Trusted Agent profile · Essex and Kent
★★★★★
122 reviews across 2 offices and 2 platforms
Home Lettings has two offices, in Colchester and Beckenham (Essex and Kent). Together they have 122 reviews on two platforms, rated 4.4 out of 5 overall.
121
Reviews on Google
All 2 offices
1
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Home Lettings's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJosh and Graham were extremely helpful from the very beginning. They both went out of their way to make the move as smooth and efficient as possible. Since living in the property they've been on hand with any queries and have been quick to reply to any questions. The best experience I've had with estate agents and would recommend them to everyone!
5/5
GoogleWe own a number of properties in the Beckenham area, all managed extremely efficiently by HL. In order to ensure there is no complacency we have tried other agents, but have moved back to HL in a very short space of time. Courteous, …
Thank you, we are pleased you came back to us.
5/5
GoogleBeen with them for 3 years as tenant,n ever have any problems. They treat us as friends, not just client. That's the best way.
Hi Fiona, thanks for your feedback! We try our best to maintain good relationships with our tenants and landlords :)
1/5
GoogleAvoid this letting agent. Viewed a flat was told a price and told there was optional parking avaliable but we didn't need this and wasn't an issue with the agent . The deposit was paid the same day. We then get a call to say actually its …
Hi Eve, it is disappointing for us to read your review and hear you are not happy with the service you received. We have been established for over 25 years and pride ourselves on offering great customer service. We advertised the property … More
5/5
GoogleI rented a property through this agency and found them to be accommodating, friendly and professional. I would recommend!
Hi Matt, thank you too for being an accommodating, friendly and professional tenant :)
5/5
GoogleGreat letting agents Graham and Josh were prompt with responses and any issues I had whilst at the property I was in. Would highly recommend!
5/5
GoogleBrilliant services , They look after 3 of my properties and manage them to the standard I expect. Kind , freindly and very professional, would highly rdccomened !
5/5
GoogleGreat letting agent, I have rented two houses from them and have always had a fantastic experience. Anytime there was maintenance needed they were always very fast at getting it completed, would recommend highly!
5/5
GoogleGreat company to deal with, managed to get my viewings when was suitable for us and moved in just before Christmas. Always provided us with the information we needed and asked for during the moving process, however obvious or silly they seemed to us! Josh is always very polite, professional, and friendly and quickly sorts out any issues that arise. Would definitely recommend :)
5/5
GoogleAs a businessman what I demand from a sales/lettings agency is urgent, unbridled commitment; polished professionalism and peerless integrity - all underpinned by expert local knowledge. Graham and his outstanding team embrace a refreshing, energizing 'Yes We Can' approach to every commercial challenge. I have worked with them for years. They have never let me down.
5/5
GoogleA fantastic team of Estate Agents! Quick, efficient, helpful and friendly - I would highly recommend looking for property with Home Lettings Colchester. Each stage of renting has been well-organised, easy and professional allowing us to enjoy our home. 5 stars all round!
1/5
GoogleHorrific company! I’d never advise anyone to rent a property from these! I lived in my flat for 4 years and got treated like dirt! Had to live in the property for around 3/4 months without hot water (I have a small child), I would text countless times asking for help and get no replies for months and I’ve just left the property because I’ve had enough and they’ve taken 4 months to pay back my deposit, despite a phone call saying I’d get back the majority of my deposit, they tried to take over £550 off me, anyone would’ve thought I’d trashed the place! Such rubbish! Am currently seeking legal advice!
5/5
GoogleRating only, no written review.
1/5
GoogleAppalling service. Booked a viewing and nobody showed up. When we rang the office we were told someone had text us the night before to cancel (which was a lie). Made it seem like it was our fault and didn’t seem interested in apologising for their mistake.
5/5
GoogleA refreshingly honest and helpful team. 5 stars!
5/5
GoogleI have used the services of Home Lettings Limited for the last six years and have found them to be professional, polite, efficient and reliable in all my dealings with them and would highly recommend them to any prospective landlords and tenants.George Adams, Landlord
5/5
GoogleA great efficient team, that come highly recommended! Always a pleasure to deal with. Very knowledgeable and professional.
5/5
GoogleAs a tenant I’ve always found Home Lettings to be really accommodating and I’m really happy with the service they provide. You can tell that they actually care about their tenants and not just the landlords.
Many thanks for your feedback. We do care about our tenants just as much as our landlords, so its good to hear we're doing a great job!
1/5
GoogleTENANTS BEWARE / AVOID AT ALL COSTS This rogue letting agent let me a flat that couldn't even be slept in due to fundamental noise issues from the poor quality conversion - and saw absolutely no …
Hi Mike, we are sorry to hear you feel this way. We have been established for over 25 years and have built our reputation on providing a great service to both our landlords and tenants, so it is upsetting to hear you feel otherwise. It is … More
5/5
GoogleGreat people - upfront, honest and clear. Reach out to help you the most they can, try hard to make things for you smooth and easy.
Hi Anshuman, thank you for your review. It's great to hear that you're happy with the service we are offering you. We pride ourselves on being open, honest & transparent (which can be a difficult stereotype to crack for a property agent!), … More
5/5
GoogleIt's strange that there are such extreme reviews about Home Lettings here. I have used their services for about 4 years now. I have found them to be helpful, honest and upfront on costs that are due for the landlord and the tenant/s. I …
Hi Chris, thank you for your review of our services. We pride ourselves on being open, honest and transparent to both landlords and tenants, so it's good to know we're on the right track :) Thanks again from everyone at Home Lettings.
5/5
View AgentsAlways go above and beyond
I have rented my flat out with Home Lettings for just over a year now, after transferring the management from another local agent in the area. I must say, I can't believe how smooth the transition was and how helpful they are - nothing is to much trouble for them! The service I have received from them is the best I have received from an agent yet - keep up the good work!
4/5
GoogleOf all the agencies we contacted, they were the only ones who got us what we were looking for. Always available and very quick to return the deposit.
1/5
GoogleNot happy at all with end of our tenancy. The above company gave us instructions to hire a company for a professional clean even though there wasn't a professional clean when we move in. Because we have a pet we decided to do the …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 90 reviews rated 4.7 out of 5, followed by Beckenham with 32.
The two Home Lettings offices, by town:
