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Holbrook & Co estate agents in Seaham, Hartlepool and Bishop Auckland

4.8

★★★★★ Excellent

2,976 reviews across 3 offices and 3 platforms

holbrookandco.co.uk

Holbrook & Co has three offices, in Seaham, Hartlepool and Bishop Auckland. Together they have 2,976 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.7 / 5

540

Reviews on Google

All 3 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 3 offices

Trustpilot logo

2,435

Reviews on Trustpilot

All 3 offices

Our offices

Holbrook & Co's three offices, most reviewed first. Each has its own page.

Latest reviews from every Holbrook & Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Happy First time buyers!

This was our very first buy, not to forget a purchase off the plan, and it couldn’t have gone smoother. Starting from the initial days of scouting till handover of keys, Liz and Caroline have been rock solid guides in choosing and with the subsequent legal procedures. We knew we were in good hands while opting for upgrades as they both came with a lot of experience and helped us through it. They have always been approachable, leaving no room for doubts , clarifying them as and when they arose. Despite this being a serious stage of our lives, Caroline and Liz kept us relaxed and sometimes in splits with their sense of humour! :D They still continue to be a part of our journey as we settle in to our new home, checking on us regularly making sure we were comfortable. Adrian , the site manager was our go to man for all doubts technical. He had in-depth knowledge of everything that goes into building a house. We had the opportunity of meeting him twice, once at the beginning before installation of options and again at the demonstration meeting in the end. He was always reachable and accommodated our requests beautifully. All in all, thanks to this wonderful team, our experience with buying our first house and moving into it has been nothing short of a dream. Our heartfelt gratitude to these hardworking guys.

Sneha · 19 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Sneha,Thank you for taking the time to leave a review. We are delighted to hear that Liz and Caroline have been so helpful and approachable throughout the buying process. Along with Adrian, who accommodated your requests. We wish you lots of happy memories in your new home.Kind regards,Miller Homes

5/5

Trustpilot

Angela at west Craigs manor was…

Angela at west Craigs manor was extremely friendly and helpful answering all the questions I had on the property I was interested in, optional extras and the timeline for selling my property in order to buy with miller homes. Would highly recommend reaching out Angela if you’re interest in purchasing a property in the area.

Phil · 19 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Phil,Thank you for taking the time to leave a review. We are delighted to hear that Angela was so helpful and friendly during your visit to West Craigs Manor.We wish you all the best with your search for a new home.Kind regards,Miller Homes

5/5

Trustpilot

Charlotte at Longwick Chase

Charlotte at Longwick Chase, has been really helpful throughout the process. She has helped to move the sale forward on both our sale and purchase. In all honesty we have enjoyed the process dealing with Charlotte and we are looking forward to completion day!

Dave · 18 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Dave,Thank you for taking the time to leave a review. We are delighted to hear that Charlotte was so helpful throughout the buying process.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes

5/5

Trustpilot

Great service from Charlotte at Longwick Chase

Charlotte at Longwick Chase was fantastic and helped us secure the purchase of our new home.Charlotte was very responsive and helpful and really pushed to get everything over the line for our right deadline - thank you Charlotte!

Julia · 18 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Julia,Thank you for taking the time to leave a review. We are thrilled to hear that Charlotte was so helpful and responsive throughout the buying process.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes

5/5

Trustpilot

Friendly welcoming

I would just like to say thank you for inviting me in to your chester le-street office Gareth. I’m looking forward to viewing the Charles wood style house in Durham city at the weekend. Thanks again for registering my interest on a potential plot in Fellside gardens and for the information you give me during my visit.

Kevin · 16 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Kevin,Thank you for taking the time to leave a review. We are delighted to hear that Gareth was so helpful during your visit to Fellside Gardens.We wish you all the best with your search for a new home. Kind regards,Miller Homes

5/5

Trustpilot

Nicola & Jill at Collingwood Grange: Exceptional Service for First-Time Homebuyers

As first-time homebuyers, we were initially overwhelmed by the process and lacked the necessary knowledge to navigate it effectively. However, Nicola and Jill at Collingwood Grange made the entire experience incredibly smooth and stress-free.Nicola was ace at explaining every step in detail, sorting out our worries, and answering all our questions, no matter how daft they seemed, at the welcome meeting.

