Trusted Agent profile

HoldenCopley estate agents in Arnold, Hucknall, Long Eaton and 1 more

4.7

★★★★★ Excellent

2,718 reviews across 4 offices and 3 platforms

HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,887

Reviews on Google

All 4 offices

Facebook logo

4.6 / 5

137

Reviews on Facebook

All 4 offices

Trustpilot logo

694

Reviews on Trustpilot

All 4 offices

Our offices

HoldenCopley's four offices, most reviewed first. Each has its own page.

Latest reviews from every HoldenCopley office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I recently had the pleasure of working with Holden Copley for the purchase of my property, and I cannot recommend them highly enough. From start to finish, their professionalism, dedication, and commitment to ensuring a smooth transaction were outstanding. A special thank you to Karen, the sales progressor, who went above and beyond to keep everything on track despite the challenges with the seller’s solicitors. Her communication, persistence, and efficiency were truly invaluable. I also want to express my gratitude to Ben Lee for his support and expertise throughout the process. His knowledge and guidance made a significant difference in navigating the complexities of the purchase. The team at Holden Copley demonstrated excellent customer service, kept me informed at every stage, and ensured that I was supported throughout the entire journey. I would not hesitate to work with them again and highly recommend their services to anyone looking to buy or sell a property. Thank you again for all your hard work! Oscar Valentine

Oscar · 26 March 2025 · HoldenCopley Long Eaton

Agent replied · 26 March 2026

Thank you Oscar, we really appreciate it!

5/5

Google

Lorraine was very helpful during the initial phase of selling our home, and since we agreed a sale, Melissa has been brilliant in keeping me updated and assisting with my (rather constant) request for information. Thanks!

Joe · 26 March 2025 · HoldenCopley Long Eaton

Agent replied · 26 March 2026

Thank you Joe!

5/5

Google

Josh was the perfect person to have show you around a possible future home. He was incredibly helpful, answering all questions thoroughly as well as being really friendly and easy to talk to. Thank you Josh for making the experience so enjoyable and easy.

Georgia · 26 March 2025 · HoldenCopley Long Eaton

Agent replied · 26 March 2026

Thank you Georgia, we really appreciate it!

5/5

Google

Rating only, no written review.

Namai · 26 March 2025 · HoldenCopley Long Eaton

Agent replied · 9 January 2025

Thank you for the 5*!

5/5

Google

Amazing service and Support from Jasmine and her team at HoldenCopley Long Eaton. Highly recommend.

Mikayla · 26 March 2025 · HoldenCopley Long Eaton

Agent replied · 9 January 2025

Thank you!

5/5

Google

I sold my house in Chilwell with Holden Copley in Long Eaton. they were brilliant. Nothing was too much trouble and they kept me informed of what was happening on a very regular basis. I can't recommend them highly enough.

Carol · 26 March 2025 · HoldenCopley Long Eaton

Agent replied · 9 January 2025

Thank you Carol, we really appreciate the kind review!

1/5

Google

Really disappointing experience. Joe (Long Eaton) gives an excellent sales pitch but failed to deliver on any of his promises. People in the office showed no common sense when arranging viewing times and how this might be done in a time efficient manner. We ended up doing most of our viewings due to a combination of them ‘not being available’ and the poor quality of the person they did occasionally provide. Despite setting out clear expectations of information we would like conveyed to prospective buyers, the agent who did do some viewings demonstrated he knew none of this and ‘the house would just sell itself’ Despite repeated promises that Joe would be taking over the viewings, we think in the end he only did one. Furthermore, we had an agent who failed to turned up at all for one viewing they had agreed to do and when questioned as to the feedback, lied to our faces. We have it on security camera that the potential buyers were left waiting outside our house for over half an hour with no agent before they gave up. We were told they had simply decided not to view the property, without mentioning the agent hadn’t turned up. We asked Joe to look into this, he never bothered to get back to us about it. Whilst we felt it needed pushing much earlier, Lianna put in some hard work in the final weeks of the transaction when the solicitors were being difficult Would not use again.

Jonathan · 26 March 2025 · HoldenCopley Long Eaton

5/5

Google

Myself and my family have sold 4 properties in just over a year with Holden Copley. Joe was fabulous each time with his advice and professionalism. Mallisa and all the other staff work tirelessly to achieve the sale as quickly as possible. Many thanks.

Phil · 26 March 2025 · HoldenCopley Long Eaton

Agent replied · 9 January 2025

That is great to hear! Thank you for your repeated business, we really appreciate it.

3/5

Google

We have now sold two properties with Holden Copley, one in 2019 and most recently in August 2024. Our first experience was excellent and they were professional, proactive and personable. …

Chloe · 26 March 2025 · HoldenCopley Hucknall

5/5

Google

We would like to thank the staff at Holden Copley for all their work in selling our house. The process was managed smoothly from start to finish. We offer particular thanks to Miss Denton, the sales progressor, who always showed a high level of professionalism in dealing with the sale. She responded swiftly to our enquiries and maintained good communication with all parties. Her diligent approach ensured that the sale was completed without complications and in a good time frame.

