Trusted Agent profile · Essex
Verified
★★★★★
689 reviews across 5 offices and 2 platforms
Hilbery Chaplin Residential has five offices, in Laindon, Brentwood, Romford, Hornchurch and Ingatestone (Essex). Together they have 689 reviews on two platforms, rated 4.5 out of 5 overall.
685
Reviews on Google
All 5 offices
4
Reviews on Facebook
Business-wide
Hilbery Chaplin Residential's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEmma and all the sales staff were from the very beginning efficient, professional, helpful and kept us informed at all times. We have nothing but praise for them.
Thank you for the 4 star rating you left our Shenfield branch.
5/5
GoogleThank you so much to Kellie H and Kelly W for helping us purchase our first home. They were both very responsive which allowed for a smooth purchase. I would strongly recommend Hilbery Chaplin!
Thank you for your lovely review! We're so pleased Kellie H and Kelly W were able to support you through the purchase of your first home. Congratulations, and thank you for recommending Hilbery Chaplin, we wish you many happy years in your new home!
1/5
GooglePlease be aware, if you place tenants in your house through this business, they will not allow you to enter your own property again for any reason if it is tenanted. I have 4 houses with them, one has been abandoned, I told them that it had and they didn’t even my email telling them. The market rates being charged for all our tenants are drastically under market value. They allowed over £7,000 of rent arrears to occur, recommends eviction proceedings and then did nothing. THIS BUSINESS WILL PREVENT YOU FROM ACCESSING YOUR OWN PROPERTIES. The photo below was from a tenanted property, I was told they had done inspection, They didn’t provide any evidence of inspections recently, and the beautiful house that I decorated and was freshly carpeted is ruined. Thousands of £££ to repair and £££££ lost in rent. Obviously I’m concerned that they are not looking aster the other houses, But I’ve been told I can’t enter under any circumstances. They were going to allow a lb estate agent in last week but that got concept on tv wished of the other 50% shareholder. Be very careful who you invest with. I’m dealing with a solicitor, but it’s going to be a long and painful process. Shocking business, Andrew and Nick I will see you in court my lovelies.
Hi Charlotte, We take reviews seriously, so we want to respond clearly to each of your points, as our records tell a very different story. On access to the properties: this is correct, and it's to protect YOU from breaching the law. You are not currently a licensed landlord, which has been confirmed by Rent Smart Wales. Entering a tenanted property in that position would put you in breach, and that position wouldn't change even with the correct training completed. This has been confirmed independently by Rent Smart Wales, our legal helpline and a compliance expert. We don't make these rules, they exist to protect tenants and landlords alike, and we won't help anyone break them. On rents being below market value: every tenant was placed, and every rent set, by your own business partner, not by us. On the property pictured: the tenant is known to you personally and previously carried out renovation work in exchange for a reduced rent, including work that was due to be completed in that property. We'd be glad to discuss the specifics privately. On inspections: our records show the inspection report, setting out our concerns in detail, was opened on your account four separate times. We have the dates on file. On the arrears and eviction: we can only advise, pursuing a tenant through the courts is the landlord's decision. We recommended exactly that on multiple occasions and served the correct notices, but the decision was made on your side that the costs were too high to proceed. On valuations: we arranged all of them, and they were then cancelled at your other agents request (they said you had cancelled them). We're always happy for people to make up their own minds. We're confident our records support everything above, and we'd welcome the chance to resolve this properly and privately as suggested previously. Regards, The Letting Station
5/5
GoogleGreat, speedy service and lovely properties
5/5
GoogleSuper kind staff and easy to work with
5/5
GoogleAlice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!
Thank you Katie for your kind words. Moving home comes with plenty of questions, so it’s lovely to know you felt supported and well looked after along the way.
5/5
GoogleI cannot recommend Kings highly enough. From the moment I walked through the door with just an initial enquiry to the completion of our house sale, Ross and the team were amazing. They were there every step of the way, explaining everything in layman’s terms for us. They kept in constant communication with us and gave us updates at throughout the whole process. We needed a quick sale at a great sale price. Kings delivered just that.
5/5
GoogleGreat, smooth experience with Brodie. Amazing customer service, very pleased.
5/5
GoogleI'd like to recommend Nikki Hempseed if you are looking to sell a property in Aberdeen. I found Nikki to be very professional, committed and thorough and she has a great knowledge of the local area and trends. She went above and beyond with early or late viewings, changed appointments and feedback. She was reassuring at all times and coached me through the sale of my first property! Thanks again Nikki!
5/5
GoogleMe and my partner have just purchased our first home ☺️ big thank you to Nancy Holden who was honestly brilliant. Constantly providing updates and getting things moving. We have been trying for 3 years with various estate agents and never dealt with anyone as good! We've both said if we were to move in the future we would personally ask for her! Thank you again!
Congratulations to you both Lauren, on purchasing your first home! After three years of searching, that moment must feel even more special. Thank you for sharing your experience, and we're honoured to have played a part in helping you reach this milestone. Enjoy every moment in your new home.
5/5
GoogleCharlotte has been so so helpful in helping us buy our first home! Her quick replies and friendliness has made the whole process so easy and smooth. Couldn’t recommend enough!