Jessy · 16 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Jessy,Thank you for taking the time to leave a review. We are delighted to hear that Nicola and Jill were so helpful throughout the buying process.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes

1/5

Trustpilot

Unbelievable how they have any where…

Unbelievable how they have any where near 4 stars. Shocking levels of workmanship and customer service - unreliable and deceitful.Don't buy a a Miller home!

N/A · 16 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi,Thank you for taking the time to leave a review. We take all reviews seriously and we are sorry to hear that you have been disappointed with your experience.So that we can share your feedback with our team, please get in touch at contact@miller.co.uk, with your address and the name of the development you live on.Yours sincerely,Miller Homes

5/5

Trustpilot

Had really good experience with Chris

Had really good experience with Chris, kind and professional person who sort out the problems, thank you.

Kai · 15 May 2024 · Holbrook & Co Seaham

Agent replied · 21 February 2025

Hi Kailing,Thank you for taking the time to leave a review. We are thrilled to hear that Chris was so helpful and professional.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes

5/5

Trustpilot

Had really good experience with Chris

Had really good experience with Chris, kind and professional person who sort out the problems, thank you.

Kailing · 15 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Kailing,Thank you for taking the time to leave a review. We are thrilled to hear that Chris was so helpful and professional.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes

5/5

Trustpilot

Chris is extremely helpful and friendly…

Chris is extremely helpful and friendly and did a great job!

Katy · 15 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Katy,Thank you for taking the time to leave a review. We are delighted to hear that Chris has been so helpful and friendly.We wish you all the best with your search for a new home.Kind regards,Miller Homes

5/5

Trustpilot

Liz and Caroline have been so lovely at Hackwood Park :)

We’ve been in our new home for 6 months now at Hackwood Park in Mickleover and the whole process from the very beginning has been such a joy and such ease. Caroline and Liz are always making sure we are happy and even now after 6 months in, we know where they are if we need any help whatsoever and check in to make sure everything is ok. Couldn’t have asked for a better experience moving into our home and 6 months in and still enjoy just as much as the day we moved in

Bec · 14 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Bec,Thank you for taking the time to leave a review. We are delighted to hear that Caroline and Liz have been so helpful throughout the whole process. We wish you lots of happy memories in your new home.Kind regards,Miller Homes

5/5

Trustpilot

Debbie is wonderful!

Debbie is wonderful!! We just had our choices meeting and she was very patient and helpful. She was able to advice with great expertise on which options match and would give the most cohesive colour scheme.

Feyikemi · 14 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Feyikemi,Thank you for taking the time to leave a review. We are delighted to hear that Debbie was so helpful during your choices meeting.We hope you enjoy you new Miller home when the time comes.Kind regards,Miller Homes

5/5

Trustpilot

Good work! 👍

I'm happy with the work done by Chris and Minde. All went very well.Can recommend!

Ewa · 13 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Ewa,Thank you for taking the time to leave a review. We are delighted to hear that Chris and Minde carried out work well.We wish you all the best settling into your new home.Kind regards,Miller Homes

5/5

Trustpilot

Excellent customer service and Angela…

Excellent customer service and Angela from west craigs helped us to get our stuff sorted for new home even by staying a bit longer on weekend. Really happy with the service thank you 😊

Yatin · 13 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Yatin,Thank you for taking the time to leave a review. We are thrilled to hear that Angela was so helpful throughout the buying process. We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes

5/5

Trustpilot

Sales team is very active given…

Sales team is very active given valuable suggestions and quick process.special thanks to Hannah McLaughlin

Harish · 13 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Harish,Thank you for taking the time to leave a review. We are delighted to hear that Hannah was so helpful throughout the buying process.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes

5/5

Trustpilot

Gareth and Fellside is top bloke and…

Gareth and Fellside is top bloke and very helpful from day 1

Jake · 12 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Jake,Thank you for taking the time to leave a review. We are thrilled to hear that Gareth has been so helpful throughout the process.We wish you all the best with your search for a new home.Kind regards,Miller Homes

5/5

Trustpilot

Excellent customer care from Debbie Fraser

We have had excellent customer care from Debbie Fraser at Constarry Gardens Croy who has always been very friendly, approachable and keen to get answers to our enquiries. Debbie is a real asset to the Millar Homes sales staff!