Deborah · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 26 March 2026

Thank you Deborah, we really appreciate it!

5/5

Google

We chose Holden Copley to sell our mother's house as they offered a very comprehensive service and a clear rationale for how they would achieve the proposed asking price. The house was quickly on the market and they secured five offers at asking price within a few days. It's worth noting that other estate agents had suggested marketing at £25-50k less, presumably to do the deal quickly and move on. All Holden Copley staff were approachable and effective through the process and we would be happy to recommend their services.

Jonathan · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 26 March 2026

Thank you for your wonderful feedback! 😊 We're delighted we could achieve the best outcome for your mother's house and provide a smooth selling experience. Your recommendation means a lot to us! Wishing you all the best …

5/5

Google

Jamie was amazing throughout the process of us moving! So polite, truly great at your job ! :)

Emma · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 26 March 2026

Hi Emma, thank you for the feedback!

5/5

Google

Holden Copley Hucknall have been great at selling our property. We’d like to especially give Jasmine a shout-out for her persistence, dedication and hard-work during the process. She constantly contacted us, updated us and made sure our process was as quick and smooth as possible. It’s like she was exchanging contracts with us! Thank you so much Jasmine.

Chanelle · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 26 March 2026

thank you Chanelle!

5/5

Google

I just purchased my first property through Holden Copley (Hucknall) who were absolutely amazing. They were so helpful throughout the whole process and stayed in touch with updates. Angela made the whole experience so much easier, I honestly can't thank her enough for everything! She always went above and beyond for me. Highly recommend using Holden Copley.

Helen · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 26 March 2026

Thank you Helen, we really appreciate it!

5/5

Google

We used Holden Copley for both our sale and purchase, best decision ever!! A great team that truly made us feel we were their only clients despite them being a busy office. Friendly, professional, knowledgeable, great communication right from Tom who valued our house, Andy who did viewings, Luke and Jude who handled the sale and purchase and Jasmine who progressed the sale to completion. You all made the whole process as enjoyable and easy as possible. Thank you.

Emma · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 9 January 2025

Thank you Emma, we are really pleased that you were happy with our service from start to finish. Congratulations on the new home!

5/5

Google

Lianna was amazing - thanks for all your help.

Simone · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 9 January 2025

Thank you Simone!

5/5

Google

Jasmine has been brilliant! Very quick to respond to any enquiry’s

Andrew · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 9 January 2025

Thank you Andrew!

5/5

Google

Thank you Holden Copley Hucknall branch for securing a quick sale on our property. Thank you also to Eileen for phoning me “out of office hours” confirming we had exchanged contracts. Very professional agency who I would definitely use again.

Anita · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 9 January 2025

thank you Anita, we really appreciate the review!

5/5

Google

Rating only, no written review.

Sky · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 9 January 2025

Thank you for the 5*!

1/5

Google

Not a trustworthy

Uk · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 26 March 2026

We're sorry to hear that you feel this way. Please could you provide more details by emailing us at helen@holdencopley.co.uk? We’d like the opportunity to understand your concerns and address them further. Thank you for your feedback.

5/5

Google

We sold our house via Holden Copley and we couldn’t thank Jasmine enough for all her hard work getting us through to the end! What a star! We had some issues within our chain which Jasmine dealt with and was on top of throughout! It was so stressful and I can’t imagine how she must have felt! Thank you so much again Jasmine! You are a credit to your team and to Holden Copley!

Lauren · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 11 December 2024

Thank you Lauren, we are pleased you were happy with our service!

5/5

Google

Melissa and the whole team have been wonderful, they’ve gone above and beyond to get the job done and always been extremely friendly.

Adam · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 11 December 2024

Thank you Adam!

5/5

Google

We had a great experience with Melissa, the sales progressor. She chased the relevant people when required and contributed to a stress free process of purchasing our first home, thank you!

Abbey · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 9 January 2025

Thank you Abbey, we really appreciate it!

5/5

Google

Melissa was an incredible sales progressor. She helped me as I bought my first house and I will be forever grateful for all her advice, help and answering all my endless questions. Thank you!!

Stephanie · 26 March 2025 · HoldenCopley Hucknall

Agent replied · 10 November 2024

Thank you Stephanie!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

HoldenCopley is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.

EA Masters by year, 2018 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about HoldenCopley

Which HoldenCopley office has the most reviews?

Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.

Where are the HoldenCopley offices?

The four HoldenCopley offices, by town:

Has HoldenCopley won any awards?

Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.

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