Trusted Agent profile
★★★★★
2,718 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
694
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAn amazing end-to-end customer experience, from initial enquiry, to being kept up to date with viewings and offers. A truly professional team, who made the sale of my house hassle free, and all within a couple of weeks. I wouldn't hesitate to recommend HoldenCopley to anyone looking for a professional and personal experience.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe found all staff to be really helpful and professional. They kept us updated constantly and made us feel that they cared about the sale of our property as much as we did. They were consistently positive and proactive and guided us through the process smoothly. Thank you Holden Copley!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have had a great experience with all the staff at Holden Copley. They were really friendly and fast moving, even during COVID19. They listed and sold my house within a week. Sarah has been great dealing with all the offers when they came in and helped me make the right decision on who to sell to. I have also been able to get a hold of someone if i had any questions and i have always had quick responses to my emails. they have made a daunting experience a breeze! i cannot recommend them enough!PositiveQuality
1/5
FacebookIf I were to be writing this review five years ago, it would have been a really positive one. Unfortunately, I feel that Holden Copley have changed drastically in the level of service they provide to their customers.We viewed one particular house twice. The first time we viewed, the agent followed it up and we said we were in early days of our search and wanted to view a few more. 2 days later I had a very pushy call from an agent stating that the house had an offer on it, was going to be sold and if we wanted it we needed to offer today. I refused as we weren’t ready. Turns out, the house never was sold at this point, which I found strange that I was being pushed into making an offer. After viewing the house a second time and speaking to the owner about a reasonable offer that he would accept, we placed an offer. The offer was accepted 2 weeks ago. I asked Daniella, the agent I was dealing with, what it would take to get the property off the market. She informed me of some documents and assured me it would be off the market when we sent these documents through, which we did immediately. Daniella then proceeded to ring me and tell me that ‘we had got the documents to them so quickly’ and that the house would be off the market the next day as there needs to be time for the system to update. The house was still up for sale a few days later, so my husband called wanting to know what the hold up was. We were then called back and informed we needed additional documents and identification. Another week passed and still nothing from Holden Copley. We had chased and chased them, leaving numerous messages. Then I received a phone call from Daniella last week stating they are awaiting a memorandum of sale from our solicitor, and could we chase her up as she couldn’t get hold of her because she was too busy. After chasing up the solicitor ourselves, we found that she had only tried to contact her once and that the solicitor was being held up by Holden Copley. It was in fact a memorandum of sale that our solicitor needed from THEM. So you can imagine our utter confusion. After myself and the solicitor and mortgage advisor attempting to ring numerous times this week to find out what was going on with no answer or call back, I had a call from the branch manager yesterday. She informed me she had ‘bad news’ and that someone else had offered ‘significantly above’ asking price for the house and the vendor had accepted the offer. I was spoken down to in a rude and condescending manner, and told that these buyers ‘were in a significantly better position than us, had a larger deposit, had no chain’ (bearing in mind, we also had no chain). At no point should this have happened- we complied and got everything that Holden Copley asked for in a timely manner, yet the house was not taken off the market. After investigation from the director, Steve Holden, he discovered that it was the mistake of their branch. They didn’t in fact need a memorandum of sale, just a mere email confirmation from my husband’s business, which is buying our current house. This is a document that could have been sorted in a matter of seconds! To top it all off, my husband visited the vendor to explain that we weren’t time wasters, and the vendor stated that Holden Copley had called them up and advised them to take another offer as the current buyers (us!) weren’t getting the documents to them quickly enough! I am disgusted in the way that we have been treated; Holden Copley employ staff that seem incompetent and unsure what they are talking about at the best of times. We had to take it upon ourselves to chase them up and do their job for them. It was due to their error that we lost our dream home. The director, Steve Holden, was very apologetic and gave us a small monetary gesture, but unfortunately this does not undo their mistake and get us our house back. I am extremely reluctant to look for a house with this agent again; previously I had recommended other people to use Holden Copley to sell their houses as I was so impressed with their service 5 years ago when we bought our first home. But now it seems that they have lost sight of their customers and put greed and money above their customer’s feelings and what is best for them. We were treated as a mere number and the lack of empathy from their staff was shocking.
I notice they only reply to positive feedback!I have found their service to be poor, unorganised and frankly sloppy.
5/5
FacebookThe best!professionalism, promptness, patience, the first experience with extraordinary people! thanks HoldenCopley agency, the right man in the right place!
Thank you so much! 😊
4/5
GoogleRating only, no written review.
Thank you for the ratings, we wish you all the best in the future!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time out of your day to leave us 5*, we wish you all the best in the future!
5/5
GoogleRating only, no written review.
Thank you so much for taking the time out of your day to leave us 5*, we wish you all the best in the future!
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5*, we wish you all the best in the future!
5/5
GoogleExcellent service and very efficient staff especially Sheryl.
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
GoogleVery professional staff. They kept us up to date every step of the way. I highly recommend them.
5/5
GoogleVery professional, and empathetic staff. Helped us to get the house we wanted quickly!
5/5
GoogleIt is always a pleasure speaking with the Hucknall branch, everyone is friendly and very informative which certainly helped take the stress off buying my first home. Thanks team :)
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
GoogleThis is the first time I have used Holdencopley and I am glad I did, the staff are extremely helpful through out the whole process, and extremely polite, A special thank you goes to Georgina at the hucknall branch she went above and beyond what I was asking of her, she seemed to be the only one to get answers for me when I was getting worried that things were not going to plan, she even knew more than my solicitors massers about what was going on she was on the phone constantly to my buyers and their mortgage lender and there solicitors trying to speed things up and keep me in the loop (give that girl a raise ;) so tnk u Georgina
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
GoogleRecently used for purchasing and letting agent. Excellent service, very professional and superb communication throughout entire process. Thoroughly recommend, teams at both Hucknall and Arnold offices are excellent.
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
GoogleAs buyers we were impressed by the professionalism and hard work of the team (particularly Sheryl), who made a very stressful experience easier by keeping us informed at all times, and making sure that everything went through properly
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
GoogleI'd just like to say thanks for a top class service. The photos and description were fantastic. From my first enquiry to have a valuation to the point of sale I have been kept up to date. Thanks again to the whole team.
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
GoogleExcellent service from the Holden Copley Team, responsive and always kept up to date with the situation on selling my house. Definitely be using your service again, thank you all x
5/5
GoogleAs first time buyers and being unsure of the process HoldenCopley was very helpful keeping us up to date and explaining everything to us. Highly recommended would use HoldenCopley again happily.
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
GoogleI am a 77 year old gentlemen moving house for the first time in 55 years. The Team at HoldenCopley have been fantastic from selling my home and helping me with the purchase of my new home . Thank you very much Brian
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
GooglePurchasing a house through HC, soon to complete, took a while but we got there just before my mortgage offer expired. Can't recommend Nadeem, their in house mortgage advisor enough. All round great service from my experience.
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
GoogleWe can not praise HoldenCopley enough. They kept us informed and if we had any problems they are very helpful. We would recommend them 100%. We would like to thank them for making a stressful time a lot easier. Regards Richard and Susan
5/5
GoogleWhat can i say. They were simply brilliant. Don't want to list any specific names as honestly, all the team was great. Kept us updated at all times, with more feedback and updates that we could possibly imagine. Easy to talk to , replying to emails very fast, listening to suggestions and most importantly, providing massive support and clearly know what they're doing. Would highly recommend to anyone that is looking for a decent and customer friendly agent trough out the whole process, not only until the agreement is sign :)
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.
