-Rent and they simply apologize and state they will refund our holding deposit. Disappointed and demotivated me and my partner attempt to forgive and forget by moving on and looking for new properties to rent. To our horror, despite the only recently dealing with the disappoint of losing the flat we had prepared to move into, we find the very same flat has been placed online on two different websites already. And our holding deposit hasn't even been refunded. We contact them and are met with more apologies stating that they were not aware of this. Sometimes things go badly, and sometimes things are dealt with fairly. But I feel this was not one of those times. I imagine the landlord felt he/she had been treated fairly, and I can imagine that someone is moving into the mentioned home already, but due to a lack of communication and possibly even honesty, I have no idea. All I know is I've since gone with a different agency and in half the time, am now signed and ready to move in.
5/5
GoogleHome Lettings have been fantastic from the start, Josh was already waiting outside for me when I arrived for the viewing, he was friendly and professional. I have found that the team have been reliable , when I notified josh about a repair that needed fixing, he instantly got back to me and arranged for it to be done as soon as possible. They have been very helpful and communication has always been prompt. I highly recommended home Lettings and I would definitely use them again in the future.
5/5
GoogleHad an excellent experience so far with Home Sales and Lettings, before moving in they always updated me with any developments. Graham and Josh are both polite, friendly and professional. Any queries or anything r.e maintenance Josh always gets back to me straight away. Confident if I have any problems they will always sort them. I live on my own with 3 children and I feel very looked after. Would recommend to anyone. Thank you Home Sales and Lettings
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 90 reviews rated 4.7 out of 5, followed by Beckenham with 32.
The two Home Lettings offices, by town:
