Trusted Agent profile
★★★★★
2,718 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
694
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI've used Holden Copley to buy property and they've always been excellent, professional, personable, and consistently delivered great results. Ben is fantastic and provided regular updates throughout. Ben is a star and ensured everything stayed on track. Overall, their service exceeded expectations, and I highly recommend them.
Thank you Jimmy for the great review!
5/5
GoogleJust secured a new property and have been dealing with Ben - he’s been absolutely brilliant! Couldn’t have asked for better communication or management of the sale so far. Super responsive, friendly, and easy to talk to. Hopefully this is the start of a smooth, speedy journey to getting my keys! 🏡✨ …
Thank you for sharing this, it’s lovely to read. Ben will be really pleased to hear your feedback.
5/5
GoogleBen from Holden Copley was really helpful throughout our offer process
Thank you Daisy, we really appreciate it!
5/5
GoogleHad a positive experience when searching and finding a house to purchase. Jessica was quick and professional through both emails and phone calls.
Thank you James!
5/5
GoogleA Huge thanks to Mia & All the team at Holden Copley they have been absolutely outstanding, by far the best Estate Agent I have ever used, constant daily updates and feed back. I feel sorry for the competition because they are 100% the best.
Thank you so much for your amazing review! We’re thrilled to hear you had such a positive experience with Mia and the team. Your kind words mean a lot, and we’re delighted we could provide the service you deserved!
5/5
GoogleGreat experience from start to finish, would recommend!
5/5
GoogleThe sales team, led by Bethan have been really helpful from the moment we listed the house with Holden Copley to the point of sale. Really easy to speak to one of the team on the phone and everyone always knew the latest update so no waiting for someone to call back or having to repeat information.
Thank you so much for the positive feedback!
5/5
GoogleMelissa was incredible and so helpful through the whole process. A true gem!! Couldn’t recommend Holden Copley enough.
Thank you Katie!
5/5
GoogleIt has been my sincere pleasure to sell my house through the West Bridgford office. They quickly found us a buyer in a difficult seller's market. It would be wrong for me to mention anyone individually, because they have all been so helpful and supportive throughout the conveyancing process. -They are all consummate professionals. That support doesn't end with finding a buyer, either. Throughout the conveyancing process, I received regular updates on the sale's progress. They also liaised with solicitors and the vendor's agents, a truly remarkable, complete package. I cannot recommend them highly enough.
Thank you so much for taking the time to share this. It means a lot to the whole West Bridgford team. They work incredibly hard behind the scenes, so hearing that you felt supported from the first viewing right through to completion is genuinely appreciated. Thank you again for choosing us and for such a generous recommendation.
5/5
GoogleCurrently selling my house through HoldenCopley and have received excellent service all round with exceptional service from Lauren Mayes and Laura Preston, I was always kept up to date and viewings where booked with reminders sent and follow up in good time.
Thank you John, we really appreciate it!
5/5
GoogleMy wife and I used Holden Copley to sell our home. They were also the vendor for the one we were buying. The entire team work really hard, to a high standard and are excellent. Communication couldn't be better, from keeping us informed, to chasing viewers for feedback or dealing with solicitors. I'd recommend them to anyone.
Thank you so much for your kind words. We’re thrilled to hear you had such a positive experience, and it was a pleasure supporting you through both the sale and purchase. We really appreciate your recommendation!
5/5
GoogleFrom my first contact with Holden Copley's valuer Thomas Mower through to Sales Progression with Cheryl Parker, I realised that this company had both my best, long-term interests and my personal needs at heart There was not one instance where I regretted engaging their services with outcomes which were not only beyond my expectations but also skillfully crafted. Thank you. Needless to say, I have absolutely no hesitation in recommending their services.
Thank you Michael, we really appreciate it!
4/5
GoogleI recently bought my new home through Holden Copley, and the entire experience was fantastic from start to finish. Sheryl Parker was incredibly approachable, friendly, and professional throughout the whole process. I truly appreciate her support and dedication, highly recommend Sheryl the Holden Copley team to anyone buying a home!
That's great, thank you!
5/5
Googlejust sold a property through HoldenCopley Very efficient staff always friendly and polite and always kept me informed what was happening would highly recommend
Thank you Pete, congratulations on the sale!
