Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI cannot praise these guys enough. To say we had a very difficult buyer is an understatement, but Kelly and Kelly truly did go above and beyond to complete the sale of our house. Kelly Workman really did give what felt like a personal service to us at the most stressful time ever. She was totally invested in achieving our goal and we can’t thank her and the team enough. Absolute legends who were so professional and informative throughout, thankyou so so much x
Sarah · 23 May 2025 · Hilbery Chaplin Residential Hornchurch
Agent replied · 20 March 2026
Thank you so much for taking the time to leave your 5 star feedback for our Hornchurch team, especially Kelly and Kellie, it really is appreciated. We are so pleased that you are happy with the service we provided.
★★★★★ 5/5
GoogleI honestly can't praise the staff at the Laindon branch enough (particularly Karen & Lewis) for their dedication throughout the whole sale process. They dealt with a delicate situation very kindly & professionally.
Karen · 21 May 2025 · Hilbery Chaplin Residential Laindon
Agent replied · 10 January 2025
Thank you so much for your lovely feedback for both Karen and Lewis in our Laindon office, it really is appreciated and good to know you had such a positive experience with us.
★★★★★ 5/5
GoogleMy husband and I recently bought our new house via Lewis at Hilbery Chaplin, Laindon. From our first viewing till completion we had nothing but prompt, professional and top class service from Lewis and the team.
Thank you so much for helping us to buy our beautiful new home!
Amanda · 21 May 2025 · Hilbery Chaplin Residential Laindon
Agent replied · 10 November 2024
Hi Amanda
We really appreciate your 5 star feedback for Lewis and the team in Laindon office.
Thank you
★★★★★ 5/5
GoogleI have been finding purchasing a property very stressful, working through all the jargon, until I spoke with Karen at Hilbery Chaplin in Laindon. She is a breath of fresh air. Hilbery Chaplin could not have a better member of staff. Lovely, kind, honest lady.
Lesley · 21 May 2025 · Hilbery Chaplin Residential Laindon
Agent replied · 6 July 2024
Dear Lesley
Thank you so much for your lovely feedback for Karen in our Laindon office, we strive to provide the best customer service.
★★★★★ 5/5
GoogleVery pleased with the overall service and good communication throughout the process from start to finish.
Thank you all.
Caroline · 15 May 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 15 May 2026
We really appreciate your kind feedback for our team in Shenfield. Thank you
★★★★★ 5/5
GoogleI cant thank Hilbery Chaplin enough for making the process of purchasing my first home such a positive experience. The team were always quick to respond to any questions, provided valuable advice and guided me through every step of the process.
I particularly appreciated how they kept me informed at each stage. Thank you again to the team at Hilbery Chaplin in Shenfield, I'm incredibly grateful for your support.
Charla · 15 May 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 28 December 2024
Hi Charla
Thank you for leaving our Shenfield branch a 5 star review. It really is appreciated, we are thrilled you were happy with your experience.
★★★★★ 5/5
GoogleWe have just moved into an apartment we bought through Hilbery Chaplin. Their support and regular contact definitely helped us navigate what turned out to be a more complicated purchase than we had expected.
I would highly recommend this team who’s patience, kindness and knowledge was invaluable
Wendy · 15 May 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 23 October 2024
Hi Wendy,
We really appreciate the time you have taken to leave us this feedback and 5 stars.
★★★★★ 5/5
GoogleFrom my initial enquiry until the final completion of my house sale, I have been very impressed with all the staff at Hilbery Chaplin especially Kathy and Sue who were always friendly, helpful and professional. They showed potential buyers round my house and always gave fair updates after these viewings. They worked extremely hard towards the end of the sale to ensure things moved forward as fast as possible.
I would highly recommend Hilbery Chaplin to anyone looking for an Estate Agent to sell their property.
Nicola · 15 May 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 24 August 2024
Hi Nicola,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.
★★★★★ 5/5
GoogleWonderful and friendly estate agents, who always got us consitent viewings and helped us through the process to get the price we were looking for!
Oliver · 15 May 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 June 2024
Wow, thank you for the fantastic feedback for the team in our Shenfield office. It really is appreciated.
★★★★★ 5/5
GoogleI would only use Hilbery Chaplin as estate agents, every member of staff have been so helpful, professional & polite, thank you all.
Julie Thompson
DCTSupplies · 15 May 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 June 2024
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
★★★★★ 5/5
GoogleFrom the moment I walked into the Shenfield branch, the team has been helpful, friendly and professional. Emma has progressed the purchase very swiftly to date, and Sue was very flexible in arranging a viewing, and progression thereafter. We wanted to view the property at short notice, and Chloe has been exceptional. Not only did she oblige this request and facilitate a viewing with a potential tenant, but at the property, her comments were professional, informed and very constructive - she really set an exemplary tone for the way in which the agent should conduct matters, and I am confident that the team will continue to do so.