Lorraine · 11 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Lorraine,Thank you for taking the time to leave a review. We are thrilled to hear that Debbie Fraser has been so helpful and approachable throughout the process.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes

5/5

Trustpilot

I have recently visited StationBrae in…

I have recently visited StationBrae in Maddison and found the sales representative very helpful in supplying information on the houses on this site.

Graham · 11 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Graham,Thank you for taking the time to leave a review. We are delighted to hear that our team were so helpful during your visit to Station Brae.We wish you all the best with your search for a new home.Kind regards,Miller Homes

5/5

Trustpilot

Garshake Gardens

The service we received from Lynne, Martin and the team at Garshake Gardens made our experience of buying our Miller Home a pleasure. The follow up from customer care has been very good.

John · 11 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi John,Thank you for taking the time to leave a review. We are delighted to hear that Lynne, Martin and the rest of the team were so helpful throughout the buying process.We hope you enjoy your new Miller home when the time comes.Kind regards,Miller Homes

5/5

Trustpilot

Excellent service and experience

We were looking at buying a home at leven mill and Margaret was the sales manager there. From the moment we walked into the sales office she was friendly, bubbly and so easy to talk to. It was like buying a house of an old friend tbh. We ultimately didn’t buy the house we wanted (nothing to do with Margaret, or miller homes. The house was actually perfect, but mortgage rates : terms weren’t in our favour) but I would 1000% go back to miller homes / Margaret if our position changes in the future. Margaret kept us fully informed of each step, was very helpful with any questions we had and helped us feel confident during our reservation meetings, and viewings of the house. A very positive experience from start to finish, even if we didn’t even buy at the end of the day!

Miss · 10 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Miss Probert,Thank you for taking the time to leave a review. We are delighted to hear that Margaret was so helpful and friendly during your visit to Leven Mill.We wish you all the best with your search for a new home.Kind regards,Miller Homes

5/5

Trustpilot

Very polite

Very polite, he new what he was doing, a true professional at work. Very pleased with Chris Smith's work.

Colin · 10 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Colin,Thank you for taking the time to leave a review. We are thrilled to hear that Chris Smith has been so polite while carrying out work.We wish you all the best with your new home.Kind regards,Miller Homes

1/5

Trustpilot

Can't score these lieing bast*rds low…

Can't score these lieing bast*rds low enough. Shoddy property badly managed in every aspect sort it out. (Edit I emailed like they said and they ignore me for days still waiting for a reply )don't listen to their lies seeks legal advice straight away with them.lowest of the low

Dave · 10 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Dave,Thank you for taking the time to leave a review. We take all reviews seriously and we are sorry to hear that you have been disappointed with your experience. If you would like to speak about your complaint in further detail, please don't hesitate to reach out via contact@miller.co.uk.Kind regards,Miller Homes

5/5

Trustpilot

Helpful

Garth continues to keep us upto date with progress at the Fellside site he is always happy to answer questions

Mr · 10 May 2024 · Holbrook & Co Seaham

Agent replied · 16 June 2024

Hi Mr Burgess,Thank you for taking the time to leave a review. We are thrilled to hear that Gareth has been so helpful and kept you up to date with progress at Fellside Gardens.Kind regards,Miller Homes

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Awards

Industry awards

Holbrook & Co branches are among the ESTAS 2026 winners.

ESTAS 2026: 1 Best in Postcode across one branch.

  • Best in Postcode (1)ESTAS Best in Postcode 2026

Source: The ESTAS 2026 winners, as published.

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Questions about Holbrook & Co

Which Holbrook & Co office has the most reviews?

Seaham has the most, with 2,608 reviews rated 4.8 out of 5, followed by Hartlepool with 222.

Where are the Holbrook & Co offices?

The three Holbrook & Co offices, by town:

Has Holbrook & Co won any awards?

Yes. At the ESTAS 2026 awards its branches won 1 Best in Postcode award.

Reviews may appear on more than one platform.

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