5/5
GoogleReally friendly and dedicated team to help you when selling your house. Special thanks to Melissa Denton who helped me so much on getting all sorted for completion. Totally recommend!
Thank you very much!
5/5
GoogleWe have been very pleased with the level of service and communication that we have received from the Mapperley team throughout the whole process. Jordan's initial visit was most useful, answering our questions clearly and positively and quickly followed by the support from Josie, Elle & the Sales team as the enquiries started. All visits were accompanied and feedback was given to us in a timely fashion. Many thanks to all of the Holden Copley team in achieving the completion on our behalf and we would have no hesitation in recommending them to friends and family who are seeking the sale or purchase of their property, in the future.
Thank you so much for sharing such a thoughtful review. It’s wonderful to hear that you felt well supported from start to finish and that the communication throughout made the process smooth for you. Jordan will be delighted to know his visit helped set the tone, and Josie, Elle and the rest of the Sales team will really appreciate your kind words about the viewings and feedback. We are pleased to have helped you reach completion and it means a lot that you would recommend us to others. If you ever need anything in the future, we are always here to help.
5/5
GoogleRating only, no written review.
Thank you for the the 5*s!
4/5
GoogleI thought the service we received was overall good, the team were super responsive to any queries I had and would always get back to me same day. I ended up having to sell my property twice as the first sale was going absolutely nowhere. Each time my property was sold quickly, within a matter of days. I did do the viewings myself because I wasn't comfortable having strangers in my home without being there but they would have organised to do them had I wanted it. Overall I had 6 viewings and 5 of those would have resulted in offers which is pretty good going. The sale price achieved I was also happy with. You are assigned a sales progressor which is helpful too- in our case everyone was quite on the ball on the second sale and on the first sale I was getting every update first from the new build team who were extremely tenacious- but for the average chain this is good to keep things on track. In terms of pointers for improvement- I do feel the fee was quite high, but it did equate to a good service. I do also feel that had I listened to Holden Copley and continued with my first buyer, I would have been kicked off the plot for my reserved property by my new build developer and lost out on my dream home, as the first buyer had issues with their sale which essentially had caused a stalemate. That would have been really disappointing. They did as I wished when I was a bit more demanding but it would have been better if they'd been a bit more proactive in making sure I didn't lose my purchase.
Thank you for taking the time to share your detailed feedback. We really appreciate your kind words about our team’s communication and responsiveness, and we’re pleased to hear that your property sold quickly on both occasions. We completely understand your comments regarding the pointers for improvement, and we’ll certainly take everything on board to continue improving the service we provide. We’re glad that things came together in the end and wish you all the best in your new home.
5/5
GoogleVery professional, friendly and excellent communication from Jessica.
Thank you Jonathan!
5/5
GoogleI recently sold and brought a new house, both through Holden Copley at the LongEaton office. Every step of the process was fantastic, the whole team are so friendly, professional and knowledgeable and helped the process go smoothly. When a member of the team is on annual leave, their colleague is able to pick any queries which was so helpful, and nothing ever felt too much to ask.
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a positive experience buying and selling through our Long Eaton team. It’s great to know our team’s support and professionalism made the process smooth and stress-free for you.
4/5
GoogleThis is my second time using Holden Copley, and overall they are an excellent company to deal with. They certainly get the job done and are reassuringly calm when the client is stressed to the nines! On this occasion, exchange and completion were a bit fraught (through no fault of Holden Copley) and their persistence to get it sorted was second to none. Thank you Lianna!
Thank you so much for your feedback! We’re delighted to hear that Lianna and the team could guide you through another smooth experience, even when things got a bit tricky. We’ll be sure to pass on your kind words!
5/5
GoogleAndrew morrison was so welcoming and very polite and I really enjoyed the viewing because he was very helpful and approachable and had very good knowledge.
Thank you for the feedback!
5/5
GoogleHad a viewing done with Holden Copley yesterday. Their staff was patient and very informative and helpful. Well done Andrew Morrison. This is the kind of staffs you need to build your business and help buyers build their confidence.
Thank you for the kind review!
5/5
GoogleMelissa was always friendly and quick to get back to us whenever we needed anything 😊 …
Thank you Jay!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.