Buying your first home is a huge milestone, so it's wonderful to hear the experience has felt smooth and straightforward, thank you Rebecca. Thank you for your recommendation, and we hope you're excited for the next chapter ahead.
5/5
GoogleJust wanted to say a big thanks to Nancy Holden from Uppermill branch. What a journey we had with lots of twists and turns with potential buyers. Throughout the process Nancy has been fabulous , keeping us informed all the way, her professionalism and communication was amazing and we even had times to laugh together at some of the most bizarre things that transpire with buying and selling your home ! Well done Nancy customer service at it’s very best 👏🏻🏡
What a journey indeed! Buying and selling property can certainly bring a few unexpected twists along the way, so it's wonderful to hear you were able to navigate it all with confidence and even a few laughs. Thank you Alison, for your lovely comments and for recognising the service you received.
5/5
GoogleRating only, no written review.
5/5
GoogleVery easy to deal with and really helpful, considering I was a first time buyer.
Thank you for your lovely review. We're so pleased to hear that you found the process easy and helpful, especially as a first-time buyer. It was a pleasure assisting you, and we wish you all the best in your new home.
5/5
GoogleWould highly recommend
5/5
GoogleEveryone that helped pushed a transaction that completes 15th May and one that is very close to my heart, i thank you so so much. You really should be proud of being the way you are and in particular a big thank you to Kelly. You have been so amazing. I really hope I get the opportunity to work with you all again in the future. Wish all Estate Agents cared like you all did. All the best, from Kaz Solicitor :) xx
Thank you so much for your lovely review, Kaz. It was a pleasure to help with such an important transaction, and Kelly will be especially delighted by your kind words. We truly appreciate your support and wish you all the very best for the future, we’d love to work with you again someday!
5/5
GoogleVery helpful, will definitely recommend
Thank you for your kind words and recommendation. We’re so pleased to hear you found the team at Hilbery Chaplin helpful, and we truly appreciate your support!
5/5
GoogleI had an outstanding experience with Hilbery Chaplin while searching for my new home. The team went above and beyond to ensure everything was organised, stress free and handled with genuine care and professionalism throughout the entire process. Communication was always prompt and clear, which made everything so much smoother. A special thank you to the team, especially Julie and Niamh for their incredible support and kindness throughout the journey. They truly made the transition into my new home feel seamless and effortless. I highly recommend Hilbery Chaplin to anyone looking for exceptional service and a team that genuinely cares about their clients. Thank you again for such a phenomenal experience!
Thank you so much for your kind review and recommendation. We’re delighted to hear you had such a positive experience with Hilbery Chaplin. Julie and Niamh will be so pleased to hear your lovely feedback. Wishing you all the best in your new home!
5/5
GoogleAs a first-time buyer, I couldn’t have asked for a better experience with this estate agency. The whole process was smooth and well managed from start to finish. Big thanks to Ross, who was incredibly helpful, responsive, and made everything much easier!
Hello Cansel Thank you for your lovely review. it was a pleasure working with you on your first property purchase. Thank you for being a great client to work with. Kind Regards All the team at Kings Group, Church Langley
5/5
GoogleThe team are amazing. I was able to book a viewing really quickly, and as soon as I put an offer in, the communication, help and advice has been invaluable. Ross has been truly exceptional in getting my exchange over the line and kept me updated daily on progress and next steps at all times. Would highly recommend
Hello Jess Thank you for taking the time to leave your love review. Great to hear your experience with our Church Langley Branch has been a positive one. Kind Regards All the team at Kings Group, Church Langley
5/5
Google5 stars to Ross and Ellie who have been incredible helping us get our new home! Nothing was ever too much trouble and they went above and beyond to make sure it happened for us. I will recommend them to everyone, I would give 6 stars if I could!!!
Hello Joanne Thank you for your lovely review. It was an absolute pleasure working with you on your property purchase and we hope it was worth the wait. Congratulations again and best of luck in your new home! Kind Regards All the team at Kings Group, Church Langley
5/5
GoogleEllie is amazing she is so helpful and efficient. We feel really looked after with her and she has made our experience as first time buyers feel as effortless as possible. She is hard working and dedicated, I couldn’t recommend her enough!
Hello Demi Thank you for your positive review. It is an absolute pleasure working with you on your first property purchase! Kind Regards All the team at Kings Group, Church Langley
5/5
GoogleHelpful team
Hello Andrew Thank you so much for taking the time to post a review. The team really appreciate it. Kind Regards All the team at Kings Group, Church Langley
5/5
GoogleRating only, no written review.
Thanks, Hanisha, for the great review! It's been an absolute pleasure meeting and working with you both.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hilbery Chaplin Residential has 689 reviews across its five offices, rated 4.5 out of 5 overall: 685 on Google, 4 on Facebook. Company-wide Facebook reviews for Hilbery Chaplin Residential are counted once, not once per office.
Laindon has the most, with 266 reviews rated 4.4 out of 5, followed by Brentwood with 132.
The five Hilbery Chaplin Residential offices, by town:
