Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely shocking!
Arranged a viewing, showed up 10 minutes before. Waited at the property 15 minutes, before giving the agent a call. Apparently she'd been very busy and thus running behind, but promised me she'd be there in 2 minutes. I wait another 15 minutes, and still not agent. Now I check the listing again and it says let has been agreed. There was obviously an offer and/or referencing checks going on as she agreed to show me the property, so common decency and customer service would have been to notify me of this - and AT LEAST let me know on the day that let was agreed so that I did not have to waste my time waiting 30 minutes for something that was no longer available. From what I can tell I am not sure she was even ever on her way.
Stay far, far away from this joke of an agency.
Thomas · 31 July 2016
Agent replied
Hi Thomas, we are sorry you are disappointed with the service you received. If you would like to raise a complaint please contact us.
Home Lettings Ltd
★★★★★ 1/5
GoogleVery unprofessional stuff. Appointment was cancelled at last minutes . Got call 15 minutes before the my appointment saying they have to cancel my appointment. The lady was very rude and unprofessional. Don’t recommend this agent.
Taher · 31 March 2022
Agent replied · 30 July 2023
we have no record of anyone by your name contacting our agency and this review has been flagged as fraudulent
★★★★★ 1/5
GoogleAvoid at all costs.
Countless maintenance issues during our tenancy that were left unaddressed.
Took over a year to have a leaking window repaired.
The EPC rating of the property was falsified.
When other landlords were giving tennants a discount to their rent during the early stages of the pandemic, these guys were trying to increase our rent.
We were threatened that the landlord could increase our rent to any amount and we would have to accept it or be evicted.
During the end of our tenancy the letting agent gave access to a contractor without giving us the legally required notice.
Jay · 31 March 2023
★★★★★ 5/5
GoogleAs a landlord of multiple properties its important to me that my port folio is in safe hands and that my tenants issues are dealt with swiftly. I have been very pleased with the service from the team at Home Lettings and I would recommend them.
Clive · 28 April 2021
Agent replied
Thank you for your review Clive.
★★★★★ 1/5
GoogleAvoid this letting agent. Viewed a flat was told a price and told there was optional parking avaliable but we didn't need this and wasn't an issue with the agent . The deposit was paid the same day. We then get a call to say actually its …
Eve · 13 April 2020
Agent replied
Hi Eve, it is disappointing for us to read your review and hear you are not happy with the service you received. We have been established for over 25 years and pride ourselves on offering great customer service. We advertised the property … More
★★★★★ 5/5
GoogleWe own a number of properties in the Beckenham area, all managed extremely efficiently by HL. In order to ensure there is no complacency we have tried other agents, but have moved back to HL in a very short space of time. Courteous, …
Russell · 13 April 2020
Agent replied
Thank you, we are pleased you came back to us.
★★★★★ 5/5
GoogleIt's strange that there are such extreme reviews about Home Lettings here. I have used their services for about 4 years now. I have found them to be helpful, honest and upfront on costs that are due for the landlord and the tenant/s. I …
Chris · 13 April 2018
Agent replied
Hi Chris, thank you for your review of our services. We pride ourselves on being open, honest and transparent to both landlords and tenants, so it's good to know we're on the right track :) Thanks again from everyone at Home Lettings.
★★★★★ 5/5
GoogleVery kind people and fast service to any issues I had, very good looking accommodations at fair prices, happy to choose them again and I strongly recommend them, ☺️
Adamos · 13 April 2022
Agent replied · 22 October 2024
Thank you Adam
★★★★★ 5/5
GoogleVery kind people and fast service to any issues I had, very good looking accommodations at fair prices, happy to choose them again and I strongly recommend them, ☺️PositiveResponsiveness, Quality, Professionalism, Value
Adam · 27 August 2021
Agent replied · 30 July 2023
Thank you Adam
★★★★★ 5/5
View AgentsAlways go above and beyond
I have rented my flat out with Home Lettings for just over a year now, after transferring the management from another local agent in the area. I must say, I can't believe how smooth the transition was and how helpful they are - nothing is to much trouble for them! The service I have received from them is the best I have received from an agent yet - keep up the good work!