Mr · 15 May 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 20 June 2024
We really appreciate your kind feedback for all the team in Shenfield. We're glad to know you had a positive experience with us. We are always looking to provide the best service possible.
★★★★★ 5/5
GoogleWe’ve had the pleasure of working with Hilbery Chaplin as a supplier for several months now, and it's always been a smooth and professional experience. Their team is well-organised, communicative, and clearly dedicated to delivering excellent service to their clients.
Account · 9 May 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 4 June 2025
Thank you for your 5 star review for our company it really is appreciated, as we thoroughly enjoy working alongside you.
★★★★★ 1/5
GoogleRating only, no written review.
Dee · 3 April 2025 · Hilbery Chaplin Residential Hornchurch
Agent replied · 4 May 2025
We have reported this review to Google as being potentially fictitious and malicious and submitted by a competing estate agent. We are not aware of the writer and have no record of dealing with them. If this is not the case, would the writer please make contact with Hilbery Chaplin to identify themselves and advise us of their complaint which if not fictitious will be investigated thoroughly.
★★★★★ 5/5
GoogleI cannot express how grateful I am for Kelly at the Hornchurch branch. She was constantly on the ball with any question I asked and went above and beyond to help me. My purchase would not have gone ahead without all her hard work - thank you
Laura · 28 March 2025 · Hilbery Chaplin Residential Hornchurch
Agent replied · 4 May 2025
Hi Laura
We appreciate you taking the time to share your positive experience! The team at Hornchurch really appreciate it.
Kind Regards
★★★★★ 1/5
GoogleI was enquiring about a property today it was my worst experience really poor management I don’t know how people can deal with this tip of Agents shame
Nasib · 23 March 2025 · Hilbery Chaplin Residential Romford
Agent replied · 17 April 2025
We are really sorry to hear about your poor experience, this is not something that we like to see and it will be fully investigated to ensure our high standard of service is maintained at all times.
★★★★★ 1/5
GoogleI have had very little contact with them as my agent
I don’t feel like they really care at all
Moving agents now
Amanda · 16 March 2025 · Hilbery Chaplin Residential Laindon
Agent replied · 21 May 2026
We are so sorry to hear about your negative experience, this will be investigated fully and we will ensure nothing like this happens again.
We strive to achieve the highest standards of customer service and on this occasion it would appear that we have not delivered. Rest assured we will continue to try and achieve our usual 100% customer satisfaction.
★★★★★ 5/5
GoogleEmma, Tia and the team were most respectful of my property and kept me informed of the various stages that make up a sale. I need to congratulate Tia as she was my "go to" in the office, faultless and hope she will forgive me if I was impetuous. I know my faults. All the best for the future and thank you. Dickie.
Dickie · 9 March 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 4 May 2025
Thank you for taking the time to share your positive experience. We're dedicated to providing the best service, and your feedback motivates us, we're overjoyed by your review!
★★★★★ 5/5
GoogleRating only, no written review.
Christine · 5 March 2025 · Hilbery Chaplin Residential Hornchurch
Agent replied · 3 June 2025
Thank you for leaving our Hornchurch branch 5 stars.
★★★★★ 5/5
GoogleAll of the team are fantastic to deal with. Chloe & Tia looked after us so well, big thank you from myself & Sally
David · 3 February 2025 · Hilbery Chaplin Residential Brentwood
Agent replied · 4 June 2025
Thank you for your kind feedback for team in our Shenfield office it really is appreciated.
★★★★★ 5/5
GoogleRating only, no written review.
Sabitha · 4 January 2025 · Hilbery Chaplin Residential Hornchurch
Agent replied · 26 December 2024
Thank you for leaving us 5 stars.
★★★★★ 5/5
GoogleGreat service and friendly staff! Thank you!!
Nicola · 18 December 2024 · Hilbery Chaplin Residential Romford
Agent replied · 23 December 2024
Hi Nicola
We really appreciate the positive feedback for our Lettings team.
Thank you
★★★★★ 5/5
GoogleReally knowledgeable and friendly team at hilbery chaplin, made the process extremely smooth and would definitely use them again. Thank you.
Rachel · 18 December 2024 · Hilbery Chaplin Residential Romford
Agent replied · 23 December 2024
Thank you for your 5 star review Rachel, it really is appreciated. We are thrilled you had such a positive experience.
★★★★★ 5/5
GoogleGreat experience with the lettings team - spoke to James and Danielle on different occasions and both really helpful.
Kim · 18 December 2024 · Hilbery Chaplin Residential Romford
Agent replied · 23 December 2024
Hi Kim
Thank you for the 5 star feedback for our Lettings team, especially James & Danielle.
★★★★★ 5/5
GoogleThe letting team at Hilbery Chaplin have been incredible and made the process stress free. A special thanks to Danielle and James who have gone above and beyond to help.
Jodie · 18 December 2024 · Hilbery Chaplin Residential Romford
Agent replied · 23 December 2024
Hi Jodie
Thank you for leaving our Lettings team positive feedback, it is very much appreciated.
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