Christie · 8 November 2017
★★★★★ 1/5
GoogleTENANTS BEWARE / AVOID AT ALL COSTS
This rogue letting agent let me a flat that couldn't even be slept in due to fundamental noise issues from the poor quality conversion - and saw absolutely no …
Mike · 13 April 2019
Agent replied
Hi Mike, we are sorry to hear you feel this way. We have been established for over 25 years and have built our reputation on providing a great service to both our landlords and tenants, so it is upsetting to hear you feel otherwise. It is … More
★★★★★ 5/5
GoogleAs a tenant I’ve always found Home Lettings to be really accommodating and I’m really happy with the service they provide. You can tell that they actually care about their tenants and not just the landlords.
Bilbert · 29 July 2019
Agent replied
Many thanks for your feedback. We do care about our tenants just as much as our landlords, so its good to hear we're doing a great job!
★★★★★ 5/5
GoogleAlways helpful and professional. Went above and beyond to provide useful advice. As a tenant, I would highly recommend them.
Junebug81 · 31 March 2022
Agent replied · 30 July 2023
Thank you Junebug81, we aim to please and offer tenants and landlords a great service.
★★★★★ 5/5
GoogleBeen with them for 3 years as tenant,n ever have any problems. They treat us as friends, not just client. That's the best way.
Fiona · 13 April 2020
Agent replied
Hi Fiona, thanks for your feedback! We try our best to maintain good relationships with our tenants and landlords :)
★★★★★ 1/5
GoogleVery rude and unprofessional staff.i don't recommend this estate agents.i will never use them.
Abeda · 13 April 2022
Agent replied · 30 July 2023
We have not received any communication from anyone with your name listed on our records.
★★★★★ 5/5
GoogleGreat people - upfront, honest and clear. Reach out to help you the most they can, try hard to make things for you smooth and easy.
Anshuman · 13 April 2018
Agent replied
Hi Anshuman, thank you for your review. It's great to hear that you're happy with the service we are offering you. We pride ourselves on being open, honest & transparent (which can be a difficult stereotype to crack for a property agent!), … More
★★★★★ 5/5
GoogleI rented a property through this agency and found them to be accommodating, friendly and professional. I would recommend!
Matt · 13 April 2020
Agent replied
Hi Matt, thank you too for being an accommodating, friendly and professional tenant :)
★★★★★ 5/5
GoogleI have used the services of Home Lettings Limited for the last six years and have found them to be professional, polite, efficient and reliable in all my dealings with them and would highly recommend them to any prospective landlords and tenants.George Adams, Landlord
Home · 29 July 2019
★★★★★ 1/5
GoogleNot happy at all with end of our tenancy. The above company gave us instructions to hire a company for a professional clean even though there wasn't a professional clean when we move in. Because we have a pet we decided to do the …
Camilo · 13 April 2017
★★★★★ 4/5
GoogleOf all the agencies we contacted, they were the only ones who got us what we were looking for. Always available and very quick to return the deposit.
Benigno · 13 April 2017
★★★★★ 5/5
GoogleA great efficient team, that come highly recommended! Always a pleasure to deal with. Very knowledgeable and professional.
Open · 29 July 2019
★★★★★ 5/5
GoogleA great efficient team, that come highly recommended! Always a pleasure to deal with. Very knowledgeable and professional.
Chris · 28 August 2016
★★★★★ 5/5
GoogleA refreshingly honest and helpful team. 5 stars!
Claire · 29 July 2019
★★★★★ 1/5
GoogleRating only, no written review.
Kolsuma · 30 July 2022
Agent replied · 30 July 2023
we have no record of anyone by your name contacting our agency and this review has been flagged as fraudulent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
